On 3/30/2016, Ms. [redacted] purchased the Adrian Red 3-piece living room set and the Americana 5-piece dinette set. The merchandise was delivered to Ms. [redacted]’s residence on 4/16/2016.Ms. [redacted] has purchased a 5-year Pure promise protection plan that covers any accidental rips, burns, tears, and...
stains. If Ms. [redacted] is having issues with the cleaning solution for her merchandise it is recommended that she contact the warranty company and state her grievances. Ms. [redacted] had a one-year manufactures warranty on her items with Value City Furniture and that warranty expired on 4/16/2017. At this time Value City Furniture has provided all reasonable solutions to Ms. [redacted].I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
After receiving Ms. [redacted]’s Revdex.com rejection I have advised the General Manager that Ms. [redacted] will like to keep the Revdex.com Complaint open until all issues with the merchandise is resolved. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/19/2017 [redacted] purchased the Tribeca Gray 5-piece dining room set and a Tribeca Gray counter height bench. The items were delivered to her residence on 7/14/2017. I have spoken to the store Manager who states that [redacted] was already compensated her delivery fee and received 10% off at...
time of purchase. The recorded conversation that [redacted] had with our representative has been reviewed and there was no additional compensation promised to [redacted]. However, the store Manager has stated that he is willing to extend [redacted] a 50-dollar gift card. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I apologize for Ms. [redacted]’s frustrations and for any inconvenience she may have experienced. After speaking with the General Manager, we have authorized Ms. [redacted] to keep her merchandise and issue a refund of $385.00. This merchandise will become as-is and will not carry a warranty. I apologize that we will be unable to issue a full refund for Ms. [redacted]’s merchandise as we have offer a full store credit for her to choose new merchandise and offered to repair the set or even exchange.
Value city used to honor the warrenty then sold it to a 3rd party. My contract was with Value City. I would think they would assist since the warrenty company will not honor the warrenty. I am very disapointed. Time to go to the media.
The General Manager contacted Mr. [redacted] and has scheduled an exchange for the loveseat and recliner.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]
After speaking with the General Manager has advised they contacted the Ms. [redacted]. The General Manager has advised that they have ordered a new back for the Avenger Godiva recliner and will notify Ms. [redacted] once it arrives at the store. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I am rejecting this response because:25 gift card doesn't do any good on item that I spent over 300 for in which the bed rails I got for my bed that I brought from your company doesn't fix. Due to how your company in Frederick treated me I had to go somewhere else to get furniture that I needed. You can do better then $25. Especially since I paid for my own delivery and how I was treated. $25 in your store doesn't do anything. Your Frederick store basically called me a liar to my face. Even your rep stated she push tan couch.
Regards,
[redacted]
To whom it may concern,My name is [redacted] and I have recently filed a complaint with you against Value City Furniture about a bed that I purchased Nov. 27th 2015 from the company. The bed was apart of a large transaction I did from the store, where I bought a full bed room set, dining room table and entertainment stand with a furnace built inside it. My issue was that the bed that I purchased from the store broke only after 1 use, so I contacted the store about getting some replacement parts and reinforcement for the bed to avoid any further problems occurring. After going back and forth with the store manager (Martin K[redacted]) in monroeville Pa where the items were purchased for days through email, he basically told me there's nothing more that can be offered to me but to replace the damage pieces, but no reinforcement can be done to the bed or it would over ride any store warranty on it. Frustrated I filed a claim with the Revdex.com about this situation in hopes to get something done, but as of now it has only lead to more problems. After filing the claim the store immediately contacted me letting me know that they were going to not only replace the pieces that were damaged but they would also be bringing a metal frame that goes inside of the bed to reinforce the wood parts that were going to be replaced. Being that this is what I originally asked for I agreed and set up a date for the repairs to be made on 1/23/16. On the repair day I was contacted minutes before the maintenance was scheduled to be done canceling for the day due to weather conditions. When I asked why they would wait until literally minutes before repairs are scheduled to cancel the response was "well, we've been calling back all the trucks that were delivering today due to the weather conditions" which only frustrated me more because clearly I was not asking about them contacting trucks but waiting so long to contact me to cancel when I had to drive across town in the very same weather conditions to be there for them to do the repairs. I was then told that due to the sensitive nature of the situation that they were going to be making special arrangements to get my repairs done the next day which is this morning sunday 1/24/16 because it's not a normal order day for them. I was again contacted later on that same day with the confirmation of time for my repairs which were between 10am - noon. This morning I was contacted at 7:37am from the repair men stating that they would be at my home in 45 mins. When I told them that I was not home because my repairs were not due to be done until 10am - noon I was told "well, they sent that automated message to the customer but because we're afraid the weather can get bad again we're out early and they'll be at my home in 45mins." I than raced to get across town so that I'd be home when they arrived only to wait for another 45mins from the time that they told me they were going to be there. When they finally did arrive they came in and assessed the damage to the bed and told me that "whomever were the first individuals to put the bed together did not do it properly, (which was value city furniture) as well as the bed was missing pieces which is probably why it broke." Furthermore after the assessment they let me know that they had the metal reinforcement for the bed but they did not have the new replacement pieces for those that broke originally and that the metal frame that they had for the reinforcement required a box spring. One of the main reasons I purchased this bed is because it does not require a box spring in order to be set up so I do not have a box spring. Needless to say absolutely nothing was accomplished with these repair dates other than the inconvenience of myself throughout the entire weekend trying to get this done. The bed is still broken, I have no new date in which it can be fixed by, the company has not offered any type of help to rectify these problems and I am still left with nothing in this matter. I am reaching out to you again in hopes that there is something that you can do to get this negligent company to do whats right and get this situation straightened out, but if you can not than I will be forced to contact my attorney and file suit against the company.
On 07/03/2015, Mr. [redacted] purchased the Monaco Gray power livingroom set and the Castleton dining table. This merchandise was picked up by Mr. [redacted] on 07/11/2015.I apologize for any frustration Mr. [redacted] may have experienced regarding his order. I have confirmed with Store Personnel that...
Mr. [redacted] is scheduled to pick up an exchange of the Castleton table on 07/29/2015.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/14/2015, Ms. [redacted] purchased the Cobra Brown recliner without any warranty in the as-is section of our retail store. This merchandise was picked up by Ms. [redacted] the same day as purchased. On 10/30/2015, Ms. [redacted] reached out regarding the frame being broken on the recliner. Ms....
[redacted] expressed that 3 people had sat on the chair since purchasing but had only just noticed the frame being broken.In the interest of customer service, the Assistant Manager has allowed Ms. [redacted] to return her as-is recliner for an in store credit. Ms. [redacted] will need to return the merchandise to the store and choose replacement merchandise. Ms. [redacted] will be responsible for picking up the new merchandise or paying for delivery. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Jenna C[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am hoping that whatever I choose will be in the store and I can just pick it up myself.
I'm writing in regards to the 10 day respond letter. I would like to now withdraw from this complaint. But also would like to keep the complaint on record. The decision to withdraw was that if a company like this don't want to rectify a complaint like this and refuse any responsibility this says to leave a company like this alone and I have to hope I never cross a company like this that use deception to do business. Thank you Revdex.com for your time. If they can say that to you to hold no responsibility what I can do!Thank you.[redacted]
On 04/23/2012, Mr. [redacted] purchased the Mason Brown 2-piece sofa and chair with matching ottoman. This merchandise we delivered to Mr. [redacted]s residence on 4/27/2012.On 1/15/2015, Mr. [redacted] contacted our Customer Care Team in regards to the merchandise cracking and peeling. I have...
attached the pictures to this complaint for further review. Unfortunately, the cracking and peeling is not covered under any of our extended warranties and is not considered a manufacturer defect. Additionally, the damages appear to have accumulated over a period of time.I apologize for any frustration Mr. [redacted] may have experienced however we will only be able to extend a 15% discount or gift card in the amount of $200 for a future purchase.
I apologize for the delay in our resolution regarding Mr. [redacted]’s complaint. I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Mr. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 2/15/16 Mr. [redacted] purchased the Cordoba Chocolate 3 piece living room set and the Cordoba Swirl cocktail ottoman. Mr. [redacted] received his merchandise on 2/20/16.Upon receiving Mr. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted. The General...
Manager has agreed to even exchange the chaise portion of the sectional. The delivery of the chaise is scheduled for 7/27/16. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/1/15, Mr. [redacted] purchased the Serena 8 piece queen midwall bedroom set. Mr. [redacted] received the furniture on 7/3/15.Upon reviewing Mr. Barna’s complaint to the Revdex.com, we contacted the General Manager to discuss a possible course of action. The General Manager has contacted Mr....
[redacted] and an agreement was made to send a service technician to his home at his convenience to possibly repair the pieces to the bedroom set that are damaged. Once the service technician evaluates the furniture, a course of action to repair or replace the furniture will be discussed.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
At this time Value city Furniture has offered everything we can to accommodate Ms. [redacted]. During her purchase the promotion was free delivery or 36 months no interest. The store manager has provided Ms. [redacted] with free delivery and updated her promotion to 48 months no interest. Also we have serviced Ms. [redacted] bed and have an even exchanged scheduled for Ms. [redacted] to remove the floor model and deliver a new living room set this week to Ms. [redacted] residence. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 3/30/2016, Ms. [redacted] purchased the Adrian Red 3-piece living room set and the Americana 5-piece dinette set. The merchandise was delivered to Ms. [redacted]’s residence on 4/16/2016.Ms. [redacted] has purchased a 5-year Pure promise protection plan that covers any accidental rips, burns, tears, and...
stains. If Ms. [redacted] is having issues with the cleaning solution for her merchandise it is recommended that she contact the warranty company and state her grievances. Ms. [redacted] had a one-year manufactures warranty on her items with Value City Furniture and that warranty expired on 4/16/2017. At this time Value City Furniture has provided all reasonable solutions to Ms. [redacted].I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Karema H[redacted]Phone: ###-###-####Fax: ###-###-####Karema.H[redacted]@AmericanSignature.com
The above listed complaint has been resolved to my satisfaction and should be closed. Thank you very much for your assistance.
After receiving Ms. [redacted]’s Revdex.com rejection I have advised the General Manager that Ms. [redacted] will like to keep the Revdex.com Complaint open until all issues with the merchandise is resolved. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 6/19/2017 [redacted] purchased the Tribeca Gray 5-piece dining room set and a Tribeca Gray counter height bench. The items were delivered to her residence on 7/14/2017. I have spoken to the store Manager who states that [redacted] was already compensated her delivery fee and received 10% off at...
time of purchase. The recorded conversation that [redacted] had with our representative has been reviewed and there was no additional compensation promised to [redacted]. However, the store Manager has stated that he is willing to extend [redacted] a 50-dollar gift card. I apologize for any inconvenience this may have caused [redacted]. If [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I apologize for Ms. [redacted]’s frustrations and for any inconvenience she may have experienced. After speaking with the General Manager, we have authorized Ms. [redacted] to keep her merchandise and issue a refund of $385.00. This merchandise will become as-is and will not carry a warranty. I apologize that we will be unable to issue a full refund for Ms. [redacted]’s merchandise as we have offer a full store credit for her to choose new merchandise and offered to repair the set or even exchange.
Value city used to honor the warrenty then sold it to a 3rd party. My contract was with Value City. I would think they would assist since the warrenty company will not honor the warrenty. I am very disapointed. Time to go to the media.
They never sent, mailed, or made any attempt to get me the remote. I had to drive to the store I purchased the TV console from and get a new remote.
The General Manager contacted Mr. [redacted] and has scheduled an exchange for the loveseat and recliner.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]
After speaking with the General Manager has advised they contacted the Ms. [redacted]. The General Manager has advised that they have ordered a new back for the Avenger Godiva recliner and will notify Ms. [redacted] once it arrives at the store. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I am rejecting this response because:25 gift card doesn't do any good on item that I spent over 300 for in which the bed rails I got for my bed that I brought from your company doesn't fix. Due to how your company in Frederick treated me I had to go somewhere else to get furniture that I needed. You can do better then $25. Especially since I paid for my own delivery and how I was treated. $25 in your store doesn't do anything. Your Frederick store basically called me a liar to my face. Even your rep stated she push tan couch.
Regards,
[redacted]
To whom it may concern,My name is [redacted] and I have recently filed a complaint with you against Value City Furniture about a bed that I purchased Nov. 27th 2015 from the company. The bed was apart of a large transaction I did from the store, where I bought a full bed room set, dining room table and entertainment stand with a furnace built inside it. My issue was that the bed that I purchased from the store broke only after 1 use, so I contacted the store about getting some replacement parts and reinforcement for the bed to avoid any further problems occurring. After going back and forth with the store manager (Martin K[redacted]) in monroeville Pa where the items were purchased for days through email, he basically told me there's nothing more that can be offered to me but to replace the damage pieces, but no reinforcement can be done to the bed or it would over ride any store warranty on it. Frustrated I filed a claim with the Revdex.com about this situation in hopes to get something done, but as of now it has only lead to more problems. After filing the claim the store immediately contacted me letting me know that they were going to not only replace the pieces that were damaged but they would also be bringing a metal frame that goes inside of the bed to reinforce the wood parts that were going to be replaced. Being that this is what I originally asked for I agreed and set up a date for the repairs to be made on 1/23/16. On the repair day I was contacted minutes before the maintenance was scheduled to be done canceling for the day due to weather conditions. When I asked why they would wait until literally minutes before repairs are scheduled to cancel the response was "well, we've been calling back all the trucks that were delivering today due to the weather conditions" which only frustrated me more because clearly I was not asking about them contacting trucks but waiting so long to contact me to cancel when I had to drive across town in the very same weather conditions to be there for them to do the repairs. I was then told that due to the sensitive nature of the situation that they were going to be making special arrangements to get my repairs done the next day which is this morning sunday 1/24/16 because it's not a normal order day for them. I was again contacted later on that same day with the confirmation of time for my repairs which were between 10am - noon. This morning I was contacted at 7:37am from the repair men stating that they would be at my home in 45 mins. When I told them that I was not home because my repairs were not due to be done until 10am - noon I was told "well, they sent that automated message to the customer but because we're afraid the weather can get bad again we're out early and they'll be at my home in 45mins." I than raced to get across town so that I'd be home when they arrived only to wait for another 45mins from the time that they told me they were going to be there. When they finally did arrive they came in and assessed the damage to the bed and told me that "whomever were the first individuals to put the bed together did not do it properly, (which was value city furniture) as well as the bed was missing pieces which is probably why it broke." Furthermore after the assessment they let me know that they had the metal reinforcement for the bed but they did not have the new replacement pieces for those that broke originally and that the metal frame that they had for the reinforcement required a box spring. One of the main reasons I purchased this bed is because it does not require a box spring in order to be set up so I do not have a box spring. Needless to say absolutely nothing was accomplished with these repair dates other than the inconvenience of myself throughout the entire weekend trying to get this done. The bed is still broken, I have no new date in which it can be fixed by, the company has not offered any type of help to rectify these problems and I am still left with nothing in this matter. I am reaching out to you again in hopes that there is something that you can do to get this negligent company to do whats right and get this situation straightened out, but if you can not than I will be forced to contact my attorney and file suit against the company.
On 07/03/2015, Mr. [redacted] purchased the Monaco Gray power livingroom set and the Castleton dining table. This merchandise was picked up by Mr. [redacted] on 07/11/2015.I apologize for any frustration Mr. [redacted] may have experienced regarding his order. I have confirmed with Store Personnel that...
Mr. [redacted] is scheduled to pick up an exchange of the Castleton table on 07/29/2015.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 10/14/2015, Ms. [redacted] purchased the Cobra Brown recliner without any warranty in the as-is section of our retail store. This merchandise was picked up by Ms. [redacted] the same day as purchased. On 10/30/2015, Ms. [redacted] reached out regarding the frame being broken on the recliner. Ms....
[redacted] expressed that 3 people had sat on the chair since purchasing but had only just noticed the frame being broken.In the interest of customer service, the Assistant Manager has allowed Ms. [redacted] to return her as-is recliner for an in store credit. Ms. [redacted] will need to return the merchandise to the store and choose replacement merchandise. Ms. [redacted] will be responsible for picking up the new merchandise or paying for delivery. If Ms. [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Jenna C[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am hoping that whatever I choose will be in the store and I can just pick it up myself.
I'm writing in regards to the 10 day respond letter. I would like to now withdraw from this complaint. But also would like to keep the complaint on record. The decision to withdraw was that if a company like this don't want to rectify a complaint like this and refuse any responsibility this says to leave a company like this alone and I have to hope I never cross a company like this that use deception to do business. Thank you Revdex.com for your time. If they can say that to you to hold no responsibility what I can do!Thank you.[redacted]
On 04/23/2012, Mr. [redacted] purchased the Mason Brown 2-piece sofa and chair with matching ottoman. This merchandise we delivered to Mr. [redacted]s residence on 4/27/2012.On 1/15/2015, Mr. [redacted] contacted our Customer Care Team in regards to the merchandise cracking and peeling. I have...
attached the pictures to this complaint for further review. Unfortunately, the cracking and peeling is not covered under any of our extended warranties and is not considered a manufacturer defect. Additionally, the damages appear to have accumulated over a period of time.I apologize for any frustration Mr. [redacted] may have experienced however we will only be able to extend a 15% discount or gift card in the amount of $200 for a future purchase.
I apologize for the delay in our resolution regarding Mr. [redacted]’s complaint. I kindly ask that Mr. [redacted] reject this response and allow additional time for his desired resolution. Please be assured that we are working diligently with the store location’s General Manager and I...
appreciate Mr. [redacted]’s patience in this matter.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
On 2/15/16 Mr. [redacted] purchased the Cordoba Chocolate 3 piece living room set and the Cordoba Swirl cocktail ottoman. Mr. [redacted] received his merchandise on 2/20/16.Upon receiving Mr. [redacted]’s complaint through the Revdex.com, the General Manager has been contacted. The General...
Manager has agreed to even exchange the chaise portion of the sectional. The delivery of the chaise is scheduled for 7/27/16. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/1/15, Mr. [redacted] purchased the Serena 8 piece queen midwall bedroom set. Mr. [redacted] received the furniture on 7/3/15.Upon reviewing Mr. Barna’s complaint to the Revdex.com, we contacted the General Manager to discuss a possible course of action. The General Manager has contacted Mr....
[redacted] and an agreement was made to send a service technician to his home at his convenience to possibly repair the pieces to the bedroom set that are damaged. Once the service technician evaluates the furniture, a course of action to repair or replace the furniture will be discussed.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
At this time Value city Furniture has offered everything we can to accommodate Ms. [redacted]. During her purchase the promotion was free delivery or 36 months no interest. The store manager has provided Ms. [redacted] with free delivery and updated her promotion to 48 months no interest. Also we have serviced Ms. [redacted] bed and have an even exchanged scheduled for Ms. [redacted] to remove the floor model and deliver a new living room set this week to Ms. [redacted] residence. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.