After receiving Mr. [redacted] complaint I have spoken with the store Manager and have confirmed that Mr. [redacted] has a delivery of the correct merchandise on 03/03/17. A phone call has already been provided to Mr. [redacted] to provide him with the date of delivery. Since a new table is being delivered we will...
not provide the floor model to Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I would like to request that Mr. [redacted] please send photos to the Revdex.com of the issues he is having with the furniture. Please send photos of specific issues and then a picture of the furniture as a whole.
After receiving Ms. [redacted]’s complaint I have made contact with the store who has advised me that her check was at the store and somehow was never mailed to her residence. I have confirmed that Ms. [redacted] has visited the store and retrieved her refund check on 01/26/2017.I apologize for any...
inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/08/2010, Mr. [redacted] purchased the Dylan 2-piece sofa and chair. Mr. [redacted] also purchased the Preston cocktail table and end table. This merchandise was delivered to Mr. [redacted]’s residence on 8/13/2010. Mr. [redacted] was contacted by the General Manager to assist with resolution. Mr. [redacted] did...
advise that he would contact the General Manager back for assistance with a resolution to his complaint. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
We apologize for not providing a second response earlier. While investigating this complaint, we discovered that no further contact was made by either Ms. [redacted] or her mother, Ms. [redacted]. In addition, we can find no resolution offered or accepted. We would appreciate Ms. [redacted] continuing discussion to remedy the undue stress and inconvenience we may have caused. She may call our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
Unfortunately at this time Value City Furniture will not be able to move any high risk alerts in our system for Mr. [redacted]. The only option for Mr. [redacted] to make a purchase would be to visit one of our several locations. I understand this is an inconvenience and that is why we are offering compensation to Mr. [redacted], which is not a regular practice for Value City Furniture. I apologize again for the inconvenience this has caused Mr. [redacted].
On 02/19/2016, Ms. [redacted] purchased the Ashworth Washed king bed, dresser and nightstand. Ms. [redacted] also purchased the Lamour Plush king mattress set. The merchandise was delivered by our contract delivery team to Ms. [redacted]’s residence on 02/25/2016. Ms. [redacted] notified Store Personnel regarding the...
damage to her walls. Ms. [redacted] requested and was provided the information for the contract delivery company. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager advised that this complaint was forwarded to the contract delivery company to assist Ms. [redacted] with resolving the damage to the walls at her residence. The General Manager has also advised after following up with Ms. [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $275.00. The contract delivery company has verified Ms. [redacted]’s address to mail the check to her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The voicemail that was left for me was not an except able reason. Working in the manufacturing industry I know all the safeguards that are put up to prevent this situations from occuring. Value city also has on their website that the couch we ordered is available for delivery as soon as Wednesday June 24th. So their reason for the delay is not making any sence.
*
On 03/30/2016, Ms. [redacted] purchased the Adrian Red 3-piece sectional and the Americana 5-piece dinette set. Ms. [redacted] was set up for delivery on 04/07/2016. Store Personnel contacted Ms. [redacted] on 04/06/2016 to provide the timeframe for delivery between 12:00 – 2:00pm on 04/07/2016. Store...
Personnel was unable to get through and left a message on Ms. [redacted]’s voicemail advising of the time frame of delivery for 04/07/2016. Our Delivery team did attempt delivery to Ms. [redacted]’s residence on 04/07/2016. The delivery team reported that no one was at Ms. [redacted]’s residence to take the delivery and needed to be rescheduled. The General Manager spoke to Ms. [redacted] to advise no one was home and he would be glad to reschedule the delivery. Ms. [redacted] advised the General Manager to cancel the order and provide a full refund. The General Manager cancelled Ms. [redacted]’s order on 04/07/2016 and also completed the full refund in the amount of $1551.45. The full refund amount was refunded back to the card used at the time of purchase. The refund will take 3-5 business days for Ms. [redacted] to receive the refund back in her bank account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is the best they can provide me. No one can take back the words said to me by the employee. I will not do business with them in the future to avoid any further mistreatment.
Thank you,
On 4/20/17, [redacted] & [redacted] purchased a Lavish 8” futon mattress. The mattress was picked up by [redacted] & [redacted] the same day that it was purchased. Upon review of [redacted] complaint, a member of our Customer Care Department’s Management contacted Orkin to complete...
the suggested extermination of the [redacted] residence. [redacted] & [redacted] have been notified of the decision and have been given the options of receiving a refund for the mattress, replacing the mattress, receiving an in-store credit to purchase another item from our inventory, or keeping the mattress post-extermination. [redacted] & [redacted] will contact Customer Care when they have decided about the options presented to them. We apologize that [redacted] & [redacted] have had this experience with Value City Furniture. If [redacted] & [redacted] have any further questions or concerns, they can contact Customer Care at ###-###-####. Thank you, Ashley H[redacted] Supervisor, Customer Care Crew Value City Furniture
Upon receiving Mr. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I understand Mrs. [redacted] purchased a warranty and unfortunately the warranty does not cover cracking and peeling. We will not be able to offer a full replacement on Mrs. [redacted]’s merchandise due to the length of time she has currently had the merchandise in her home. At this time an in-store credit of $356.99 is what we can offer Mrs. [redacted]. Another option would be to keep the merchandise as-is for the cash compensation of $356.99.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 7/9/16, Ms. [redacted]s purchased the Candice Gray 2 piece sofa and chair set. Ms. [redacted]s picked up her furniture on 7/14/16.Upon receiving Ms.[redacted]’ complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager has had his...
office to contact Ms. [redacted]s to offer her a full in-store credit to select different merchandise. The furniture has already been returned to the store location and she will be back to the store to reselect to different furniture.I apologize for any inconvenience Ms. [redacted]s may have experienced. If Ms. [redacted]s has any further questions or concerns she may contact me direct.
After locating Ms. [redacted]’s invoice I have reached out to the Store Manager with a resolution for Ms. [redacted]. The Store Manager has extended an offer to Ms. [redacted] to have a store credit for the amount Ms. [redacted] spent on her original purchase. Ms. [redacted] can use the...
in-store credit towards new merchandise in the store. Ms. [redacted] would have to go into the store to use the credit.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 10/14/2012, Ms. [redacted] purchased 2 Bourbon Classic chairs. The merchandise was delivered to Ms. [redacted]’s residence on 10/17/2012.After receiving Ms. [redacted] complaint I have made direct contact with the Store Manager, I have been advised that Ms. [redacted] has been given the option to reselect 2 new...
chairs at cost she originally paid for her merchandise. Ms. [redacted] stated she will visit the store this month to browse our inventory. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I also would like to say I an really happy the store manager reached out to me and we were able to work things out. I would recommend the company to family and friends.
I have confirmed with [redacted] that Ms. [redacted] is scheduled on Monday, 9/11/2015 for a final inspection. [redacted] will need to inspect the entire home for any bed bug evidence and document the findings. Once the report has been finalized, we will receive a copy of the inspection and take the necessary steps going forward.
According to Mr. [redacted]’s warranty, we are responsible for repairing the merchandise to manufacturer specifications and refunds will not be provided. In the interest of customer service, we have bypassed the repair option and offered an exchange or a full store credit. Unfortunately, we will be unable to offer Mr. [redacted] a refund of his purchase.
After receiving Mr. [redacted] complaint I have spoken with the store Manager and have confirmed that Mr. [redacted] has a delivery of the correct merchandise on 03/03/17. A phone call has already been provided to Mr. [redacted] to provide him with the date of delivery. Since a new table is being delivered we will...
not provide the floor model to Mr. [redacted].I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I would like to request that Mr. [redacted] please send photos to the Revdex.com of the issues he is having with the furniture. Please send photos of specific issues and then a picture of the furniture as a whole.
After receiving Ms. [redacted]’s complaint I have made contact with the store who has advised me that her check was at the store and somehow was never mailed to her residence. I have confirmed that Ms. [redacted] has visited the store and retrieved her refund check on 01/26/2017.I apologize for any...
inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/08/2010, Mr. [redacted] purchased the Dylan 2-piece sofa and chair. Mr. [redacted] also purchased the Preston cocktail table and end table. This merchandise was delivered to Mr. [redacted]’s residence on 8/13/2010. Mr. [redacted] was contacted by the General Manager to assist with resolution. Mr. [redacted] did...
advise that he would contact the General Manager back for assistance with a resolution to his complaint. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
We apologize for not providing a second response earlier. While investigating this complaint, we discovered that no further contact was made by either Ms. [redacted] or her mother, Ms. [redacted]. In addition, we can find no resolution offered or accepted. We would appreciate Ms. [redacted] continuing discussion to remedy the undue stress and inconvenience we may have caused. She may call our Customer Care Team at 888-751-8552. Sincerely, Brandy L[redacted]
Unfortunately at this time Value City Furniture will not be able to move any high risk alerts in our system for Mr. [redacted]. The only option for Mr. [redacted] to make a purchase would be to visit one of our several locations. I understand this is an inconvenience and that is why we are offering compensation to Mr. [redacted], which is not a regular practice for Value City Furniture. I apologize again for the inconvenience this has caused Mr. [redacted].
On 02/19/2016, Ms. [redacted] purchased the Ashworth Washed king bed, dresser and nightstand. Ms. [redacted] also purchased the Lamour Plush king mattress set. The merchandise was delivered by our contract delivery team to Ms. [redacted]’s residence on 02/25/2016. Ms. [redacted] notified Store Personnel regarding the...
damage to her walls. Ms. [redacted] requested and was provided the information for the contract delivery company. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager advised that this complaint was forwarded to the contract delivery company to assist Ms. [redacted] with resolving the damage to the walls at her residence. The General Manager has also advised after following up with Ms. [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $275.00. The contract delivery company has verified Ms. [redacted]’s address to mail the check to her residence. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
The voicemail that was left for me was not an except able reason. Working in the manufacturing industry I know all the safeguards that are put up to prevent this situations from occuring. Value city also has on their website that the couch we ordered is available for delivery as soon as Wednesday June 24th. So their reason for the delay is not making any sence.
*
On 03/30/2016, Ms. [redacted] purchased the Adrian Red 3-piece sectional and the Americana 5-piece dinette set. Ms. [redacted] was set up for delivery on 04/07/2016. Store Personnel contacted Ms. [redacted] on 04/06/2016 to provide the timeframe for delivery between 12:00 – 2:00pm on 04/07/2016. Store...
Personnel was unable to get through and left a message on Ms. [redacted]’s voicemail advising of the time frame of delivery for 04/07/2016. Our Delivery team did attempt delivery to Ms. [redacted]’s residence on 04/07/2016. The delivery team reported that no one was at Ms. [redacted]’s residence to take the delivery and needed to be rescheduled. The General Manager spoke to Ms. [redacted] to advise no one was home and he would be glad to reschedule the delivery. Ms. [redacted] advised the General Manager to cancel the order and provide a full refund. The General Manager cancelled Ms. [redacted]’s order on 04/07/2016 and also completed the full refund in the amount of $1551.45. The full refund amount was refunded back to the card used at the time of purchase. The refund will take 3-5 business days for Ms. [redacted] to receive the refund back in her bank account. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is the best they can provide me. No one can take back the words said to me by the employee. I will not do business with them in the future to avoid any further mistreatment.
Thank you,
On 4/20/17, [redacted] & [redacted] purchased a Lavish 8” futon mattress. The mattress was picked up by [redacted] & [redacted] the same day that it was purchased. Upon review of [redacted] complaint, a member of our Customer Care Department’s Management contacted Orkin to complete...
the suggested extermination of the [redacted] residence. [redacted] & [redacted] have been notified of the decision and have been given the options of receiving a refund for the mattress, replacing the mattress, receiving an in-store credit to purchase another item from our inventory, or keeping the mattress post-extermination. [redacted] & [redacted] will contact Customer Care when they have decided about the options presented to them. We apologize that [redacted] & [redacted] have had this experience with Value City Furniture. If [redacted] & [redacted] have any further questions or concerns, they can contact Customer Care at ###-###-####. Thank you, Ashley H[redacted] Supervisor, Customer Care Crew Value City Furniture
Upon receiving Mr. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I understand Mrs. [redacted] purchased a warranty and unfortunately the warranty does not cover cracking and peeling. We will not be able to offer a full replacement on Mrs. [redacted]’s merchandise due to the length of time she has currently had the merchandise in her home. At this time an in-store credit of $356.99 is what we can offer Mrs. [redacted]. Another option would be to keep the merchandise as-is for the cash compensation of $356.99.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Here are a few photos.[redacted].net
On 7/9/16, Ms. [redacted]s purchased the Candice Gray 2 piece sofa and chair set. Ms. [redacted]s picked up her furniture on 7/14/16.Upon receiving Ms.[redacted]’ complaint through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager has had his...
office to contact Ms. [redacted]s to offer her a full in-store credit to select different merchandise. The furniture has already been returned to the store location and she will be back to the store to reselect to different furniture.I apologize for any inconvenience Ms. [redacted]s may have experienced. If Ms. [redacted]s has any further questions or concerns she may contact me direct.
After locating Ms. [redacted]’s invoice I have reached out to the Store Manager with a resolution for Ms. [redacted]. The Store Manager has extended an offer to Ms. [redacted] to have a store credit for the amount Ms. [redacted] spent on her original purchase. Ms. [redacted] can use the...
in-store credit towards new merchandise in the store. Ms. [redacted] would have to go into the store to use the credit.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns he may contact me direct.
On 10/14/2012, Ms. [redacted] purchased 2 Bourbon Classic chairs. The merchandise was delivered to Ms. [redacted]’s residence on 10/17/2012.After receiving Ms. [redacted] complaint I have made direct contact with the Store Manager, I have been advised that Ms. [redacted] has been given the option to reselect 2 new...
chairs at cost she originally paid for her merchandise. Ms. [redacted] stated she will visit the store this month to browse our inventory. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I also would like to say I an really happy the store manager reached out to me and we were able to work things out. I would recommend the company to family and friends.
I have confirmed with [redacted] that Ms. [redacted] is scheduled on Monday, 9/11/2015 for a final inspection. [redacted] will need to inspect the entire home for any bed bug evidence and document the findings. Once the report has been finalized, we will receive a copy of the inspection and take the necessary steps going forward.
According to Mr. [redacted]’s warranty, we are responsible for repairing the merchandise to manufacturer specifications and refunds will not be provided. In the interest of customer service, we have bypassed the repair option and offered an exchange or a full store credit. Unfortunately, we will be unable to offer Mr. [redacted] a refund of his purchase.