The TJX Companies

Explanation by TJMaxx does not apply to me No application was given to me by employee; she just wrote my SSN on the paper that she held in her hands and then asked me to sing I do not even know how their application looksThe TJMaxx reply is very deceptive and false I never signed any "Customer verification Slip" I never knew that there is a [redacted] *** If the employee had followed the steps that the TJMaxx's has described in the e-mail, I would have never accepted to give my SSN and I would not have accepted any card from TJMaxx This is an atrocity used by TJMaxx's reply to my complaint to justify the way they cheat the customers This is a criminal act that is used to steal information from people and use for illegal purposes The TJMxx answer is a big lie If there is no resolution I will refer the case to the President of the united States at the White House I will ask to have the TJMaxx business suspend and start an investigation Another big attrocity is a statement by TJMaxx that "...the Store Associate returns the hard copy application form to the customer by hand.." This is really criminal because I never saw an application and I never received any kind of "hard copy" I expect also [redacted] to destroy all information that received from TJMaxx with my permission or authorization Regards, [redacted]

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.comWe were sorry to hear that you had a poor experienceBecause we value our customers, and would like to make certain that this is addressed, we need a bit more information from youIf you would kindly e-mail us back and provide us your order number, it will assist us in following up on this matterIf you prefer, you can call our Customer Service Department at ###-###-#### and speak with any Representative, who will be happy to assist you.We look forward to hearing back from you.Sincerely, [redacted] T.JMaxx Customer Service SupervisorCustomer Service Hours of operation are Monday through Friday AM to PM, EST

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for your messageI have attached the photos as you previously askedHowever, due to the poor quality of customer service I have received via emailing your company at that address, I would prefer to keep our Revdex.com dialogue goingIt appears your company is much more responsive and accountable by way of the Revdex.com As I said, I have attached PDF’s with photos and further detail about the defectiveness of the sunglassesAs you can see via the photos and annotation, one of the temples/arms of the sunglasses extends way too far outThis is evident in all the pictures includedThis can also been seen when the sunglasses are resting on the surfaceBoth temples should be resting on the surface, however, you can see the defective temple is in the air and creates a shadow demonstrating the sunglasses off-balancedness due to the defective templePlease review these photos and contact me any additional questionsThese photos verify the defectiveness of these sunglasses In addition, I am strongly considering going to an authorized [redacted] store to verify their inauthenticity should you not remedy this situation by providing a loyal customer a refundThe United States takes intellectual property laws very seriouslyAfter further review and research, I have found multiple accounts (via reputable online news websites-I would be more than happy to provide links) that show TJ Maxx has been guilty of selling fake designer goodsIt is my firm belief that these sunglasses I recently purchased from your company are defective, used, and fakeShould the [redacted] store confirm my belief, I will be left with no other choice but to report your company to the Michigan State Attorney General and also alert my local new of your company’s illegal behavior of selling counterfeit goods As you can imagine, I'm beside myself with the lack of customer service I have received from your company especially after being a very loyal customerI do however, look forward to your remedy Thank youRegards, [redacted] ***

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.com, order [redacted] We were sorry to learn of the difficulty you have encountered with the return of the handbag you purchasedAs a one-time exception to our return policy, if you would kindly mail the purse and packing slip to me, we will be happy to look into this further for youPlease mail it to the following address:T.JMaxx Customer Service – 1AN [redacted] Please be sure to also include your full name, mailing address, telephone number and cost of shipping your package to us with your return.Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we look forward to hearing back from you soon.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com, order [redacted] We were disappointed to learn of delay in the processing of your return.We strive to ensure that all our associates understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced Please be assured we have forwarded your feedback to the appropriate department for their review and attention.Our records show a credit was issued to your account on 1/17/in the amount of $to refund you for the item you returned.It is certainly never our intention to inconvenience our customers in any way, and for this we are truly sorry As an expression of our apologies for any inconvenience, we will be sending you a gift card to the address you provided.Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your experience in one of our stores.We were sorry to hear that you had a poor experienceBecause we value our customers, and would like to make certain that this is addressed, we need a bit more information from youIf you would kindly call our Customer Service Department at ###-###-#### and let us know the location of the store you were in when this happened, it would assist us in following up on this matter Please ask for me, [redacted] , using reference # [redacted] .We look forward to hearing back from you.Sincerely, [redacted] TJX Corporate Customer ServiceCustomer Service Hours of operation are Monday through Friday AM to PM, EST

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [i am rejecting this response until I receive the check as they were mailed out on 2/via ***I am missing several other items returned during this time as the store couldn’t accept them because they’re name brandsAs before other items in box were returnedI have been waiting three months for my disputes regarding g fraudulent charges to be settled as wellThese too were online purchasesI have referred this to the attorney general tooThose items were returned the same way using your return label via ***They were received just not refundedMeanwhile the interest on all these items has accruedI’m truly disgusted how you advertise easy online returnsI should have only returned in store but had no other options with the particular items I purchased Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Thank you for reaching out to TJX Customer Service and the RevDex.com. We would like to assist you further, however we need a bit more info. Would you kindly reply back with which store and location you were in, and the names and/or descriptions of anyone that you spoke with.We look... forward to hearing back from you.Sincerely, [redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding the TJX Rewards credit card.As you may be aware, the TJX MasterCard and TJX Rewards credit cards are administered by [redacted] FinancialWe are sorry to learn of the difficulty you have experienced resolving this issue We will have a Representative from [redacted] Financial contact you directly.You are a valued T.JMaxx customer and we appreciate your inquiry.Sincerely, [redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase in one of our HomeGoods storesWe were disappointed to learn the dog beds you purchased did not meet the standard of quality merchandise HomeGoods carriesIt is never our intention to inconvenience our customers in any way and for this we are truly sorry As we discussed, I have ordered a gift card to reimburse you for the two dog beds Please allow 7-business days for processing and deliveryAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued HomeGoods customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] HomeGoods Customer Service

Dear [redacted] ,Thank you for contacting the Revdex.com regarding your recent visit to our [redacted] T.JMaxx store We were disappointed to learn of the confusion you encountered when using your TJX Rewards Certificate I would like the opportunity to discuss your concerns with you and will be reaching out to you later todayAgain, thank you very much for taking the time to contact usYou are a valued T.JMaxx customer, and we look forward to speaking with you soonSincerely, [redacted] Customer Service Supervisor

Thank you for contacting the RevDex.com regarding your TJX [redacted] or TJX Rewards credit card account.As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] . However, we are disappointed to learn of the difficulties you have... encountered with your account. For this reason we have escalated your concern to our [redacted] liaison. Our liaison will be reaching out to you within the next 3-4 business days so that they can assist you further. Again, thank you for taking your time to reach us, you are a valued TJX customer, and we hope we have the opportunity to serve you better in the future. Sincerely, [redacted] TJX Customer Service Supervisor

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card account We were disappointed to learn of the poor service you have received when inquiring about your Rewards Certificates.As you may be aware, the TJX MasterCard and TJX Rewards credit cards are administered by [redacted] FinancialWe will have a Representative from [redacted] Financial contact you directly.You are a valued T.JMaxx customer and we appreciate your inquiry.Sincerely, [redacted] TJX Corporate Customer Service

Thank you for contacting the Revdex.com regarding the sandals you recently purchased in our Rogers, AR T.JMaxx storeWe were disappointed to learn the sandals did not meet the standard of quality merchandise T.JMaxx carries and the poor service you received when calling our store for assistanceWe strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.We have forwarded your comments to the Store Manager, ***, for her review and attention It is our understanding the store was able to reach out to you and assist with your returnPlease accept our apologies for any inconvenience this may have causedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com, order [redacted] .We strive to ensure that all our associates understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced Please understand our team works rapidly to fulfill the orders for our customers Once you have placed your order, we are unable to make any changes or cancel the orderHowever, we were disappointed to learn the handbag you wished to purchase was no longer available at checkout In the interest of customer service, as a one-time exception, we will be happy to send you a gift card to reimburse you for the lipstick and shipping fee for the order you were unable to cancelAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and TJX Customer Service regarding a TJX Rewards credit card accountWe regret to learn about this issueAs you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] therefore this complaint has been forwarded to them for their review and attentionA bank representative will be reaching out to you soon.Sincerely, [redacted] TJX Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Thank you for contacting the Revdex.com regarding an item you attempted to return to one of our T.JMaxx storesWe regret the difficulty you encountered in returning your item, and are pleased we were able to speak with you by phone and provide resolution to this matterWe hope to have the opportunity to serve you better in the futureSincerely, [redacted] T.JMaxx Customer Service Supervisor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***