U S Direct Express

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted]'s concern involves a Direct Express dispute.
On April 29, 2014, Mr. [redacted] filed a dispute for two unauthorized transactions totalling $380.84. 
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On May 13, 2014, Direct Express received the dispute paperwork that Mr. [redacted] submitted.
The claim was approved and Mr. [redacted]'s card was credited on May 13, 2014.  Direct Express sent him a letter notifying him his claim was approved.
Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, [redacted] is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact [redacted] directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:it has not been resolved. Still waiting on paperworks to arrive in order to file police report and they're still not mentioning refunding me. All they're agreeing to is sending me the paperworks. Nothing else. I have no idea how long it's going to take to receive the paperworks via PO mail and then I have to take them to the police department to file. This is a first for me, so I have no idea how long the police report work will take, plus there is the issue with the ID thefts. Not sure what all will entail concerning my social security number and what all I'll have to do. 
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted]' complaintto Management at Direct Express to review and reach out to Mr. [redacted] to assist in resolving his issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  Ms. [redacted] is concerned with a dispute she filed for unauthorized activity on her Direct Express card.
Direct Express has reviewed her dispute and credited her card on March 24, 2014 for $707.42.  Ms. [redacted] was sent a letter informing her of the results of the investigation.
Ms. [redacted] complaint has been resolved.  If Ms. [redacted] has questions or additional concerns, please encourage her to contact me directly.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
                         I have received a letter from Direct Express  Where they denied my claim and suggest to go to the police department close to my neighborhood and file a complaint. They have finished their investigation and got to the conclusion that I probably withdrew the cash myself just because it happened a few miles from where I live. What a disappointment .

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about his Direct Express Card.  The magnetic stripe on his card was damaged. 
A new card was ordered by Direct Express...

on August 23, 2014 and set regular mail.  On August 27, 2014 a card was expedited to [redacted].  Records show he received his new card on August 30, 2014.  All fees were waived.  Direct Express spoke with [redacted] on September 2, 2014 and confirmed he had his card. 
Please encourage [redacted] to contact me directly if he has any questions or further concerns.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have requested that a Direct Express manager contact Ms. [redacted] to discuss her request.  Additionally, she should contact Direct Express at [redacted].Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I have requested that Direct Express Management contact [redacted] - to address her address.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com,
I understand that Ms. [redacted] does not agree with the outcome of her dispute.  Respectfully, this is a dispute that she needs to resolve directly with the Merchant - Google Play.  The Merchant supplied Direct Express with documentation that indicates that Ms. [redacted] and Google Play have a relationship.  To resolve this matter, Ms. [redacted] should work directly with Google Play.
Direct Express believes this matter is closed.
Sincerely,
[redacted]
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I have been informed by Direct Express Management that they have spoken with Ms. [redacted]. I was provided with the following update:
Direct Express spoke with Ms. [redacted] on August 17, 2016 and they reviewed the paperwork they received from her which showed the name change.  Her name was on the account and a new card was expedited to Ms. [redacted] with the expedited fee waived. 
In summary, I have been informed that Ms. [redacted]'s issue has been resolved.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because on 9/5/2017, I received a telephone call from ([redacted] out of [redacted], TX, from a lady by the name of "[redacted]", stating that she was a "Card Holder Advocate" with Direct Express", and was contacting me to assist with me with my complaint filed with the Revdex.com.  "[redacted]" informed me that her job with Direct Express was to help resolve this matter and potentially obtain a full refund from Direct Express, for multiple unauthorized charges that were withdrawn from my debit card account without out my knowledge or permission. This lady also stated that I needed to submit a letter addressed to her and/or Direct Express, "Requesting a Fair Hearing", and to include a copy of the complaint that I filed with the Revdex.com.  [redacted] asked me to fax this information to her fax number at ([redacted].  On September 6, 2017, I faxed a written letter to [redacted] at ([redacted], as she requested.  I also provided her with a copy of my Revdex.com complaint and a list of the transactions that Direct Express provided to me when I first submitted my dispute with them on July 31, 2017.   On September 7,2017, at approximately 11:13 AM MST (mountain standard time), I received a call from "[redacted]", Direct Express Card Holder Advocate, ([redacted], informing me that my claim/dispute with Direct Express had been denied and would not be refunded.  [redacted] did not provide me any explanation as to why Direct Express was refusing to refund my account for the multiple unauthorized transactions that were withdrawn from my account WITHOUT MY PERMISSION OR KNOWELDGE about.  She stated that I would receive a package from Direct Express, by mail, explaining their denial decision and if I wanted a refund then I needed to contact the merchants.  Correct me if I'm wrong here, but I thought I had already done that.  In fact, I guarantee that I have contacted to the merchants only to be hung up on.  I have disputed this matter with Direct Express, I've contacted MasterCard, Treasury Dept., Social Security Administration, etc. etc., etc., but have not received any help whatsoever regarding the multiple unauthorized transactions taken from my account that I DID NOT PERMITTED to BE DONE. Furthermore, this "[redacted]" person from Direct Express, never mentioned anything about the reason I have just been provided by the Revdex.com for denying to refund my account.  Seriously, what the heck is going on and why is no one doing anything to stop these merchant thieves? These merchants are literally stealing money from innocent disabled people, and not one single business who is responsible for securing and preventing this from happening is doing anything to help or stop this from happening.  I am outraged and disgusted with how Direct Express has failed and lied to me and to every other person that this has happened to.  Direct Express can not be trusted and should not have a license to operate their business.
Regards,
[redacted]

Revdex.com,I have forwared to Direct Express management Mr. [redacted] additional comments.  I am awaiting information on the outcome of the investigation.  I have left a voice message for Mr. [redacted]s to contact me directly to discuss.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].
Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I
have escalated her complaint to management at Direct Express to investigate and
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contact Ms. [redacted].
Please encourage Ms. [redacted] to contact me directly if she has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
313.222.9302