U S Direct Express

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded  Jerome Gray complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
On April 23, 2014, Direct Express spoke with [redacted].  A replacement card was ordered and expedited to [redacted].  As a courtesy, the fee was waived.
[redacted] should have her new card and access to the funds on the card.  I left a voice message for [redacted] to contact me if she has any additional questions or problems.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,I was provided the following update from Direct Express Management concerning the Dispute [redacted] opened with Direct Express:12/14/17  -  Dispute SR [redacted] opened for $306.80 related to alleged unauthorized transactions occurring on 12/01/17 & 12/02/17 at Meadowbrook Food & Walmart. 1/26/18 – Claim closed, additional information needed.  3/21/18 – Dispute paperwork received.  Claim reopened.  3/27/18 – The Direct Express cardholder advocacy group (CAG) called and spoke with Mr. [redacted], to address his concerns. Mr. [redacted] has the CAG’s contact information should he require any additional assistance.4/04/18  Claim denied due to conflicting information. The conflicting information including:                                   ...⇄ MR [redacted] CLAIMS CARD IS IN HIS POSSESSION/ PIN NOT KEPT WITH CARD.PIN WAS NOT CHANGED PRIOR TO DISPUTED TRANS; PIN KNOWN TO USER.THE CARD WAS USED BY IN BETWEEN DISPUTED TRANSACTIONS.In summary, [redacted]'s dispute was thoroughly reviewed and denied for the reason listed above.Sincerely,[redacted]Vice PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because:DIRECT EXPRESS HAS NEVER CONTACTED me. I called them 4 times and left my name and number. The last I read in thier comments is they are not subject to the Revdex.com because they think they are a government agency.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: the supervisor called me a couple of days later and stated that a decison was made and it was final I asked her for proof that it was investigated she said she didn't have to because I knew what was going was very nasty as all the represntives are I told her I was going to put in another complaint she told me go ahead it will come directly to her and and nothing will change I asked to speak to someone above her she said no one was above her so for her to respond in this matter is fake and they need to be investigated they have nothing but negative reviews their rating is an f. They are taking advantage of government funding and I'm going to news with this 
Regards,
[redacted]

Revdex.com,
I have forwarded Ms. Green's message to Direct Express Management and requested that she be contacted.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Complaint: [redacted]
I am rejecting this response because:
Please resubmit the above referenced number as active I am not satisfied with the outcome.  A phone number [redacted] thank you [redacted] 
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded  [redacted]'s complaintto Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to Direct Express management for investigation.  I have been informed that...

that the Direct Express customer advocacy group reviewed Ms. [redacted]'s dispute and  credited the account for $79.98.  Ms. [redacted] was informed of the credit on 04/29/15.Please encourage Ms. [redacted] to contact me if she has any questions or needs further assistance.Sincerely,[redacted]Comerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because:  A lady [redacted] contacted me and choose again to do nothing then never asked for cameras but wants me to provide this info to them I told her that is what the investigators job was and that I was with my husband when card was stolen so it being denied because it was in his possession has no bearing since I was with him.  This company has done nothing to try to resolve this matter then do not care about me or that I now have an eviction on my record and I was locked out of my house because that was my rent money.  The reps that I talk to are the most unhelpful people most of the time I get hung up on or told I was denied and I have to send in a letter and it would be another 45 when that will be reviewed,  [redacted] told me she will do nothing for me unless I provide camera or police report I explained I cannot afford that and provided police officer and report I have also given her general manager on dominoes that will supply her with everything she needs to prove I didn't make transactions, this lady continues to do anything to get my money back and still had yet to do any leg work which is her job.  She promised me she will send it to be reopened then next days tells me she won't until I get camera and police report which unless u r official or investigator cannot do.  This company makes every attempt to not give money that was stolen on all valid claims I was never given any notification as I signed up for so I never knew transaction were being made.  Thanks to these people I not only have an eviction but I had to sell all my furniture to get into a new apartment so now all four of us is sleeping on a queen air mattress,  I cook with one sauce pan and one frying pan.  I have nothing to sit on while this company continues to sit and do nothing to recover what was stolen.  I do not accept anything less then what was stolen which is 938.00 why can't u people call one of these places that I was victim to why r u not doing anything to resolve my matter do I not matter.I have attached my eviction and storage where I will never get my possession back because u never took one step in retrieving what was stolen u should be ashamed of your lack of actions.  I have pulled out all future deposits and have taken at least 20 people pulling thier direct deposits with your company I continue to spread the word at SSI of your lack of customer relations and just about how horrible your company really is I have attached my eviction just showing what u have done to me and my family and what you continue to do 
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded  [redacted]' complaintto Management at Direct Express to review and reach out to her to assist in resolving her issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I have forwarded the additional information that Ms. [redacted] submitted to you - to Direct Express management for further review.  I received the following update from Direct Express:"Direct Express continues to refer Ms. [redacted] to the merchant, with which she has a long undisputed history, to find a resolution to her dispute. Ms. [redacted] acknowledges checking her account balance on a regular basis, but refuses to acknowledge not noticing large amounts of funds missing when the balance inquiries are made. Ms. [redacted] stated she only checks her balance to make sure enough money is there for her mortgage payment. When Direct Express was provided this information it conducted an additional review as a courtesy to Ms. [redacted]. The Direct Express found no indication of any regular monthly payments to a mortgage company or regular monthly withdrawals that might be used to pay a monthly mortgage."In summary, I would suggest Ms. [redacted] continue to work with the merchant on any recovery efforts.  This is not a situation that Direct Express can reverse the transaction(s) to her card - she needs to work with the merchant.I understand that Ms. [redacted] is not happy with her dispute denial but Direct Express has no "chargeback" authority in this matter.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted]5 and they will be happy to work with them toresolve their issue.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder...

satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Teharah Green's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint[redacted]
I am rejecting this response because: I have not received the full refund of $390.39  that Bed Bath and Beyond refunded to my card. Direct Express has stated to deal with the merchant or my wife's bank I have contacted both of them Bed Bath and Beyond has proof they refunded the funds to my card and my wife's bank can't do anything about the refund, they have both states to contact Direct Express. Direct Express has the monies from Bed Bath and Beyond. Still waiting for [redacted] to email me back.
Regards,
[redacted]

Revdex.com,I have been provided the following update by Direct Express Management regarding Ms. [redacted] dispute:On 12/16/16  our Direct Express cardholder advocacy group spoke with Ms. Carter, via email, regarding the disputed transactions.  She provided additional information and the claim was reopened for a fair hearing review. Ms. Carter is aware her dispute is now under a fair hearing review and a decision will be made on or before January 16, 2017.  In summary, Ms. [redacted] dispute will be decided by January 16, 2017. Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted].[redacted].[redacted]

Complaint: [redacted]
I am rejecting this response because:  I thought everything had at last been resolved with this notice that my request to close my account has at last been honored.  But today I got the attached notice from Social Security...a total mystery to me since I haven't contacted Social Security about anything at all recently.  When I called Social Security I was told that (despite what the notice says) it wasn't me that contacted them but rather Direct Express contacted them electronically to "transmit enrollment information" informing Social Security COMPLETELY WITHOUT EITHER MY PERMISSION OR KNOWLEDGE that my Social Security payment information should be changed so my payments go back to the Direct Express account that is now closed.  (If you read through the history of this complaint you will see that my only involvement with Direct Express was when they sent me my first Social Security payment in November 2014.  I immediately, in 2014, changed my form of payment with Social Security so all future payments have gone to my Citibank account and haven't asked for or been aware of any subsequent changes in how Social Security sends my payments until today and, again, this change DID NOT COME FROM ME.) 
Regards,
[redacted]