I chose "reject" in order to add a comment; not certain if accepting would have allowed a response.You can close this dispute. The replacement was delivered. I'd just like to note that the manager was to personally inspect the replacement. One of the drawers on the replacement has a broken track. At this point I don't care and will never again purchase from Value City. The manager never called to ask how the delivery went and if the piece was acceptable. Poor customer service.
I have a copy of email form Christin at Value City Furniture stated that (my warranty covers many things but it dose not cover cracking and peeling, it never has) . Value City Furniture, under no obligation as a good will gesture, has given me a in store credit of $400. I made two attempts to contact Karema H[redacted] in responded to the Revdex.com that if I have futther questions or concerns to contact her direct.
On 05/23/2012, Mr. [redacted] purchased the 2-piece Park City Grey sofa and recliner. This merchandise was delivered to Mr. [redacted]’s residence on 05/25/2012.I apologize for any frustrations Mr. [redacted] may have experienced regarding the service he has received. The Extended Protection Plan is...
solely a service warranty and refunds will not be provided. In the event we are unable to repair the original merchandise to manufacturer specifications, an exchange or replacement will be offered. As of 05/30/2015, the requested parts have arrived at the Store and the merchandise is able to be repaired according to Mr. [redacted]’s warranty. However, the General Manager has extended a return for a full store credit or an even exchange. Furthermore; If Mr. [redacted] chooses merchandise that costs more than his original purchase; he will be responsible for paying the difference. He may contact the General Manager directly for further assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Although, I had purchased insurance with the first chair and they would not transfer the insurance to the new chair. They told me that I would have to buy it for the replacement chair. It is not my fault that they could not fix and/or replace my original chair with the same one. So, I basically lost the three years of insurance that I paid for for the original chair. I will take the new chair that they have replaced it with; but I will never buy furniture again from Value City Furniture after all that we had to go through to get my original chair replaced and/or fixed.
We kindly ask that Ms. [redacted] submit a copy of the receipt that shows the date of the inspection, the results, and the costs incurred. Once we receive this information from Ms. [redacted], we can begin the process of having her reimbursed. This can be completed by responding to this complaint with an attachment of the requested information.
On 03/19/2016, Mr. [redacted] purchased the As-Is Cordoba 3-piece. Mr. [redacted] picked up the merchandise on 03/22/2016. After receiving Mr. [redacted]’s Revdex.com complaint we reached out to the General Manager regarding the poor Customer Service Mr. [redacted] received at the local store in...
Richmond, VA. In the interest of Customer Service we have refunded Mr. [redacted] in the amount of $20.00 back to the card used at the time of purchase. Mr. [redacted] will need to allow 3-5 business days to receive the $20.00 refund. I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering. Again, we apologize for the inconvenience, and wish to thank Mr. [redacted] for taking the time to reach out to us with his concerns. Mr. [redacted] may call me direct with any questions or concerns in the future.
Ms. [redacted] purchased the 2-piece palmer red living room set and the full Jorden corner bed through AcceptanceNow. The merchandise was delivered to Ms. [redacted] residence on 10-09-2013.Upon reviewing Ms. [redacted] complaint, I have contacted the Mechanicsburg location which is the closest location to Ms....
[redacted] residence, I have been informed that Ms. [redacted] may contact the store at ###-###-#### to schedule a delivery and install for her slats. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 10/17/15, Ms. [redacted] purchased the Cordoba Gray 2 piece sectional. The furniture was delivered to Ms. [redacted]’s residence on 10/22/15. Due to cosmetic issues, Ms. [redacted] was allowed to utilize an in-store credit to reselect to different furniture. Ms. [redacted] purchased the Solace Grey 2...
piece sectional and the furniture was delivered to her home on 12/3/15.Upon receiving Ms. [redacted]’s complaint through the Revdex.com, the General Manager was contacted to discuss the issue. It has been resolved that deliveries have been completed with Ms. [redacted]’s purchase, therefore fulfilling the commitment that is entailed in our customers opting to pay for delivery of their furniture. While it is understood that Ms. [redacted] has had issues with her order, the delivery fee will not be refunded.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/18/2015 Mr. [redacted] purchased a Curved Top Desk, a 3-piece Colton Camel living room set, the 2-piece Solace Grey and matching ottoman, the Castleton Buffet and Hutch set, a 7-piece Castleton dining room set, and two additional Castleton arm chairs. The items were delivered on 8/29/2015. Mr....
[redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his items. Unfortunately, we are unable to provide Mr. [redacted] with a refund or a replacement as requested because of this. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
You still failed to explain what the additional $200 plus dollars I paid were for after all the pieces were "discounted." You basically discounted the pieces and then added the delivery and tax to the balance owed. I feel you falsely advertised this promotion. I met the promotion and you failed to return what I paid, instead, citing so-called discounts. It's in the receipts. The explanation given is absolutely ridiculous.
I understand Mr. [redacted]’s concerns and apologize for the continued issues. According to the service report, Mr. [redacted] signed off as complete after over an hour of service on his merchandise. I kindly ask that Mr. [redacted] allow the Store to complete the follow up service. Once the service is complete, we will move forward with the proper resolution. I will forward his rejection to the Store Manager so they are aware of Mr. [redacted]’s requests.
On 12/20/2015, Ms. [redacted] attempted to place a order on Value City Furniture website. Ms. [redacted] did receive an error online. Ms. [redacted] contacted the online assistance Customer Care line to place the order. While placing the order over the phone the credit amount at that time was less than the...
amount Ms. [redacted] was approved for. After researching the complaint, the error Ms. [redacted] received while attempting the purchase online charged her credit account in the amount of $2348.60. The refund in the amount of $2348.60 has been refunded back to Ms. [redacted]’s credit account with Synchrony Bank. The refund takes about 3-5 business days to show back up for available credit to use. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna Roberts Phone: 888-751-8552 Ext: 6968# Fax: 614-449-4834 [email protected]
O n 03/15/2014 Mr. [redacted] purchased the Westover Saddle 2 piece living room set. The merchandise was delivered to Mr. [redacted]’s residence on 03/24/2014.After revewing Mr. [redacted]’s invoice I am showing that the merchandise Mr. [redacted] has is bonded leather and the warranty he purchased covers any...
accidental damages. Cracking and peeling is considered normal wear and tear but is an issue we wish to resolve for Mr. [redacted], A $400 in-store credit was offered to Mr. [redacted] that he accepted and used towards a new purchase.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The only way a warranty could have been renewed is if the warranty company (Uniters)authorized for Ms. [redacted] to have a replacement. I have verified that Ms. [redacted] didn’t get a replacement on her invoice. If Ms. [redacted] has another invoice that I am unable to locate I am asking she submit the information to the Revdex.com. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/08/2012, Ms. [redacted] purchased the 3-piece Mateo Chocolate livingroom set, 2 of the Colorworks twin beds and the Colorworks chest. This merchandise was delivered in full to Ms. [redacted]’s residence on 2/25/2012.I apologize for the time it has taken to resolve Ms. [redacted]’s inquiries....
In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the Mateo Chocolate livingroom set for an in-store credit. Ms. [redacted] has since visited the Store and chosen replacement merchandise. She is scheduled for an exchange at her residence on 10/6/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 04/01/2015, Mr. / Ms. [redacted] purchased the Ventura Buff 4-piece sectional. This merchandise was delivered to Mr. / Ms. [redacted]’s residence on 04/09/2015.On 05/18/2015, Mr. / Ms. [redacted] contacted Store Personnel requesting that the merchandise be returned and cancelled. Unfortunately, Mr....
/ Ms. [redacted] contacted Store Personnel outside of the 7 day return window as stated on the back of the receipt.The General Manager has agreed to allow Mr. / Ms. [redacted] to return the merchandise with a 15% restocking fee as well as a refund minus the delivery. If Mr. / Ms. [redacted] would like to return the furniture, Mr. / Ms. [redacted] would receive a refund in the amount of $2858.52.Mr. / Ms. [redacted] may contact Store Personnel to schedule a pick up date for return of the merchandise.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] has any further questions or concerns, please contact me direct.
I apologize for the delay in our resolution regarding Mr. / Mrs. [redacted]s complaint. I kindly ask that Mr. / Mrs. Hioe reject this response and allow additional time for a desired resolution. Please be assured that we are working diligently with the Delivery Center’s General Manager and I...
appreciate Mr. / Mrs. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 2/4/2018, Mrs. [redacted] made her purchase at one of our Value City Furniture store locations. The sectional that was purchased was delivered to Mrs. [redacted]’s residence on 2/13/2018.We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. We have...
requested that the store location’s General Manager provide the pictures that they have to our Corporate Customer Care Department to review. If Mrs. [redacted] can provide the pictures to us through the Better Business website, we will be able to review them and possibly provide a quicker response. Once we receive the pictures from Mrs. [redacted] or the General Manager, we can proceed.If Mrs. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 01/17/2015, Ms. [redacted] purchased the Princeton Brown 5-Piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 01/22/2015. On 10/09/2015, Ms. [redacted] notified Store Personnel regarding discoloration...
on the fabric of the Princeton Brown reclining chaise. At this time, Ms. [redacted] was scheduled for service appointment. In the interest of Customer Service, the General Manager offered to exchange the Princeton Brown reclining chaise. The General Manager has advised Ms. [redacted] is scheduled as first stop for delivery. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 11/05/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am NOT keeping this swt! The recliner is unrepairable! They're not going to force me to keep this furniture. I am not keeping this set! It will be returned to Value City once my FULL refund is processed. I will not take the offer of keeping the set and refunding just the recliner! No! The whole set is messed up and I want no parts of it. We will continue with this until I receive a FULL refund! Point blank, now I've been patient enough. I dont want anything to do with Value City! I do not want an exchange because I fear this will happen again. I'm trying to avoid that headache and the stress. Im being reasonable about this and it seems like there is no reasoning coming from Value City Corporation. The furniture is not of quality and I do not want any parts of it. I do not want an exhange, then pay more money for a warranty, then something happens, and its "fixed" and the furniture ends ups being a mess. I just dont want to do it! Not only did that furniture threads started unraveling, the cushions and the pillows deflated within 2 weeks of delivery! That tells me I won't hold up for a even one year. I work too hard for my money and I dont like to be ripped off. I understand this is a business and they have to uphold to certain things, but customers come first and are always RIGHT! Now, when will I be receiving my FULL $1, 147 back?
Regards,
Brittany [redacted]
I chose "reject" in order to add a comment; not certain if accepting would have allowed a response.You can close this dispute. The replacement was delivered. I'd just like to note that the manager was to personally inspect the replacement. One of the drawers on the replacement has a broken track. At this point I don't care and will never again purchase from Value City. The manager never called to ask how the delivery went and if the piece was acceptable. Poor customer service.
I have a copy of email form Christin at Value City Furniture stated that (my warranty covers many things but it dose not cover cracking and peeling, it never has) . Value City Furniture, under no obligation as a good will gesture, has given me a in store credit of $400. I made two attempts to contact Karema H[redacted] in responded to the Revdex.com that if I have futther questions or concerns to contact her direct.
On 05/23/2012, Mr. [redacted] purchased the 2-piece Park City Grey sofa and recliner. This merchandise was delivered to Mr. [redacted]’s residence on 05/25/2012.I apologize for any frustrations Mr. [redacted] may have experienced regarding the service he has received. The Extended Protection Plan is...
solely a service warranty and refunds will not be provided. In the event we are unable to repair the original merchandise to manufacturer specifications, an exchange or replacement will be offered. As of 05/30/2015, the requested parts have arrived at the Store and the merchandise is able to be repaired according to Mr. [redacted]’s warranty. However, the General Manager has extended a return for a full store credit or an even exchange. Furthermore; If Mr. [redacted] chooses merchandise that costs more than his original purchase; he will be responsible for paying the difference. He may contact the General Manager directly for further assistance.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Although, I had purchased insurance with the first chair and they would not transfer the insurance to the new chair. They told me that I would have to buy it for the replacement chair. It is not my fault that they could not fix and/or replace my original chair with the same one. So, I basically lost the three years of insurance that I paid for for the original chair. I will take the new chair that they have replaced it with; but I will never buy furniture again from Value City Furniture after all that we had to go through to get my original chair replaced and/or fixed.
We kindly ask that Ms. [redacted] submit a copy of the receipt that shows the date of the inspection, the results, and the costs incurred. Once we receive this information from Ms. [redacted], we can begin the process of having her reimbursed. This can be completed by responding to this complaint with an attachment of the requested information.
On 03/19/2016, Mr. [redacted] purchased the As-Is Cordoba 3-piece. Mr. [redacted] picked up the merchandise on 03/22/2016. After receiving Mr. [redacted]’s Revdex.com complaint we reached out to the General Manager regarding the poor Customer Service Mr. [redacted] received at the local store in...
Richmond, VA. In the interest of Customer Service we have refunded Mr. [redacted] in the amount of $20.00 back to the card used at the time of purchase. Mr. [redacted] will need to allow 3-5 business days to receive the $20.00 refund. I would like to apologize to Mr. [redacted] for not being provided the level of service that our store associates take pride in offering. Again, we apologize for the inconvenience, and wish to thank Mr. [redacted] for taking the time to reach out to us with his concerns. Mr. [redacted] may call me direct with any questions or concerns in the future.
Ms. [redacted] purchased the 2-piece palmer red living room set and the full Jorden corner bed through AcceptanceNow. The merchandise was delivered to Ms. [redacted] residence on 10-09-2013.Upon reviewing Ms. [redacted] complaint, I have contacted the Mechanicsburg location which is the closest location to Ms....
[redacted] residence, I have been informed that Ms. [redacted] may contact the store at ###-###-#### to schedule a delivery and install for her slats. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
On 10/17/15, Ms. [redacted] purchased the Cordoba Gray 2 piece sectional. The furniture was delivered to Ms. [redacted]’s residence on 10/22/15. Due to cosmetic issues, Ms. [redacted] was allowed to utilize an in-store credit to reselect to different furniture. Ms. [redacted] purchased the Solace Grey 2...
piece sectional and the furniture was delivered to her home on 12/3/15.Upon receiving Ms. [redacted]’s complaint through the Revdex.com, the General Manager was contacted to discuss the issue. It has been resolved that deliveries have been completed with Ms. [redacted]’s purchase, therefore fulfilling the commitment that is entailed in our customers opting to pay for delivery of their furniture. While it is understood that Ms. [redacted] has had issues with her order, the delivery fee will not be refunded.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/18/2015 Mr. [redacted] purchased a Curved Top Desk, a 3-piece Colton Camel living room set, the 2-piece Solace Grey and matching ottoman, the Castleton Buffet and Hutch set, a 7-piece Castleton dining room set, and two additional Castleton arm chairs. The items were delivered on 8/29/2015. Mr....
[redacted] is outside of his one year manufactures warranty, and did not purchase any additional warranty for his items. Unfortunately, we are unable to provide Mr. [redacted] with a refund or a replacement as requested because of this. I apologize for any inconvenience this may have caused Mr. [redacted]. If Mr. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
You still failed to explain what the additional $200 plus dollars I paid were for after all the pieces were "discounted." You basically discounted the pieces and then added the delivery and tax to the balance owed. I feel you falsely advertised this promotion. I met the promotion and you failed to return what I paid, instead, citing so-called discounts. It's in the receipts. The explanation given is absolutely ridiculous.
I understand Mr. [redacted]’s concerns and apologize for the continued issues. According to the service report, Mr. [redacted] signed off as complete after over an hour of service on his merchandise. I kindly ask that Mr. [redacted] allow the Store to complete the follow up service. Once the service is complete, we will move forward with the proper resolution. I will forward his rejection to the Store Manager so they are aware of Mr. [redacted]’s requests.
On 12/20/2015, Ms. [redacted] attempted to place a order on Value City Furniture website. Ms. [redacted] did receive an error online. Ms. [redacted] contacted the online assistance Customer Care line to place the order. While placing the order over the phone the credit amount at that time was less than the...
amount Ms. [redacted] was approved for. After researching the complaint, the error Ms. [redacted] received while attempting the purchase online charged her credit account in the amount of $2348.60. The refund in the amount of $2348.60 has been refunded back to Ms. [redacted]’s credit account with Synchrony Bank. The refund takes about 3-5 business days to show back up for available credit to use. We would like to offer our deepest apologies for the trouble you had to experience. This situation is not ordinary and these incidents are not typical of us. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely, Kedeanna Roberts Phone: 888-751-8552 Ext: 6968# Fax: 614-449-4834 [email protected]
O n 03/15/2014 Mr. [redacted] purchased the Westover Saddle 2 piece living room set. The merchandise was delivered to Mr. [redacted]’s residence on 03/24/2014.After revewing Mr. [redacted]’s invoice I am showing that the merchandise Mr. [redacted] has is bonded leather and the warranty he purchased covers any...
accidental damages. Cracking and peeling is considered normal wear and tear but is an issue we wish to resolve for Mr. [redacted], A $400 in-store credit was offered to Mr. [redacted] that he accepted and used towards a new purchase.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
The only way a warranty could have been renewed is if the warranty company (Uniters)authorized for Ms. [redacted] to have a replacement. I have verified that Ms. [redacted] didn’t get a replacement on her invoice. If Ms. [redacted] has another invoice that I am unable to locate I am asking she submit the information to the Revdex.com. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/08/2012, Ms. [redacted] purchased the 3-piece Mateo Chocolate livingroom set, 2 of the Colorworks twin beds and the Colorworks chest. This merchandise was delivered in full to Ms. [redacted]’s residence on 2/25/2012.I apologize for the time it has taken to resolve Ms. [redacted]’s inquiries....
In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the Mateo Chocolate livingroom set for an in-store credit. Ms. [redacted] has since visited the Store and chosen replacement merchandise. She is scheduled for an exchange at her residence on 10/6/2015.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 04/01/2015, Mr. / Ms. [redacted] purchased the Ventura Buff 4-piece sectional. This merchandise was delivered to Mr. / Ms. [redacted]’s residence on 04/09/2015.On 05/18/2015, Mr. / Ms. [redacted] contacted Store Personnel requesting that the merchandise be returned and cancelled. Unfortunately, Mr....
/ Ms. [redacted] contacted Store Personnel outside of the 7 day return window as stated on the back of the receipt.The General Manager has agreed to allow Mr. / Ms. [redacted] to return the merchandise with a 15% restocking fee as well as a refund minus the delivery. If Mr. / Ms. [redacted] would like to return the furniture, Mr. / Ms. [redacted] would receive a refund in the amount of $2858.52.Mr. / Ms. [redacted] may contact Store Personnel to schedule a pick up date for return of the merchandise.I apologize for any inconvenience Mr. / Ms. [redacted] may have experienced. If Mr. / Ms. [redacted] has any further questions or concerns, please contact me direct.
I apologize for the delay in our resolution regarding Mr. / Mrs. [redacted]s complaint. I kindly ask that Mr. / Mrs. Hioe reject this response and allow additional time for a desired resolution. Please be assured that we are working diligently with the Delivery Center’s General Manager and I...
appreciate Mr. / Mrs. [redacted]s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 2/4/2018, Mrs. [redacted] made her purchase at one of our Value City Furniture store locations. The sectional that was purchased was delivered to Mrs. [redacted]’s residence on 2/13/2018.We understand Mrs. [redacted]’s concerns and apologize for the experience that she has had with our company. We have...
requested that the store location’s General Manager provide the pictures that they have to our Corporate Customer Care Department to review. If Mrs. [redacted] can provide the pictures to us through the Better Business website, we will be able to review them and possibly provide a quicker response. Once we receive the pictures from Mrs. [redacted] or the General Manager, we can proceed.If Mrs. [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 01/17/2015, Ms. [redacted] purchased the Princeton Brown 5-Piece sectional. The merchandise was delivered to Ms. [redacted]’s residence on 01/22/2015. On 10/09/2015, Ms. [redacted] notified Store Personnel regarding discoloration...
on the fabric of the Princeton Brown reclining chaise. At this time, Ms. [redacted] was scheduled for service appointment. In the interest of Customer Service, the General Manager offered to exchange the Princeton Brown reclining chaise. The General Manager has advised Ms. [redacted] is scheduled as first stop for delivery. Ms. [redacted] can anticipate the delivery of her exchange merchandise at her residence on 11/05/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I am NOT keeping this swt! The recliner is unrepairable! They're not going to force me to keep this furniture. I am not keeping this set! It will be returned to Value City once my FULL refund is processed. I will not take the offer of keeping the set and refunding just the recliner! No! The whole set is messed up and I want no parts of it. We will continue with this until I receive a FULL refund! Point blank, now I've been patient enough. I dont want anything to do with Value City! I do not want an exchange because I fear this will happen again. I'm trying to avoid that headache and the stress. Im being reasonable about this and it seems like there is no reasoning coming from Value City Corporation. The furniture is not of quality and I do not want any parts of it. I do not want an exhange, then pay more money for a warranty, then something happens, and its "fixed" and the furniture ends ups being a mess. I just dont want to do it! Not only did that furniture threads started unraveling, the cushions and the pillows deflated within 2 weeks of delivery! That tells me I won't hold up for a even one year. I work too hard for my money and I dont like to be ripped off. I understand this is a business and they have to uphold to certain things, but customers come first and are always RIGHT! Now, when will I be receiving my FULL $1, 147 back?
Regards,
Brittany [redacted]