U S Direct Express

Complaint: [redacted]
I am rejecting this response because: I was clear with the representative about my objection to the time frame.  She stated that unfortunately there was nothing she could do about it.  I informed her as to when I received the paperwork and why it wasn't mailed sooner to give me an opportunity to return it in time to receive the provisional credit.  She was not able to answer that question and stated that she was not able to help me with that matter.  That I would just have to wait.  
I believe that Direct Express is just picking and choosing what part of my complaint to address with no real resolutions. 
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:they are living through there teeth  I sent the paperwork via certified mail return receipt  why should I have to pay to fax my proof of it I think they do not want to pay me my moneyRegards,[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Ms. Cunningham's complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: I tried numerous times to call the phone number and was disconneccted by their computer system repeatedly.  Upon calling the 7th time, I spoke with a level 2 agent who responded by saying that Direct Express woudl send out a package to me via USPS, that I would need to fill out the information requested in this package, and then mail it back to them.   Then after receipt of this info,  they would take the allotted time, cannot remember if he stated 60 or 90 days to make a decision on my case.  He spoke very fast, and when I asked him my next question, he disconnected me (again) and sent my phone call to voice mail.   This was totally unnacceptable behavior on the part of Direct Express. In other words, I would have to wait over two months for approximately $4000.00 to be returned to my account, and only if they approved.  After all, it was Direct Express who allowed my account to be hacked.   They failed to notify me that my account fell below the $500.00 minimum either by phone or by email.  This option was set up in my account.  They also allowed someone to change my PIN , make two ATM cash withdrawls, and two charges at a Walmart in Las Vegas, NV all within a 40 minute period of time on Ocober 24th, 2017.    Direct Express had an obligation to protect my account and they failed miserably.   Now for the good news.  Direct Express sent my complaint to an independent company who acted immediatealy  and with a great deal of respect to resolve my complaint.   The monies were returned within a few days.   
Regards,
[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Alice Nicodemus' complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted] N [redacted]. Ms. [redacted]'s concern involves a dispute she filed on her direct express card. I have escalated her complaint to management at Direct Express to investigate and contact Ms....

[redacted].
Please encourage Ms. [redacted] to contact me if she has any questions or additional concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
###-###-####

Complaint: [redacted]
I am rejecting this response because: I have made calls and left messages for [redacted] the Direct Express Advocate.  This person has left one voicemail and I returned that call and left a message asking her to return my call.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by Mr. [redacted].  Mr. [redacted]'s concern involves the service he has received and the ability to access the monies on his Direct Express card.
I escalated Mr. [redacted]'s complaint to a...

manager and asked that they contact him as soon as possible to address his concerns. 
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I aI spoke with this liar on the telphone after calling and calling for weeks and she did not say a word to me about this. I never recieved anything in the mail and she said all that was left for them to do is go thru  and make sure the proper credits were finally given back because the businesses had in fact already refunded the money I just was never given the full credit of the amout refunded. I will not continue to be tormented and lied to by this decietful evil *Word Rejected*. I will be writing a letter to the social security administration office to advise them they need to investigate this companies handling of disabled americans funds.m rejecting this response because:
Regards,
Julia Woodruff

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please note that I have forwarded Ms. Martin's complaint to Management at Direct
Express to review and reach out to the cardholder to assist in resolving their
issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to investigate.  She will be...

contacted by Direct Express with the results of the investigation.Please encourage Ms. [redacted] to contact me if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,It is my understanding that Direct Express has contacted Ms. [redacted] to discuss her concerns.  I have left Ms. Stowers a voice message to call me so I can confirm she has spoken with Direct Express and determine if she has further concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,In response to [redacted]s complaint, Direct Express Management provided the following summary:11/07/14: Dispute was opened for multiple alleged unauthorized POS transactions from [redacted] totaling $521.63 that occurred on 7/5 thru 11/7/14.12/04/14: Dispute paperwork was received.12/22/14: Merchant issued credit in the amount of $256.15 to the CH’s account.  CH needs to refer to merchant for the remainder of the disputed amount. Merchant Issued Credit and Refer to Merchant letters were sent to the CH. 12/13/14: Another Dispute was opened for two alleged unauthorized POS transactions totaling $216.02 that occurred on 12/12/14. [redacted] states she paid for themerchandise by other means. No dispute paperwork has been received.Claim is currently pending; Direct Express is waiting on paperwork from [redacted].  She needs to provide documentation to reflect how she paid by other means.  Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded Sharon Brown's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. [redacted]
[redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded Santino Filipelli's  complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also my she was already resolved directly with them and please close my complaint.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute she filed on her  Direct Express card.  I have escalated her complaint to Direct Express management to investigate.  [redacted]...

[redacted] will be contacted by management of the outcome of the investigation.
Meanwhile, please encourage [redacted] to contact me directly if she has any questions or concerns.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]