U S Direct Express

Complaint: [redacted]
I am rejecting this response because:
I did not make the charges and the customer services representive stated that the purchase were made online so they did not need a my pin and was pick up at Lauderhill store .I went thru the correct channels .The charges were not cleared for a few days after the purchase were made that's why I did not notices them. their representive agreed it is on tape recorded by them .
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder...

may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.   Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concern involves her grandmother's Direct Express card.  I have escalated her complaint to management at Direct Express. 
Direct Express has...

been unsuccessful in reaching [redacted] by telephone or email.  It is imperative they speak with her as soon as possible.  On August 7, 2014, Direct Express sent [redacted] a letter to contact [redacted], [redacted]t.  [redacted]'s telephone number is [redacted].
Please encourage [redacted] to contact [redacted] so Direct Express can assist in resolving her concerns.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
Corporate Quality Process
[redacted]

Revdex.com,
I have been informed by Direct Express that the Dispute paperwork has not been received from [redacted] as of last week.  I have left [redacted] a voice message to contact me to discuss further.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,
I have been informed by Direct Express management that an investigator will contact the detective again regarding this case since the previous outreach was unsuccessful.  I was also informed that Direct Express received a certified letter from Ms. [redacted] on 5/19 and their Fraud team is reviewing the information.  Ms. [redacted] will be contacted by Direct Express.
I will provide another update once received.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling 888-741-1115 and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: I was told a card would be expedited and I would receive it in two days, so it would arrive by Friday. It is now Monday, and I have been trying to get a hold of the person I spoke with to see what the delay is, but my attempts have been unsuccessful, and my voicemails remain unanswered. Yes, they did waive a fee that I did not aware was charged and should not have been charged, because it is not my fault I have yet to receive a card. My card was canceled due to a charge I did not recognize on 1/13/14, and I have yet to receive a card. I have been charged several late fees on my bills because I have no access to my money. This company is suppose to take care of social security recipients and I cannot believe I am having to deal with this. This is my only source of income, and I have not had access to my funds that were deposited almost two weeks ago. Whenever I call the customer service they always have an excuse such as to give it a few more days, or there are delays due to weather, but I have been hearing these same excuses since the card was canceled. When I was told the card would be expedited I was also told I could not get a tracking number until the day the card was going to be delivered to my house, which makes no sense, because everyone knows, you are given a tracking number as soon as you ship a package. I am irritated and frustrated with this whole situation. There is no excuse for me to have to go through all of this. I have also had to cancel extremely important appointments for my disabled daughter because I do not have money for gas, because I do not have access to my funds. I can't imagine how many other people are facing the same issues I am, and my sympathy goes out to them. I am not happy with any results, because there have not been any.
After several hours trying to get through customer service, I was finally given the tracking information. According to the tracking information, the card was shipped out on Friday the 7th, which is the day I was told I would receive the card. Obviously I was not going to receive the card the same day the company decided to ship it out. I am glad the card should be in my hands today, but I am extremely disappointed in the amount of time it took to get to me. 
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about accessing the balance on her Direct Express card.  I have escalated her complaint to management at Direct Express to review and contact [redacted]...

[redacted].I confirmed by telephone today that [redacted] has spoken with Direct Express and her issues have been resolved.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me,it only took 8 months but who is counting.They need a better system to help people in these situations. 
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded  [redacted]' complaintto Management at Direct Express to review and reach out to her to assist in resolving her issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have received the complaint submitted to your agency by [redacted] of [redacted] Public Guardians.  The complaint concerns the Direct Express card for [redacted].I have escalated this complaint to Direct Express management for review and Mr....

[redacted] will be contacted directly.  Additionally, I have spoken to Mr. [redacted] and explained the process and provided him with my telephone and email address.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned with a dispute he filed on his Direct Express card.  I have escalated his complaint to a Direct Express Manager to review and reach out to Mr. [redacted]...

to discuss his claim.
Mr. [redacted] should hear from Direct Express by the end of next week.
Sincerely,
Susan Rutledge Reeves
Vice President
Comerica Incorporated
###-###-####

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Mr....

[redacted] will be notified by Direct Express when the investigation is completed.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder...

satisfaction rating. The cardholder may contact Direct Expressdirectly by calling ###-###-#### and they will be happy to work with them toresolve their issue.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com,
I have been informed by Direct Express management that the payment for has posted [redacted]’s account.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving his issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,
Direct Express management has reviewed Mr. [redacted]'s card activity and does not see that his card was overdrawn as he indicates in his complaint.  They have made numerous attempts to contact Mr. [redacted] to discuss his concerns but have not been able to speak with him directly.
[redacted] from Direct Express can be contacted at [redacted].  She is eager to speak with him to address any and all concerns he may have.
In summary, the specifics Mr. [redacted] outlines in his complaint do not appear to be accurate.  Unfortunately, he needs to speak with Direct Express to address his concerns.
Mr. [redacted] can feel free to contact me directly also and I would be happy to assist him in anyway I can.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]