On 01/13/2017, Mrs. [redacted] purchased the Mustang Brown 2 piece living room set. The merchandise was delivered to Mrs. [redacted]’s residence on 01/18/2017.In regards to Mrs. [redacted]’s complaint I would like to advise her that the company policy is to examine furniture when a customer is looking to return...
their merchandise after they have had the merchandise in the home past the 7 day return time frame. Value City furniture will allow Mrs. [redacted] to reselect new merchandise once the service technician confirms there are no damages done to the merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 03/03/2013, Mr. [redacted] purchased the 3-piece October Brown livingroom set. This merchandise was delivered to Mr. [redacted]’ residence on 03/03/2013 with the remaining sofa delivered on 05/02/2013.I apologize for the continued issues Mr. [redacted] has experienced regarding this set and for...
any frustrations they may have caused. Unfortunately, due to the time that Mr. [redacted] has had the furniture in his possession we will be unable to offer a full refund as requested.However, the General Manager has authorized a full return of the merchandise for a refund of $1270.95 in the form of a refund check. In the event Mr. [redacted] would like to keep his merchandise, the Manager is willing to offer $635.47 in the form of a refund check. If Mr. [redacted] chooses to keep his merchandise, it would no longer carry any warranty. Mr. [redacted] may contact the General Manager at (502) 367-2281 and advise he is following up on his claim with the Revdex.com to accept one of these offers. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/19/2017 Ms. [redacted] purchased a 68" Mystic Floor lamp. The item was picked up on 5/24/17. I spoke to Ms. [redacted] on 5/31/17 and confirmed that Ms. [redacted] would like a service. The service has been set for 6/6/17, as the store does not have service technicians available on Ms. [redacted]’...
requested day. If Ms. [redacted] would like to reschedule the day, she may contact the store Manager at [redacted] I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: [redacted] Fax: [redacted]
[redacted]nsignature.com
Ms. [redacted] has spoken with our Insurance Adjustor and we have determined that Ms. [redacted] will work through her insurance company and we will be billed to pay for the damages. I apologize for the time it has taken to get this resolved. If Ms. [redacted] has any additional questions or concerns she may contact me direct.
I feel I should be financially compensated for the extended period of repair. There response states that th part they ordered came in, when in fact I had to again call and follow up with them, the technician offered to look through there inventory to see if some Extra parts from another service were available to repair my furniture. They called me back about an hour later and magically had the equipment needed to service my equipment. And as you see I still must wait until 3-2-18 before I am fully able to enjoy the product I purchased in October 2017. I further requested a specific service time and they are unable to accommodate my request because of a policy issue. I work and attend school full time on both and they no longer reliever on weekends. I made myself available for the initial delivery and it was wrong. I inconvenienced myself to be available for their follow up inspection. And now I’m expected to clear my entire schedule for an appointment that could happen between noon and eight pm?
On 12/02/2014, Mr. [redacted] purchased the Sonic Fudge rocker recliner. This merchandise was taken from the store by Mr. [redacted] on the same day. Mr. [redacted] also purchased the 5-year Pure Promise protection plan.I apologize for any frustration Mr. [redacted] may have experienced in regards...
to filing a claim with our warranty company. In the interest of customer service, we have scheduled an exchange of the rocker recliner on June 8, 2016. Mr. [redacted] can expect to receive a follow up call 24-48 hours prior to his scheduled exchange date with a timeframe for delivery.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 06/28/2014, Mr./ Ms. [redacted] purchased the Dakota Java 2 piece living room set. This merchandise was delivered to Mr./ Ms. [redacted]’s residence on 07/02/2014. Mr./ Ms. [redacted] also purchased the Pure Promise 5 year warranty. Upon receiving Mr./ Ms. [redacted]’s information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr./ Ms. [redacted] to return the merchandise for an in-store credit. Mr./ Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr./ Ms. [redacted] chooses merchandise that costs more than the original purchase, they will be responsible for paying the difference.I apologize for any inconvenience Mr./ Ms. [redacted] may have experienced. If Mr./ Ms. [redacted] has any further questions or concerns they may contact me direct.
Good Morning,American Signature claimed on their website that this item had free shipping. When I logged into my accounton Sunday to see if they have any delivery information which they did not. I noticed that there was $199delivery fee. They claimed that they have to charge that since its coming...
from their warehouse. I spoke to Luisand Tenesha they both said it was a mistake and she credit my account back for the delivery fee. Again no noteson the system. They are trying to claim that they didn’t commit false advertising and of course they didn’t havea tracking number until Monday and could not Re direct the order back. She promised me once the order wasreceived to call her and she will schedule fed ex or ups pick up from my house; since I live an hour away. Nowthey want to charge me $199 to have the warehouse pick it up, they are claiming no notes on the system, theyeven send the wrong color item to make things worst and their lack of customer service skills has caused me alot of loss time from work. I kept asking for a manager and they had an excuse to never transfer me.want them to pick up the items as promise via fedex as soon as possible and free of charge as promise.Tenesha called me on 10/01/17 at 1:33pm because Luis accidentally dropped the call. They all advised me thatall of their calls are recording. Also the fact that both of our phone numbers get busy and disconnected soundswhen we call is very strange. I am only able to bypass by pressing *67.Please let me know if you need anything else from me.Thanks, [redacted]
Thay is not what I was told when I puechased, the warranty in 2015, they stated everything is covered, this company has given me the run around and I am about to go further if this is not solved.I am seeking either repair of all the pieces or I would accept 80% store credit of all the pieces including bed, 2 night stands, 1 dresser and 1 sofa bed.I am not satified with their response and do not want to deal with them directly. they were unprofessional and very disrespecful last time I contacted them.I made a new purchase in 2017, the driver could not wait a few minutes as I was running late and I was charged another $90 dollars by the store for redelivery, I am requesting a refund for thisamount as the driver wa not on time. I specifically requested al call 1 hour before nd they called 15 minutes prior, which did not give me enough time. They are never on time and us the customers have to wait for them, this time I was running a bit late and asked the driver to wait, and he said he could not wait as he had family and a life. Due to this issue I was also charger another re delivery fee of $90 dollars which I am also requesting a refund,So to wrap it all up, i am requesting 80 % refund store credit of the 2015 entire purhase which I will attach a recipt of and the redund of the re- delivery fee of the new furniture purchased which has not been delivered yet. Please advise.
On 11/16/2013, Mrs. [redacted] chose the Branson Black sofa as a replacement offered under the 7-year leather protection warranty. This merchandise was delivered to Mrs. [redacted] residence on 11/16/2013.On 06/27/2015, Mrs. [redacted] filed a claim with [redacted] (the warranty administrator) claiming...
external rips on the sofa. Unfortunately, Mrs. [redacted] claim was denied as the warranty does not cover seam separation. In the interest of Customer Service, the General Manager has offered for Mrs. [redacted] to keep her merchandise and offer a refund of $353.61. The General Manager is prepared to issue this refund back to the original form of payment or in the form of a refund check. Mrs. [redacted] may contact the Store directly to advise the preferred method of refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
While we understand and sympathize with Mr. [redacted]’s concerns, the $250 credit is the most that we can offer to him. The in-store credit can be used for any furniture in the store location. We apologize for any inconveniences that may have transpired.
On 04/18/2015, Ms. [redacted] purchased the 7-piece Dimora White queen bedroom set, the Cerise Luxury queen mattress/boxspring with an adjustable base and 2 table lamps and 1 floor lamp. This merchandise was delivered to Ms. [redacted]’s residence on several different deliver dates and all merchandise...
was delivered by 05/07/2015 with the exception of the table lamps. I apologize that Ms. [redacted] is unsatisfied with her merchandise and for any frustration this may cause. The Store Manager has advised that we are more than happy to address any issues with the merchandise covered under the manufacturer warranty. On 7/30/2015, a Service Technician visited Ms. [redacted]’s residence to take photographs of the issues she had reported with the furniture. While some merchandise did display a minor scratch or dent, some issues were manufacturer imperfections. The General Manager had offered for Ms. [redacted] to receive an exchange but was advised that the Manufacturer imperfection could not be corrected.On our last attempt at an exchange to satisfy Ms. [redacted], she refused the merchandise because she had requested to return the entire order. Unfortunately, Ms. [redacted] does not qualify for a refund according to our policy and warranty.In the interest of Customer Service, the General Manager also offered Ms. [redacted] to choose replacement merchandise, which she did accept. According to Ms. [redacted] on the day of delivery, the merchandise was damaged and the delivery team did not remove it from the truck. Once the merchandise had returned to the Store, it was determined that one piece was damaged and the delivery should have been accepted with the exception of the damaged merchandise.On 8/21/2015, Ms. [redacted]’s Niece contacted our Corporate Office and was advised that we could redeliver the replacement merchandise or she could receive a refund for the additional amount that she had paid. She was also advised that we would off a discount on her original merchandise for her to keep the merchandise without any further warranty. At that time, we were advised that she would be contacting her Attorney.On our last contact with Ms. [redacted], she opted to cancel the replacement merchandise and received a refund. We have not received any further contact from Ms. [redacted].Finally, the General Manager has offered for Ms. [redacted] to keep the bedroom set for $350. If Ms. [redacted] would like to accept this final offer, she may contact the Store.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/22/2012, Ms. [redacted] purchased the 2-piece Oxford Chocolate livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 6/27/2012. Ms. [redacted] also purchased the 7-year Fabric Protection Warranty as well as the 3-year Extended Protection Plan. On 11/18/15, Ms....
[redacted] contacted Store Personnel advising that there were issues with the reclining sofa. On 11/25/2015, a Technician visited Ms. [redacted]’s residence to inspect the merchandise as a courtesy. It was found that the merchandise damages had accumulated and were not the cause of a manufacturer defect but rather excessive use. Ms. [redacted] was contacted on 11/30/2015 to review the denial of her claim and was understanding.Additionally, Ms. [redacted] has been outside of warranty since June 2015 and we will no longer be able to assist with any structural or manufacturer damages. However, please note that Ms. [redacted] is still within her Fabric Protection Warranty period. Ms. [redacted] may contact UnitersNA (the warranty administrator) for any accidental burns, rips, tears or stains. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 2/20/14, Mrs. [redacted] purchased the Rialto Brown 2 piece sleeper sectional. Mrs. [redacted] accepted delivery of the furniture on 2/20/14. Mrs. [redacted] was given an in-store credit to reselect to a different furniture set and the Messina Chocolate 2 piece sofa and chair set and the Messina chocolate...
ottoman were delivered to her to replace her original furniture. Upon reviewing the inquiry sent to the Revdex.com, the Store Manager was contacted. In the interest of customer service, the Store Manager refunded the remaining in-store credit to Mrs. [redacted]’s credit card. The amount of $215.03 has been processed to the Value City Furniture card through Synchrony Financial Institution. Mrs. [redacted]’s account will show the credit amount reflecting in the remaining balance within 2-5 business days.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 11/04/2013, Mr. [redacted] purchased the Paragon dining table with 2 side chairs, 2 arm chairs and a bench. This merchandise was delivered to Mr. [redacted]’s residence on 12/06/2013. As a courtesy, Store Personnel brought the merchandise in for a repair of the table top and to exchange...
the base. In the interest of customer service, the General Manager authorized a full exchange of the top and base as a onetime courtesy. I apologize for any frustration Mr. [redacted] may have experienced in regards to the table. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I apologize for the delay in our resolution regarding [redacted] complaint. I kindly ask that [redacted] reject this response and allow additional time for their desired resolution. Please be assured that we are working diligently and I appreciate [redacted] patience in this...
Ms. [redacted] made her purchase with Value City Furniture at the store location in Liverpool, NY on 10/23/17. The majority of Ms. [redacted]’s order was delivered to her residence on 11/11/17, and the remaining furniture was delivered on 12/19/17 by a delivery team from our Charlotte, NC location.We...
apologize that the furniture was temporarily out of stock and any inconveniences caused by the delay. We were able to finally fulfill Ms. [redacted]’s order.If Ms. [redacted] has any further questions or concerns, she can contact our store location in Charlotte, NC at ###-###-####. Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
On 05/31/2014, Ms. [redacted] purchased the Apollo home theater recliner. The merchandise was delivered to Ms. [redacted]s residence on 07/05/2014. In the interest of Customer Service, the General Manager has offered to exchange Ms. [redacted]s merchandise. Ms. [redacted] can anticipate the delivery of her...
exchange merchandise at her residence on 08/01/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/06/2015, Ms [redacted] purchased the Cordoba Chocolate 3-piece sectional, the Rendezvous Chocolate sofa, loveseat and ottoman, two Response Visco pillows and two Miata Berry chairs through the AcceptanceNOW program located within our Value City Furniture store. Ms [redacted] received delivery of the...
Cordoba Chocolate 3-piece sectional on 01/16/2015, the Rendezvous sofa, loveseat, Miata Berry chair and two Response Visco pillows was delivered on 07/23/2015. The Rendezvous Chocolate ottoman was delivered on 08/22/2015 and the delivered additional Miata Berry chair delivered on 12/11/2015. After receiving Ms. [redacted]s Revdex.com complaint I reached out the General Manager to resolve Ms. [redacted]’s complaint. The General Manager has advised that Ms. [redacted] was contracted through Acceptancenow therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. When contracted through Acceptancenow, Value City Furniture only provides the merchandise and delivery for the contract written by Acceptancenow. Ms. [redacted] will need to contact an AcceptanceNow representative. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
On 01/13/2017, Mrs. [redacted] purchased the Mustang Brown 2 piece living room set. The merchandise was delivered to Mrs. [redacted]’s residence on 01/18/2017.In regards to Mrs. [redacted]’s complaint I would like to advise her that the company policy is to examine furniture when a customer is looking to return...
their merchandise after they have had the merchandise in the home past the 7 day return time frame. Value City furniture will allow Mrs. [redacted] to reselect new merchandise once the service technician confirms there are no damages done to the merchandise. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 03/03/2013, Mr. [redacted] purchased the 3-piece October Brown livingroom set. This merchandise was delivered to Mr. [redacted]’ residence on 03/03/2013 with the remaining sofa delivered on 05/02/2013.I apologize for the continued issues Mr. [redacted] has experienced regarding this set and for...
any frustrations they may have caused. Unfortunately, due to the time that Mr. [redacted] has had the furniture in his possession we will be unable to offer a full refund as requested.However, the General Manager has authorized a full return of the merchandise for a refund of $1270.95 in the form of a refund check. In the event Mr. [redacted] would like to keep his merchandise, the Manager is willing to offer $635.47 in the form of a refund check. If Mr. [redacted] chooses to keep his merchandise, it would no longer carry any warranty. Mr. [redacted] may contact the General Manager at (502) 367-2281 and advise he is following up on his claim with the Revdex.com to accept one of these offers. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 5/19/2017 Ms. [redacted] purchased a 68" Mystic Floor lamp. The item was picked up on 5/24/17. I spoke to Ms. [redacted] on 5/31/17 and confirmed that Ms. [redacted] would like a service. The service has been set for 6/6/17, as the store does not have service technicians available on Ms. [redacted]’...
requested day. If Ms. [redacted] would like to reschedule the day, she may contact the store Manager at [redacted] I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: [redacted] Fax: [redacted]
[redacted]nsignature.com
Ms. [redacted] has spoken with our Insurance Adjustor and we have determined that Ms. [redacted] will work through her insurance company and we will be billed to pay for the damages. I apologize for the time it has taken to get this resolved. If Ms. [redacted] has any additional questions or concerns she may contact me direct.
I feel I should be financially compensated for the extended period of repair. There response states that th part they ordered came in, when in fact I had to again call and follow up with them, the technician offered to look through there inventory to see if some Extra parts from another service were available to repair my furniture. They called me back about an hour later and magically had the equipment needed to service my equipment. And as you see I still must wait until 3-2-18 before I am fully able to enjoy the product I purchased in October 2017. I further requested a specific service time and they are unable to accommodate my request because of a policy issue. I work and attend school full time on both and they no longer reliever on weekends. I made myself available for the initial delivery and it was wrong. I inconvenienced myself to be available for their follow up inspection. And now I’m expected to clear my entire schedule for an appointment that could happen between noon and eight pm?
On 12/02/2014, Mr. [redacted] purchased the Sonic Fudge rocker recliner. This merchandise was taken from the store by Mr. [redacted] on the same day. Mr. [redacted] also purchased the 5-year Pure Promise protection plan.I apologize for any frustration Mr. [redacted] may have experienced in regards...
to filing a claim with our warranty company. In the interest of customer service, we have scheduled an exchange of the rocker recliner on June 8, 2016. Mr. [redacted] can expect to receive a follow up call 24-48 hours prior to his scheduled exchange date with a timeframe for delivery.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 06/28/2014, Mr./ Ms. [redacted] purchased the Dakota Java 2 piece living room set. This merchandise was delivered to Mr./ Ms. [redacted]’s residence on 07/02/2014. Mr./ Ms. [redacted] also purchased the Pure Promise 5 year warranty. Upon receiving Mr./ Ms. [redacted]’s information through the Better...
Business Bureau, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr./ Ms. [redacted] to return the merchandise for an in-store credit. Mr./ Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr./ Ms. [redacted] chooses merchandise that costs more than the original purchase, they will be responsible for paying the difference.I apologize for any inconvenience Mr./ Ms. [redacted] may have experienced. If Mr./ Ms. [redacted] has any further questions or concerns they may contact me direct.
Good Morning,American Signature claimed on their website that this item had free shipping. When I logged into my accounton Sunday to see if they have any delivery information which they did not. I noticed that there was $199delivery fee. They claimed that they have to charge that since its coming...
from their warehouse. I spoke to Luisand Tenesha they both said it was a mistake and she credit my account back for the delivery fee. Again no noteson the system. They are trying to claim that they didn’t commit false advertising and of course they didn’t havea tracking number until Monday and could not Re direct the order back. She promised me once the order wasreceived to call her and she will schedule fed ex or ups pick up from my house; since I live an hour away. Nowthey want to charge me $199 to have the warehouse pick it up, they are claiming no notes on the system, theyeven send the wrong color item to make things worst and their lack of customer service skills has caused me alot of loss time from work. I kept asking for a manager and they had an excuse to never transfer me.want them to pick up the items as promise via fedex as soon as possible and free of charge as promise.Tenesha called me on 10/01/17 at 1:33pm because Luis accidentally dropped the call. They all advised me thatall of their calls are recording. Also the fact that both of our phone numbers get busy and disconnected soundswhen we call is very strange. I am only able to bypass by pressing *67.Please let me know if you need anything else from me.Thanks, [redacted]
Thay is not what I was told when I puechased, the warranty in 2015, they stated everything is covered, this company has given me the run around and I am about to go further if this is not solved.I am seeking either repair of all the pieces or I would accept 80% store credit of all the pieces including bed, 2 night stands, 1 dresser and 1 sofa bed.I am not satified with their response and do not want to deal with them directly. they were unprofessional and very disrespecful last time I contacted them.I made a new purchase in 2017, the driver could not wait a few minutes as I was running late and I was charged another $90 dollars by the store for redelivery, I am requesting a refund for thisamount as the driver wa not on time. I specifically requested al call 1 hour before nd they called 15 minutes prior, which did not give me enough time. They are never on time and us the customers have to wait for them, this time I was running a bit late and asked the driver to wait, and he said he could not wait as he had family and a life. Due to this issue I was also charger another re delivery fee of $90 dollars which I am also requesting a refund,So to wrap it all up, i am requesting 80 % refund store credit of the 2015 entire purhase which I will attach a recipt of and the redund of the re- delivery fee of the new furniture purchased which has not been delivered yet. Please advise.
On 11/16/2013, Mrs. [redacted] chose the Branson Black sofa as a replacement offered under the 7-year leather protection warranty. This merchandise was delivered to Mrs. [redacted] residence on 11/16/2013.On 06/27/2015, Mrs. [redacted] filed a claim with [redacted] (the warranty administrator) claiming...
external rips on the sofa. Unfortunately, Mrs. [redacted] claim was denied as the warranty does not cover seam separation. In the interest of Customer Service, the General Manager has offered for Mrs. [redacted] to keep her merchandise and offer a refund of $353.61. The General Manager is prepared to issue this refund back to the original form of payment or in the form of a refund check. Mrs. [redacted] may contact the Store directly to advise the preferred method of refund.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
While we understand and sympathize with Mr. [redacted]’s concerns, the $250 credit is the most that we can offer to him. The in-store credit can be used for any furniture in the store location. We apologize for any inconveniences that may have transpired.
On 04/18/2015, Ms. [redacted] purchased the 7-piece Dimora White queen bedroom set, the Cerise Luxury queen mattress/boxspring with an adjustable base and 2 table lamps and 1 floor lamp. This merchandise was delivered to Ms. [redacted]’s residence on several different deliver dates and all merchandise...
was delivered by 05/07/2015 with the exception of the table lamps. I apologize that Ms. [redacted] is unsatisfied with her merchandise and for any frustration this may cause. The Store Manager has advised that we are more than happy to address any issues with the merchandise covered under the manufacturer warranty. On 7/30/2015, a Service Technician visited Ms. [redacted]’s residence to take photographs of the issues she had reported with the furniture. While some merchandise did display a minor scratch or dent, some issues were manufacturer imperfections. The General Manager had offered for Ms. [redacted] to receive an exchange but was advised that the Manufacturer imperfection could not be corrected.On our last attempt at an exchange to satisfy Ms. [redacted], she refused the merchandise because she had requested to return the entire order. Unfortunately, Ms. [redacted] does not qualify for a refund according to our policy and warranty.In the interest of Customer Service, the General Manager also offered Ms. [redacted] to choose replacement merchandise, which she did accept. According to Ms. [redacted] on the day of delivery, the merchandise was damaged and the delivery team did not remove it from the truck. Once the merchandise had returned to the Store, it was determined that one piece was damaged and the delivery should have been accepted with the exception of the damaged merchandise.On 8/21/2015, Ms. [redacted]’s Niece contacted our Corporate Office and was advised that we could redeliver the replacement merchandise or she could receive a refund for the additional amount that she had paid. She was also advised that we would off a discount on her original merchandise for her to keep the merchandise without any further warranty. At that time, we were advised that she would be contacting her Attorney.On our last contact with Ms. [redacted], she opted to cancel the replacement merchandise and received a refund. We have not received any further contact from Ms. [redacted].Finally, the General Manager has offered for Ms. [redacted] to keep the bedroom set for $350. If Ms. [redacted] would like to accept this final offer, she may contact the Store.I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 06/22/2012, Ms. [redacted] purchased the 2-piece Oxford Chocolate livingroom set. This merchandise was delivered to Ms. [redacted]’s residence on 6/27/2012. Ms. [redacted] also purchased the 7-year Fabric Protection Warranty as well as the 3-year Extended Protection Plan. On 11/18/15, Ms....
[redacted] contacted Store Personnel advising that there were issues with the reclining sofa. On 11/25/2015, a Technician visited Ms. [redacted]’s residence to inspect the merchandise as a courtesy. It was found that the merchandise damages had accumulated and were not the cause of a manufacturer defect but rather excessive use. Ms. [redacted] was contacted on 11/30/2015 to review the denial of her claim and was understanding.Additionally, Ms. [redacted] has been outside of warranty since June 2015 and we will no longer be able to assist with any structural or manufacturer damages. However, please note that Ms. [redacted] is still within her Fabric Protection Warranty period. Ms. [redacted] may contact UnitersNA (the warranty administrator) for any accidental burns, rips, tears or stains. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 2/20/14, Mrs. [redacted] purchased the Rialto Brown 2 piece sleeper sectional. Mrs. [redacted] accepted delivery of the furniture on 2/20/14. Mrs. [redacted] was given an in-store credit to reselect to a different furniture set and the Messina Chocolate 2 piece sofa and chair set and the Messina chocolate...
ottoman were delivered to her to replace her original furniture. Upon reviewing the inquiry sent to the Revdex.com, the Store Manager was contacted. In the interest of customer service, the Store Manager refunded the remaining in-store credit to Mrs. [redacted]’s credit card. The amount of $215.03 has been processed to the Value City Furniture card through Synchrony Financial Institution. Mrs. [redacted]’s account will show the credit amount reflecting in the remaining balance within 2-5 business days.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 11/04/2013, Mr. [redacted] purchased the Paragon dining table with 2 side chairs, 2 arm chairs and a bench. This merchandise was delivered to Mr. [redacted]’s residence on 12/06/2013. As a courtesy, Store Personnel brought the merchandise in for a repair of the table top and to exchange...
the base. In the interest of customer service, the General Manager authorized a full exchange of the top and base as a onetime courtesy. I apologize for any frustration Mr. [redacted] may have experienced in regards to the table. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I apologize for the delay in our resolution regarding [redacted] complaint. I kindly ask that [redacted] reject this response and allow additional time for their desired resolution. Please be assured that we are working diligently and I appreciate [redacted] patience in this...
matterThank you,[redacted]Phone: ###-###-####Fax: ###-###-####[redacted]
Ms. [redacted] made her purchase with Value City Furniture at the store location in Liverpool, NY on 10/23/17. The majority of Ms. [redacted]’s order was delivered to her residence on 11/11/17, and the remaining furniture was delivered on 12/19/17 by a delivery team from our Charlotte, NC location.We...
apologize that the furniture was temporarily out of stock and any inconveniences caused by the delay. We were able to finally fulfill Ms. [redacted]’s order.If Ms. [redacted] has any further questions or concerns, she can contact our store location in Charlotte, NC at ###-###-####. Sincerely,Ashley H[redacted]Phone: ###-###-####Fax: ###-###-####ashley.h[redacted]@americansignature.com
I was unable to locate an invoice for Ms. [redacted] regarding her complaint. In order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,
On 05/31/2014, Ms. [redacted] purchased the Apollo home theater recliner. The merchandise was delivered to Ms. [redacted]s residence on 07/05/2014. In the interest of Customer Service, the General Manager has offered to exchange Ms. [redacted]s merchandise. Ms. [redacted] can anticipate the delivery of her...
exchange merchandise at her residence on 08/01/2015. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
On 02/06/2015, Ms [redacted] purchased the Cordoba Chocolate 3-piece sectional, the Rendezvous Chocolate sofa, loveseat and ottoman, two Response Visco pillows and two Miata Berry chairs through the AcceptanceNOW program located within our Value City Furniture store. Ms [redacted] received delivery of the...
Cordoba Chocolate 3-piece sectional on 01/16/2015, the Rendezvous sofa, loveseat, Miata Berry chair and two Response Visco pillows was delivered on 07/23/2015. The Rendezvous Chocolate ottoman was delivered on 08/22/2015 and the delivered additional Miata Berry chair delivered on 12/11/2015. After receiving Ms. [redacted]s Revdex.com complaint I reached out the General Manager to resolve Ms. [redacted]’s complaint. The General Manager has advised that Ms. [redacted] was contracted through Acceptancenow therefore, Value City Furniture will be unable to help Ms. [redacted] with her complaint. Value City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contract. When contracted through Acceptancenow, Value City Furniture only provides the merchandise and delivery for the contract written by Acceptancenow. Ms. [redacted] will need to contact an AcceptanceNow representative. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct. Sincerely,