The TJX Companies

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com.We appreciate your patience while we had this matter was researchedOur records show you were billed a total of $285.34, however because your order was sent with two different shipments, you were billed two separate times, once for $274.81, and once for $We regret any confusion or inconvenience this caused youTo this point, we will be mailing you a check for $to reimburse you the overdraft fee you incurred as a result of the billing for your orderAdditionally, and as a token of your apologies for this, you will also be receiving a T.JMaxx gift cardPlease allow up to two weeks to receive both your check, and gift cardThank you again for reaching out to us, we look forward to serving you better in the futureSincerely, [redacted] T.JMaxx Customer Service Supervisor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedi have also added the call from the rude receptionist that needs to be reprimanded Regards, [redacted]

Thank you for contacting the Revdex.com regarding your experience in our [redacted] , FL Marshalls store We were disappointed to learn an item was mistakenly left out of your bag and the poor service you received from our staff when inquiring about itWe strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.It is never our intention to inconvenience our customers in any way, and for this we are truly sorry We are showing you were able to speak with our Customer Service Department on 11/regarding this issue Please be assured your comments and concerns have been forwarded to Therese, our Store Manager, for her review and attention Additionally, we are showing gift cards were mailed on 11/21/to reimburse you for the missing socks and inconvenience.If we can be of further assistance or you have additional questions, please contact our Customer Service Department at ###-###-#### and ask for me, [redacted] .Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued Marshalls customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] Marshalls Customer Service

Thank you for contacting the Revdex.com and TJ Maxx Customer Service regarding an online order issue from tjmaxx.com.We are sorry to learn about the order that you placed online last month and did not receive, plus the delay in getting your refund for it This issue has been researched further, and we are pleased that a credit has been processed for the total amount of the order for $You should see this credit post to your account within a few business daysThis time frame varies by bank.We hope that we have a chance to provide better service to you in the future.Sincerely, [redacted] TJ Maxx Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We apologize for the delay in responding to your complaint and appreciate your patience while we research this furtherSincerely, [redacted] T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com regarding your recent order from www.tjmaxx.comWe were disappointed to learn the item you purchased did not meet the standard of quality merchandise T.JMaxx carriesWe will be reaching out to you directly at the number you provided to assist you with resolving this issueWe look forward to speaking with you soonSincerely, [redacted] T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service about your recent experience in our [redacted] , NJ storeWe are sorry that you had a poor experience while trying to purchase a sweaterWe show that this issue is currently being looked into by TJ Maxx Customer Service based on our communications with you on 2/4/16.Please be assured that you will be contacted shortly about this complaintRegards, [redacted] TJ Maxx Customer Service

Thank you for reaching out to the Revdex.com regarding your experience returning items to tjmaxx.com We welcome your feedback and take your comments and concerns very seriously I appreciate you taking the time to speak with me regarding the poor experience you encountered Unfortunately, nothing I can say or do will erase your unpleasant experience, but do hope you will accept our sincerest apologyI was equally disappointed to learn you have not received the gift card we offered Our records are showing we mailed it to you, at the address you provided, on March 2ndIf I can be of further assistance or you have additional questions, please call me at 1- [redacted] (please use the 'in store' option), and ask for me, [redacted] Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] TJMaxx Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Dear Mr [redacted] , Thank you for taking the time to respond to my concerns and for your level of customer serviceI would like to accept your offer to extend the return deadline to the [redacted] storeI apologize for selecting that I am "rejecting" your reply, but my understanding is that I may lose the line of communication if I accept without clarifying all of the terms firstPlease let me know when this arrangement has been approved by the appropriate parties and what actions I need to take to finalize this returnI believe I can schedule a time to get to [redacted] next week, on or before Sunday the 21st.Thank you for your timeSincerely, [redacted] *** Regards, [redacted] ***

Thank you for contacting the Revdex.com regarding an order you placed through tjmaxx.com (order # [redacted] ) We were sorry to learn you did not receive your order and the difficulty you have encountered with your refund Please be assured we have forwarded your concerns to the appropriate department where they will be reviewed and addressed We have issued a credit to your account for $to reimburse you for your order, please allow 3-business days for processing In the interest of customer service, as an expression of our apologies, we would like you to keep the gift card that was previously sent to you as reimbursement for your shipping fee Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope to see you in our stores again soonSincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding a pair of shoes you recently purchased from our Alexandria, VA TJMaxx storeWe were disappointed to learn the shoes did not meet the standard of quality merchandise T.JMaxx carries and the poor service you received from our staff when inquiring about a discountWe strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.Please be assured we have shared your feedback with the Store Manager, ***, who assured us that your comments and concerns will be reviewed and addressed appropriately The Store Manager will be reaching out to you shortlyAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent experience in our Canoga Park, CA HomeGoods storeWe were disappointed to learn of the difficulty you encountered with the delivery of the furniture you purchasedWe strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.Please be assured we have forwarded your concerns to the appropriate department for their review and attentionIt is certainly never our intention to inconvenience our customers in any way, and for this we are truly sorryAs an expression of our apologies we will be sending compensation to the address you providedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued HomeGoods customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] HomeGoods Customer Service