U S Direct Express

[redacted] Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s...

94%cardholder satisfaction rating. The cardholder may contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] Little's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I have requested that Direct Express management reach out to Ms. Alice C Nicodemus to discuss her dispute with her. Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] in concerned about her Direct Express card.  I have escalated her complaint at Direct Express management for investigation.  I have also asked that a manager...

reach out to Ms. [redacted] and discuss her concerns.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

[redacted] Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The...

cardholder may contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] Little's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complant submitted to your agengy by [redacted].  Ms. [redacted] is concerned about a dispute she opened on her Direct Express card.  I have escalated her complaint to management at Direct Express to review.  Ms. [redacted] will be...

notified of the outcome of the investigation.Meanwhile, please encourage Ms. [redacted] to contact me if she has questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  She is concerned about the process and timeline for disbursing the monies on her brother’s Direct Express Card. 
I have escalated Ms. [redacted]'s...

complaint to management at Direct Express to investigate and contact her to resolve her issues.
Please encourage Ms. [redacted] to contact me if she has any questions or additional concerns.  I would be happy to assist her.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
Corporate Quality Process Department
###-###-####

Revdex.com:
it took 7 days but spoke to the direct express advocacy person [redacted],and he helped me settle the problem I was having,thank you for the help and this issue was solved
Regards,
[redacted]

Revdex.com,
On January 25, 2016, Mr. [redacted]' Direct Express claim was approved.  Account was credited for $567.53.  Final credit letter was mailed to Mr. [redacted].  Additionally, Direct Express management spoke with with Mr. [redacted] regarding the outcome of his claim.   
In summary, Mr. [redacted]' issues have been resolved.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 
Thank you but still I do not have my money back and this should of been right back right away with no playing with my money. sorry but I want it back now.

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  Mr. [redacted]'s concern involves his Direct Express card.  Specifically the balance and activity on his card.  I have escalated his complaint to...

management at Direct Express to contact Mr. [redacted].
I will provide an update when received.  Additionally, I left Mr. [redacted] a voice message today to contact me so I can be assured he has been contacted.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] [redacted].  Mr. [redacted] is concerned about fees he was assessed for a replacement Direct Express card.  I escalated his complaint to Direct Express management for...

review.I have been informed by Direct Express that on 03/30/15 a reimbursement in the amount of $17.50 was credited to Mr. [redacted] card.Sincerely,[redacted] [redacted]
[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concered about a $600 ATM withdrawal on his Direct Express card that he did not receive the money.I escalated h is complaint to management at Direct...

Express who has credited back the $600 to his card.  I confirmed with Mr. [redacted] that his complaint has been resolved.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
I have been informed by Direct Express Management that Ms. [redacted]'s claim was approved and her account credited on May 25, 2016 in the amount of $743.24.  A letter was sent to her informing of the credit to her card.  Additionally, Direct Express attempted to reach Ms. [redacted] by telephone but was unsuccessful in speaking with her.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Complaint: [redacted]
 
I am rejecting this response because:They have not done anything. I have gotten no response from them regarding this matter

Revdex.com,Mr. Kwan would like to speak with him a senior investigator again about the denial on his dispute.  Sincerely,[redacted]Vice PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because:
Regards,[redacted]    I would like proof of the payment because the IRS is still saying they did not take the money.

Revdex.com,
I have been informed by Direct Express Management that they have left a voice message for the cardholder.  As of today.  Direct Express Management has not heard back from her.  Additionally, her claims are still pending, as she has not returned her dispute paperwork.  To ensure the disputes are investigated. it is important that the dispute paperwork be returned to Direct Express.
Please encourage the cardholder to contact me if she has any questions or concerns.  I would be happy to speak with her.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]