U S Direct Express

Complaint: [redacted]
 
I am rejecting this response because:They are continually rude and will not refund my money in a timely manner. The money is for my SSI/disability, however, my husbands name is on the card and sometimes they will not speak to me regarding my own money which has made this very hard.They won't speak to me, hang up on me, yet a woman stole 1500$ from my account without the card leaving my house. They have horrible reviews, I'm not sure where they get that  "95%" rating, but I cannot wait to have this resolved and have my funds placed elsewhere. As of now, I contestantly check my balance (although I signed up for alerts) just to make sure nothing has been stolen. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.I have escalated [redacted]s' complaint to management at Direct Expressto review and requested that they reach out to her.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  It appears Mr. [redacted] lives in [redacted] - so he may also call Direct Express' International Telephone number at [redacted] (Collect).
 
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have been informed by Direct Express Management that SY KAY's concern has been resolved.  On 8/24/17  the credit which had been posted to a closed card was corrected and the credit of $25.50 was credited to the open card.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I have been informed by management at Direct Express that Ms. [redacted] claim was denied on 10/01/14 since Direct Express was unable to determine that an error occurred.
A letter was sent to Ms. [redacted]. Based upon the information Ms. [redacted] provided with her dispute, Direct Express was unable to process a chargeback on her behalf. Direct Express indicates they need some type of receipt or agreement contract that Ms. [redacted] has that shows she was charged an incorrect amount.  
Additionally, I left Ms. [redacted] a voice message to contact me.  I will be happy to speak with her and assist her in getting the information to Direct Express to continue her dispute.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.  I have been...

informed that the dispute is currently under review.   [redacted] will be notified by Direct Express of the results of the investigation.
I can appreciate [redacted] frustration and have asked that a [redacted] call her and discuss the timeframe for the dispute process.  Additionally, [redacted] can contact me directly at the telephone number listed below.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
Corporate Quality Process Department
[redacted]

Complaint: [redacted]
I am rejecting this response because:I called the customer service number listed five separate times over a period of 30 days. Of those five, I spoke with a woman twice who said that their "Systems" were down for upgrading and that there was nothing anyone could do to help me. These two calls were roughly a week and a half apart which makes it sound like a bunch of BS. The last three times I called, they dealt with the situation by simply ignoring the calls and never picking up.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the service she received while attempting to assist a Direct Express cardholder who is hard of hearing.I spoke with Ms. [redacted] and belief that the cardholder has been...

assisted.  Additionally, I assured Ms. [redacted] that I appreciate her feedback and will handle the situation appropriately.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  It appears Mr. [redacted] lives in [redacted] - so he may also call Direct Express' International Telephone number at [redacted] (Collect).  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about the money remaining on the Direct Express card of his deceased wife, [redacted].
I have been informed by Direct Express...

that the required documentation was received and the proceeds (balance on the card) of $5,861.75 has been mailed to Mr. [redacted] on May 22, 2014.
I believe his concerns have now been resolved.
Please express my sympathies to Mr. [redacted] for the loss of his wife and encourage him to contact me directly if he has any questions or further concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Complaint: [redacted]
I am rejecting this response...

because:I don't thank that there was an actual investigation and I feel cheated as a woman with disabled twins that receive there Benifits monthly through the company and nothing is being done about there stolen money. And because of a discrepancy with dates and purchased merchandise that I have no part in and provided accurate proof.I haven't been refunded .I know that the company is currently under investigation because of hundreds of other disabled individuals who have been  ripped off as well. The Treasury dept has been informed of this as  well.
Regards
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Mr. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue. Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to [redacted] to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:This company doesn't have a 95% customer satisfaction rating in fact it has a lot of bad reviews on google I am not the only person having problems with their dispute process they say one thing and do another it's been weeks even months they say they going to send you out forms you never receive and you still have to wait for them to respond you call and can never get through people have lost their homes because of their process they never do what they suppose to as far as handling your complaint I have sent in a form that I finally did receive and faced a hand written dispute form as well because they said they never received the form they sent me and now they haven't recieved the fax either . I sent out another email written form a police report and where I was at doing this transactions to their advocate department then they still deny my case saying not enough information on the hand written dispute form I don't know what more they could want from me I would like my money replaces that was stolen from me my lights are past due I don't want to end up homeless like other customers I read about going through the same thing
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating....

The cardholder may contact Direct Express directly by           calling [redacted] and they will be happy to work with them to resolve their issue.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,
I have been informed by Direct Express management that Ms. [redacted] Direct Express claim has been approved and her card was credited on February 26, 2016 for $837.09.  Her claim has been resolved.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Complaint: [redacted]I called direct express and they refused to help me telling me there was nothing they could do about the money being taken. And when I asked to speak to a supervisor I was told theyhave no supervisor's there and that I would have to contact comerica bank
I am rejecting this response because:
Regards,
[redacted]