U S Direct Express

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. Ms***'s concern involves a dispute she filed on her Direct Express Card. I have escalated Ms***'s complaint to Direct Express management for review.
Ms*** will be notified of the outcome of the investigation by letter. Please encourage Ms*** to contact me directly if she has any questions
Sincerely,
*** *** ***
Vice President
Comerica Incorporated
Corporate Quality Process Department
###-###-####

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. *** *** is concerned about the service she received at Direct Express and the fee she was charged for an expedited card delivery
I escalated *** ***'s
complaint to management at Direct Express. The service issues that *** *** brought to our attention are being addressed. Additionally, as a courtesy, the $fee she was assessed was credited to her card on September 10,
I believe *** ***'s concerns have been addressed. Please encourage *** *** to contact me directly if she has further questions or concerns. I would be happy to assist her
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

I po have been Complaint: T ***
I am rejecting this response because:I have been getting told this answer for the past yearI don't feel it should take this long
Regards,
*** ***

Revdex.com,I am in receipt of the complaint submitted to your agency by *** * ***. Ms*** is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express.Ms*** may
contact Direct Express directly by calling *** and they will be happy to work with her to resolve her issue.Sincerely,*** *** ***Vice PresidentComerica Incorporated***

Revdex.com,I have forwarded Ms***'s additional information on to Direct Express Management and requested that she be contacted to review her concerns.Sincerely,*** *** ***Vice PresidentComerica Incorporated

Revdex.com,
I forwarded *** ***'s additional feedback to Direct Express Management. I have been assured that management is reviewing all conversations *** *** had with Direct Express Representatives. Additionally, this situation will be used as a corrective action and coaching opportunity for the customer service representatives involved
Please express my apology to *** *** for the frustration he experienced I truly understand and value the feedback he provided to ensure improvements
I would welcome the opportunity to speak with him directly. Please encourage him to contact me at the telephone number listed below
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com,
*** ***'s claim has been reviewed by Direct Express. His card was credited on May 2, for $141.35. His claim is resolved
Please encourage *** *** to contact me directly if he has any questions or further concerns
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com,I am in receipt of the complaint submitted to your agency by *** * ***. Mr*** is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to review. Once the
investigation is complete, Mr*** will be notified by Direct Express of the outcome.Sincerely,*** *** *** ***Comerica Incorporated313.***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder
satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issuePlease note that I have forwarded *** ***'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by *** ** *** ***. *** *** *** is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to
review.Mr*** *** will be contact by Direct Express once the investigation is complete.Sincerely,*** *** ***
*** ***Comerica Incorporated***

Complaint: ***
I am rejecting this response because: I have sent in my divorce papers, my new marriage certificate and every other evidence if name change requested from meI received a call from a *** and he said they still don't see the connection between my previous marriage name and new nameI asked him what should I do because I am at my wit's endI have no idea what 94% they are referring toThis company has straight "F"s across the board on all social media sitesThe two top complaints are fraud with missing money and rude incompetent staffThis will be my 6tj going through thisTime to go on social media and call Help Me Howard to expose this placeAt almost years old I should not have to wait over months to receive was is rightfully mineFor a quick laugh can you show me how and where did you get this 94% satisfaction rating when the proof is right here on the Revdex.com I told *** the ball is in his court and they do this purposely because it is a government program with zero repercussion.
Regards,
*** ***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe
cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue.Please note that I have forwarded *** ***'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the claim submitted to your agency by *** *** ***. Ms*** is concerned about a dispute that she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to review her
investigation.Ms*** will be notified once the investigation is completed.Sincerely,*** *** *** *** Comerica Incorporated313.***

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction
ratingThe cardholder may contact Direct Expressdirectly by calling ###-###-#### and they will be happy to work with them toresolve their issue.***
*** *** ***
*** ***
*** ***
*** *** *** ***

Complaint: ***
I am rejecting this response because: my card doesn't work where I live, I'm at moment in USA where the card work, but when I go back to Bulgaria will not be able to use it, which prove the there statement (THE CARD WORKS WORLD WIDE IS NOT TRUE )and I won' like to know how I get my social security benefits? When I applied for the card I told them my address wich is in BULGARIA where the send the card! And no body told me the card don't works in Bulgaria, maby the do not thing,
Regards,
*** ***

I previously accepted the response from the business to resolve this claim because I was given a direct contact name and number, but I have received nothing further from the company regarding my claim. This claim still remains unresolved. Do I need to file another complaint with the Revdex.com?
*** ***

Complaint: ***
I called direct express and they refused to help me telling me there was nothing they could do about the money being takenAnd when I asked to speak to a supervisor I was told theyhave no supervisor's there and that I would have to contact comerica bank
I am rejecting this response because:
Regards,
*** ***

I Am rejecting this because I have yet had a return phone call after leaving *** * and yes voice mails regarding my claimI have been tol different times that us direct express is at fault for reipening my claim wrong but I am the one that is paying the price for this mistake, I call at last three times a week since October 13th of when I filed my dispute and yet have been told a different story each and every time I call..this is totally uncalled BUSSINESS practice on us direct express end, I have been told that my claim as closed and reopened all on the same day when they received,y paper work, this is getting totally out of hand and needs to be taken care of ASAP, this is my money that was robbed from my account and being that I keep having to borrow money to pay my bills due toUs direct express giving me the n around each and everytime I call is out of line It would be once to at least be told the same thing or even have *** * return my message this is such poor custom ore service on *** * part that it makes me wonder.I amIt happy with all of this run around ...: ***
I am rejecting this response because:
Regards, *** ***

Complaint: ***
I am rejecting this response because Direct Express and *** *** (merchant), will say just about anything to justify denying to refund an account that DID NOT AUTHORIZE these merchants to charge one single charge, much less to months worth What is wrong with you people? What part of "I DID NOT AUTHORIZE OR PERMIT EITHER OF THESE TWO MERCHANTS TO CHARGE MY DEBIT CARD", period! Why is this such a difficult concept for you greedy selfish wealthy people to understand and accept Regarding the unauthorized charges made by AOL: First, I have had a FREE AOL account (email address) with AOL for over years Three to four years ago, my AOL account was "compromised", so I stopped using it At one point, the free account was no longer free, but AOL had not notified me and had started charging me for this email account So I called to cancel the entire account At that time, AOL stated that they would revert the account back to a "FREE" account and I would not get any of the new extra features that AOL had to offer That was not an issue for me, so I asked them to cancel it AOL changed the account back to a "FREE" account on or about 10/13/2014, as stated in the AOL Letter I have included.Second, on Monday, September 18, 2017, I sent an email to *** *** Customer Service email address hoping they would at least respond to e regarding this matter Well, I received an email back from *** *** Customer Service, stating that they "are unable to issue any refunds due to the fact they were disputed Once a dispute is processed the refunds are in the hands of your bank, which in this case, your bank found valid and took responsibility for providing you a refund" I find this quite amusing, since Direct Express has failed to mention this information to the Revdex.com and to Ms*** The email goes on to say that "the charges came from a free trial ordered online 12/21/2016, charging $to ship and since there was no call to cancel before the trial ended the account was charged full price for those products and placed on an auto ship that bills and sends product every days" What I need Direct Express to do is to review the transactions from my old debit card, (***), to look for the $charge that *** *** states they charged on 12/21/ I would imagine that the date they provided 12/21/16, would mean that charges should be done each month on the 21st This merchant stated that Direct Express "took responsibility for providing a refund" to its customer, however, Direct Express has done the opposite, refusing to refund a disabled person the money these merchants took from her, without permission and without her knowledge Direct Express cannot follow and abide by their own rules and they are definitely not concerned about the interests of their customers whatsoever If the did, this whole thing would have ended when Direct Express said they were going to refund Ms*** I assure you that I will not stop fighting this matter until I am refunded the money that was taken from me by these greedy thieves If Direct Express continues to deny a refund that they "took responsibility to refund" , then they can expect this situation to escalate as high as it possibly can, because in the end, what you people are doing and refusing to correct, is simply unethical, illegal and straight up wrong
Regards,
*** ***

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. Ms*** is concerned about her Direct Express card
I have escalated Ms***' complaint to Direct Express management. Ms*** will be
contacted by management to address her concerns
Sincerely,
*** *** ***
Vice President
Comerica Incorporated
###-###-####