U S Direct Express

I think that eeryone that has been ripped off by these spawns of satan should also file a complsont with the SSI department. The fact that they victomize people they know are disabled because they have been given misplaced trust to handle the SSI money given to us is repulsive. Maybe if the social security office is informed of just how many people they have stole from they will terminate their contract. They do not deserve to be given another chance to steal,mislead,decieve,manipulate,cause stress and then finally heartbreak and despair to not one more person ever. With the amount of peole this has been done to and the fact that we are disabled there has to be a law firm that may be willing to assist us. My name is julia w[redacted] and my email address is [redacted] if you feel that strength comes in numbers and are willing to form a petition to send to the docisl security adimistration office please email me.

Revdex.com, [redacted] is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact [redacted] directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I escalated her complaint to management at Direct Express to investigate.  Below is a...

summary of the dispute timeline and outcome:05/01 -  Dispute SR [redacted] opened for $723.50 for alleged fraudulent POS and ATM transactions occurring on 05/01 in Miami FL (CH lives in Ohio).  The card was closed & a replacement card was mailed expedited.  The replacement card was registered on 05/11.  Of note, there were a series of card closure and replacementrequests during the months of January – April 2015.  Once this dispute was filed, an alert has now been placed on the card account requesting 2 forms of ID PLUS caller must be authenticated to update address, order card, etc. 05/15 - Case was approved for $744.11 (difference based on additional disputed transactions and card replacement fees ) and card account was credited (see screen shotbelow).  Letter mailed to Ms. [redacted]. In summary, Ms. [redacted]'s claim was approved and her card was credited on 5/15/15 for $744.11.Sincerely,[redacted]Comerica Incorporated[redacted]

Complaint: [redacted]
 
I am rejecting this response because: this still has not been investigated. Direct express can not provide any doceumentation that I made those charges. They have not even attempted to contact the merchant. The lady that keeps calling me keeps saying it's not getting pass me and I made a decision.  I demand proof that this was investigated. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by Mr. [redacted].  His concern involves the handling of a dispute he filed on his Direct Express card.  I have escalated his concern to management at Direct Expres to review and respond.
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I have been informed that Mr. [redacted]'s Direct Express card has been reimbursed for the $13.50 expedited delivery charge.
Please encourage Mr. [redacted] to contact me directly if he has any questions or additional concerns. 
Sincerely,
[redacted]
Vice President
Comerica Incorporated
Corproate Quality Process Department
###-###-####

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned with a dispute she opened with Direct Express for an authorized debit to her card.  On January 20, 2014, Ms. [redacted] notified Direct Express that...

she was disputing a $54.00 transaction initiated by Verizon Wireless that occurred on January 20, 2014.
On February 4, 2014, Direct Express received the dispute paperwork and reviewed the claim.  The claim was denied since Ms. [redacted] has authorized Verizon Wireless to debit her card previously on July 20, 2013, July 23, 2013, August 19, 2013, September 19, 2013, November 19, 2013 and December 19, 2013.  Ms. [redacted] is disputing a recurring payment that she established with the merchant.
Ms. [redacted] was encouraged to contact Verizon Wireless directly to resolve the matter.  This is a dispute that needs to be resolved directly with the merchant.
Please encourage Ms. [redacted] to contact me directly if she has any questions or needs assistance.
Sincerely,
[redacted]

Revdex.com,In response to Ms.[redacted]'s request for removal of information on her credit bureau - that she states is a result of the delay in processing the social security return, I would like to get a better understanding of what she is referring to.Please request that Ms. [redacted] detail what is on her credit bureau and additionally, I would be happy to speak with her directly about her issues / concerns.  I can be reached at 313[redacted]Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:Direct express only sent me one email and when I called the number on the email I did't get a answer so I left my name and number and never got a call back from them.
The 2 $45 holds have not been put back on my card and have not been used by me.
I would still like to have the $90 put back on my card this is the second time I have  had this problem with direct express the last time I lost over $8544 off my card and am still paying back social security for this theft by direct express
Regards,
[redacted]

Revdex.com,
I have forwarded Ms.[redacted]s additional comments to Direct Express management for review.  Ms. [redacted] will be contacted by management once her claim is reviewed.
Please encourage Ms. [redacted] to contact me if she has any questions.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  [redacted]'s concern involves a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express and requested that they...

reach out to [redacted] to discuss his concerns.
Please have [redacted] contact me directly if he has any questions or further concerns and I will be happy to assist him in any way I can.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Mr. [redacted] will be...

notified once the investigation has been completed.Please encourage Mr. [redacted] to contact me if he has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because: so they can scam the public and get away with it not cool
Regards,
[redacted]

Revdex.com,I escalated [redacted]'s complaint to management at Direct Express to investigate and received the following update on the dispute:On 4/16/15: Dispute [redacted] was opened for two POS transactions from [redacted] totaling $379.98 ($163.99 & $215.99) that occurred on 4/7/15 and 4/14/15.  Ms. [redacted] states the merchandise was not received.   On 4/28/15: Dispute paperwork was received at Direct Express. On 4/30/15: Claim was closed denied, additional information is needed.  Ms. [redacted] did not provide a description of the goods/services and a delivery date of the expectedgoods/services. Ms. [redacted] was sent a letter.  On 5/19/15: Direct Express attempted to contact Ms. [redacted] and advise what additional information is needed for a charge back to be processed to the Merchant.Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely,
[redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:I submitted every detail November 18 I signed up and cancelled [redacted] and also notified Direct Express because I believed it was a scam! My case was closed by Direct Express without any investigation! [redacted] returned about half of my money from my own initiative but Direct Express should be shut down for deceptive business practices from elderly and disabled people! I want to be paid for my anxiety and my investigating and Direct Express closed the case for lack of evidence on 3/19/2015 because they did no investigation!! I have no money to put on my phone because losing $117 when you get $733 is horrible Do something right Direct Express and quit lying
Regards,
[redacted]

Revdex.com,I have been assured by Direct Express Management that Ms. [redacted] has been reimbursed for all the transactions and fees pertaining to the dispute.  I was informed that on September 29, 2017 her card was credited $157.77 - This credit was based only on the two represented amounts of 94.19 + 63.58 and did not take into account the 4.74 in international fees.  Therefore on 1/22/18 her card was credited $4.74 in international fees.It is my understanding that Direct Express management has spoken to Ms. [redacted] to review her transactions - statement by statement.  Unfortunately, it appears she does not agree with the review.  Please encourage Ms. [redacted] to call me at [redacted] and I will review her statement activity with her.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  Ms. [redacted]'s concern involves her Direct Express card. 
I escalated Ms. [redacted]'s complaint to Direct Express Management and have been...

informed that her issues have been resolved.  Below outlines how her complaint was resolved.
On 08/14/2013: Ms. [redacted] contacted the Direct Express call center.  Her last name was misspelled on her card. She was advised to fax two forms of ID.
On 08/15/2013: A fax was received; however, the social security card was not signed and therefore the ID was not acceptable.
On 10/10/2013: A signed social security card was received, the last name was corrected and the alert on the card was removed. Ms. [redacted] had access to her card.
On 03/05/2014: Ms. [redacted] called Direct Express to request a new card.  She was offered the two shipping options for the card, regular mail or expedited delivery with a fee of $13.50.  Ms. [redacted] disconnected the call, so no card was ordered.
On 03/25/2014: Ms. [redacted] called back and advised she hadn’t received the card; she was informed a card was not ordered. At this time, a new card was ordered and sent by regular mail. Ms. [redacted] called back and said she did not want the card. The card was cancelled.
On 03/27/2014: Direct Express management contacted Ms. [redacted] and expedited a card to her for free, as a one time courtesy. Ms. [redacted] should receive the card by 03/31/2014.
Please encourage Ms. [redacted] to contact me directly if she has any questions or further concerns.
Sincerely,
[redacted]

My son receive SSI and I have file two dispute complains that money were taken out of my account and they are giving me the run a round first they say in 45 days now they say in 90 days. The deposit was made and as soon it was made money was taken and now I has to wait for them to do the investigation mean while I have no money to pay my bills. The service is rude and I think they should be investigated for many complains.