U S Direct Express

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
  
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder...

satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: I have been in contact with the company on many occasions to resolve this matter. The company is evasive AND avoiding towards the release of information concerning the phone number of the party that stole MY funds. The company also refused to release the information needed for a police report as to the destination of my funds. I was not permitted to speak with a supervisor until yesterday 9/18/ 14, a [redacted] (supposed supervisor) who was more unpleasant than the previous [redacted], [redacted], and [redacted] I spoke with on initial calls to retrieve MY funds that were taken from MY account. I am asking that my money is reimbursed in an imminent manner and that the police is provided all information needed to prosecute for civil damages and fraud. Endeavors towards security of funds should be implemented so that anyone is not allowed to call in and illegally request MY funds.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the Direct Express card for mother, [redacted].  I have escalated Ms. [redacted]'s complaint to management at Direct Express to review the...

matter and contact her about timeline for disbursing her mother's funds.
Please encourage Ms. [redacted] to contact me if she has any questions or additional concerns.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am this response because:
I didn't ever get my money that is owed to me.,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted]-[redacted]-[redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted]'s complaintto Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]
[redacted]Comerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:   (1)  A fraud was committed; (2) I sent in an appeal of the decision and a letter requesting documentation upon which the denial was made and have not received; (3) the investigating detective spoke with [redacted] of US Direct Express who stated transactions were made, the detective went to the location to investigate and found that [redacted] is an ATM machine and unfortunately there were no cameras; (4) the detective called the number on the ATM machine and spoke with a person who read off the transaction and there were no purchases on that card, only a balance inquiry and he faxed her the transaction sheet from the 18th through the 20th of January; (5) the detective called Direct Express but was unable to speak to anyone without my consent so we did a 3-way call for the detective to relay the results of her investigation.   The detective spoke with a [redacted] of the Fraud unit, the detective identified herself and gave her badge number.   [redacted] was very short and rude to the detective and hung up on her.   The detective was trying to get information in order to send a subpoena for records and for who did the investigation because the detective found conflict in the investigation of Direct Express.   We did another 3-way call and spoke with Evelyn of the Fraud unit who gave the detective the PO Box address for US Direct.   The detective has sent a subpoena and stated she will contact me once she hears from Direct; (6) the information for which Direct states the transaction was made against my account may be appear correct to them, but it is totally untrue.  As I stated before, I did not make those transactions and ABSOLUTELY ONE HAVE, HAD NOR HAS EVER HAD MY CARD OR MY PIN.  Whoever did this must have replicated my card information from the internet or some other establishment and if a pin was used, they replicated that too!  I don't know whether or not I will get my money returned to me, but the fact is I am a victim of fraud.   Even the amounts themselves and the timeframe in which they occurred should have been a red flag of something illegal.   I am being treated unfairly and what I am going through to get my funds returned in totally unreasonable.   It makes no sense that I would fraud my own card.   Fraud is very widespread in this day and age, and while I thought I might never be a victim I find myself being accused of victimizing myself.    
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Unfortunately, there is no attachment to her complaint as listed.  Could you please request more information from her and I will be happy to...

assist.Sincerely,
[redacted]
Vice President
Comerica Incorporated

Complaint: [redacted]
I am rejecting this response because::according to the attached document, dated 7/31/2017, Tracking Id# [redacted], Direct Express clearly states “If the completed “Questionaire of Fraud” or letter outlining your claim details is received within 10 business days from the date of your initial call, and the investigation is not complete, a provisional credit will be issued to your card on the 10th business day”.  I did not receive this document until the afternoon of August 7, 2017.  I completed and mailed out this document on August 8, 2017.  On the tenth business day, which would have been August 14, 2017, there was “no provisional credit”, issued, nor had direct express received my completed document that I mailed out on 8/8/17.  However, when I called the fraud dept, on 8/14/17, direct express had already denied a refund (provisional credit), on my debit card. Direct Express DOES NOT PROTECT THEIR CUSTOMERS FUNDS AND THEY REFUSE TO CREDIT BACK MONEY HAT WAS STOLEN FROM THEIR CUSTOMERS.  Direct Express, Coamerica Bank, refusal to credit back the amount owed to me, has now caused me to be EVICTED OUT OF HOME.  I will also lose all of my personal belongings because I don’t have money to put it into storage.  So “Thank You”, Direct Express for protecting the funds of your DISABLED customers and for failing to HONOR YOUR OWN WORDS AND STATEMENTS, saying they will provide a refund for the unauthorized transactions.
Regards,
[redacted]

They sent my disabled daughter, who is only 7 years old, a debit card, and because she a minor, they won't release her benefits to the care they a signed her.. it will take 60-90 days for her to get money on the card!

Complaint: [redacted]
I am rejecting this response because: I am going to sue for the harassment and belittling and mocking by this company's representatives. No one, disabled or otherwise, should have to put up with service like I received. This company should have no part in the operation with government funds. It sickens me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded  Raymond Villa's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Ms. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have escalated Ms. [redacted] most recent complaint to management at Direct Express to reach out her.  I have requested an update on the status of her concerns.  Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her direct express card.  I have escalated her complaint to management at Direct Express to review and contact Ms....

[redacted] with the outcome.Please encourage Ms. [redacted] to contact me if she has any questions.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  His concern involves a dispute he filed on his Direct Express card.
I have been informed by Direct Express management that on 04/30/14 [redacted] claim was...

denied due to prior authorization given by the cardholder.  A letter notifying [redacted] of the denial was sent.
Direct Express has stated that [redacted]' claim was denied since  [redacted] named his brother [redacted] as the suspect in his dispute paperwork; however his brother had access to his personal information and had prior authorization by [redacted] to use his card to pay his bills.
Additionally, [redacted] has history with the merchants he is disputing.  [redacted] did not file a police report.  There were no invalid PIN attempts or PIN changes processed during the alleged unauthorized time period indicating that the PIN was known.
Direct Express has confirmed that in reviewing his claim again, the decision remains unchanged.  The claim is denied.
Please encourage [redacted] to contact me directly if he has any questions.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]