Tresl Reviews (%countItem)
Tresl Rating
Address: 1706 E New Hope Dr Ste A, Cedar Park, Texas, United States, 78641-5108
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I bought a Nissan car through this co. from Avis on 5 /24/2-18 They said they had to charge me for a tag even though I had one to transfer. They over charged me $409.
I call several times and they said when it was returned to them from the DMV they would send it to me on .
I called again last week. The sales agent *** never called me back when I left her voice messages during and after the purchase, she is worthless.. I finally spoke with a supervisor who said my check was received back in Sept. *** said he would see that it was sent. I still have not received the refund.
Innovative Funding Services (IFS) apologizes for the delay with regard to this return of funds to you. IFS has to wait for the DMV to send us a refund check before we could cut the check to you. The DMV took a little longer than normal. The reimbursement check is only for the amount of $353.60 as there we some fees for the transfer of the existing tag. . This check is being sent out to you via USPS via *** today.
Complaint: ***
I am rejecting this response because: After receiving no call back from *** after several attempts, I was able to speak with her supervisor who told me the check was there since Sept. and the amount was $409. His contact info is as follows: *
*** | Sales Manager
Innovative Funding Services
***1
***
***
I requested the name of the person responsible for getting the check to me and the supervisor for them. I received no reply.
I still want that information and the full amount I was told and a complete invoice as to any charges. I think I should also receive interest on those funds that they have been holding. I think this may be common practice just to keep people's money, as many probably forget about it after so many months. Which, in my opinion, is a way to steal people's money. I think their records should be investigated by what ever power that be, and an audit performed.
Regards
After reviewing your rejection, I am attaching the documents relating to the payment of the fees with regard to the titles and registration of your 2017 Nissan purchase. I personally have been working with ***, our title clerk to ensure that you receive your refund. With regard to your purchase on the buyer's order, sales tax was collected in the amount of $1,130.12, license and registration fees of $363.95, and certificate of title fee of $88.25. As noted on the receipt from the state of Florida, an agency fee of $4.75, title fee of $83.50, sales tax of $1130.12 were paid for the certificate of title. To register your vehicle the state charged $5.35 fee and we were required to collect a temporary tag fee of $5.00 by the State of Texas, which is paid electronically. Thus, IFS collected a total of $1,582.32 and were assessed $1,228.72. The remaining of the $353.60 was sent to you on 11/26/2018 with check number #246889 via two day priority. I have included the copies of the check and postage that was sent to you. You should receive this fund by the end of this week.
I would like to apologize for any delays with regard to this purchase of the vehicle. I would like to mention that when you talked to JP Ebert, he looked at the total check of the refund. However, the refund from Escambia county included another borrower's refund as well as your refund. I hope this information and the provided items resolve your questions. Thank you again for your patience.
Complaint: ***
I am rejecting this response because: I asked for the name of who was responsible for getting me my check when it came in to your office back in Sept., and their immediate supervisor's name, as well.I do not believe that ***. was in error as to the amount. Why would some other person's refund be on MY file? I want interest on my funds, and I think that interest at the rate of 10% monthly would be a fair amount. I also would like the $6 for the registration fee that was supposed to be sent to me from your Co. but wasn't, so I had to go to the DMV after I finally received my title go get it. Wasting my time and gas.I would like YOUR supervisor's name. I would like your company's CEO's name. I would also like a telephone number and an e-mail address so I am able to contact your CEO directly.I would like for you to be aware that I find your company extremely incompetent. ***, who never returned my calls or messages, who, when I finally did reach her after 3 months, sent a message to the person who was responsible for getting my title. I received a message via email that my title had been mailed out in Jan. of 2017 from Iowa. I purchased the vehicle in 2018 and my title was from Ohio!
Regards
I received financing through IFF in order to buy out my leased vehicle. The whole process took longer than expected which I did not mind. On the vehicle turn in date (Oct 1st) I reached out to IFF as I was worried about repossession since things weren't finalized with the payment to Hyundai.
My original dealings were with an agent named *** and initial communications with him were sparse. There was a period of time where I couldn't reach him and I had to find someone else to bring up concerns with the process. My lease turn in date was approaching and I feared Hyundai would repossess the car as things weren't finalized with the buy out payment to Hyundai
On the lease turn in date, I reached another associate, whose name I failed to write down. She explained that *** was out for an extended period of time. It was clear at that point that my finance process was hung up because of this. She had little knowledge of where things were at and suggested I wait for *** to contact me back. I brought up concerns of repossession due to passing the vehicle turn in date. She assured me that I wouldn't need to worry about that as they communicate with Hyundai and that they inform them of the buy out proceedings which should keep them at bay. I suppose it was my mistake to take their word they actually had any communications with Hyundai. I felt very secure due to this call and hadn't thought anymore of it.
On Friday, Nov 2nd, as I tried to leave for work, I found my car to be missing. I reached out to Hyundai and found they did indeed repossess the vehicle. Hyundai had still not received the buy out payment and had no notice from IFF of the buy out proceedings. In my communications with IFF that day, they informed me there were still some documents I needed to sign and have notarized. This was the first I was hearing about these documents (over a month into the process). Only then would they be able to release the check to Hyundai. I would have at least expected them to communicate with Hyundai that things were taking longer than expected, but that clearly did not happen.
Hyundai refused to release the vehicle until they got the check. And once they DID receive the check, It would be another 3-5 business days to post. Of course each day this took meant more fees from the repo lot. At this point, I had to miss a day of work due to not having a vehicle. It wasn't until the next week that the check made it to Hyundai. At this point, I was dealing with a supervisor named ***. He assured me that they have a person who had a contact at Hyundai and they would be able to get past the 3-5 business days to release the vehicle. It wasn't until Friday, Nov 9th that Hyundai received the check and once again, they had no knowledge of any communication regarding expediting the vehicle release. I felt so frustrated that IFF constantly tells me one thing and Hyundai immediately debunks that they are saying. I eventually got into a conference call with Hyundai and *** at IFF and they finally got onto the same page. I had to pay $370 to Hyundai as a repossession fee before they would release the vehicle. It was also after business hours on a Friday and that meant I wouldn't be able to retrieve the car until the next Monday. That's another 3 days of lot fees that I would have to foot the bill for. Ultimately the lot fees came to $440 dollars. In total, I was out $810 due to what I feel was miscommunication on IFF's part. This figure does not include the cost of taxis, missed work, and time spent on phone calls with various agencies.
This is the second response to this complaint. When IFS reviewed the account in question, it was determined that Mr. was already past due a few months when he inquired about purchasing his leased vehicle. Hyundai collections had already started the repossession process by this point. IFS was able to assist Mr. with the purchase but the fact that he was already behind on his lease is out of our control. Thus, at this time, IFS and Hyundai will not refund the fees for the repossession to the customer.
Complaint: ***
I am rejecting this response because:
No sorry, I don't accept that. Regardless of the past due status IFS never communicated with Hyundai that this lease buyout was in effect as the said they would to me. I was approved for financing for the remaining balance of the car which includes the past due. If this financing was completed in the timeline originally discussed with me I would not have fallen another month behind. I used the only funds I had to pay the down payment for the financing. After using these funds I was unable to pay the next payment which should have never existed if 1.the financing was completed in the original timeline discussed with me and 2. IFS communicated with Hyundai that this process was going down. I still submit that my vehicle was repossessed as a result of carelessness on the behalf of IFS.
Regards
Mr.,
IFS did not realize that you were so past due when you contacted us to purchase your leased vehicle. By the time that you had contacted us, the process to pick up your vehicle were already in place. Since we were unaware that you were so far past due, IFS did not know to contact the leasing group to stop the repossession. We are sorry for any delay but we cannot help customers that were already so far behind on their lease payments. Thanks
I received financing through IFF in order to buy out my leased vehicle. The whole process took longer than expected which I did not mind. On the vehicle turn in date (Oct 1st) I reached out to IFF as I was worried about repossession since things weren't finalized with the payment to Hyundai.
My original dealings were with an agent named *** and initial communications with him were sparse. There was a period of time where I couldn't reach him and I had to find someone else to bring up concerns with the process. My lease turn in date was approaching and I feared Hyundai would repossess the car as things weren't finalized with the buy out payment to Hyundai
On the lease turn in date, I reached another associate, whose name I failed to write down. She explained that *** was out for an extended period of time. It was clear at that point that my finance process was hung up because of this. She had little knowledge of where things were at and suggested I wait for *** to contact me back. I brought up concerns of repossession due to passing the vehicle turn in date. She assured me that I wouldn't need to worry about that as they communicate with Hyundai and that they inform them of the buy out proceedings which should keep them at bay. I suppose it was my mistake to take their word they actually had any communications with Hyundai. I felt very secure due to this call and hadn't thought anymore of it.
On Friday, Nov 2nd, as I tried to leave for work, I found my car to be missing. I reached out to Hyundai and found they did indeed repossess the vehicle. Hyundai had still not received the buy out payment and had no notice from IFF of the buy out proceedings. In my communications with IFF that day, they informed me there were still some documents I needed to sign and have notarized. This was the first I was hearing about these documents (over a month into the process). Only then would they be able to release the check to Hyundai. I would have at least expected them to communicate with Hyundai that things were taking longer than expected, but that clearly did not happen.
Hyundai refused to release the vehicle until they got the check. And once they DID receive the check, It would be another 3-5 business days to post. Of course each day this took meant more fees from the repo lot. At this point, I had to miss a day of work due to not having a vehicle. It wasn't until the next week that the check made it to Hyundai. At this point, I was dealing with a supervisor named ***. He assured me that they have a person who had a contact at Hyundai and they would be able to get past the 3-5 business days to release the vehicle. It wasn't until Friday, Nov 9th that Hyundai received the check and once again, they had no knowledge of any communication regarding expediting the vehicle release. I felt so frustrated that IFF constantly tells me one thing and Hyundai immediately debunks that they are saying. I eventually got into a conference call with Hyundai and *** at IFF and they finally got onto the same page. I had to pay $370 to Hyundai as a repossession fee before they would release the vehicle. It was also after business hours on a Friday and that meant I wouldn't be able to retrieve the car until the next Monday. That's another 3 days of lot fees that I would have to foot the bill for. Ultimately the lot fees came to $440 dollars. In total, I was out $810 due to what I feel was miscommunication on IFF's part. This figure does not include the cost of taxis, missed work, and time spent on phone calls with various agencies.
This is the second response to this complaint. When IFS reviewed the account in question, it was determined that Mr. was already past due a few months when he inquired about purchasing his leased vehicle. Hyundai collections had already started the repossession process by this point. IFS was able to assist Mr. with the purchase but the fact that he was already behind on his lease is out of our control. Thus, at this time, IFS and Hyundai will not refund the fees for the repossession to the customer.
Complaint: ***
I am rejecting this response because:
No sorry, I don't accept that. Regardless of the past due status IFS never communicated with Hyundai that this lease buyout was in effect as the said they would to me. I was approved for financing for the remaining balance of the car which includes the past due. If this financing was completed in the timeline originally discussed with me I would not have fallen another month behind. I used the only funds I had to pay the down payment for the financing. After using these funds I was unable to pay the next payment which should have never existed if 1.the financing was completed in the original timeline discussed with me and 2. IFS communicated with Hyundai that this process was going down. I still submit that my vehicle was repossessed as a result of carelessness on the behalf of IFS.
Regards
Mr.,
IFS did not realize that you were so past due when you contacted us to purchase your leased vehicle. By the time that you had contacted us, the process to pick up your vehicle were already in place. Since we were unaware that you were so far past due, IFS did not know to contact the leasing group to stop the repossession. We are sorry for any delay but we cannot help customers that were already so far behind on their lease payments. Thanks
I received financing through IFF in order to buy out my leased vehicle. The whole process took longer than expected which I did not mind. On the vehicle turn in date (Oct 1st) I reached out to IFF as I was worried about repossession since things weren't finalized with the payment to Hyundai.
My original dealings were with an agent named *** and initial communications with him were sparse. There was a period of time where I couldn't reach him and I had to find someone else to bring up concerns with the process. My lease turn in date was approaching and I feared Hyundai would repossess the car as things weren't finalized with the buy out payment to Hyundai
On the lease turn in date, I reached another associate, whose name I failed to write down. She explained that *** was out for an extended period of time. It was clear at that point that my finance process was hung up because of this. She had little knowledge of where things were at and suggested I wait for *** to contact me back. I brought up concerns of repossession due to passing the vehicle turn in date. She assured me that I wouldn't need to worry about that as they communicate with Hyundai and that they inform them of the buy out proceedings which should keep them at bay. I suppose it was my mistake to take their word they actually had any communications with Hyundai. I felt very secure due to this call and hadn't thought anymore of it.
On Friday, Nov 2nd, as I tried to leave for work, I found my car to be missing. I reached out to Hyundai and found they did indeed repossess the vehicle. Hyundai had still not received the buy out payment and had no notice from IFF of the buy out proceedings. In my communications with IFF that day, they informed me there were still some documents I needed to sign and have notarized. This was the first I was hearing about these documents (over a month into the process). Only then would they be able to release the check to Hyundai. I would have at least expected them to communicate with Hyundai that things were taking longer than expected, but that clearly did not happen.
Hyundai refused to release the vehicle until they got the check. And once they DID receive the check, It would be another 3-5 business days to post. Of course each day this took meant more fees from the repo lot. At this point, I had to miss a day of work due to not having a vehicle. It wasn't until the next week that the check made it to Hyundai. At this point, I was dealing with a supervisor named ***. He assured me that they have a person who had a contact at Hyundai and they would be able to get past the 3-5 business days to release the vehicle. It wasn't until Friday, Nov 9th that Hyundai received the check and once again, they had no knowledge of any communication regarding expediting the vehicle release. I felt so frustrated that IFF constantly tells me one thing and Hyundai immediately debunks that they are saying. I eventually got into a conference call with Hyundai and *** at IFF and they finally got onto the same page. I had to pay $370 to Hyundai as a repossession fee before they would release the vehicle. It was also after business hours on a Friday and that meant I wouldn't be able to retrieve the car until the next Monday. That's another 3 days of lot fees that I would have to foot the bill for. Ultimately the lot fees came to $440 dollars. In total, I was out $810 due to what I feel was miscommunication on IFF's part. This figure does not include the cost of taxis, missed work, and time spent on phone calls with various agencies.
This is the second response to this complaint. When IFS reviewed the account in question, it was determined that Mr. was already past due a few months when he inquired about purchasing his leased vehicle. Hyundai collections had already started the repossession process by this point. IFS was able to assist Mr. with the purchase but the fact that he was already behind on his lease is out of our control. Thus, at this time, IFS and Hyundai will not refund the fees for the repossession to the customer.
Complaint: ***
I am rejecting this response because:
No sorry, I don't accept that. Regardless of the past due status IFS never communicated with Hyundai that this lease buyout was in effect as the said they would to me. I was approved for financing for the remaining balance of the car which includes the past due. If this financing was completed in the timeline originally discussed with me I would not have fallen another month behind. I used the only funds I had to pay the down payment for the financing. After using these funds I was unable to pay the next payment which should have never existed if 1.the financing was completed in the original timeline discussed with me and 2. IFS communicated with Hyundai that this process was going down. I still submit that my vehicle was repossessed as a result of carelessness on the behalf of IFS.
Regards
Mr.,
IFS did not realize that you were so past due when you contacted us to purchase your leased vehicle. By the time that you had contacted us, the process to pick up your vehicle were already in place. Since we were unaware that you were so far past due, IFS did not know to contact the leasing group to stop the repossession. We are sorry for any delay but we cannot help customers that were already so far behind on their lease payments. Thanks
I received financing through IFF in order to buy out my leased vehicle. The whole process took longer than expected which I did not mind. On the vehicle turn in date (Oct 1st) I reached out to IFF as I was worried about repossession since things weren't finalized with the payment to Hyundai.
My original dealings were with an agent named *** and initial communications with him were sparse. There was a period of time where I couldn't reach him and I had to find someone else to bring up concerns with the process. My lease turn in date was approaching and I feared Hyundai would repossess the car as things weren't finalized with the buy out payment to Hyundai
On the lease turn in date, I reached another associate, whose name I failed to write down. She explained that *** was out for an extended period of time. It was clear at that point that my finance process was hung up because of this. She had little knowledge of where things were at and suggested I wait for *** to contact me back. I brought up concerns of repossession due to passing the vehicle turn in date. She assured me that I wouldn't need to worry about that as they communicate with Hyundai and that they inform them of the buy out proceedings which should keep them at bay. I suppose it was my mistake to take their word they actually had any communications with Hyundai. I felt very secure due to this call and hadn't thought anymore of it.
On Friday, Nov 2nd, as I tried to leave for work, I found my car to be missing. I reached out to Hyundai and found they did indeed repossess the vehicle. Hyundai had still not received the buy out payment and had no notice from IFF of the buy out proceedings. In my communications with IFF that day, they informed me there were still some documents I needed to sign and have notarized. This was the first I was hearing about these documents (over a month into the process). Only then would they be able to release the check to Hyundai. I would have at least expected them to communicate with Hyundai that things were taking longer than expected, but that clearly did not happen.
Hyundai refused to release the vehicle until they got the check. And once they DID receive the check, It would be another 3-5 business days to post. Of course each day this took meant more fees from the repo lot. At this point, I had to miss a day of work due to not having a vehicle. It wasn't until the next week that the check made it to Hyundai. At this point, I was dealing with a supervisor named ***. He assured me that they have a person who had a contact at Hyundai and they would be able to get past the 3-5 business days to release the vehicle. It wasn't until Friday, Nov 9th that Hyundai received the check and once again, they had no knowledge of any communication regarding expediting the vehicle release. I felt so frustrated that IFF constantly tells me one thing and Hyundai immediately debunks that they are saying. I eventually got into a conference call with Hyundai and *** at IFF and they finally got onto the same page. I had to pay $370 to Hyundai as a repossession fee before they would release the vehicle. It was also after business hours on a Friday and that meant I wouldn't be able to retrieve the car until the next Monday. That's another 3 days of lot fees that I would have to foot the bill for. Ultimately the lot fees came to $440 dollars. In total, I was out $810 due to what I feel was miscommunication on IFF's part. This figure does not include the cost of taxis, missed work, and time spent on phone calls with various agencies.
This is the second response to this complaint. When IFS reviewed the account in question, it was determined that Mr. was already past due a few months when he inquired about purchasing his leased vehicle. Hyundai collections had already started the repossession process by this point. IFS was able to assist Mr. with the purchase but the fact that he was already behind on his lease is out of our control. Thus, at this time, IFS and Hyundai will not refund the fees for the repossession to the customer.
Complaint: ***
I am rejecting this response because:
No sorry, I don't accept that. Regardless of the past due status IFS never communicated with Hyundai that this lease buyout was in effect as the said they would to me. I was approved for financing for the remaining balance of the car which includes the past due. If this financing was completed in the timeline originally discussed with me I would not have fallen another month behind. I used the only funds I had to pay the down payment for the financing. After using these funds I was unable to pay the next payment which should have never existed if 1.the financing was completed in the original timeline discussed with me and 2. IFS communicated with Hyundai that this process was going down. I still submit that my vehicle was repossessed as a result of carelessness on the behalf of IFS.
Regards
Mr.,
IFS did not realize that you were so past due when you contacted us to purchase your leased vehicle. By the time that you had contacted us, the process to pick up your vehicle were already in place. Since we were unaware that you were so far past due, IFS did not know to contact the leasing group to stop the repossession. We are sorry for any delay but we cannot help customers that were already so far behind on their lease payments. Thanks
IFS could not have been easier to work with and Khoi N. was both professional and quick to respond. I appreciate the great customer service!
We really enjoy helping great customer like you Carla. Have a great day!
IFS could not have been easier to work with and Khoi N. was both professional and quick to respond. I appreciate the great customer service!
We really enjoy helping great customer like you Carla. Have a great day!
IFS could not have been easier to work with and Khoi N. was both professional and quick to respond. I appreciate the great customer service!
We really enjoy helping great customer like you Carla. Have a great day!
IFS could not have been easier to work with and Khoi N. was both professional and quick to respond. I appreciate the great customer service!
We really enjoy helping great customer like you Carla. Have a great day!
Second time buying a car from IFS and we were lucky to be helped by a knowledgeable, professional, and caring financial advisor named Kimberly B It is a true blessing to have such a wonderful person like her in any business. Kim, we truly appreciated your help.
Thank you Nutifafa for your positive remarks. We are glad that you enjoyed the experience.
Second time buying a car from IFS and we were lucky to be helped by a knowledgeable, professional, and caring financial advisor named Kimberly B It is a true blessing to have such a wonderful person like her in any business. Kim, we truly appreciated your help.
Thank you Nutifafa for your positive remarks. We are glad that you enjoyed the experience.
Second time buying a car from IFS and we were lucky to be helped by a knowledgeable, professional, and caring financial advisor named Kimberly B It is a true blessing to have such a wonderful person like her in any business. Kim, we truly appreciated your help.
Thank you Nutifafa for your positive remarks. We are glad that you enjoyed the experience.
Second time buying a car from IFS and we were lucky to be helped by a knowledgeable, professional, and caring financial advisor named Kimberly B It is a true blessing to have such a wonderful person like her in any business. Kim, we truly appreciated your help.
Thank you Nutifafa for your positive remarks. We are glad that you enjoyed the experience.
Very helpful and responsive! Great service
Thank you Shireen. We appreciate the positive comments.
Very helpful and responsive! Great service
Thank you Shireen. We appreciate the positive comments.
Very helpful and responsive! Great service
Thank you Shireen. We appreciate the positive comments.
Very helpful and responsive! Great service
Thank you Shireen. We appreciate the positive comments.
Thank you Alan for all your assistance and effort to get our loan processed quickly and smoothly!
Thank you Kerry for your comments. We are glad that we the process went so smoothly. Have a great day!
Thank you Alan for all your assistance and effort to get our loan processed quickly and smoothly!
Thank you Kerry for your comments. We are glad that we the process went so smoothly. Have a great day!
Thank you Alan for all your assistance and effort to get our loan processed quickly and smoothly!
Thank you Kerry for your comments. We are glad that we the process went so smoothly. Have a great day!