U S Direct Express

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Ms. Cunningham's complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

You need to reopen this case. Nothing has been solved from Direct Express. I have been speaking with a gentlman by the name of brian said he would stop the statements but I got one today. and he was supposed to send me a new card with my total of 5.65 on it and that was 2 weeks ago havent got a thing but more charges. 
Regards,
Catherine Shafer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 AN FYI, a few days after posting this complaint, I was called by [redacted], the advocate from US Direct Express.  the call came because of the complete posting with the Revdex.com, as well as my having contacted Senator [redacted] (CT) and the Department of the Treasury's Consumer Protection Bureau.  the principal reason mentioned by [redacted], was specifically the Revdex.com complaint. I wish to thank all those that assisted me in this matter, and the monies have been returned to my account.
Regards,
[redacted]

Revdex.com,On January 25, 2016, Mr. [redacted]' Direct Express claim was approved.  Account was credited for $567.53.  Final credit letter was mailed to Mr. [redacted].  Additionally, Direct Express management spoke with with Mr. [redacted] regarding the outcome of his claim.    In summary, Mr. [redacted]' issues have been resolved.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I forwarded [redacted]'s concerns regarding the non-receipt of her card to management at Direct Express. I have been informed that [redacted]'s card was ordered on 02/05/2014 and mailed on 02/07/2014.  I was able to confirm that [redacted] received the card on 02/10/2014.  Additionally she registered and "pinned"  the card on 02/10/2014.
Please encourage [redacted] to contact me directly if she has further concerns or questions.  Additionally, please express my apology to [redacted] for the frustration she experienced and assure her that Direct Express management is reviewing the process for expediting the delivery of cards.
Sincerly,
[redacted]
Comerica Incorporated
[redacted]

Complaint: 10857651
I am rejecting this response because:(Please see attached)
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded  Raymond Villa's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Ms. [redacted]' complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:the business has been looking into and closing file since February 2 ! I'm 59 years old living on $733 a month and need my money returned asap!
Regards,
[redacted]
tuu

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about disputes she filed on her  Direct Express card.  I escalated her complaint to management at Direct Express for investigation.  Below is...

a summary from Direct Express management of the status of Ms. [redacted]'s disputes:01/22/15:  Dispute SR#1-2283933532 opened for $155.25.  Ms. [redacted] stated she was billed the wrong amount and paid by other means that occurred on 01/07/2015.  She states amount agreed should have been $120.25 but was charged $155.25. 02/09/15: Direct Express received Dispute paperwork.02/14/15: Claim was closed additional information needed.  Ms. [redacted] was mailed letter.03/02/15: Additional information was received at Direct Express from Ms. [redacted] . Investigation continues. 03/06/15: Claim was closed denied due to insufficient information needed to process a charge back, for example: a copy of receipt, agreed upon charges, or payment by othermeans.  Ms. [redacted] was mailed a letter.04/13/15:  Direct Express contacted Ms. [redacted] to advise her on what additional information is needed for Direct Express to process a charge-back. -------------------04/03/15: Dispute SR#1-2409684031 was opened for multiple alleged unauthorized ATM transactions that occurred on 04/03/15.  Ms. [redacted] claims she lost her card &driver’s license and her PIN was written on the back of her driver’s license.No dispute paperwork has been received.  Claim is currently pending. In summary, both claims are currently pending awaiting additional documentation from Ms. [redacted].Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.  I would be happy to assist her in communicating with Direct Express management.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I've reached out to Management on several occassions, to no avail. Also, I mailed my dispute paperwork and it should've been delivered 2/18/16. I've been to Social Security and completed the MOU process (2/11/16) but Direct Express claims the information was not sent to them. THAT'S A LIE!! [redacted], at SSA, spoke to her contact at Direct Express and my information should've been corrected the same day!! The ONLY resolution at this point is to have $851.00 refunded to me because this was clearly an error on Direct Express' part, not mine. I've sent State issued ID, birth certificate AND complied with Direct Express' request to have the MOU process done. Enough with the games and lies. Please do the right thing and refund my money.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted]'s concern involves a dispute she filed on her direct express card.
On 1/31/14 - Ms. [redacted] opened a dispute for multiple unauthorized transactions...

totaling $7,697.36 that occurred from 1/28/2014 through 1/30/2014.
On 03/14/14 - Direct Express received the Dispute paperwork.  
On 03/17/14 - Claim was denied due to conflicting information. A letter notifying the Ms. [redacted] was sent to her.
On 03/24/14 -A fair hearing review was opened.
On 04/01/14 - Claim was denied due to conflicting information. A letter was sent to Ms. [redacted].
Ms. [redacted] states in dispute paperwork that her Direct Express transaction was declined which prompted her to call Direct Express.  She was advised her card was being replaced and she would receive a new card in 10 bus days. Ms. [redacted]  claims she never received the new card ending and that she has not given her personal information to anyone. 
The Direct Express investigator shows new card was registered via telephone number [redacted].  The  Investigator called the number and a man named [redacted] answered; he stated he is Ms. [redacted]'s cousin and that the number Direct Express called is Ms. [redacted]'s cell phone and that he borrowed it for the day. He advised the investigator that they could reach Ms. [redacted] at her home and provided the home telephone number.
The Investigator reached Ms. [redacted] at the home telephone number provided by [redacted]. Ms. [redacted] stated the [redacted] phone number is an old cell phone and its no longer in service and she doesn't know to whom the [redacted] number belongs. Ms. [redacted] added she doesn't know a [redacted], even though he gave the investigator her home telephone number.
The person who activated the card, if not Ms. [redacted] has her personal information.  Ms. [redacted] stated she doesn't know [redacted] but he borrowed her cell for the day.   The Direct Express investigator was able to search Public Records and states there are ties between [redacted] and Ms. [redacted].
In summary, Direct Express has denied Ms. [redacted]'s claim.  Direct Express can not confirm that there was an error or that fraud occurred.  Additionally, the investigator found a conflict in the information provided by Ms. [redacted].  The claim remains denied.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Due to Direct Expresses error, I now have this bill listed on my credit report. This credit inquiry needs to be removed and I'd like to know what they plan on doing about it...Also, Social security offers for you to apply and keep the payment if it would cause hardship. That money was needed to finish paying his portion of bills. As his representative, I am now responsible for these bills. couldn't apply to keep it because it couldn't be located due to direct expressed error. 
 
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Revdex.com case #: [redacted]Revdex.com has been CC this.[redacted] I have tried and tried to contact you by phone at the phone nuber below and heard your voice mail. I stated that on the 4th of January 2015 that I was admitted to a hospital and they put me into a long term care at that point sometime during that time we talked because I was able to answer your call because I was not doing anything and I stated where I was at and even complained about the number of times I called to try to get someone to address this. But anyways you said that you made some changes and that we would have to see if it worked so then I was in the hospital until January 29, 2015 without access to my mail and email. But you had my phone number and never called and left a message even if I did not answer. In my complaint I stated that I was sick a lot and that I have nurse and other health care provider and aids to help take care of me. To keep me alive, to keep fighting. I have added some pictures to show the wounds I get on my feet that has caused me to get osteomyelitis.  Maybe you might look that up and you would understand how serious this is and can be. The infections alone with out getting osteomyelitis is bad enough to take my life. I have in one of the pictures you will see I have already had a toe amputated and in another you will see how red and infected my leg was. Each time this happens It can take my foot, leg oand even my life. So maybe you can show a little compassion and understanding and not close the case so quickly. Also in this case and in many other cases dealing with Social Security  customers we will have only 2 posable notification to get in a month. That is when we have a deposit of our SS payment and/or if we have the low balance alert and you know that. So for you to state that if you don't here from me by the 22nd of January just after talking to me on the phone knowing I was in the hospital and sent that letter out the on January 8 2015 knowing I will not get it  and knowing that the only time I would get a notification from your system is on the 3RD of each month or if I get below the $50 low balance. Your company dose not allow us to get a text message or a email depending on the option we chose to know that the system is working at the time we make the choice. There is no way of knowing that we made a mistake until a month later it when we get are SS deposit and it dont work. I have kept my same number and changed to different phone providers and it still does not work. So it is with great certainly that it is not a problem with my cell phone companies. There should be on part of the process of elimination. I have stated for a long time that I believe the problem with my profile with your company's computer system.  In my files which make up my profile that one of them that deals with the option to receive alerts have an unrecognize character or lack of or a coma separation fields in a data file. Somthing is not letting the system not send out the alerts to email, text or even the phone call alert.  So to keep it simple, I am sure u have used the mail merg with Microsoft and the database where when you don't create the database or the variable right in the mail merg that your output is not right or letter. So please check all posable ways why this is not working and keep the case open until you get a answer that it is working. Don't close the case when you know I would not know if it is working or not until after the depot is made. There are months that I do not fall below the $50 low balance alert.Thank you[redacted]________________________________________On Wednesday, January 7, 2015 Direct Express1 <[redacted]> wrote:[redacted], I was requested to contact you regarding our Direct Express Debit MasterCard.  We have been unsuccessful in reaching you by telephone.  When you have a moment, please contact our offices at the number below so we may assist you.  If necessary, you may call collect.   If you no longer need assistance, you may disregard this message.   Thank you,[redacted] [redacted] [redacted]Card Services, Center of Excellence tel   [redacted]fax  [redacted]  
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Please note that this complaint is a duplicate of complaint #[redacted] for [redacted].  Mr. [redacted] is concerned about the balance on his Direct Express Card and an unauthorized debit on his card for $6.52.I have been informed by Direct Express management that they have attempted to reach out to Mr. [redacted] to discuss his complaint.  They have not been successful in reaching him.Research shows Mr. [redacted] has not called Direct Express call center since 07/01/2013 in relation to a charge from Amazon. The cardholder advised the Customer Service Person the charge would not go through. Direct Express reached out to Mr. [redacted] several times in relation to his concern; however, they were unable to speak with him directly. They called the number on file for the cardholder; and they were told we had the incorrect number. Records do not show a transaction for the amount the cardholder mentions in his complaint. Direct Express needs to speak with Mr. [redacted] directly in order to verify which transactions in question he would like to dispute. On 02/03/14 Direct Express sent an email to Mr. [redacted] urging him to contact our offices ASAP in order for us to further assist him with his concerns.Additionally, please encourage Mr. [redacted] to contact me directly if he has any questions or further concerns.Sincerely,[redacted]