U S Direct Express

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned with the responsiveness of Direct Express in working with her on settling her father's Direct Express Card since he died in February...

2014.I have escalated her concerns to management at Direct Express to contact Ms. [redacted] and review the process and timeline in access the Direct Express.  Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Direct Express did an outstanding job at correcting and addressing several issues. [redacted] who is a Direct Express Advocacy manager was nothing but courteous, empathetic, and  professional. This situation was approached with great diligence and for that reason I am going to continue to use this institution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9977409, and find that this resolution is satisfactory to me.
There are still the International purchase fees to be credited to my account.   I left a message with Ms. Reeves concerning this.  Thank you so much for resolving this issue for me.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted]-[redacted]-[redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]  Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:I should not have to wait for an investigation that should have been done already.The result of the 1st invesigation was They were not sure if any fraud occurred due to conflicting information.I want a refund of $1800 They should find out who took the money from my account and put them in jail
Regards,
[redacted]

Revdex.com,This complaint is a duplicate for [redacted]  The other complaint #[redacted]. The complaint was submitted on 1/7/2015 1:07:46 PM and was assigned an ID of [redacted].   I hope to respond to the other complaint within the...

week.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,The Direct Express management area has provided the following update for [redacted] On 05/31/17 & 06/02/17 - The Direct Express customer advocacy group called and spoke with Mr. [redacted] to address his concerns. Dispute timeframes were reviewed with  Mr. [redacted].   Mr. [redacted] was provided a direct telephone number to the manager he spoke with so he can feel free to call for updates as the status of his claims change. Note: Claims are still under investigation and a decision will be made by is June 22, 2017 -  which represents Regulation E timeframes. Sincerely,[redacted] Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express to review. ...

[redacted] will be notified about the outcome of the investigation by Direct Express. I attempted to contact [redacted] by telephone and was unable to leave a voice message for him to contact me.  I would be happy to speak with him if he has any additional questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have been informed by Direct Express management the following concerning Brenda S Cardona's dispute:On 4/6/16 - Dispute was opened for $106.92On 4/22/2016 -  Direct Express  received the dispute paperwork.   Decision will be made by 5/21/16 per Reg. E guidelines.On 4/27/2016 - Direct Express  spoke to [redacted] regarding her dispute opened and discussed with [redacted] the timeframe that was associated with the dispute process.  [redacted] stated she understood and had no concerns with the timeframe. [redacted] was provided with their direct contact information so that she could contact them directly if she had any additional concerns or questions. In summary, [redacted] dispute is under review and she has been provided with the Customer Advocacy Groups direct telephone number if she has any questions or concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I have been informed from Direct Express Management that the transaction never settled to her Card.  The Cardholder advocacy group (CAG) spoke with Ms. [redacted] to address her concerns. The CAG informed Ms. [redacted] the transaction in question never settled onto her account, but rather was pre-authorized. The merchant did not settle the transaction resulting in the funds being released to her account. The CAG emailed Ms. [redacted] a list of her November 2017 and December 2017 transaction as confirmation that the funds in question where never debited from her account. However, Ms. [redacted] continues to disagree with the CAG’s findings and the list of transactions provided. Ms. [redacted] has the CAG’s contact information should she need further assistance.In summary, Ms. [redacted]'s concern was resolved.Sincerely,[redacted]Vice PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because: I talked with a lady named [redacted].  She told me that [redacted].com had documents with my information that I was the one who made these charges to my child disability, even after there was a merchant that contacted Direct Express about a breech in their service.  They never told me who the merchant was who reported too them but they sent me a new card in the mail because of these fraudulent charges but still will not credit the funds back to the card that they took off, put back on and took off again.  They are in the wrong and refuse to help in any way.  They should not be able to have federal checks directly deposited to any of their cards and Social Security should remove them from their website and being a good and safe option for the elderly retired, sick or poor.  This is illegal.  I would like to add that [redacted].com is a Fraud, as well. They stole or bought credit card information and take what they like.  This is illegal, as well.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Their security system allowed my account to be hacked by someone in India.  I continued to stay with their system "in good faith" believing my funds would be safe. I could have been having my funds transferred to a bank.  The last representative I spoke with informed me I may not get my funds back.  Do they not have insurance to cover these matters?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I REJECT THIS ANSWER,BECAUSE,ITS THE SAME THING,THEY HAVE BEEN TELLING ME, IN OVER ONE MONTH, YET I GOT ABSOLUTELY NO WHERE WITH ANY OF THE REPRESENTATIVE, NOR SO-CALLED SUPERVISORS, AS STATED ON MY COMPLIANT TO YOU REGARDING. I EVEN REQUESTED A MANGER CALL BACK. I WAS TOLD,THAT ONE WOULD CALL ME ACK IN 24-48 HOURS, ONLY TO NEVER RECEIVE THAT REQUESTED CALL,YET,AGAIN, AS USUAL, THIS TO TIME TO BE TOLD, "OH, THERE IS NO TIME LIMIT ON WHEN THE MANAGER WILL CALLYOU BACK", WHY, IS IT,ONCE AGAIN,THAT THESE FOLKS GIVES SYOU SO MANY ROUND AROUND,WITH DIFFERENT STORIES ALL THE TIME. I FELL THAT THEY ARE A BUNCH OF LIARS, WHO TRULY DO NOT GIVE TO BOX OF CRACKER JACKS ABOUT THEIR CUSTOMERS. they NEVER EEVEN CALLED "fair haven health" TO REQUEST THAT THEY COMPLY WITH THE DISPUTE REQUEST,AND PUT BACK THE CREDIT OF $420.88 back on my account, for products ordered, but never received, nor signed for in any shape, form or way. All they keep telling is that it can take over 90 days., at the assigned agent on this claim, does not have a single note regarding status of my claim, according to a supervisor name "[redacted]", who also, lied to me about receiving a cancellation claim letter with in 5-7 business, in which I never got, except more misleading information, each time I call them. Yet, the send me forms to fill out, and requested back, two days, after I have just received the forms, and took away, in this case never even provided me with the 'Provision credit for $420.88" back in my account. No bank ever takes 30,60, or 90 days to resolve a credit card dispute for their customers. I have been treated like 2nd class citizen by direct express, and  one who do  not give a dame about their customers issues, or concerns. As far as I am concern, they are the worst bank in the world to deal with, full of incompetent staff ,and representative who have very little to no knowledge of how to run a business at all. 
As far ,as I am concerned , they are a bunch of liars, and never on the same page with each other, never accurately notes customers account, I have called them, over ,and over, and over again, with no satisfaction, but lies from each one of them. This is an outrageous way to run a business, tremendously unprofessionally staffed, from bottom to top. If they had contact the merchant, by now , I would of had received the proper credit back in my account,. to date, they still have not contacted the merchant, according to emails in which I have received from the merchant confirming that they have not. This is the reason why I requested to cancel the claim, in order for them to contact the merchant, confirming that I did so, for the merchant to put back the credit on my account, with this bank involvement, since they have done nothing to assist me. I further requesting a confirmation of the cancelation, in to date I never got, but was lied toby "[redacted]", THE SUPERVISOR, WHO TOLD ME, WEEKS AGO,THAT I WOULD OF RECEIVED THIS LETTER WITHIN 3-5 DAYS, IT HAS NOT EVER HAPPENED. she IS A LIAR, AND MISSLEADING SUPERVISOR,THAT SHOULD OF NEVER GOTTEN THE SUPERVISOR POSITION ANYWHERE.

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue. Please note that I have forwarded Latasha Lee's complaintto Management at Direct Express to review and reach out to Ms. Lee to assist in resolving her issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely,
[redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned with a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to investigate.  Ms....

[redacted] will be notified by Direct Express with the outcome of her dispute.Sincerely,[redacted] Comerica Incorporated313[redacted]