U S Direct Express

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe
cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue. Please note that I have forwarded *** *** complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Most Recent MessageDate Sent: 5/31/7:50:PMRevdex.com,Please note that this complaint is a duplicate filed by Mr***. Additionally, Direct Express spoke with Mr*** on 5/26/and advised him he could fax the dispute paperwork to Direct Express. Mr*** was also provided contact information in the event he requires additional assistance.Sincerely,*** *** *** ***Comerica Incorporated***

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. *** ***'s concern involves a dispute she filed on her Direct Express Card. Below is a summary of the results of the investigation:
On 1/20/- ***
*** opened a dispute for three unauthorized transactions (each $535.00) totaling $1,that occurred on 01/19/at the *** ***
On 2/10/- Direct Express received the dispute paperwork
On 3/06/- Direct Express denied the Claim was for conflicting information. Direct Express sent *** *** a letter advising her that if she wished to continue her pursuit of the claim, Direct Express recommends that she report the incident to her local law enforcement or contact the Merchant directly
The transactions that *** *** disputed are cash purchases where the PIN and Card is required. There were no invalid PIN attempts or PIN changes
The Direct Express Investigator spoke with *** *** and additionally attempted to reach the Police Detective *** *** stated she spoke with. Unfortunately, the investigator was not successful in reaching the detective.
Please have *** *** contact me directly if she has any questions
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issuePlease note that I have forwarded Ms***s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may
contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue.Sincerely,*** *** ***Vice PresidentComerica IncorporatedCorporate Quality Process Department

RevDex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction
ratingThe cardholder may contact Direct Express
directly by calling *** and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Mr***'* complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by *** * ***. Mr*** is concerned about a dispute he filed on his Direct Express card. I have escalated your complaint to management at Direct Express to review. Mr*** will be
notified by Direct Express of the outcome of the investigation.Sincerely,*** *** ***Vice PresidentComerica Incorporated***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe
cardholder may contact Direct Express directly by calling ***-***-*** and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I have been informed by Direct Express management that Ms*** claim has been paid. Additionally, I spoke with MsHammick and she acknowledged that her card was credited for her disputeI assured Ms*** that we are reviewing the customer service concerns she shared with me. Management is reviewing the telephone calls and logs and will address issues as identifiedPlease let me know if you have any further questions or concernsSincerely,
*** *** ***
Vice President
Comerica Incorporated
Corporate Quality Process

Complaint: ***
I am rejecting this response because:The company has done nothing to refund my stolen moneyThey covall account hacks thousands reportedThey have no affiliation with social security or goverment office.I have done everything this company has requested of me as of May
Regards,
*** ***

Revdex.com,
I have been notified by Direct Express Management that *** *** dispute was resolved on December 16, 2015. See below for specific details:
Fair hearing review approved the claim and the denial was overturned. The transaction history was reviewed since and there was no history with the disputed merchants; A final credit in the amount of $1,was issued to the Direct Express account. A letter notifying *** Feldman of the credit was also sent
Sincerely,
*** *** ***
Vice President
Comerica Incorporated
Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was called today by Direct Express and was told they are sending me my card on Wednesday, I should have two months of pay on it when it arrives
Regards,
*** ***

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Please note that I have been informed by Direct Express management that on08/25/additional information was received and a fair hearing review was openedClaim is currently pending completion of the fair hearing review. Mr*** will benotified by Direct Express once the review is complete.Sincerely,*** *** *** ***Comerica IncorporatedCorporate Quality Process Department

Revdex.com,As I mentioned in my previous response, I forwarded Ms***' complaint to management at Direct Express to review and contact her to discuss in detail. I have been informed that Direct Express has not been able to locate a card in her name.Direct Express and I have attempted to call Ms*** at the telephone number she listed in her complaint. Unfortunately, the telephone number is not accepting any messages.Direct Express also emailed Ms*** and the email was returned to them as undeliverable. Lastly, Direct Express has sent Ms*** a letter providing their telephone number and encouraging her to call them so they may assist her.Please encourage Ms*** to contact Direct Express at ***.Sincerely,*** *** ***Vice PresidentComerica Incorporated

Revdex.com,I received the following update from Direct Express concerning Mr*** dispute:10/16/17: The Direct Express cardholder advocacy group (CAG) contacted Mr*** to address his concernsCAG advised Mr*** that he had previous history with PlayStation Network (including on a previously closed card) which would need to be accounted for in regards to his fraud claimCAG emailed Mr*** digital copies of his transaction history and his questionnaire of fraudMr*** has the CAG’s contact information for follow up. Claim is pending waiting on dispute paperwork. In summary, Mr*** will be notified when his dispute investigation is complete. Sincerely,*** *** ***Vice President

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. Ms*** is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate and contact Ms
***
Please encourage Ms*** to contact me directly if she has any questions
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
###-###-####

Complaint: ***
I am rejecting this response because:
What we actually discussed verbatim was the inexcusable poor behavior of your customer service staffThat is not indicated on this communication,nor is our discussion of you going back reviewing the tapes and having further discussions on behavior with your staff as we discussed.
In addition we also discussed the fact that my paperwork AND police report were mailed out as a result of a discussion with your staff memberI said, if they still had not been recieved though they'd been placed in the mail on 07/, I'd call to follow up with you at the number you gave me at our last phone conversation
The fact that neither of these is mentioned in your reply to Revdex.com indicates a clear lack of understanding and remorse in any wrong doing by any team member on your staff
Regards,
*** ***

Revdex.com,I have been informed by Direct Express management that numerous attempts have been made to *** *** by email and telephone calls. In the emails and voice messages left for him, Mr*** was provided direct contact information.Sincerely,*** *** ***Vice PresidentComerica Incorporated

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe
cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** ***
Vice President Comerica Incorporated Corporate Quality Process Department

Complaint:
I am rejecting this response because: You telling me this is a problem that needs to be taken up with the U.SDepartment of Treasury, Bureau of Fiscal Services. So again I ask who is overseeing this business because when I called the Bureau of Fiscal Services; I was told they don't oversee the card they and I quote just issue them. They have no mechanism for complaints or to resolve issues with the card. And they referred be back to the card themselves or if there is a problem with your deposit then they refer I need to contact the agency that issued the deposit (ie Department of Veterans Affairs or Social Security).You too refer me to Direct Express' customer service number who are either indifferent to the problem, have no definite answers to questions or to way to resolve issues. So I am to believe that this company is not overseen by any one or any entity but themselves. And what difference does it make that they have 95% cardholder satisfaction rating; why is it so important to the Revdex.com that you saw fit to include it in the response to my complaint. So my only recourse is to deal with the exact same people I am having an issue with in the first place. To talk with a plethora of minimum wage phone answerers; who are sitting in a call center reading off a script as to basically what to say if it is problem A, B, or C. Spending hours on hold, because they are experience a larger then call volume. Getting hung up on because once again we're sorry they are having issues with the phone system and it's dropping calls instead of transferring and putting them in a que for the escalation department. Waiting in excess of three weeks for them to send paperwork to resolve a dispute. So basically you at the Revdex.com are of no help. Except getting me escalated to someone in upper management above the call center level.
Regards,
*** ***