U S Direct Express

Revdex.com, I have been informed by Direct Express management that Ms*** opened a dispute on 3/8/for $93.34. Unfortunately, as last week she had not submitted any dispute paperwork. On 4/7/The Direct Express Cardholder Advocacy Group spoke with Ms*** and explained to her that her case is still pending as Direct Express has not received the written confirmation of error Ms*** advised she has proof that Direct Express received her paperwork; however, when requested to fax or email the proof along with her written confirmation of error, Ms*** refusedShe stated she does not want anyone from the Direct Express to contact her again Please note that Ms*** needs to submit documentation to Direct Express to have her claim evaluated. Please encourage her to cooperate. Ms*** has Direct Express Cardholder Advocacy Group’s direct contact information in the event she requires any assistance with the claims process. Sincerely,*** *** ***Vice PresidentComerica Incorporated

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. Ms*** is concerned about a charge of $on her Direct Express card. I have escalated Ms***'s complaint to management at Direct Express to investigate
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Direct Express management has informed me that on 10/2/Ms***'s card was charged $220.60 and another $was attempted but was declined due to insufficient funds On 10/7/the $220.60 charge expired and the funds were never taken from the account
Please assure Ms*** that Direct Express management has reviewed the conversations and have addressed the issues involved in the handling of Ms***'s calls.
Additionally, I would be happy to speak with Ms*** if she has any questions or further concerns
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. *** *** is concerned about a merchant credit that has not posted to her card. I escalated her complaint to Direct Express management for investigation
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On 07/22/14 *** *** opened a dispute for service/merchandise not received in the amount of $from *** ***. *** *** stated the merchant issued a credit but the credit has not posted to her account
On 07/23/the Merchant issued a refund in the amount of $240.06. Direct Express has confirmed *** *** has access to the funds
Please encourage *** *** to contact me directly if she has questions or further concerns
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
*** *** *** ***
***

Complaint: ***
I am rejecting this response because: No letter was sent to my updated addressThey did email me thoughI replied to that email and NEVER received a reply to itThere is no way to contact me by phone, emails only and they were informed of that..
They keep saying that they have had many complaints but are no closer to solving ANYONE'S issuesAll you hear is "sorry, we are working on it"Sorry doesn't cover almost years of "working on it".
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,*** *** I have been told numerous of times so many different stories everytime I call to check on my dispute that it is so uncalled forI was told three different times by level two customer service that my dispute was opened wrong on us direct express fault NOT my fault, it is totally ridiculous how many lies I have been told when I call,especially when I have called the lady that is working on my dispute and have left her six or more messages with no return call at allVery poor customer service, I well keep calling everyday until this is taken care of, it's my money that was wrongfully taken from my card and this is really bad on direct express to do BUSSINESS this way when this is government monies

Complaint: ***
I am rejecting this response because:I'm still waiting for the statements to arrive so that I can take everything to the police department to file a police reportI still expect to be reimbursed for the amount I have asked to be refundedIn each of the emails I've gotten from them, nothing has been mentioned of reimbursement whatsoever, even when I prove that this was done without my knowledge or consent.
Regards,
*** ***

Complaint: ***
I am rejecting this response because :I HAVE ALREADY SPOKEN TO PEOPLE ABOUT DOING AN INVESTIGATIONThe first two were combative and were more interested in putting roadblocks in the way than actually launching an investigation.The third was a woman (Eva) responding to the first Revdex.com complaint that I made that I can't expressWe did a three way call with the company that took the money off my card without authorization, and it resulted in her telling me that the money would be put back on my card within hours which of course it was notI done left for the five messages on Eva's voicemail to please return my call and explain to me why the money was not put back and was *** ***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe
cardholder may contact Direct Express directly by calling ***-***-*** and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***-*** and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Thank you but still I do not have my money back and this should of been right back right away with no playing with my moneysorry but I want it back now

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction
ratingThe cardholder may contact Direct Express directly by calling ***and they will be happy to work with them toresolve their issue.Sincerely,*** *** ***Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** *** ***. Ms***'s concern involves a $she was charged on her Direct Express cardI have escalated her complaint to Direct Express management for review and
responseShe will be notified of the outcome of her complaint
Please encourage Ms*** to contact me directly if she has any questions or concerns
Sincerely,
*** *** ***
Vice President
Comerica Incorporated
Corporate Quality Process Department
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Revdex.com,
I am in receipt of the complaint submitted to your agency by Aimee Hudson. MsHudson's complaint involves a dispute she filed on her Direct Express card. I have escalated MsHudson's complaint to management at Direct Express to research. She
will be notified with the result of the investigation
Please encourage MsHudson to contact me if she has any questions
Sincerely,
*** *** ***
Vice President
Comerica Incorporated
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com,I have asked for an update from Direct Express management. Additionally, I have asked management to call her to continue discussing her issues.Sincerely,*** *** ***Vice PresidentComerica Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Yes. I accept Direct Express resolution to this complaint. After, your inspector general finds out why my complaint was considered and accepted as Factual.Thank You,Mr*** ** ***
Regards,
Salinas Smith

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** *** ***. Ms*** is concerned about her Direct Express card. I have escalated her complaint to management at Direct Express to investigate and reach out to Ms
***
Please encourage Ms*** to contact me if she has any questions or has additional concerns
Sincerely,
*** *** ***
Vice President
Comerica Incorporated
###-###-####

Complaint: ***
I am rejecting this response because:
I called the customer service number listed five separate times over a period of daysOf those five, I spoke with a woman twice who said that their "Systems" were down for upgrading and that there was nothing anyone could do to help meThese two calls were roughly a week and a half apart which makes it sound like a bunch of BSThe last three times I called, they dealt with the situation by simply ignoring the calls and never picking up
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***20, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I also look into Direct Express Satisfaction rate and although they may believe 94% of the clients that use there card services are satisfied that is not the caseDirect Express purposely closes clients deposit "only" cards with fake fraud activity stories. Direct Express should have enough sense to know that the direct express cards are for deposit only from the GovernmentClosing an Government Direct Express card is no different than closing an EBT CardBefore I filed my complaint there were at least ten plus pages of complaints on the Revdex.com site filed against Direct Express that has now been cleared upYes I contacted the Revdex.com as a natural reaction, but not for hopes of true resolutions as everybody knows the Revdex.com is one of the agencies that are there to give people a sense of citizen supportI'm actually shocked the Revdex.com responded, However not but there answerClosing an bank card because you made a phone call from an app is not a reason to close a person account, and then wait until the client calls number to send another card. One of the complaints filed against Direct express that I found on the Revdex.com site a lady was warning other card holders about Direct Express-and provide some helpful suggestion for other card holders looking for other cards services for direct depositThat was the respond she had to the same message I received from Revdex.com and Direct Express, So I will review my options and although Revdex.com and Dierct Express failed to do the right thing in this matterI'm satisfied with fact that I know that if Direct Express doesn't make the necessary changes to train there staff , more clients are going to research the countless complaints and find that helpful lady suggest like I did and follow her advice on looking into other optionsIt's a shame that Direct Express is willing to look at this complaint and countless others as percent of what they feel is a small problem, when in fact the respond they should have had was they are always looking to improve. However with an attitude like that my complaint is just tip what of will be a ongoing problem for Direct ExpressAs more clients get tired of dealing with Direct Express the government will have to look into a nothing bank it just a matter of time.
Regards,
*** ***