Vivint Solar

We have reached out to the customer regarding her complaintShe informed us she is currently working with her Customer Success Manager on moving her account forward

Vivint Solar contacted the customer on 12/via telephone and via email to provide additional information regarding their account The customer is aware they currently have their multi-tariff inspection on 1/5/following the inspection; we believe they will be given permission to operate within a couple of weeksVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

A highly experienced account manager has taken over the account and is actively working to move the account forwardAs of 6/the customer has been called and we are willing to compensate for lost savingsCustomer didn't answer, left voicemail with this information on 6/

Complaint: [redacted] I am rejecting this response because:I asked in the email I sent to Vivint @[email protected] on 9/25/to be contacted back regarding the inability to access my account via their website In this email I attached an email that was sent earlier that day on 9/25/asking about my invoices for July, August and September since I cannot access them I was also inquiring about the credits I was to receive for my system being off for the entire month of July No one has responded to either email to date When I did call, I was told my credits would be cumulative starting in October I was told previously that the credits would reflect on September's invoice There are conflicting statements being made I would like to see my invoices for July, August and September but am unable to access them via the website I have asked several times for assistance with this I feel that my requests are just ignored yet I am called constantly by the billing department (automated) regarding my balance Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: That is not entirely true I keep trying to reach out to them only? to get an answering machine - I think they owe me compensation for their negligence and ignoring a problem on my roof.? Can someone get them to answer that?? Can someone get them to talk to me?? Can someone get a qualified/certified technician? to check out panels? on roof?? And why am I required to pay Vivint and National Grid bothI am out plus Vivint's last billing.? I am tired of being told how sorry they are that I sort of was overlooked and did not notice anything was wrong until I got that monster bill from National Grid.? All they kept saying is that they were so sorry, so very sorryThat does not fix the situation no help me out - I am on a very low fixed budgeted income and have other obligations monetarily.? Will someone stop saying they are sorry and do something about this, please.? ? I just called again this morning and left message with Executive Customer Resolution Specialist Jeanette J [redacted] pleading that we work together but I need that money back.? Also she promised me I could run space heaters.? I cannot even keep one going financially.? Also asked her a favor - for days at degrees shut down your heat, just shut it down entirely and see how it feels to try and function under those conditionsSimple request no one in their right mind would do unless they really cared.? Well that is exactly what Vivint is forcing me to do, I HAVE NO CENTRAL HEAT just that machine.? Thank you = Please help Sincerely, [redacted]

Vivint Solar has called and left our customer a voicemail, we are attempting to schedule a damage assessment We would like to come out and inspect the leak first hand to see what sort of resolution can be agreed upon

Vivint Solar contacted the customer on 3/leaving a voicemail for the customerVivint Solar will work with the customer toward a resolution that is mutually beneficially for both parties involved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will need time to see if they actually resolve the issueThey still say they are reviewing the system The system does not produce enough solar power because at times the system does not work Let's see if they follow through or if they keep giving us the runaround by not responding Sincerely, [redacted]

Viivnt Solar's Customer Success Department reached out to the customer regarding the complaint? We called the customer on 3/and informed them that we are currently waiting on the Utility company to issue Permission to OperateVivint Solar will continue to work with the customer to come to a resolution within the terms of the contract?

Complaint: [redacted] I am rejecting this response because:How and when are they attempting to contact me? I called I think it was last week several times in one evening until I got too tired to stay up any longer and that was around 10:PM Just ask them, please How is it they are trying to accomplish this "Contact" maneuver? I resent that and find it insulting I keep reaching out to them, only to be ignored with "I am away from my desk but I will get back to you" When? How? Not to mention I just got my usual professional notification of monies owed Yes that was sarcasm It could not get any less professionalThey are dragging this out until one of us, you or me, folds They just might make it, cause I grow weary of the same old line We are trying to contact the client Lawyers play that game, well Vivint isn't all that bad at it eitherI guess to years of bantering should do it! Sincerely, [redacted]

Vivint Solar spoke with the customer to resolve her concerns and satisfy her requestsVivint Solar will continue to work with the customer to ensure that she continues to stay satisfied

In the state of California, Vivint Solar is required by the State to record a "Notice of an Independent Solar Energy Producer Contract" using a form provided by the CA Public Utilities Commission The State clearly defines the filing as having no lien, encumbrance, or title defect against the real property When the customer notified Vivint Solar that his reverse mortgage company had questions about the filing, Vivint Solar reached out to the lender and reverse mortgage company in question Vivint Solar quickly explained the filing, referred the company to the CAPUC website and sent a business letter to the mortgage company stating that Vivint Solar does not have any security rights on the real property and that the only interest relates to the ownership and maintenance of the solar photovoltaic system Vivint Solar recently confirmed that the customer's reverse mortgage should proceed without incident

Vivint Solar has attempted to contact the complainantAlthough Vivint Solar is a separate company from the local utility companies that allow their residential consumers to participate in our solar program, our agents and representatives do work with these entities to meet the standards of local utility legislationNet metering is a requirement, and solar customers who do not participate in net metering cannot have their solar system interconnected into a utility company's power gridThere is typically no charge to the consumer to have an existing meter replaced by a net meterIt is common practice for our sales representatives to make new customer's aware of the necessity to have a net meter

? Complaint: [redacted] I am rejecting this response because: We are still negotiating with Vivint and have not come to a resolution yetI wish you had a response that said that we need more time rather than only reject or accept the business response Sincerely, [redacted]

Vivint Solar completed a Service appointment on 12/27/as scheduledWe are waiting for the system to backlog data and will communicate with the customer if there is additional follow up neededVivint Solar is also reviewing the customers request for compensation for Utility charges

Vivint Solar received notification via email from G&T Construction that they would contact the customer to schedule an assessmentVivint Solar contacted G&T on 10/2/and 10/6/to ensure they reach out to the customerOn 10/9/G&T responded stating they have an assessment with the customer scheduled for 10/17/Vivint Solar emailed the customer on 10/to make them aware and will continue to address the damage

Complaint: [redacted] I am rejecting this response because: the response provided to you is too briefPlease know that I agree to the the next STEP towards a resolution, but my complaint has NOT BEEN RESOLVEDI spoke with Jessica from the Executive Resolutions department twice today Her first resolution offer was to compensate me for the savings we lost from the time without out panels I explained that a few hundred dollars is not my concern My concern is that Vivint Solar is not capable for caring for the well-being of my home or familyI explained again that since they have not honored their part of our contract that it should be terminated, and that I wanted my dealing with Vivint to be permanently behind me Jessica then scheduled a meeting with a committee to review my account and my complaint That meeting is to take place on Wednesday, 2/21/ She has promised to call me back with information by Thursday, 2/ I agreed to this action, BUT I cannot know if this plan will result in a solution If Vivint remains unwilling to terminate my contract, I will be interested in any further help or guidance that the Revdex.com can offer I explained this to Jessica when we spoke last Thank you so much for your time and help with this issue I truly appreciated hearing from Vivint that they had heard from you, and as a result they have at least started to respond So at this timeI do not want the Revdex.com to take any action but to KEEP MY COMPLAINT OPEN until I Vivint has met and contacted me on Thursday, 2/22/ Again, PLEASE KEEP my complain OPEN! Sincerely, [redacted] ***

? Complaint: [redacted] I am rejecting this response because: ? the work is still under way? Vivint resolution dept has been in contact with us and we are still working on resolution and completion of work on my house? We still do not have a contact name as our account manager for continued support during our lease agreement Sincerely, [redacted]

Section 1.A of the customer's Power Purchase Agreement states? ? "We will design and install a solar photovoltaic system on Your Property, which will include all solar panels, inverters, meters, and other components (collectively, the "System") as further described in the Customer Packet and the Work Order and We will proved to You hereafter"? ? The Customer Welcome Packet designed and presented to the customer prior to installation shows panels, as well as the Installation Work Order which was signed by the customer 2/20/accepting the Installation shows panels.? There is no record on file of any designs of panels.? Vivint Solar is with in the terms of the Power Purchase Agreement signed by the customer on 12/14/and put into affect 2/20/with the acceptance of the installation through the Installation Work Order

On 6/8/Vivint Solar scheduled an appointment to remove the customer's solar system for 6/14/