Thank you I have no problem with that and will have absolutely no problem as long as value city stays in touch
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
On 02/09/2016, Mr. [redacted] purchased the Dimora Black 6-piece King bedroom, Stratus 5-piece dinette, and Reno Lisbon 3-piece bar set. The merchandise was delivered to Mr. [redacted]’s residence on 02/27/2016. After receiving Mr. [redacted] Revdex.com complaint the General Manager contacted Mr. [redacted] to...
resolve his complaint regarding the Dimora Black 6-piece bedroom set. In the interest of Customer Service the General Manager has offered a refund for the inconvenience in the amount of $189.74. The refund has been processed back to the card used at the time of purchase. Mr. [redacted] can anticipate the refund to show back up on his card within 3-5 business days. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 06/10/2015, Ms. [redacted] purchased 2 of the Avalon Wheat accent chairs. This merchandise was picked up by Ms. [redacted] on 06/13/2015.I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. We...
understand that time is very valuable and strive to make every shopping experience EASY for our Customers.The General Manager has reached out to Ms. [redacted] regarding her accent chairs. He has offered a credit of $150.00, which is expected to be processed to her Visa Credit Card within 3-5 business days. Ms. [redacted] is also scheduled for an exchange on 06/27/2015 and is aware that she is responsible for picking up the replacement chairs.Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was unable to locate an invoice for Mr./Mrs. [redacted] regarding thiscomplaint. In order to investigate the complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I...
will follow up with an offer of resolution. If Mr./Mrs. [redacted] has any further questions or concerns I can be contacted directly.
On 03/02/2015, Ms. [redacted] purchased the Jasmine queen sleeper sofa. This merchandise was delivered to Ms. [redacted]’s residence on 3/08/2015.On 12/18/2015, Ms. [redacted] contacted the Customer Care Team in regards to mold on her sofa. At that time, an exchange was scheduled for...
1/05/2016. I apologize for any frustrations Ms. [redacted] may have experienced in regards to the delivery and product she received. According to the Assistant Manager, Ms. [redacted] will receive another exchange of the sofa only on 1/15/2016. Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/28/2016, Ms. [redacted] purchased the Cobra Brown 3-piece reclining sofa, loveseat and chair recliner. The merchandise was delivered to Ms. [redacted]’s residence on 04/01/2016. After receiving Ms. [redacted]’s Revdex.com complaint we reached out to the General Manager. In the interest of Customer...
Service the General Manager has agreed to exchange the back of the Cobra Brown reclining loveseat and also the Cobra Brown sofa. Ms. [redacted] can anticipate delivery of the replacement merchandise on 04/14/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/20/2015 Ms. [redacted] purchased the Townsend 3-Piece entertainment unit and the Jazz Ebony sofa. The Townsend 3-Piece entertainment unit was delivered to Ms. [redacted] residence on 10/31/2015, and the Jazz Ebony sofa was delivered to Ms. [redacted] residence on 11/14/2015. After receiving Ms. [redacted]...
Revdex.com complaint the General Manager contacted Ms. [redacted] to offer a refund of the delivery fee in the amount $107.99. Ms. [redacted] can expect the refund in 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The reason I am rejecting this response is because after manager contact me nothing has been done. I keep calling the store and always I received an excusme like manager is not in the store and now is on vacation. The only time the manager contact me we agreed that if the mattress does not have an stain the mattress will be replaced. Then I have a called saying they will not replaced the mattress because is not sink enough. Please help to resolve this issue.Thank you
I do not want to accept response until I hear if the matter is going to be resolved. I...
finally heard from the Insurance adjuster, he came out Thursday and took pictures of the damage. He said that he had collected all of the information that was needed, so now I am waiting on the insurance company to contact me. I will gladly close this claim when this is 100% resolved, but until then I wish for it to remain open as I have not received a definite answer yet.
On 10/06/2013, Ms. [redacted] purchased the Monarch Taupe 3-Piece sectional and the Mandalay Blue chair and a half. The merchandise was delivered to Ms. [redacted]’s residence on 10/10/2013. I apologize for the delay to resolve Ms. [redacted]’s merchandise issues. In the interest of Customer Service, the General...
Manager has tried to contact Ms. [redacted] to offer resolution regarding the damage to the Monarch Taupe 3-piece sectional. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 10/15/2013, Ms. [redacted] purchased the Soho Red 3-piece sofa, chaise and ottoman. Ms. [redacted] picked up the merchandise on 09/24/2013. On 09/24/2013, Ms. [redacted] notified Store Personnel that she would like to exchange the Soho Red 3-piece sectional. Ms. [redacted] returned the Soho Red 3-piece sofa, chaise and ottoman, and picked up the Bongo Charcoal 5-piece sectional on 09/28/2013. Ms. [redacted] notified Store Personnel regarding problems with the Bongo Charcoal 5-piece sectional. In the interest of Customer Service, the General Manager has offered to exchange Ms. Weber’s merchandise. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 10/20/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/28/16 Ms. [redacted] purchased the Marisol Sofa, Chaise and Armless Chair. The merchandise was delivered to Ms. [redacted]’s residence on 12/30/16.After reading Ms. [redacted]’s complaint I have verified that Ms. [redacted] paid $346.05 for her Marisol Sofa that is the price after a discount of $103.94 was...
applied to the sofa. Once Ms. [redacted] returned the sofa she received the amount she paid plus tax refunded back to her. Value City Furniture has refunded Ms. [redacted] the entire amount she paid for her sofa. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I apologize for the delay in our resolution regarding Ms. P[redacted] complaint. I kindly ask that Ms. P[redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently and I appreciate Ms. P[redacted]’s patience in this...
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I was informed that I will receive my refund. However, the response shows the problems with this company. They state that I returned the entire bedroom set on May 30th. Why in the world would they schedule service for June 4th WHEN I RETURNED THE ENTIRE SET. I am grateful to receive my refund in 3 to 5 days.
On 10/09/2013, Ms. [redacted] purchased the Rialto Cardinal 2-piece sectional. Ms. [redacted] picked up the merchandise on 10/12/2013. Ms. [redacted] notified Customer Care on 02/18/2016 regarding the bonded leather cracking and peeling. Ms. [redacted] was advised that she had a 1-year Manufacturer warranty. Ms....
[redacted] was also advised we do not have a warranty that covers cracking and peeling. In the interest of Customer Service Ms. [redacted] has been offered credit in the amount of $350.00 toward a new purchase based on the timeframe Ms. [redacted] has had the Rialto Cardinal 2-piece sectional. Ms. [redacted] will need to go into the store to select new merchandise. If Ms. [redacted] select merchandise over the credit of $350.00 she will responsible for the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I’m sorry to hear of Mrs. [redacted]’s experience and will pass the feedback along to Uniter’s NA (the warranty administrator) for further review. Mrs. [redacted] is also eligible to file a claim regarding her experience with Uniter’s NA directly. Additionally, the multiple stains, snags and seam separation are an accumulation of damages and are considered a case of neglect and misuse. I apologize that the warranty company will no longer service Mrs. [redacted]s merchandise.
The invoice in which Ms. [redacted] is referencing is under the name [redacted] On 03/15/2015, Ms. [redacted] purchased the Mosaic queen bed with 2 nightstands and the Alisa Plush queen mattress. This merchandise was delivered to Ms. [redacted]’s residence on 03/27/2015.I apologize for the delay in...
delivering quality merchandise to Ms. [redacted]. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.An exchange for the Mosaic bed is scheduled for delivery on 04/25/2015. The General Manager has also offered a total refund of $229.99 for any inconvenience Ms. [redacted] may have experienced. I kindly ask that Ms. [redacted] contact the Store in Aurora, IL and advise which credit card on the invoice should be refunded as there are 2 forms of payment.I apologize for any inconvenience Ms, [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After speaking with the store Manger we are able to offer Ms. [redacted] a replacement set for her living room furniture. The manager has contacted Ms. [redacted] and offered the resolution to her and she has accepted the resolution given to her. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Thank you I have no problem with that and will have absolutely no problem as long as value city stays in touch
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
On 02/09/2016, Mr. [redacted] purchased the Dimora Black 6-piece King bedroom, Stratus 5-piece dinette, and Reno Lisbon 3-piece bar set. The merchandise was delivered to Mr. [redacted]’s residence on 02/27/2016. After receiving Mr. [redacted] Revdex.com complaint the General Manager contacted Mr. [redacted] to...
resolve his complaint regarding the Dimora Black 6-piece bedroom set. In the interest of Customer Service the General Manager has offered a refund for the inconvenience in the amount of $189.74. The refund has been processed back to the card used at the time of purchase. Mr. [redacted] can anticipate the refund to show back up on his card within 3-5 business days. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I've received a response from the business and resolved the issue
On 06/10/2015, Ms. [redacted] purchased 2 of the Avalon Wheat accent chairs. This merchandise was picked up by Ms. [redacted] on 06/13/2015.I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. We...
understand that time is very valuable and strive to make every shopping experience EASY for our Customers.The General Manager has reached out to Ms. [redacted] regarding her accent chairs. He has offered a credit of $150.00, which is expected to be processed to her Visa Credit Card within 3-5 business days. Ms. [redacted] is also scheduled for an exchange on 06/27/2015 and is aware that she is responsible for picking up the replacement chairs.Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was unable to locate an invoice for Mr./Mrs. [redacted] regarding thiscomplaint. In order to investigate the complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I...
will follow up with an offer of resolution. If Mr./Mrs. [redacted] has any further questions or concerns I can be contacted directly.
On 03/02/2015, Ms. [redacted] purchased the Jasmine queen sleeper sofa. This merchandise was delivered to Ms. [redacted]’s residence on 3/08/2015.On 12/18/2015, Ms. [redacted] contacted the Customer Care Team in regards to mold on her sofa. At that time, an exchange was scheduled for...
1/05/2016. I apologize for any frustrations Ms. [redacted] may have experienced in regards to the delivery and product she received. According to the Assistant Manager, Ms. [redacted] will receive another exchange of the sofa only on 1/15/2016. Again, I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 03/28/2016, Ms. [redacted] purchased the Cobra Brown 3-piece reclining sofa, loveseat and chair recliner. The merchandise was delivered to Ms. [redacted]’s residence on 04/01/2016. After receiving Ms. [redacted]’s Revdex.com complaint we reached out to the General Manager. In the interest of Customer...
Service the General Manager has agreed to exchange the back of the Cobra Brown reclining loveseat and also the Cobra Brown sofa. Ms. [redacted] can anticipate delivery of the replacement merchandise on 04/14/2016. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 10/20/2015 Ms. [redacted] purchased the Townsend 3-Piece entertainment unit and the Jazz Ebony sofa. The Townsend 3-Piece entertainment unit was delivered to Ms. [redacted] residence on 10/31/2015, and the Jazz Ebony sofa was delivered to Ms. [redacted] residence on 11/14/2015. After receiving Ms. [redacted]...
Revdex.com complaint the General Manager contacted Ms. [redacted] to offer a refund of the delivery fee in the amount $107.99. Ms. [redacted] can expect the refund in 3-5 business days. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The reason I am rejecting this response is because after manager contact me nothing has been done. I keep calling the store and always I received an excusme like manager is not in the store and now is on vacation. The only time the manager contact me we agreed that if the mattress does not have an stain the mattress will be replaced. Then I have a called saying they will not replaced the mattress because is not sink enough. Please help to resolve this issue.Thank you
I do not want to accept response until I hear if the matter is going to be resolved. I...
finally heard from the Insurance adjuster, he came out Thursday and took pictures of the damage. He said that he had collected all of the information that was needed, so now I am waiting on the insurance company to contact me. I will gladly close this claim when this is 100% resolved, but until then I wish for it to remain open as I have not received a definite answer yet.
On 10/06/2013, Ms. [redacted] purchased the Monarch Taupe 3-Piece sectional and the Mandalay Blue chair and a half. The merchandise was delivered to Ms. [redacted]’s residence on 10/10/2013. I apologize for the delay to resolve Ms. [redacted]’s merchandise issues. In the interest of Customer Service, the General...
Manager has tried to contact Ms. [redacted] to offer resolution regarding the damage to the Monarch Taupe 3-piece sectional. Ms. [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com.
On 10/15/2013, Ms. [redacted] purchased the Soho Red 3-piece sofa, chaise and ottoman. Ms. [redacted] picked up the merchandise on 09/24/2013. On 09/24/2013, Ms. [redacted] notified Store Personnel that she would like to exchange the Soho Red 3-piece sectional. Ms. [redacted] returned the Soho Red 3-piece sofa, chaise and ottoman, and picked up the Bongo Charcoal 5-piece sectional on 09/28/2013. Ms. [redacted] notified Store Personnel regarding problems with the Bongo Charcoal 5-piece sectional. In the interest of Customer Service, the General Manager has offered to exchange Ms. Weber’s merchandise. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 10/20/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 11/28/16 Ms. [redacted] purchased the Marisol Sofa, Chaise and Armless Chair. The merchandise was delivered to Ms. [redacted]’s residence on 12/30/16.After reading Ms. [redacted]’s complaint I have verified that Ms. [redacted] paid $346.05 for her Marisol Sofa that is the price after a discount of $103.94 was...
applied to the sofa. Once Ms. [redacted] returned the sofa she received the amount she paid plus tax refunded back to her. Value City Furniture has refunded Ms. [redacted] the entire amount she paid for her sofa. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I apologize for the delay in our resolution regarding Ms. P[redacted] complaint. I kindly ask that Ms. P[redacted] reject this response and allow additional time for her desired resolution. Please be assured that we are working diligently and I appreciate Ms. P[redacted]’s patience in this...
matterSincerely,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I was informed that I will receive my refund. However, the response shows the problems with this company. They state that I returned the entire bedroom set on May 30th. Why in the world would they schedule service for June 4th WHEN I RETURNED THE ENTIRE SET. I am grateful to receive my refund in 3 to 5 days.
On 10/09/2013, Ms. [redacted] purchased the Rialto Cardinal 2-piece sectional. Ms. [redacted] picked up the merchandise on 10/12/2013. Ms. [redacted] notified Customer Care on 02/18/2016 regarding the bonded leather cracking and peeling. Ms. [redacted] was advised that she had a 1-year Manufacturer warranty. Ms....
[redacted] was also advised we do not have a warranty that covers cracking and peeling. In the interest of Customer Service Ms. [redacted] has been offered credit in the amount of $350.00 toward a new purchase based on the timeframe Ms. [redacted] has had the Rialto Cardinal 2-piece sectional. Ms. [redacted] will need to go into the store to select new merchandise. If Ms. [redacted] select merchandise over the credit of $350.00 she will responsible for the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I’m sorry to hear of Mrs. [redacted]’s experience and will pass the feedback along to Uniter’s NA (the warranty administrator) for further review. Mrs. [redacted] is also eligible to file a claim regarding her experience with Uniter’s NA directly. Additionally, the multiple stains, snags and seam separation are an accumulation of damages and are considered a case of neglect and misuse. I apologize that the warranty company will no longer service Mrs. [redacted]s merchandise.
The invoice in which Ms. [redacted] is referencing is under the name [redacted] On 03/15/2015, Ms. [redacted] purchased the Mosaic queen bed with 2 nightstands and the Alisa Plush queen mattress. This merchandise was delivered to Ms. [redacted]’s residence on 03/27/2015.I apologize for the delay in...
delivering quality merchandise to Ms. [redacted]. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.An exchange for the Mosaic bed is scheduled for delivery on 04/25/2015. The General Manager has also offered a total refund of $229.99 for any inconvenience Ms. [redacted] may have experienced. I kindly ask that Ms. [redacted] contact the Store in Aurora, IL and advise which credit card on the invoice should be refunded as there are 2 forms of payment.I apologize for any inconvenience Ms, [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
After speaking with the store Manger we are able to offer Ms. [redacted] a replacement set for her living room furniture. The manager has contacted Ms. [redacted] and offered the resolution to her and she has accepted the resolution given to her. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.