Tresl Reviews (%countItem)
Tresl Rating
Address: 1706 E New Hope Dr Ste A, Cedar Park, Texas, United States, 78641-5108
Phone: |
Show more...
|
Fax: |
+1 (512) 336-8704 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Tresl
Add new contacts
ADVERTISEMENT
Excellent process and professionalism. Process was seamless and any and all questions were answered in a timely manner. Highly recommend!
Thank you Doug for your positive comments. We are glad to be able to assist you with your refinance. Have a great holiday season.
I am switching my vehicle service extended warranty from Easy Care to Forever Car. I want to cancel the Easy Care warranty agreement and instate the Forever Car warranty agreement. Initially Innovative Funding Services the administrator of the Easy Care warranty agreement were responsive and timely with responses to questions and request. However, once I revealed my intent to cancel the Easy Care Warranty agreement, Innovative Funding Services began to leave me on hold for long periods of time ( in excess of half an hour) or just not answer my calls. Innovative Funding Service's representative s told me they had to get someone to call me back at a later date to arrange a talk in order to get a cancellation form. After a few days a representative from Innovative Funding Services (IFS) returned my call and said they would email a cancellation from to my email address, ***. The IFS rep also claimed that they would have to make the refund check out to Chartway Federal Credit Union the lienholder of my auto loan. I told the representative I had paid for the warranty agreement out right with my own funds and the representative insisted I call Chartway to ensure I could the refund could be sent to me.. I communicated I would and to send the form via email like the representative had stated. Several days later no email and all attempts to contact them have been met with super long hold times and request to leave a voicemail stating my reason for calling and a call back number. Which I have done repeatedly for the past two days. Today I was on hold and a robo message said I was next in line and after a lengthy wait a voice message would come on saying to leave a message. This has occurred several times. I receive no return call or any email. This has gone on for three days. I would like a refund and for, IFS, to arrange a firm date to switch my warranty from Easy Care to a Forever Car service agreement as the Forever Car warranty has a thirty day waiting period before the policy goes in force.
Thank you in advance for resolving this matter with IFS
After reviewing the complaint and response to Mr., IFS has reviewed our recorded call. According to Mr. original request, he had indicated that he was planning on selling the vehicle. Then, he later indicated that he wanted to request cancellation of both the vehicle service contract as well as the GAP insurance. On that same day, December 4, 2018, IFS sent him the paperwork, which is attached for his review, so we could get the cancellation process started. So far, IFS has not received any paper work back so we can properly cancel the products with Easy Care. Mr. did not pay for the vehicle service agreement or the GAP with his own funds as it was financed into the loan. Since the products were financed, IFS has to send the funds back to the lienholder unless he sells the vehicle. If he sells the vehicle or trades the vehicle, the funds can be returned directly to him.
At this point, Mr. can simply return the attached paperwork and we can process the request. Thank you.
I am switching my vehicle service extended warranty from Easy Care to Forever Car. I want to cancel the Easy Care warranty agreement and instate the Forever Car warranty agreement. Initially Innovative Funding Services the administrator of the Easy Care warranty agreement were responsive and timely with responses to questions and request. However, once I revealed my intent to cancel the Easy Care Warranty agreement, Innovative Funding Services began to leave me on hold for long periods of time ( in excess of half an hour) or just not answer my calls. Innovative Funding Service's representative s told me they had to get someone to call me back at a later date to arrange a talk in order to get a cancellation form. After a few days a representative from Innovative Funding Services (IFS) returned my call and said they would email a cancellation from to my email address, ***. The IFS rep also claimed that they would have to make the refund check out to Chartway Federal Credit Union the lienholder of my auto loan. I told the representative I had paid for the warranty agreement out right with my own funds and the representative insisted I call Chartway to ensure I could the refund could be sent to me.. I communicated I would and to send the form via email like the representative had stated. Several days later no email and all attempts to contact them have been met with super long hold times and request to leave a voicemail stating my reason for calling and a call back number. Which I have done repeatedly for the past two days. Today I was on hold and a robo message said I was next in line and after a lengthy wait a voice message would come on saying to leave a message. This has occurred several times. I receive no return call or any email. This has gone on for three days. I would like a refund and for, IFS, to arrange a firm date to switch my warranty from Easy Care to a Forever Car service agreement as the Forever Car warranty has a thirty day waiting period before the policy goes in force.
Thank you in advance for resolving this matter with IFS
After reviewing the complaint and response to Mr., IFS has reviewed our recorded call. According to Mr. original request, he had indicated that he was planning on selling the vehicle. Then, he later indicated that he wanted to request cancellation of both the vehicle service contract as well as the GAP insurance. On that same day, December 4, 2018, IFS sent him the paperwork, which is attached for his review, so we could get the cancellation process started. So far, IFS has not received any paper work back so we can properly cancel the products with Easy Care. Mr. did not pay for the vehicle service agreement or the GAP with his own funds as it was financed into the loan. Since the products were financed, IFS has to send the funds back to the lienholder unless he sells the vehicle. If he sells the vehicle or trades the vehicle, the funds can be returned directly to him.
At this point, Mr. can simply return the attached paperwork and we can process the request. Thank you.
Thank you Lea D. She made the process easy, her attitude was great, could not ask for better person. thank you so much for helping me get refinanced Thanks again IFS and Happy Holiday.
Pamela, thanks so much for your comments. We wish you a wonderful holiday season also. Thanks
Thank you Lea D. She made the process easy, her attitude was great, could not ask for better person. thank you so much for helping me get refinanced Thanks again IFS and Happy Holiday.
Pamela, thanks so much for your comments. We wish you a wonderful holiday season also. Thanks
I am switching my vehicle service extended warranty from Easy Care to Forever Car. I want to cancel the Easy Care warranty agreement and instate the Forever Car warranty agreement. Initially Innovative Funding Services the administrator of the Easy Care warranty agreement were responsive and timely with responses to questions and request. However, once I revealed my intent to cancel the Easy Care Warranty agreement, Innovative Funding Services began to leave me on hold for long periods of time ( in excess of half an hour) or just not answer my calls. Innovative Funding Service's representative s told me they had to get someone to call me back at a later date to arrange a talk in order to get a cancellation form. After a few days a representative from Innovative Funding Services (IFS) returned my call and said they would email a cancellation from to my email address, ***. The IFS rep also claimed that they would have to make the refund check out to Chartway Federal Credit Union the lienholder of my auto loan. I told the representative I had paid for the warranty agreement out right with my own funds and the representative insisted I call Chartway to ensure I could the refund could be sent to me.. I communicated I would and to send the form via email like the representative had stated. Several days later no email and all attempts to contact them have been met with super long hold times and request to leave a voicemail stating my reason for calling and a call back number. Which I have done repeatedly for the past two days. Today I was on hold and a robo message said I was next in line and after a lengthy wait a voice message would come on saying to leave a message. This has occurred several times. I receive no return call or any email. This has gone on for three days. I would like a refund and for, IFS, to arrange a firm date to switch my warranty from Easy Care to a Forever Car service agreement as the Forever Car warranty has a thirty day waiting period before the policy goes in force.
Thank you in advance for resolving this matter with IFS
After reviewing the complaint and response to Mr., IFS has reviewed our recorded call. According to Mr. original request, he had indicated that he was planning on selling the vehicle. Then, he later indicated that he wanted to request cancellation of both the vehicle service contract as well as the GAP insurance. On that same day, December 4, 2018, IFS sent him the paperwork, which is attached for his review, so we could get the cancellation process started. So far, IFS has not received any paper work back so we can properly cancel the products with Easy Care. Mr. did not pay for the vehicle service agreement or the GAP with his own funds as it was financed into the loan. Since the products were financed, IFS has to send the funds back to the lienholder unless he sells the vehicle. If he sells the vehicle or trades the vehicle, the funds can be returned directly to him.
At this point, Mr. can simply return the attached paperwork and we can process the request. Thank you.
I am switching my vehicle service extended warranty from Easy Care to Forever Car. I want to cancel the Easy Care warranty agreement and instate the Forever Car warranty agreement. Initially Innovative Funding Services the administrator of the Easy Care warranty agreement were responsive and timely with responses to questions and request. However, once I revealed my intent to cancel the Easy Care Warranty agreement, Innovative Funding Services began to leave me on hold for long periods of time ( in excess of half an hour) or just not answer my calls. Innovative Funding Service's representative s told me they had to get someone to call me back at a later date to arrange a talk in order to get a cancellation form. After a few days a representative from Innovative Funding Services (IFS) returned my call and said they would email a cancellation from to my email address, ***. The IFS rep also claimed that they would have to make the refund check out to Chartway Federal Credit Union the lienholder of my auto loan. I told the representative I had paid for the warranty agreement out right with my own funds and the representative insisted I call Chartway to ensure I could the refund could be sent to me.. I communicated I would and to send the form via email like the representative had stated. Several days later no email and all attempts to contact them have been met with super long hold times and request to leave a voicemail stating my reason for calling and a call back number. Which I have done repeatedly for the past two days. Today I was on hold and a robo message said I was next in line and after a lengthy wait a voice message would come on saying to leave a message. This has occurred several times. I receive no return call or any email. This has gone on for three days. I would like a refund and for, IFS, to arrange a firm date to switch my warranty from Easy Care to a Forever Car service agreement as the Forever Car warranty has a thirty day waiting period before the policy goes in force.
Thank you in advance for resolving this matter with IFS
After reviewing the complaint and response to Mr., IFS has reviewed our recorded call. According to Mr. original request, he had indicated that he was planning on selling the vehicle. Then, he later indicated that he wanted to request cancellation of both the vehicle service contract as well as the GAP insurance. On that same day, December 4, 2018, IFS sent him the paperwork, which is attached for his review, so we could get the cancellation process started. So far, IFS has not received any paper work back so we can properly cancel the products with Easy Care. Mr. did not pay for the vehicle service agreement or the GAP with his own funds as it was financed into the loan. Since the products were financed, IFS has to send the funds back to the lienholder unless he sells the vehicle. If he sells the vehicle or trades the vehicle, the funds can be returned directly to him.
At this point, Mr. can simply return the attached paperwork and we can process the request. Thank you.
Thank you Lea D. She made the process easy, her attitude was great, could not ask for better person. thank you so much for helping me get refinanced Thanks again IFS and Happy Holiday.
Pamela, thanks so much for your comments. We wish you a wonderful holiday season also. Thanks
Thank you Lea D. She made the process easy, her attitude was great, could not ask for better person. thank you so much for helping me get refinanced Thanks again IFS and Happy Holiday.
Pamela, thanks so much for your comments. We wish you a wonderful holiday season also. Thanks
Mr. Mitchell was great! I felt very confident in my decision in working with him! I would definitely recommend this company!
Thank you for positive comments. We really appreciate wonderful customers like you!
Mr. Mitchell was great! I felt very confident in my decision in working with him! I would definitely recommend this company!
Thank you for positive comments. We really appreciate wonderful customers like you!
Mr. Mitchell was great! I felt very confident in my decision in working with him! I would definitely recommend this company!
Thank you for positive comments. We really appreciate wonderful customers like you!
Mr. Mitchell was great! I felt very confident in my decision in working with him! I would definitely recommend this company!
Thank you for positive comments. We really appreciate wonderful customers like you!
Used IFS to buy out a leased vehicle. From start to finish the employees and processes were efficient and professional. Hands down the best car loan process I've been involved with.
Thank you Chris for your positive responses. We hope you enjoy your new vehicle.
Used IFS to buy out a leased vehicle. From start to finish the employees and processes were efficient and professional. Hands down the best car loan process I've been involved with.
Thank you Chris for your positive responses. We hope you enjoy your new vehicle.
Used IFS to buy out a leased vehicle. From start to finish the employees and processes were efficient and professional. Hands down the best car loan process I've been involved with.
Thank you Chris for your positive responses. We hope you enjoy your new vehicle.
Used IFS to buy out a leased vehicle. From start to finish the employees and processes were efficient and professional. Hands down the best car loan process I've been involved with.
Thank you Chris for your positive responses. We hope you enjoy your new vehicle.
I bought a Nissan car through this co. from Avis on 5 /24/2-18 They said they had to charge me for a tag even though I had one to transfer. They over charged me $409.
I call several times and they said when it was returned to them from the DMV they would send it to me on .
I called again last week. The sales agent *** never called me back when I left her voice messages during and after the purchase, she is worthless.. I finally spoke with a supervisor who said my check was received back in Sept. *** said he would see that it was sent. I still have not received the refund.
Innovative Funding Services (IFS) apologizes for the delay with regard to this return of funds to you. IFS has to wait for the DMV to send us a refund check before we could cut the check to you. The DMV took a little longer than normal. The reimbursement check is only for the amount of $353.60 as there we some fees for the transfer of the existing tag. . This check is being sent out to you via USPS via *** today.
Complaint: ***
I am rejecting this response because: After receiving no call back from *** after several attempts, I was able to speak with her supervisor who told me the check was there since Sept. and the amount was $409. His contact info is as follows: *
*** | Sales Manager
Innovative Funding Services
***1
***
***
I requested the name of the person responsible for getting the check to me and the supervisor for them. I received no reply.
I still want that information and the full amount I was told and a complete invoice as to any charges. I think I should also receive interest on those funds that they have been holding. I think this may be common practice just to keep people's money, as many probably forget about it after so many months. Which, in my opinion, is a way to steal people's money. I think their records should be investigated by what ever power that be, and an audit performed.
Regards
After reviewing your rejection, I am attaching the documents relating to the payment of the fees with regard to the titles and registration of your 2017 Nissan purchase. I personally have been working with ***, our title clerk to ensure that you receive your refund. With regard to your purchase on the buyer's order, sales tax was collected in the amount of $1,130.12, license and registration fees of $363.95, and certificate of title fee of $88.25. As noted on the receipt from the state of Florida, an agency fee of $4.75, title fee of $83.50, sales tax of $1130.12 were paid for the certificate of title. To register your vehicle the state charged $5.35 fee and we were required to collect a temporary tag fee of $5.00 by the State of Texas, which is paid electronically. Thus, IFS collected a total of $1,582.32 and were assessed $1,228.72. The remaining of the $353.60 was sent to you on 11/26/2018 with check number #246889 via two day priority. I have included the copies of the check and postage that was sent to you. You should receive this fund by the end of this week.
I would like to apologize for any delays with regard to this purchase of the vehicle. I would like to mention that when you talked to JP Ebert, he looked at the total check of the refund. However, the refund from Escambia county included another borrower's refund as well as your refund. I hope this information and the provided items resolve your questions. Thank you again for your patience.
Complaint: ***
I am rejecting this response because: I asked for the name of who was responsible for getting me my check when it came in to your office back in Sept., and their immediate supervisor's name, as well.I do not believe that ***. was in error as to the amount. Why would some other person's refund be on MY file? I want interest on my funds, and I think that interest at the rate of 10% monthly would be a fair amount. I also would like the $6 for the registration fee that was supposed to be sent to me from your Co. but wasn't, so I had to go to the DMV after I finally received my title go get it. Wasting my time and gas.I would like YOUR supervisor's name. I would like your company's CEO's name. I would also like a telephone number and an e-mail address so I am able to contact your CEO directly.I would like for you to be aware that I find your company extremely incompetent. ***, who never returned my calls or messages, who, when I finally did reach her after 3 months, sent a message to the person who was responsible for getting my title. I received a message via email that my title had been mailed out in Jan. of 2017 from Iowa. I purchased the vehicle in 2018 and my title was from Ohio!
Regards
I bought a Nissan car through this co. from Avis on 5 /24/2-18 They said they had to charge me for a tag even though I had one to transfer. They over charged me $409.
I call several times and they said when it was returned to them from the DMV they would send it to me on .
I called again last week. The sales agent *** never called me back when I left her voice messages during and after the purchase, she is worthless.. I finally spoke with a supervisor who said my check was received back in Sept. *** said he would see that it was sent. I still have not received the refund.
Innovative Funding Services (IFS) apologizes for the delay with regard to this return of funds to you. IFS has to wait for the DMV to send us a refund check before we could cut the check to you. The DMV took a little longer than normal. The reimbursement check is only for the amount of $353.60 as there we some fees for the transfer of the existing tag. . This check is being sent out to you via USPS via *** today.
Complaint: ***
I am rejecting this response because: After receiving no call back from *** after several attempts, I was able to speak with her supervisor who told me the check was there since Sept. and the amount was $409. His contact info is as follows: *
*** | Sales Manager
Innovative Funding Services
***1
***
***
I requested the name of the person responsible for getting the check to me and the supervisor for them. I received no reply.
I still want that information and the full amount I was told and a complete invoice as to any charges. I think I should also receive interest on those funds that they have been holding. I think this may be common practice just to keep people's money, as many probably forget about it after so many months. Which, in my opinion, is a way to steal people's money. I think their records should be investigated by what ever power that be, and an audit performed.
Regards
After reviewing your rejection, I am attaching the documents relating to the payment of the fees with regard to the titles and registration of your 2017 Nissan purchase. I personally have been working with ***, our title clerk to ensure that you receive your refund. With regard to your purchase on the buyer's order, sales tax was collected in the amount of $1,130.12, license and registration fees of $363.95, and certificate of title fee of $88.25. As noted on the receipt from the state of Florida, an agency fee of $4.75, title fee of $83.50, sales tax of $1130.12 were paid for the certificate of title. To register your vehicle the state charged $5.35 fee and we were required to collect a temporary tag fee of $5.00 by the State of Texas, which is paid electronically. Thus, IFS collected a total of $1,582.32 and were assessed $1,228.72. The remaining of the $353.60 was sent to you on 11/26/2018 with check number #246889 via two day priority. I have included the copies of the check and postage that was sent to you. You should receive this fund by the end of this week.
I would like to apologize for any delays with regard to this purchase of the vehicle. I would like to mention that when you talked to JP Ebert, he looked at the total check of the refund. However, the refund from Escambia county included another borrower's refund as well as your refund. I hope this information and the provided items resolve your questions. Thank you again for your patience.
Complaint: ***
I am rejecting this response because: I asked for the name of who was responsible for getting me my check when it came in to your office back in Sept., and their immediate supervisor's name, as well.I do not believe that ***. was in error as to the amount. Why would some other person's refund be on MY file? I want interest on my funds, and I think that interest at the rate of 10% monthly would be a fair amount. I also would like the $6 for the registration fee that was supposed to be sent to me from your Co. but wasn't, so I had to go to the DMV after I finally received my title go get it. Wasting my time and gas.I would like YOUR supervisor's name. I would like your company's CEO's name. I would also like a telephone number and an e-mail address so I am able to contact your CEO directly.I would like for you to be aware that I find your company extremely incompetent. ***, who never returned my calls or messages, who, when I finally did reach her after 3 months, sent a message to the person who was responsible for getting my title. I received a message via email that my title had been mailed out in Jan. of 2017 from Iowa. I purchased the vehicle in 2018 and my title was from Ohio!
Regards
I bought a Nissan car through this co. from Avis on 5 /24/2-18 They said they had to charge me for a tag even though I had one to transfer. They over charged me $409.
I call several times and they said when it was returned to them from the DMV they would send it to me on .
I called again last week. The sales agent *** never called me back when I left her voice messages during and after the purchase, she is worthless.. I finally spoke with a supervisor who said my check was received back in Sept. *** said he would see that it was sent. I still have not received the refund.
Innovative Funding Services (IFS) apologizes for the delay with regard to this return of funds to you. IFS has to wait for the DMV to send us a refund check before we could cut the check to you. The DMV took a little longer than normal. The reimbursement check is only for the amount of $353.60 as there we some fees for the transfer of the existing tag. . This check is being sent out to you via USPS via *** today.
Complaint: ***
I am rejecting this response because: After receiving no call back from *** after several attempts, I was able to speak with her supervisor who told me the check was there since Sept. and the amount was $409. His contact info is as follows: *
*** | Sales Manager
Innovative Funding Services
***1
***
***
I requested the name of the person responsible for getting the check to me and the supervisor for them. I received no reply.
I still want that information and the full amount I was told and a complete invoice as to any charges. I think I should also receive interest on those funds that they have been holding. I think this may be common practice just to keep people's money, as many probably forget about it after so many months. Which, in my opinion, is a way to steal people's money. I think their records should be investigated by what ever power that be, and an audit performed.
Regards
After reviewing your rejection, I am attaching the documents relating to the payment of the fees with regard to the titles and registration of your 2017 Nissan purchase. I personally have been working with ***, our title clerk to ensure that you receive your refund. With regard to your purchase on the buyer's order, sales tax was collected in the amount of $1,130.12, license and registration fees of $363.95, and certificate of title fee of $88.25. As noted on the receipt from the state of Florida, an agency fee of $4.75, title fee of $83.50, sales tax of $1130.12 were paid for the certificate of title. To register your vehicle the state charged $5.35 fee and we were required to collect a temporary tag fee of $5.00 by the State of Texas, which is paid electronically. Thus, IFS collected a total of $1,582.32 and were assessed $1,228.72. The remaining of the $353.60 was sent to you on 11/26/2018 with check number #246889 via two day priority. I have included the copies of the check and postage that was sent to you. You should receive this fund by the end of this week.
I would like to apologize for any delays with regard to this purchase of the vehicle. I would like to mention that when you talked to JP Ebert, he looked at the total check of the refund. However, the refund from Escambia county included another borrower's refund as well as your refund. I hope this information and the provided items resolve your questions. Thank you again for your patience.
Complaint: ***
I am rejecting this response because: I asked for the name of who was responsible for getting me my check when it came in to your office back in Sept., and their immediate supervisor's name, as well.I do not believe that ***. was in error as to the amount. Why would some other person's refund be on MY file? I want interest on my funds, and I think that interest at the rate of 10% monthly would be a fair amount. I also would like the $6 for the registration fee that was supposed to be sent to me from your Co. but wasn't, so I had to go to the DMV after I finally received my title go get it. Wasting my time and gas.I would like YOUR supervisor's name. I would like your company's CEO's name. I would also like a telephone number and an e-mail address so I am able to contact your CEO directly.I would like for you to be aware that I find your company extremely incompetent. ***, who never returned my calls or messages, who, when I finally did reach her after 3 months, sent a message to the person who was responsible for getting my title. I received a message via email that my title had been mailed out in Jan. of 2017 from Iowa. I purchased the vehicle in 2018 and my title was from Ohio!
Regards