The TJX Companies

[redacted] We have been in contact through email, but nothing has been resolved as of yetThey asked for more information about the situation and I sent them a response, but they have not responded back to me with a resolution to this issue Regards, [redacted]

Thank you for your reply.We apologize for any confusion and want to assure you we are not being paid for the pre-authorization amountAgain, your card will not actually be charged until your order ships.As a token of our appreciation for being a loyal customer, we will be sending you compensation to the address you provided.We appreciate you bringing this to our attention and look forward to seeing you in our stores again soon.Sincerely, [redacted] T.JMaxx Customer Service

Dear [redacted] ,Thank you for contacting the Revdex.com regarding your recent visit to our Village of [redacted] , WV Marshalls storeWe have filed a claim with our insurance company, [redacted] , on your behalf They will be reaching out to you shortly Should you need to contact them, they can be reached at [redacted] with your claim number [redacted] .Again, thank you for bringing this to our attention.Sincerely, [redacted] Customer Service Supervisor

Thank you for contacting the Revdex.com regarding your experience in our [redacted] , IN HomeGoods storeWe were disappointed to learn of the poor service you received from a member of our management team when asking for the price on a vasePlease be assured we have addressed your comments and concerns with the District Manager, *** The District Manager will be reaching out to you directly to discuss your experience.We are pleased we were able to assist you with this and look forward to seeing you in our stores again soonSincerely, [redacted] HomeGoods Customer Service

Dear [redacted] ,Thank you for reaching out to the Revdex.com regarding the purse you recently purchased at www.tjmaxx.comWe were sorry to learn the purse did not meet the standard of quality merchandise T.JMaxx carries and apologize for the delay in shipping your itemAs we discussed, we will be sending you a gift card to compensate you for this inconvenienceAgain, thank you for bringing this to our attention You are a valued customer and we look forward to seeing you in our stores again soon.Sincerely, [redacted] Customer Service Supervisor

Thank you for contacting the Revdex.com regarding your refund for order [redacted] .We do apologize for the delay you encountered receiving your refund Please be assured a credit was submitted to your account on 12/12/to reimburse you for this orderIt is never our intention to inconvenience our customers in any way and for this we are truly sorryAgain, thank you for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] T.JMaxx Customer Service

Please accept my apologies for the delayed response to your rebuttal through the Revdex.com.This issue is being addressed through the HomeGoods Customer Service Department, therefore a letter was mailed out to you last week in response to your letter to the CEO, [redacted] Regards, [redacted]

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.comWe are in receipt of your concerns regarding your refund amount from your order from tjmaxx.com, and regret you were not properly creditedPlease be assured we have addressed these concerns with the appropriate parties for their reviewAdditionally, we have ordered a reimbursement check in the amount of $to reimburse you for the amount you were not creditedPlease allow up to business days for you to receive your checkAlso, as a small token of apologies for any inconvenience this has caused, enclosed will also be a T.JMaxx gift card, which you may use in any store or on-lineThanks again for reaching out to us, we hope to have the opportunity to serve you better in the futureSincerely, [redacted] T.JMaxx Customer Service

Dear Revdex.com and Mr [redacted] , I am writing in response to Complaint # [redacted] , which was filed by Mr [redacted] TJX regrets that Mr [redacted] did not have a positive experience in our T.JMaxx store We and [redacted] (the issuer of our TJX Rewards Platinum [redacted] and our TJX Rewards Credit Card) have been communicating with Mr [redacted] in an effort to resolve his concerns Please be assured that – contrary to Mr [redacted] ’s complaint – T.JMaxx already has procedures in place relating to the credit application process that (a) prohibit our store Associates from acting in an unfair or deceptive manner toward our customers; and (b) protect our customers’ personal information.More specifically, the Store Associates that are authorized to assist customers in applying for one of our credit cards participate in a formal training program that makes it clear that they are not permitted to be unfair, deceptive, or abusive to customersThe training walks the Associates through the steps that must be taken to secure the customer’s consent The application form, which must be viewed and completed by the customer, makes it very clear that the customer is applying for a credit card with [redacted] *** Among other things, there is a statement just above the section the customer needs to complete in order to initiate the application process that says: “By applying you agree that, if approved, [redacted] may provide you with a TJX Rewards Platinum [redacted] or a TJX Rewards Credit Card.”This statement is written in bold font and set in a black box in order to stand out to the customerThe essence of that statement is repeated for emphasis just below the section where the customer must write his or her Social Security Number, and the form further states: “ you agree that: You are providing the information in this application to SYNCB and to The TJX Companies, Inc(and its affiliates) .”Additionally, as part of the application process, the customer must sign a Customer Verification slip, in w hich he or she “authorize[s] TJX to electronically submit my credit application (emphasis added)” and acknowledges that he orshe has “provided my application information to both [redacted] and TJX and agree that each of them may use and share my information with each other as provided in their privacy policies.”As for Mr [redacted] ’s request that we delete his Social Security Number from our files, it should be known that T.JMaxx does not retain customers’ SSNs as a part of the credit application process The customer writes his or her SSN on the hard copy application form and passes it to the Store Associate, who enters the SSN into the register so that it may be electronically provided to [redacted] for their consideration of the customer’s application Then the Store Associate returns the hard copy application form to the customer by hand; if a form is left behind at the store, our employees are trained to give it to their manager for secure disposal T.JMaxx’s systems do not retain customers’ SSNs as part of the credit application process.I hope this addresses the questions Mr [redacted] raised in his complaint about our credit application process Please do not hesitate to reach out to me at 1-800- [redacted] should you need any additional informationSincerely, [redacted] TJX Manager of Customer Service

Thank you for reaching out to TJ Maxx Customer Service and the Revdex.com.Please accept our apologies for the delayed response.We will be reaching out to you today to see how we can help.Regards,***TJ Maxx Customer Service

Thank you for contacting the Revdex.com regarding a recent purchase on your TJX Rewards credit card account.As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] FinancialWe will have a Representative from [redacted] Financial contact you directly.You are a valued T.JMaxx customer, and we appreciate your inquiry.Sincerely, [redacted] TJX Customer Service

I'm simply awaiting for the TGMAXX to review the complaint awaits the answer, they have notified me they received message but hasn't resolve as of yet Regards, [redacted] ***

Thank you for contacting the Revdex.com regarding the luggage you purchased from our Houston, TX storeWe were disappointed to learn the luggage did not meet the standard of quality merchandise Marshalls carries and that our store was unable to assist you with a refundIn order to assist you better we will require a bit more information If you would kindly email us a picture of the luggage along with a picture of your receipt to [email protected], it would assist us in looking into this furtherIf you have any questions, please call our Customer Service Department at 1-###-###-####, and any Representative will be happy to assist youWe look forward to hearing back from you soonSincerely, [redacted] Marshalls Customer Service Customer Service hours of operation are Monday through Friday from AM to PM EST

Thank you for contacting the Revdex.com regarding the purse you purchased in our store The integrity of our business and providing customers with quality goods is paramount to our success, and we are committed to ensuring that the goods we sell are authenticAs we discussed, if you would kindly mail the purse and the original purchase receipt to us, we will be happy to present it to our Buying Department for their reviewPlease mail it to the following address:T.JMaxx Customer Service [redacted] , MA ***Attention: [redacted] - [redacted] If you have any questions please call me toll free at 1-800- [redacted] We look forward to assisting you.Sincerely, [redacted] Customer Service Supervisor

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service regarding an online order issueWe regret to learn about your recent order not being completely received and the delay in getting follow up about itPlease be assured that we are looking into this complaint and will be reaching out to you shortlyWe look forward to speaking with you.Regards, [redacted] TJ Maxx Customer Service

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card account We were sorry to learn of the difficulty you are encountering receiving your statementsAs you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] FinancialWe will have a Representative from [redacted] Financial contact you directly.You are a valued T.JMaxx customer and we appreciate your inquiry.Sincerely, [redacted] TJX Customer Service

Thank you for reaching out to the Revdex.com and HomeGoods Customer ServiceWe regret to learn about your negative experience in our storeIn looking into this issue, I see that you have also written a letter to the HomeGoods corporate office, which Customer Service is actively working with the District Manager to address and resolve.Regards, [redacted] Manager of TJX Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI had rejected previous response since no new information was provided at that point Customer service during this process was not effective I placed the complaint after several communications with no answer Action was taken only after Revdex.com was involved Regards, [redacted]

After receiving Mr [redacted] ’ latest reply, we obtained a copy of the verification slip signed by Mr [redacted] at the time his credit card application was processed This slip discusses thefact that he was applying for a credit card with [redacted] We also spoke with the Store Associate who assisted Mr [redacted] with his transaction She emphasized that her process is to explain to customers that the TJX Rewards Credit Card is a credit card, and that a social security number is required because issuance of the card is subject to creditapproval She emphasized that customers fill out their social security number on the hard copy application form, and that once she has entered the information from the form into the register for transfer to the card company, she returns the hard copy application form to the customer so that the customer retains his or her personal information on the formSincerely, [redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding the service you received in our StPeters, MO Marshalls storeWe were disappointed to learn our store was unable to assist you with your returnWe strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experiencedPlease be assured I have forwarded your comments and concerns to the District Manager, [redacted] , who assured me that they will be reviewed and addressed appropriatelyAs discussed, we have ordered a check to reimburse you the cost of the hoodie, please allow 7-business days for processing As an expression of our apologies for any inconvenience we will be including a gift card for the poor serviceAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued Marshalls customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] Marshalls Customer Service