On 2/5/2018, Ms. [redacted] purchased the Ricardo Brown 2-piece sectional. The furniture was picked up from our Camp Creek location on 2/10/2018.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. Because Ms. [redacted] picked up her merchandise, she...
will be required to return it to the store for service and repair (please see back of receipt for this information). Ms. [redacted] will need to contact her local store and let them know when she will be bringing the furniture in for service. Any issues that are deemed to be a manufacturer’s defect will be eligible for repair. If Ms. [redacted] would like for one of our technicians to visit her residence to assess the damage, then she will be responsible for paying a one-time fee of $69.99.If Ms. [redacted] has any questions or concerns, she can contact the General Manager at the store location at ###-###-####. She can also contact Customer Care at 1/###-###-#### and one of our agents can assist her.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I apologize for the quality issues Mr. [redacted] has experienced regarding his Park City livingroom set. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] has chosen replacement merchandise for...
delivery on 05/18/2015.Again, I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] made her purchase with Value City Furniture on 11/24/2017. The furniture was delivered to Ms. [redacted]’s residence on 1/4/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The order has been discounted 20%, in addition to free...
delivery, due to initial confusion with Ms. [redacted]’s financing. At this time, Ms. [redacted]’s [redacted] account is updated.If Ms. [redacted] has any questions or concerns, she can contact our store location in Ballwin, MO at ###-###-####.Sincerely,Ashley HunterPhone: ###-###-####Fax: ###-###-####[email protected]
Vale City Furniture was waiting on Mr. [redacted] to accept offer. At that time, I have refunded the warranty back to Mr. [redacted] and he should receive refund within the next 3-5 business days.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]
We have given the business over 5 months To resolve this complaint. They have yet to even make efforts to have this resolved. My wife and I have had called and reach out to the store multiple times I do not feel confident that they will resolve this issue .
On 3/27/2014, Ms. [redacted] signed her contract with AcceptanceNow for a Grayson Saddle leather sofa. This merchandise was delivered to Ms. [redacted]’ residence on 6/21/2014.I apologize for any frustration Ms. [redacted] may have experienced in regards to her merchandise cracking and peeling. At this...
time, we have scheduled a service technician to visit Ms. [redacted]’ residence to inspect the merchandise. Once the technicians report has been reviewed, we will be contacting Ms. [redacted] with an appropriate resolution.If Ms. [redacted] has any further questions or concerns she may contact me direct.
the store in Niles, Il sets up delivery dates and then they change it constantly. [redacted] was expecting the sofa bed to be delivered on last Thursday, then Monday, now it is Thursday. This is extremely inconvenient. I am beginning to think that Value City is playing games with us. I can assure you this is not a game to us. We are hard working people who have not made an election to make a donation to Value City Furniture. We have already paid the additional expense for the replacement futon sofa bed.My son is a full time student and he works full time. The latest response from Austin at the Niles location is that the delivery is set up for Thursday, February 25, 2016. My son has asked for an email confirmation since all we have had up to this time is phone calls that we did not record. If Value City is unable to meet this delivery date, I DEMAND my money be refunded and they can pick up the defective merchandise whenever it is convenient for them. Thursday, February 25, 2016 is the LAST chance. This has gone on entirely too long. I should have not had to contact the Revdex.com. Value City should have made every effort to make this right before it ever got to this point.
[redacted],Based on your conversation with Jim F[redacted] you will receive a $954.00 credit for your claim. Please accept this offer since we can not close this complaint on your behalf.
After receiving Mr. [redacted]’s rejected response regarding the Prescott Auburn 4-piece sectional. A service technician did go out to Mr. [redacted]’s residence. Once we received information back regarding the merchandise issues, the General Manager has advised that he would offer full credit in the amount of $2194.16 for Mr. [redacted] to select new merchandise. Once Mr. [redacted] selects new merchandise we will deliver the new and pickup the Prescott Auburn 4-piece sectional. Mr. [redacted] will need to go into the store to choose new merchandise. If Mr. [redacted] select merchandise over the amount of $2194.16 he will be responsible for the difference. If Mr. [redacted] still feel this offer does not resolve the problems he is having with the Prescott Auburn 4-piece sectional he can contact the General Manager at ###-###-#### and advise that he is following up on his Revdex.com complaint.
On 10/13/2015, Ms. [redacted] purchased the Seaside White bed with trundle and the Calhoun office chair and desk. I apologize for the continued issues regarding the delivery of the bed and for any frustrations they may have caused. According to Ms. [redacted]’s invoice, she has returned and...
cancelled the bed for a full refund. I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Thank you for sharing your feedback which we deeply appreciate. We value you opinion and see it as an opportunity to learn and improve.
Since Mrs. [redacted] is speaking with someone else regarding her mattress and has cancelled her order there isn’t further assistance we can provide to her regarding her complaint. I am asking that Mrs. [redacted] closes her complaint with the Revdex.com.I apologize for any inconvenience...
Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I will reach out to the company to schedule delivery of new footboard. I sure hope I will not have any mores issues.
I made it very clear the the 3 options given were not acceptable as I stated in the last response a week ago. I don't find it acceptable for a company to reimburse you for their errors then continue to make more errors then think they can take back your credit to try and to compensate for all of their mistakes.
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 05/11/2015, Mrs. ** purchased the 3-piece Rialto Onyx sectional. I apologize that the merchandise was not available for delivery as anticipated and for any frustrations or inconvenience it may have caused....
Store Personnel has requested a refund check for Mrs. **’s purchase. Mrs. ** paid in cash and therefore, the refund check has to be processed by our Corporate Office. Mrs. ** will be able to pick up her refund check at the store on 05/21/2015. As stated on Mrs. **’s receipt; “If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store.”The Store Manager has agreed to let Mrs. ** pick the refund check up at the store so that she doesn’t have any additional wait time waiting on the check in the mail.Again, I apologize for any inconvenience Mrs. ** may have experienced. If Mrs. ** has any further questions or concerns she may contact me direct.
On 3/3/13, Mr. [redacted] purchased the Manhattan 5 piece queen bedroom set, the Ciera Brown 3 piece sectional, and the Tillman queen mattress and boxspring set. Mr. [redacted] received delivery of the furniture on 3/7/13.Due to the nature of the issue that Mr. [redacted] is having with the furniture, along...
with the length of time that the furniture has been in the residence, the General Manager is offering Mr. [redacted] a $400 in-store credit that can be used towards any merchandise that we carry. Mr. [redacted] can contact the store location at 630-236-6600 to discuss the process from this point.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct as well.
On 07/14/2016 Ms. [redacted] purchased the Lido Brown 2 piece power living room set and the Slate Lift Top Cocktail table. The merchandise was delivered to Ms. [redacted]’s residence on 07/18/2016.After reading Ms. [redacted]’s Revdex.com complaint I have reached out to the Store Manager...
who would like to offer Ms. [redacted] a full in store credit to purchase new merchandise or a full even exchange on Ms. [redacted]’s merchandise. Ms. [redacted] can respond back to the Revdex.com with her decision. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
I am rejecting this response because:Their response required further information from me before being able to resolve the issue. I have included the necessary information in this response: I believe the invoice number is [redacted] (it's on the top of my receipt). Also, the telephone on file is ###-###-####. The name on the invoice (receipt) is [redacted].
Regards,
[redacted]
On 02/21/2014, Mr. [redacted] purchased the St. Malo Brown 6-piece sectional. The merchandise was delivered on 02/28/2016. On 03/03/2015 Mr. [redacted] notified Store Personnel regarding one of the St. Malo Brown recliners stop working. Mr. [redacted] was set up for service technician to come out and was completed...
on 03/19/15. On 12/30/2015 Mr. [redacted] notified Store Personnel regarding fading of some of the St. Malo Brown 6-piece sectional. Mr. [redacted] was setup for service technician to go out and view the problems of the fading St. Malo Brown 6-piece sectional. Service was completed on 01/12/2016, reported back that the merchandise was fading color. The General Manager spoke to Mr. [redacted] on 03/05/2016 and agreed to an exchange of the St. Malo armless leather recliner on 03/10/16. In the interest of Customer Service the General Manager also offered Mr. [redacted] full credit to select new merchandise to resolve the problems Mr. [redacted] is having with the St. Malo Brown 6-piece sectional. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 4/25/16, Mrs. [redacted] purchased the Adrian Graphite 2 piece living room set, the Grandin cocktail table, the Tango dining table, four of the Lucerne Gator side chairs, the Tracy accent chairs with two accent pillows, and the Saber TV stand. Mrs. [redacted] accepted partial deliveries on...
4/22/16 and 5/5/16. Upon reviewing Mrs. [redacted]’s inquiry with the Revdex.com, we have contacted the General Manager. In the interest of customer service, the General Manager has offered Mrs. [redacted] 10% off and free delivery of her next order. The four side chairs and the cocktail table are scheduled to be delivered on 5/26/16 and 6/11/16.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: 4421#Fax: ###-###-####[redacted]
On 12/08/2013, Mr. [redacted] purchased the 3 piece Avenger Godovia living room set. The merchandise was delivered to Mr. [redacted]’s residence on 12/14/2013.After receiving Mr. [redacted]’s complaint I have spoken with the store manager who has advised me that Mr. [redacted] has unusual cuts on his sofa that does not...
appear to be accidental and that was the reason Uniters declined his claim. American Signature is able to offer Mr. [redacted] an in-store credit of $1,075, and is valid until 07/31/2017. We will not require Mr. [redacted] to return his current furniture.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 2/5/2018, Ms. [redacted] purchased the Ricardo Brown 2-piece sectional. The furniture was picked up from our Camp Creek location on 2/10/2018.We understand Ms. [redacted]’ concerns and apologize for the experience that she has had with our company. Because Ms. [redacted] picked up her merchandise, she...
will be required to return it to the store for service and repair (please see back of receipt for this information). Ms. [redacted] will need to contact her local store and let them know when she will be bringing the furniture in for service. Any issues that are deemed to be a manufacturer’s defect will be eligible for repair. If Ms. [redacted] would like for one of our technicians to visit her residence to assess the damage, then she will be responsible for paying a one-time fee of $69.99.If Ms. [redacted] has any questions or concerns, she can contact the General Manager at the store location at ###-###-####. She can also contact Customer Care at 1/###-###-#### and one of our agents can assist her.Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I apologize for the quality issues Mr. [redacted] has experienced regarding his Park City livingroom set. In the interest of customer service, the General Manager has agreed to allow Mr. [redacted] to return the merchandise for an in-store credit. Mr. [redacted] has chosen replacement merchandise for...
delivery on 05/18/2015.Again, I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted] made her purchase with Value City Furniture on 11/24/2017. The furniture was delivered to Ms. [redacted]’s residence on 1/4/2018.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. The order has been discounted 20%, in addition to free...
delivery, due to initial confusion with Ms. [redacted]’s financing. At this time, Ms. [redacted]’s [redacted] account is updated.If Ms. [redacted] has any questions or concerns, she can contact our store location in Ballwin, MO at ###-###-####.Sincerely,Ashley HunterPhone: ###-###-####Fax: ###-###-####[email protected]
Vale City Furniture was waiting on Mr. [redacted] to accept offer. At that time, I have refunded the warranty back to Mr. [redacted] and he should receive refund within the next 3-5 business days.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Karema H[redacted]
We have given the business over 5 months To resolve this complaint. They have yet to even make efforts to have this resolved. My wife and I have had called and reach out to the store multiple times I do not feel confident that they will resolve this issue .
On 3/27/2014, Ms. [redacted] signed her contract with AcceptanceNow for a Grayson Saddle leather sofa. This merchandise was delivered to Ms. [redacted]’ residence on 6/21/2014.I apologize for any frustration Ms. [redacted] may have experienced in regards to her merchandise cracking and peeling. At this...
time, we have scheduled a service technician to visit Ms. [redacted]’ residence to inspect the merchandise. Once the technicians report has been reviewed, we will be contacting Ms. [redacted] with an appropriate resolution.If Ms. [redacted] has any further questions or concerns she may contact me direct.
the store in Niles, Il sets up delivery dates and then they change it constantly. [redacted] was expecting the sofa bed to be delivered on last Thursday, then Monday, now it is Thursday. This is extremely inconvenient. I am beginning to think that Value City is playing games with us. I can assure you this is not a game to us. We are hard working people who have not made an election to make a donation to Value City Furniture. We have already paid the additional expense for the replacement futon sofa bed.My son is a full time student and he works full time. The latest response from Austin at the Niles location is that the delivery is set up for Thursday, February 25, 2016. My son has asked for an email confirmation since all we have had up to this time is phone calls that we did not record. If Value City is unable to meet this delivery date, I DEMAND my money be refunded and they can pick up the defective merchandise whenever it is convenient for them. Thursday, February 25, 2016 is the LAST chance. This has gone on entirely too long. I should have not had to contact the Revdex.com. Value City should have made every effort to make this right before it ever got to this point.
[redacted],Based on your conversation with Jim F[redacted] you will receive a $954.00 credit for your claim. Please accept this offer since we can not close this complaint on your behalf.
After receiving Mr. [redacted]’s rejected response regarding the Prescott Auburn 4-piece sectional. A service technician did go out to Mr. [redacted]’s residence. Once we received information back regarding the merchandise issues, the General Manager has advised that he would offer full credit in the amount of $2194.16 for Mr. [redacted] to select new merchandise. Once Mr. [redacted] selects new merchandise we will deliver the new and pickup the Prescott Auburn 4-piece sectional. Mr. [redacted] will need to go into the store to choose new merchandise. If Mr. [redacted] select merchandise over the amount of $2194.16 he will be responsible for the difference. If Mr. [redacted] still feel this offer does not resolve the problems he is having with the Prescott Auburn 4-piece sectional he can contact the General Manager at ###-###-#### and advise that he is following up on his Revdex.com complaint.
On 10/13/2015, Ms. [redacted] purchased the Seaside White bed with trundle and the Calhoun office chair and desk. I apologize for the continued issues regarding the delivery of the bed and for any frustrations they may have caused. According to Ms. [redacted]’s invoice, she has returned and...
cancelled the bed for a full refund. I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. Unfortunately, we did not meet your—or our own—expectations. We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Thank you for sharing your feedback which we deeply appreciate. We value you opinion and see it as an opportunity to learn and improve.
Since Mrs. [redacted] is speaking with someone else regarding her mattress and has cancelled her order there isn’t further assistance we can provide to her regarding her complaint. I am asking that Mrs. [redacted] closes her complaint with the Revdex.com.I apologize for any inconvenience...
Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I will reach out to the company to schedule delivery of new footboard. I sure hope I will not have any mores issues.
I made it very clear the the 3 options given were not acceptable as I stated in the last response a week ago. I don't find it acceptable for a company to reimburse you for their errors then continue to make more errors then think they can take back your credit to try and to compensate for all of their mistakes.
The invoice in which Mr. [redacted] is referencing is under the name [redacted]. On 05/11/2015, Mrs. ** purchased the 3-piece Rialto Onyx sectional. I apologize that the merchandise was not available for delivery as anticipated and for any frustrations or inconvenience it may have caused....
Store Personnel has requested a refund check for Mrs. **’s purchase. Mrs. ** paid in cash and therefore, the refund check has to be processed by our Corporate Office. Mrs. ** will be able to pick up her refund check at the store on 05/21/2015. As stated on Mrs. **’s receipt; “If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store.”The Store Manager has agreed to let Mrs. ** pick the refund check up at the store so that she doesn’t have any additional wait time waiting on the check in the mail.Again, I apologize for any inconvenience Mrs. ** may have experienced. If Mrs. ** has any further questions or concerns she may contact me direct.
On 3/3/13, Mr. [redacted] purchased the Manhattan 5 piece queen bedroom set, the Ciera Brown 3 piece sectional, and the Tillman queen mattress and boxspring set. Mr. [redacted] received delivery of the furniture on 3/7/13.Due to the nature of the issue that Mr. [redacted] is having with the furniture, along...
with the length of time that the furniture has been in the residence, the General Manager is offering Mr. [redacted] a $400 in-store credit that can be used towards any merchandise that we carry. Mr. [redacted] can contact the store location at 630-236-6600 to discuss the process from this point.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct as well.
On 07/14/2016 Ms. [redacted] purchased the Lido Brown 2 piece power living room set and the Slate Lift Top Cocktail table. The merchandise was delivered to Ms. [redacted]’s residence on 07/18/2016.After reading Ms. [redacted]’s Revdex.com complaint I have reached out to the Store Manager...
who would like to offer Ms. [redacted] a full in store credit to purchase new merchandise or a full even exchange on Ms. [redacted]’s merchandise. Ms. [redacted] can respond back to the Revdex.com with her decision. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
I am rejecting this response because:Their response required further information from me before being able to resolve the issue. I have included the necessary information in this response: I believe the invoice number is [redacted] (it's on the top of my receipt). Also, the telephone on file is ###-###-####. The name on the invoice (receipt) is [redacted].
Regards,
[redacted]
On 02/21/2014, Mr. [redacted] purchased the St. Malo Brown 6-piece sectional. The merchandise was delivered on 02/28/2016. On 03/03/2015 Mr. [redacted] notified Store Personnel regarding one of the St. Malo Brown recliners stop working. Mr. [redacted] was set up for service technician to come out and was completed...
on 03/19/15. On 12/30/2015 Mr. [redacted] notified Store Personnel regarding fading of some of the St. Malo Brown 6-piece sectional. Mr. [redacted] was setup for service technician to go out and view the problems of the fading St. Malo Brown 6-piece sectional. Service was completed on 01/12/2016, reported back that the merchandise was fading color. The General Manager spoke to Mr. [redacted] on 03/05/2016 and agreed to an exchange of the St. Malo armless leather recliner on 03/10/16. In the interest of Customer Service the General Manager also offered Mr. [redacted] full credit to select new merchandise to resolve the problems Mr. [redacted] is having with the St. Malo Brown 6-piece sectional. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 4/25/16, Mrs. [redacted] purchased the Adrian Graphite 2 piece living room set, the Grandin cocktail table, the Tango dining table, four of the Lucerne Gator side chairs, the Tracy accent chairs with two accent pillows, and the Saber TV stand. Mrs. [redacted] accepted partial deliveries on...
4/22/16 and 5/5/16. Upon reviewing Mrs. [redacted]’s inquiry with the Revdex.com, we have contacted the General Manager. In the interest of customer service, the General Manager has offered Mrs. [redacted] 10% off and free delivery of her next order. The four side chairs and the cocktail table are scheduled to be delivered on 5/26/16 and 6/11/16.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct. Sincerely,Ashley H[redacted]Phone: ###-###-#### Ext: 4421#Fax: ###-###-####[redacted]
On 12/08/2013, Mr. [redacted] purchased the 3 piece Avenger Godovia living room set. The merchandise was delivered to Mr. [redacted]’s residence on 12/14/2013.After receiving Mr. [redacted]’s complaint I have spoken with the store manager who has advised me that Mr. [redacted] has unusual cuts on his sofa that does not...
appear to be accidental and that was the reason Uniters declined his claim. American Signature is able to offer Mr. [redacted] an in-store credit of $1,075, and is valid until 07/31/2017. We will not require Mr. [redacted] to return his current furniture.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.