U S Direct Express

Complaint: [redacted]
I am rejecting this response because:I did finally receive a call from [redacted]. He was to call me back next day never did finally got through to him this morning almost a week later. Explained that I don't have shipping info ect if I never made the charges and they Re opened claim pending info but the thing is they still have not received paper work that direct express claims to mail to me...they are giving me the run around and I don't like it al all...they have all my info but still give me run around ...
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not receive the full refund $390.39  I sent copies of the receipts to [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] It is [redacted].I have never knew a legitimate business that didn't have a fax number or a number to reach the [redacted] that keep saying for me to contact her but yet when I call the toll free number all I get is I will have to write her a letter.Every letter or from I have sent them they keep saying they have not got it.HOW many more letter or froms do I have to seen befor someone helps me get my money back that was took from me!!!!!!!I will find the right person in the government system to report all this to!

Revdex.com,
I have requested that Direct Express management reach out to Ms. Alice C Nicodemus to discuss her dispute with her.
 
Sincerely,
[redacted]
Vice President
Comerica Incorporated

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please note that I have forwarded Ms. Elliott's complaint to Management at Direct
Express to review and reach out to the cardholder to assist in resolving their
issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I understand that Ms. [redacted] does not agree with the denial of her claim, but after a thorough investigation by the Direct Express Fraud investigator, the decision remains unchanged.Additionally, Ms. [redacted] stated she does not keep her PIN with the card, therefore, the fact that there were no invalid PIN attempts or PIN changes means the PIN was known to the person using the card. Please note that the Ms. [redacted] had two transactions on 01/02/15 made at the same locations she is disputing.         01/02/2015  [redacted], [redacted], AR, [redacted] $ 24.20      01/02/2015  [redacted], [redacted], AR, [redacted] ATM CASH WITHDRAWAL $ 102.00 In conclusion, Ms. [redacted] claim remains denied.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] all I need is a Letter saying the card is closed !

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please note that I have forwarded Ms. [redacted] complaint to management at Direct Express to review and contact her to discuss.Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating....

The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them to resolve their issue.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]f. [redacted] is concerned about a dispute she filed on her Direct Express Card.  I have escalated her complaint to management at Direct Express to review. [redacted]...

[redacted] will be contacted by Direct Express once the investigation process has been completed.Please encourage [redacted] to contact me if she has any questions or concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,I have been provided the following update from Direct Express management:Direct Express cardholder advocacy group (CAG) has made multiple attempts to contact [redacted], however, they have been unsuccessful.  Voice mail messages have been left but CAG has not received any return calls.  CAG will continue to reach out to Ms. [redacted] to address her concerns.  Sincerely,S[redacted]Vice PresidentComerica Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is uncomplete until a determination on whether the legal documents I provided were verified by a fraud team specialist to be real?and till all transactions that were charged between the dates october 2, 2014 -november 7, 2014 reapplied to my direct express card account.Also, I ask [redacted] to go over all the phone calls, dates ,times and explain to me why there employees purposely hung up or disconnected my calls appox. three times after giving the operator my social secuity number?Why did employees of direct express purposely confuse and frustrate me like it was a game of sport? Please listen to the recording to verify my claims?Call after call, I personally think that when they recieved my complaint from Revdex.com is when the operator decided to give me a fax number, the first one didnt work, so I called back an got the right one for the fraud dept.So if it wasnt for the Revdex.com I would have still been on the phone asking theses operators for there supervisors,proper fax numbers?So please contact me on my cell phone at [redacted] I appreciate Revdex.com for saving my claim by getting managments attention so I can complete this seasonal job of paperwork...This is why direct deposit card services needs to provide us disabled customers, some vetrans with an equal opportunity to complete any dispute claim or claims fast and efficient by trainning there employees to provide all there customers with all the same knowledge consisitant with direct expresses rules and regs,on how to successfully complete a dispute... 
Regards,
[redacted]

Revdex.com, Direct Express is a program of the [redacted], [redacted] and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:its not that im concerned, I want my money back and this lady called me and asked if anyone from direct express had contacted me. I told her no they hadnt .she told me that she had requested someone from direct express call me and that if they hadnt contacted me by tues.3-3-2015 to call her back.therefor nothing has been resolved.a reasolution  to me will be my money back. I told the women([redacted]) I spoke with that [redacted] had done an investigation and they were the merchant that someone had made charges to and they said it was fraud. she seemed uninterested as well.So I am rejecting this once again because NOTHING has been resolved as of 2-28-2015!!!!!! I am attaching copy of the email [redacted] sent me as confirmation of fraud.
Regards,[redacted]

This business is so awful, if ANYBODY BECAME DISABLED THEY ARE A NIGHTMARE AND DONT CARE

I have been a customer with Direct Express going on 4 years and in that 4 years I have had problems with the last year of service. I have contacted them a number of times for the same problem. Each time they close the ticket and each time I call in and have to start over. Part of that problem is that they expect you to put your life on hold and wait for up to a week to get back to you never give you an idea when they will call and even if you give them the times you are not available to call they will still call when you are not available. A supervisor has even put in the notes that I am disable and that it is hard to get to the phone and to instruct them to call back and they left a message that the will not call back They will only try to call you one time and if you are at a doctor’s appointment or have a nurse or and help aid who is giving me a bath they do not care they will only call one time. Now the federal Government has made them the only provider to get my social security benefits from them. Now they may say that I can go with someone else is not true, because it took me 6.5 years to get my social security and when I went in front of the admin judge she could not believe why it took me so long with all the denials except that social security never pulled any of my medical records and that they just kept denying me. But any how because of that I have a lot of medical bills that make it impossible for me to have a checking account or bank account or once my money would hit the account then anyone who I owe money to can take it. This is the only way I can get my benefits without any one taking it. Now back to the problem, I can’t get the alerts any more that the say I should get. I have did everything on my end that I can do I use to have straight talk wireless and T-Mobile and now I have Metro PCS and I still don't get the alerts. I tell them that I have ran across this problem in a different situation before and it had to do with my profile and no one believed me then until it was taken up to a supervisor and the profile was deleted and created again and it fixed the problem. Now I don't know if this has been done or not but with the way they dealt with my problem in the past I am sure they have not. I was promised before when I brought it to the Revdex.com that the person who responded to the Revdex.com inquire last year stated that they will work on this problem until it is fixed now with all my health problems and all the doctor’s appointment I have and all the hospitalizations I have had that I have lost the contact information of that person who responded to that inquire. But I was told that it would be solved. Well I am here to tell you it has not been. So that is why I am doing a new complaint. Also some of this is a ADA situation because with the Americans with Disabilities act that they are required by law to provide special arrangement for people with disabilities and to have them call more than one time is not a unreasonable request and that if I for some reason owed them money than they would keep calling until I paid or changed my number.
 Fix the problem, and make it to where I don't have to call in to create a new ticket. I to give me someone who will flow the problem from start to finish. TIP: WHEN YOU START AN ALERT SERVICE THEY SHOULD SEND OUT A TEST MESSAGE THAT THE CUSTOMER HAS TO RESPONT TO. Just like any other service. They make you enter your email address twice and you respond to that email and when you chose a text message option you respond to that text message. So the customer don't have to wait until an even happens like the deposit that happens once a month or a low balance. this is what you would have me do and the CSR would say that" ok everything looks right to call back if it don't work" and you would have to wait until next month before you call back and have to ask to speak to a supervisor before they would fill out a form to send it up to whoever it was that that problem would have to go to and still did not know it went there or not. The last time I spoke to someone they said they would send it to the program of the site and I have never heard anything back and it still does not work
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I have been informed by Direct Express that the claim was denied since Ms. [redacted] states that entered into an agreement with the merchant and she has not contacted the merchant for resolution. The cardholder is required to contact merchant for initial resolution attempt.   On 01/09/15:  – Direct Express 'Customer Advocacy Group (CAG) spoke with Ms. [redacted]; she advised she did not agree with the denial and requested to have a secondary review of her case by dispute management. The CAG forwarded the case to management for their review.  Once management has completed their review of the case, the CAG will contact Ms. [redacted] with the final decision.  Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I have spoken with Mr. [redacted] who informed me that he has been reimbursed the $13.50 as he requested.In summary, Mr. [redacted]'s issue has been resolved. Sincerely,[redacted]Vice PresidentComerica Incorporated