To whom it may concern I am asking to please reopen my case ,case number [redacted] regarding delivery and tax on on my purchased . The New Jersey store has closed I am asking for special benefits that I could not go back to the New Jersey store since they closed I am asking please not to re pay tax and delivery fee , under the circumstances that the store closed and I was not advised that they were going to close. I’m willing to wait for the monthly delivery date . This is not my fault that store close my family does appreciate that Your willing to replace my sofa , since the wood is a danger to my children , the warranty is approaching this month . That’s for your Time once again ! Sent from my iPhone
On 8/05/2016 Ms. [redacted] purchased a 17” table lamp, a twin sleep protector, a Domino Blue Shag rug, the Mirage Twin mattress as well as the Ranger Merlot Twin over Full Bunk Bed. The items were delivered to her on 8/19/2016. Ms. [redacted] is currently set for a service for her bunk bed on 8/1/17, as she...
is not outside of her one-year manufacturer’s warranty. Should this date not work for Ms. [redacted], she may contact the store Manager at [redacted] Regarding her barstools mentioned in the complaint, Ms. [redacted] purchased the additional warranty on those items. Though she is outside of the one-year warranty, she may contact Pure Promise at ###-###-#### to file a claim. Her invoice number for the stools is 851-104358, with the original purchase date of 10/20/2015 and the original delivery date of 10/27/2015. Please keep in mind that there is a 15-day policy for Ms. [redacted] to report the damage to the warranty company. It would be in Ms. [redacted]’s best interest to state that she noticed the damage within this last week, so that she may get her barstools serviced. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
I appreciate Mr. [redacted] submitting pictures and I have attached them to his file. In the interest of customer service, the General Manager has offered a prorated store credit of $499.99 for the return of the merchandise. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his store credit, he will be responsible for paying the difference. The Store is willing to deliver the new merchandise at no additional cost for delivery. If Mr. [redacted] is interested in purchasing a new warranty on the merchandise, he will be responsible for that as well.
I cant take the offer as its no fault of mine that the store representatives I spoke to over the phone or at the store didn't try to resolve the issue but keep taking message for the store manager to call me back, which I never received. I only got a respond when I call and mention I was putting a complaint to the Revdex.com; even with that the furniture technician that came over didn't give a report me nor the store. why was it so difficult and to get a someone from the store help after months of contacts nothing. I don't mind having a repair or in store for a replacement whatever you want but I cant take the offer as this was not the agreement during purchased. thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10646816, and find the resolution is satisfactory to me.
Regards,
[redacted]
On 01/02/2017, Mr. [redacted] purchased the Tribeca 7 piece dining room set. The merchandise is scheduled to be delivered to Mr. [redacted]’s residence on 04/08/2017.After recivivng Mr. [redacted]’s complaint I want to advise him that the merchandise is currently on back order until the above expected...
date of 04/08/2017. I understand the frustration this has caused for Mr. [redacted] so I have made direct contact with the store manager in regards to compensation. The store Manager is able to offer Mr. [redacted] $150 for the inconvenience and delay in merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. anSignature.com
On 05/13/2014, Ms. [redacted] purchased the Coronado Vanilla 3-Piece sectional. The merchandise was delivered to Ms. [redacted] residence on 05/20/2014. On 03/11/2015 Ms. [redacted] notified store personnel regarding problems with the back of the power reclining loveseats. The General Manager has tried to...
contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at (630)-236-6600 and advise that she is following up on her claim with the Revdex.com. Sincerely, Kedeanna R[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However, I have not used that credit card in a very long time. Why can't the company (american signature) send me a refund via check?
We apologize for not responding earlier. Our policy on mattress removal states that all mattresses must be in a protective bag for the safety of our delivery team and the sanitation of our trucks. While we certainly sympathize with Ms. Drechsler’s situation at that time, we could not make an...
exception. The amount we charged for the removal of the mattress was refunded back to Ms. Drechsler’s Visa card on October 26, 2017. We now consider the matter closed. If Drechsler has any more questions she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy Lloyd Phone: 888-751-8552 Fax: 614-449-4834 [email protected]
On 1/13/2016, [redacted] got a replacement of the Casino White sofa and the Pure Promise warranty. The sofa was delivered to [redacted] on 1/19/2016, also on 8/30/2016; [redacted] received a replacement for her Casino White loveseat and she purchased the Pure Promise warranty. The loveseat was...
delivered to [redacted] on 9/13/2016.After receiving [redacted]’s complaint I spoke with a representative from the warranty company called [redacted], who stated [redacted]’s claim was denied because her claim covers accidental stains which would mean a pen leaked on the sofa and caused a stain. Due to there being excessive ink marks on the sofa it shows that the ink was put on the sofa intentionally and not by accident. [redacted] way dispute her claim with [redacted] by sending written documentation to [redacted] stating she disagrees with the resolution for her claim.The damages caused to [redacted]’s furniture does not fall under any manufactures defects and [redacted] is not responsible for replacing or refunding [redacted] for her purchase. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 05/14/2015, Ms. [redacted] purchased the Ara futon sofa bed with storage and scheduled for pick up on 5/27/2015. I apologize that the merchandise was not available for pick up as anticipated and for any frustrations this may have caused. I have contacted Ms. [redacted] at her request and have...
left a message with my contact information. I have also briefly described our availability process and advised that the Store has offered free delivery once the merchandise is available. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I do not agreed that they replaced the mattress again in 2010. I bought a new set of mattress in January 2010 which is the one that sink in both sides that I called. Apparently the quality of their mattress is not good.They do not replace as a courtesy. The mattress have guarantee.Thank You
On 08/31/2015, Mrs. [redacted] purchased the Cordoba Gray 3 piece sectional. The merchandise was delivered to Mrs. [redacted]’s residence on 09/04/2015. I have reviewed Mrs. [redacted]’s complaint and contacted the store Manager who advised me that Mrs. [redacted] will be getting a full...
replacement on her furniture. Value City Furniture has contacted Mrs. [redacted] directly and scheduled the full replacement for the 21st of January. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
The General Manager has tried to contact Ms. [redacted]s to discuss her most recent request but has not been able to reach her. We ask that she contact the General Manager at 314-645-1550. The General Manager is looking forward to discussing this matter with Ms. [redacted]s so that a resolution can be attained.
On 3/23/14, Ms. [redacted] purchased the Rialto Cardinal 2 piece chaise sectional, the Callihan Black storage ottoman, and the Chrome 93” arc lamp. Ms. [redacted] accepted delivery of her merchandise on 3/26/14.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager was...
contacted. Due to the issue that is occurring with the furniture, the General Manager has tried to contact Ms. [redacted] in reference to the situation so that a solution can be achieved. Ms. [redacted] can contact the store location at ###-###-#### so that she can speak with the General Manager about her experience, as well as the next steps in getting her furniture repaired or replaced.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Mr. Anthony,We have received your complaint concerning the mattress set you purchased on March 17, 2018.We have contacted the store to compose a resolution. They may contact you directly. In the event the store management does not, I will provide a resolution shortly.We apologize for any...
inconvenience we may have caused. If there are any further questions please contact our Customer Care Team at 888-751-8552.Sincerely, Brandy L[redacted]Escalation SpecialistPhone: 888-751-8552Fax: [email protected]
I apologize Mr. [redacted] is not satisfied with my response. Mr. [redacted] did not report the tear or cracking and peeling in a timely manner, an extended warranty that would repair the tear was not purchased and has had the merchandise, without warranty, for 3 years. We are offering Mr. [redacted] a $200 Gift Card to Value City or 15% off a future purchase.
In researching this complaint, we discovered Ms. [redacted] was given a store credit to select a new item. Ms. [redacted] did select a new item and it was delivered to her home on March 14, 2018. Therefore, we consider this matter closed. We apologize for any inconvenience Ms.[redacted] may have experienced. Ms. [redacted] has any further questions or concerns he may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 2/1/2015, Mrs. [redacted] made her purchase of the St. Malo 3-piece sectional with 3 extra components. The furniture was delivered to her residence on 2/7/2015.We understand the level of frustration that Mrs. [redacted] has experienced and apologize for the issues that she has had with our...
company. Our store location’s Management team have reached out to Mrs. [redacted] and resolved the issue by exchanging the furniture for her.If Mrs. [redacted] has any further questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
To whom it may concern I am asking to please reopen my case ,case number [redacted] regarding delivery and tax on on my purchased . The New Jersey store has closed I am asking for special benefits that I could not go back to the New Jersey store since they closed I am asking please not to re pay tax and delivery fee , under the circumstances that the store closed and I was not advised that they were going to close. I’m willing to wait for the monthly delivery date . This is not my fault that store close my family does appreciate that Your willing to replace my sofa , since the wood is a danger to my children , the warranty is approaching this month . That’s for your Time once again ! Sent from my iPhone
On 8/05/2016 Ms. [redacted] purchased a 17” table lamp, a twin sleep protector, a Domino Blue Shag rug, the Mirage Twin mattress as well as the Ranger Merlot Twin over Full Bunk Bed. The items were delivered to her on 8/19/2016. Ms. [redacted] is currently set for a service for her bunk bed on 8/1/17, as she...
is not outside of her one-year manufacturer’s warranty. Should this date not work for Ms. [redacted], she may contact the store Manager at [redacted] Regarding her barstools mentioned in the complaint, Ms. [redacted] purchased the additional warranty on those items. Though she is outside of the one-year warranty, she may contact Pure Promise at ###-###-#### to file a claim. Her invoice number for the stools is 851-104358, with the original purchase date of 10/20/2015 and the original delivery date of 10/27/2015. Please keep in mind that there is a 15-day policy for Ms. [redacted] to report the damage to the warranty company. It would be in Ms. [redacted]’s best interest to state that she noticed the damage within this last week, so that she may get her barstools serviced. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely, Kedeanna R[redacted] Phone: ###-###-#### Ext: [redacted]# Fax: ###-###-#### Kedeanna.R[redacted]@AmericanSignature.com
I appreciate Mr. [redacted] submitting pictures and I have attached them to his file. In the interest of customer service, the General Manager has offered a prorated store credit of $499.99 for the return of the merchandise. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his store credit, he will be responsible for paying the difference. The Store is willing to deliver the new merchandise at no additional cost for delivery. If Mr. [redacted] is interested in purchasing a new warranty on the merchandise, he will be responsible for that as well.
I cant take the offer as its no fault of mine that the store representatives I spoke to over the phone or at the store didn't try to resolve the issue but keep taking message for the store manager to call me back, which I never received. I only got a respond when I call and mention I was putting a complaint to the Revdex.com; even with that the furniture technician that came over didn't give a report me nor the store. why was it so difficult and to get a someone from the store help after months of contacts nothing. I don't mind having a repair or in store for a replacement whatever you want but I cant take the offer as this was not the agreement during purchased. thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10646816, and find the resolution is satisfactory to me.
Regards,
[redacted]
On 01/02/2017, Mr. [redacted] purchased the Tribeca 7 piece dining room set. The merchandise is scheduled to be delivered to Mr. [redacted]’s residence on 04/08/2017.After recivivng Mr. [redacted]’s complaint I want to advise him that the merchandise is currently on back order until the above expected...
date of 04/08/2017. I understand the frustration this has caused for Mr. [redacted] so I have made direct contact with the store manager in regards to compensation. The store Manager is able to offer Mr. [redacted] $150 for the inconvenience and delay in merchandise.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. anSignature.com
On 05/13/2014, Ms. [redacted] purchased the Coronado Vanilla 3-Piece sectional. The merchandise was delivered to Ms. [redacted] residence on 05/20/2014. On 03/11/2015 Ms. [redacted] notified store personnel regarding problems with the back of the power reclining loveseats. The General Manager has tried to...
contact Ms. [redacted] to offer assistance and help resolve these issues. Ms. [redacted] can contact the General Manager directly at (630)-236-6600 and advise that she is following up on her claim with the Revdex.com. Sincerely, Kedeanna R[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However, I have not used that credit card in a very long time. Why can't the company (american signature) send me a refund via check?
We apologize for not responding earlier. Our policy on mattress removal states that all mattresses must be in a protective bag for the safety of our delivery team and the sanitation of our trucks. While we certainly sympathize with Ms. Drechsler’s situation at that time, we could not make an...
exception. The amount we charged for the removal of the mattress was refunded back to Ms. Drechsler’s Visa card on October 26, 2017. We now consider the matter closed. If Drechsler has any more questions she may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy Lloyd Phone: 888-751-8552 Fax: 614-449-4834 [email protected]
On 1/13/2016, [redacted] got a replacement of the Casino White sofa and the Pure Promise warranty. The sofa was delivered to [redacted] on 1/19/2016, also on 8/30/2016; [redacted] received a replacement for her Casino White loveseat and she purchased the Pure Promise warranty. The loveseat was...
delivered to [redacted] on 9/13/2016.After receiving [redacted]’s complaint I spoke with a representative from the warranty company called [redacted], who stated [redacted]’s claim was denied because her claim covers accidental stains which would mean a pen leaked on the sofa and caused a stain. Due to there being excessive ink marks on the sofa it shows that the ink was put on the sofa intentionally and not by accident. [redacted] way dispute her claim with [redacted] by sending written documentation to [redacted] stating she disagrees with the resolution for her claim.The damages caused to [redacted]’s furniture does not fall under any manufactures defects and [redacted] is not responsible for replacing or refunding [redacted] for her purchase. I apologize for any inconvenience [redacted] may have experienced. If [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
On 05/14/2015, Ms. [redacted] purchased the Ara futon sofa bed with storage and scheduled for pick up on 5/27/2015. I apologize that the merchandise was not available for pick up as anticipated and for any frustrations this may have caused. I have contacted Ms. [redacted] at her request and have...
left a message with my contact information. I have also briefly described our availability process and advised that the Store has offered free delivery once the merchandise is available. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I do not agreed that they replaced the mattress again in 2010. I bought a new set of mattress in January 2010 which is the one that sink in both sides that I called. Apparently the quality of their mattress is not good.They do not replace as a courtesy. The mattress have guarantee.Thank You
On 08/31/2015, Mrs. [redacted] purchased the Cordoba Gray 3 piece sectional. The merchandise was delivered to Mrs. [redacted]’s residence on 09/04/2015. I have reviewed Mrs. [redacted]’s complaint and contacted the store Manager who advised me that Mrs. [redacted] will be getting a full...
replacement on her furniture. Value City Furniture has contacted Mrs. [redacted] directly and scheduled the full replacement for the 21st of January. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
The General Manager has tried to contact Ms. [redacted]s to discuss her most recent request but has not been able to reach her. We ask that she contact the General Manager at 314-645-1550. The General Manager is looking forward to discussing this matter with Ms. [redacted]s so that a resolution can be attained.
On 3/23/14, Ms. [redacted] purchased the Rialto Cardinal 2 piece chaise sectional, the Callihan Black storage ottoman, and the Chrome 93” arc lamp. Ms. [redacted] accepted delivery of her merchandise on 3/26/14.Upon reviewing Ms. [redacted]’s complaint through the Revdex.com, the General Manager was...
contacted. Due to the issue that is occurring with the furniture, the General Manager has tried to contact Ms. [redacted] in reference to the situation so that a solution can be achieved. Ms. [redacted] can contact the store location at ###-###-#### so that she can speak with the General Manager about her experience, as well as the next steps in getting her furniture repaired or replaced.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Mr. Anthony,We have received your complaint concerning the mattress set you purchased on March 17, 2018.We have contacted the store to compose a resolution. They may contact you directly. In the event the store management does not, I will provide a resolution shortly.We apologize for any...
inconvenience we may have caused. If there are any further questions please contact our Customer Care Team at 888-751-8552.Sincerely, Brandy L[redacted]Escalation SpecialistPhone: 888-751-8552Fax: [email protected]
I apologize Mr. [redacted] is not satisfied with my response. Mr. [redacted] did not report the tear or cracking and peeling in a timely manner, an extended warranty that would repair the tear was not purchased and has had the merchandise, without warranty, for 3 years. We are offering Mr. [redacted] a $200 Gift Card to Value City or 15% off a future purchase.
In researching this complaint, we discovered Ms. [redacted] was given a store credit to select a new item. Ms. [redacted] did select a new item and it was delivered to her home on March 14, 2018. Therefore, we consider this matter closed. We apologize for any inconvenience Ms.[redacted] may have experienced. Ms. [redacted] has any further questions or concerns he may contact our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
On 2/1/2015, Mrs. [redacted] made her purchase of the St. Malo 3-piece sectional with 3 extra components. The furniture was delivered to her residence on 2/7/2015.We understand the level of frustration that Mrs. [redacted] has experienced and apologize for the issues that she has had with our...
company. Our store location’s Management team have reached out to Mrs. [redacted] and resolved the issue by exchanging the furniture for her.If Mrs. [redacted] has any further questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com