U S Direct Express

Revdex.com,I have been informed by Direct Express management that statements were mailed to Ms. [redacted].  Additionally, if Ms. [redacted] wishs to continue her pursuit of this claim we recommend that you do so by seeking reimbursement directly from the merchant.Sincerely,[redacted]Vice President [redacted]

Complaint: [redacted]
I am rejecting this response because:I was supposed to get a new card with the amount that was wrongly charged to my account. That was almost a month ago and no card ,no refund , just more statements taking the fee from the amount. How hard can this possibly be to fix?????? You should be embarrassed by this whole incidence of incompetence.
Regards,[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business...

Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Mr. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
In response to Mr. [redacted]'s response to his denial.  Management at Direct Express has provided the following information:
On January 26, 2016 Mr. [redacted]’s claim was reviewed again and a Fair Hearing was conducted.   After this review, the claim remains denied due conflicting information.   Mr. [redacted] was sent a letter explaining his claim was denied and again reviewing the reasons.  Below is a summary of the conflicting information:
*The original investigation determined that Mr.  Johnson’s telephone number was used 23 seconds prior to the disputed ATM withdrawals.
*There were no invalid PIN attempts or PIN changes prior to the disputed ATM withdrawals.
*The disputed ATM withdrawals follow Mr. [redacted]’s spending trends.
*The Fair Hearing review supports the original investigation results – the claim was denied.
I can appreciate that Mr. [redacted] disagrees with the results of the investigation, but Direct Express has indicated that they are not able to determine that fraud occurred.
Respectfully, Comerica requests that you close this complaint without merit.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue. Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Us direct express gave me no explanation a freaking letter saying nothing happened...bs....I sent a copy of the email and sent on all paperwork withink the ten days..why does this company keep doing this...something seriously needs to be done ..they have not even  tried to look I to this matter,,,,I'm very upset with this cpany.

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.I have escalated Mr. Minor's complaint to management at Direct Express to review his complaint and contact him.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: Although my personal matter with the company has been resolved I do believe the bank falls under The Revdex.com has a role to play as the bank deals with customers.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank YouYou have successfully scheduled a Phone appointment. We estimate this appointment will take 1-2 hours.Your appointment will be on Thursday, June 19, 2014, at 10:30 a.m. Central Time.We will call you at the phone number you provided: [redacted]Please make sure you are near this phone 5 minutes before the scheduled time of appointment. If you need to cancel or reschedule your appointment, please have this information with you and call our toll-free number, [redacted] (TTY [redacted]). SSA representatives are available Monday through Friday from 7 a.m. to 7 p.m.Please begin gathering the documents we may need to complete your application. Visit the following pages to help you prepare.For Disability: [redacted]For Retirement or Medicare: [redacted]For Supplemental Security Income: [redacted]Thank YouYou have successfully scheduled a Phone appointment. We estimate this appointment will take 1-2 hours.Your appointment will be on Thursday, June 19, 2014, at 10:30 a.m. Central Time.We will call you at the phone number you provided: [redacted]Please make sure you are near this phone 5 minutes before the scheduled time of appointment. If you need to cancel or reschedule your appointment, please have this information with you and call our toll-free number, [redacted] (TTY [redacted]). SSA representatives are available Monday through Friday from 7 a.m. to 7 p.m.Please begin gathering the documents we may need to complete your application. Visit the following pages to help you prepare.For Disability: [redacted]
For Retirement or Medicare: [redacted]
For Supplemental Security Income: [redacted]
Regards,
[redacted]

Revdex.com,Direct Express management has informed me that Mr. [redacted] issue has been resolved.  He was encouraged to visit his local Social Office and he will be issued an immediate reimbursement of his funds.I have left Mr. [redacted] a voice message and email - requesting that he contact me.  I believe he has additionally spoken with Social Security who informed him that he can go into a Social Security office and retrieve his funds.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,Direct Express management has provided the following update:On  9/15/17 – Additional $5.00 was debit adjusted from the merchant representing on August 9, 2017.  The Direct Express cardholder advocacy group (CAG) called and spoke with Ms. [redacted] to address her concerns.  The CAG advised Ms. [redacted] that the representment documentation which the merchant had provided was sufficient to tie her to the transactions. The CAG mailed Ms. [redacted] the representment documentation provided by the merchant per her request. Ms. [redacted] has the CAG’s contact information should she have additional questions. In summary, Ms. [redacted] must work directly with the merchant on any recovery efforts.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,Unfortunately, this complaint does not have the Direct Express Cardholder's name, address, and telephone number.  Therefore, I am unable to escalated to Direct Express to assist the cardholder with their concerns.Sincerely,[redacted]Vice PresidentComerica...

Incorporated

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concern involves a dispute he filed on his Direct Express Card for $314.85.
I escalated [redacted]'s complaint to management at Direct Express...

for review and to reach out to [redacted].  On September 8, 2014, Direct Express management spoke with [redacted] and his card was credit $314.85.
Please encourage [redacted] to contact me directly if he has any questions or further concerns.  I would be happy to speak with him.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,I have requested an update from Direct Express concerning [redacted]'s concerns.  Additionally, it is my understanding that the Cardholder Advocacy Group has reached out to Ms. Burleson.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she
filed on her Direct Express card. I have escalated the complaint to management at Direct Express to investigate and contact Ms....

[redacted].
Please encourage Ms. [redacted] to contact me directly if she has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about his Direct Express card.  He is concerned because he ordered a replacement card on 12/17/2014 via regular mail and he did not receive...

it.On 12/30/2014 Mr. [redacted] requested another card and he chose expedited shipping, therefore, he was charged $13.50 and $4.00 card replacement fee. On 01/5/15 Mr. [redacted] received his card and the new card was registered and he had access to his funds. On 1/05/15, as a courtesy, Direct Express Management issued a refund of $17.50 to Mr. [redacted]' card.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to research and contact Mr. [redacted].  Below is...

a summary of the dispute timeline:On 02/14/15: Dispute [redacted] was opened for an alleged unauthorized ATM transaction totaling $483.00 that occurred on 2/13/15.On 03/11/15: Dispute paperwork was received.  Investigation continues.  On 03/31/15: Claim was closed, additional information is needed.   On 05/21/15: Direct Express management will contact Mr. [redacted] to advise him on what additional information is needed and to inform him he can fax the additional information to Direct Express to expedite the process.  Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Please note in Attachment #1 from Direct Express FAQ section it states that funds may NOT be transfered to a bank outside the continental U.S. All fraudulent charges were transfered to a bank in Malaysia.
 Please note attachment #2.Letter from Direct Express Fraud Department.This letter states that if the completed form is received within 10 days of original complaint that a provisional credit will be issued on the 10th business day.MY ORIGINAL COMPLAINT WAS FILED ON 09/12/14.I did not receive the form until 09/20/14 via USPS making it impossible for me to have it returned within 10 days of original complaint.During my original conversation over this dispute I inquired if forms could be faxed or e-mailed and was told no.
I am requesting an explanation from [redacted] re: above as well as a provisional credit being issued.
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department