U S Direct Express

Complaint: [redacted]
I am rejecting this response because: One of the issues that I stated on my initial complaint was the fact that it took a very long time to be able to speak to a representative.  Instead they should be reaching out to me and trying to ensure that the issues I am encountering with their company is resolved.  By giving me a phone number to call, just means that they just want to seem as they have attempted to resolve an issues when in reality they have not.  At any rate, I now they stated that they have a 94% customer satisfaction rate, but what about the other 6% that seem to have encountered issues with this company.  I am not satisfied with their so call resolution.  I have not received my provisional credit and have been informed that they investigation will not be completed until May 21 and that I might get my money back then if that is what the investigation team decides is appropriate based on their findings.  
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department

Better Businessthe business in reference to complaint ID [redacted], and they still haven't refunded my money. If they don't refund the money that was stolen from me , I will not be happy. They have all the information they need to make a decision. I live on a fixed income and I need my money to pay bills that could not pay because my [redacted] card was stolen. Thank you,[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by Alisareshea [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to review and respond to Ms....

[redacted]'s concerns.Sincerely,[redacted]
[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.Mr....

[redacted] will be notified by Direct Express of the outcome of the investigation.Please encourage Mr. [redacted] to contact me directly of has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:I never recieved a phone call from anyone and the funds that were returned were from December and not October.I checked with the treasury and they never recieved the October 30th payment back and needed a check number to start a trace but direct express states they dont keep check numbers.Social Security has not recieved their response from direct express to pay back the October 30th funds.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.  I have only been contacted once from US direct express, and the employee was supposed to call me back the next day and never did. I am still unable to get in contact with the fraud department. 
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about $30 in fees assessed to her Direct Express card.  I escalated her complaint to management at Direct Express to investigate.  I have been informed that on...

April 27, 2015 Ms. [redacted]'s Direct Express card was refunded $31.00.Please encourage Ms. [redacted] to contact me if she has any questions or additional concerns.Sincerely,[redacted]Comerica Incorporated313[redacted]

Complaint: [redacted]
I am rejecting this response because:
I with my husband at the time it was lost I placed it in his wallet because I knew he had to take the bus and I don't trust people on buses.  So while I was with him heading to the bank that us when it was stolen right out of his back pocket.  It was still in my possession because I was with him we did not make these transactions so why is this company refusing to give me what was stolen from me.  Nothing was investigated I've been nothing but lied to by this company and all I want is the money that was stolen this company never called one store even when I gave them people to call.  This card was still in my possession while I was with my husband why would we purposely get it stolen to go through this hassle and get eviction and loose out belongings this doesn't even make sense why it was denied again let me make it clear to u I WAS WITH MY HUSBAND and I placed it in his wallet he never touched the card or knew the pin he can barely remember er his own card.  We are married why would it matter if he had it when u r married it is jointly I can see denying if I gave it to a friend or my sister but this is my husband and I was with him when it got stolen.
 
 
 
 
Regards,
[redacted]

Revdex.com, I have forwarded Mr. [redacted] additional comments to Direct Express management to review and contact Mr. [redacted], Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I am in receipt of a complaint submitted to your agency by [redacted].  [redacted]'s concern involves automatic notifications to his phone regarding his [redacted] card. 
[redacted] stated in his complaint that he wants certain...

notifications to be added back on his phone. He had it setup where he was notified when he received deposits and when his balance was low. [redacted] stated for two months it has not been working.
On 04/23/14 [redacted] engaged their IT Department to resolve the issue.  [redacted] spoke to [redacted] to confirm his carrier so he can receive his notifications. [redacted] gave him their contact information in the event he needs further assistance.
Please encourage [redacted] to contact [redacted] if he has further problems with the notification system.  He may also contact me directly at the telephone number listed below.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted]-[redacted]-[redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Thomas Summers'  complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concerns involve a dispute she filed on her EPPiCard.  I have forwared her complaint to:
[redacted]
/>
[redacted]
[redacted]
Telephone [redacted] [redacted]
[redacted]
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Complaint: [redacted]
I am rejecting this response because:  My complaint from the very beginning hasn't concerned the card (which was cancelled long ago) but my repeated request to cancel the account itself and Direct Express' repeated claim that they can't close their own account at the request of the only person whose name is on the account (me).  Repeating a little of what I've stated previously, Direct Express has told me I can't close my own account.
Regards,
[redacted]

Revdex.com,I have been informed by Direct Express that Ms. [redacted]'s dispute has been re-opened and is under review.  The following is an timeline of her dispute:10/13/14: Dispute was opened for multiple alleged unauthorized transactions totaling $1,440.93 that occurred between 10/10/2012 through 10/08/2014.10/28/14: Claim was closed denied since no dispute paperwork, additional information is needed for the investigation. 11/03/14: Dispute paperwork was received. 11/07/14: Additional information was received. The claim has been reopened and is currently pending completion of the investigation.  Ms. [redacted] will be notified by Direct Express of the outcome of the investigation.Please encourage Ms. [redacted] to contact me directly if she any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,Ms. [redacted] has been provisionally credited by our Direct Express group.  As "Regulation E" states, the Merchant who debited her card has to be given the right to dispute the return.  Ms. [redacted] can contact me directly if she has any questions.  Ms. [redacted] also filed a complaint with the CFPB.  Below is our response to CFPB for Ms. [redacted]:Dear Ms. [redacted] Y. [redacted], [redacted] has received the complaint you submitted to the Consumer Financial Protection Bureau. I have reviewed your complaint and determined that you are concerned about two alleged unauthorized Point-Of-Sale transactions ($288.59 & $1.75) totaling $290.34. I have also been advised by our Direct Express group that the disputed transactions were processed to your Direct Express Card Account on May 5, 2017. Also, on May 5, 2017, your Direct Express Card (EMV) was closed and a new replacement card (EMV) was requested. Further, you requested that your new replacement card be expedited to you. On May 9, 2017 you activated your new replacement Direct Express card. On May 24, 2017 your dispute paperwork was received by our Direct Express group. On May 30, 2017, a representative from our Cardholder Advocacy Group contacted you to discuss your concerns. On June 1, 2017, a "chargeback" was processed to your card account and a provisional credit in the amount of $290.34 was processed to your card account. A letter (copy attached) was mailed advising you of the provisional credit in the amount of $290.34. On June 2, 2017, a representative from our Cardholder Advocacy Group contacted you and informed you that a provisional credit in the amount of $290.34 had been processed to your card account. In addition, the representative also informed you that a credit in the amount of $13.50 (expedited card fee) was credited on June 2, 2017 to your card account as a one-time courtesy. I have also been advised that you informed the representative that you did not have any additional questions or concerns at that time. Lastly, the representative provided you with their direct contact information in the event you require further assistance. In conclusion, your claim is currently pending the merchant's response. Upon completion of the investigation you will be notified as to the final disposition of your dispute. Thank you for the opportunity to review and respond to your concerns. Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted].[redacted].[redacted]

Complaint: 1[redacted]
I am rejecting this response because: I have reach out to the company and being told the same thing. I just spoke with Maira ID# 8122210, and was told it is in a Fair Hearing Status and their is no time frame. I am requesting your assistance an resolving this matter. The company can contract vme at 281-779-0744, 713-757-2927, or by E-mail. Thank you for your time.
[redacted]
Regards
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about "enrollment" fraud for a Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Below is a summary of the results of the investigation:Research shows that enrollment was completed through the call center.  Extensive personal identification is needed to complete an enrollment for Direct Express.  The enrollment was approved by the Social Security Administration and became active on 12/05/14.  On 02/24/14: - Dispute SR1-[redacted] was opened for $2,245.00 for multiple alleged ATM withdrawals that occurred on 01/13, 01/14, and 01/16, 2015 that depleted the card account. Mr. [redacted] stated his January 2015 benefit payment never went to his personal bank account and that the funds were deposited into a Direct Express card which he never ordered or received.    On 03/06/15: Dispute paperwork was received.  Investigation continues. On 03/10/15:  The investigation determined that this case is enrollment fraud and Mr. [redacted] was referred to the Social Security Administration to arrange a critical payment.In summary, Mr. [redacted] will need to work with the Social Security Administration for repayment.Please encourage Mr. [redacted] to contact me if he has any questions or further concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because:direct express has made this up because they have been neglecting my claims, and also have not sent me monthly statements as I requested.  Also due to an illness I was notable to checkmy account, itcould have been anyone, inccluding someone at direct express calling to check myaccount... So therefore they have been negligent and havenotdone a good job in helpingme recoup my money..google play has been doing this and getting away with it, there is a lawyer working on my claim now, also the Federal Trade Commission.
Regards,
[redacted]