The TJX Companies

Thank you for contacting the Revdex.com and Marshalls Customer ServiceWe see that you have sent us an email as well, therefore we will reach out to you today via that emailWe look forward to speaking with youRegards,***Marshalls Customer Service

Dear [redacted] ***,Thank you for contacting the Revdex.com regarding the pillows you purchased in our [redacted] , AZ storeWe were disappointed to learn the pillows did not meet the standard of quality merchanise T.JMaxx carries and apologize for any inconvenience this may have caused Please be assured we have forwarded your feedback to our buying department for their review and attentionAs we discussed, we have ordered a check to reimburse you the cost of the pillowsAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope to see you in our stores again soonSincerely, [redacted] Customer Service Supervisor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you for your assistance with this matter Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved pending receipt of Marshall's settlement agreement in their response which has not been received to date Regards, [redacted] ***

Thank you for contacting the Revdex.com.We appreciate your feedback regarding our Monroeville, PA HomeGoods store Please be assured we have forwarded your concerns to our Associate Relations Department for their review and attention A member from our Associate Relations Department will be reaching out to you shortly to discuss your concernsSincerely, [redacted] HomeGoods Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Thank you for contacting the Revdex.com regarding your experience in our [redacted] T.JMaxx storeWe were sorry to learn the rug you purchased did not meet the standard of quality merchandise T.JMaxx carries and the poor service you received from our staff when returning the itemPlease be assured we have forwarded your comments to the Store Manager, ***, for his review and attention The Store Manager will be reaching out to you directly at the number you provided to assist you with your return Again, thank you for bringing this to our attention If we can be of further assistance please call our Customer Service Department directly at 1- [redacted] Sincerely, [redacted] T.JMaxx Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] $is not a refund Why would you send a gift card out in that amount? As I have stated, I was told by a manager that I was told TJ Maxx does NOT accept returns when you ship things out that are broken, as was the case when I just returned the broken mirror that you shipped to me, as was completely explained in my statement Why is that not being addressed? I am complaining about different shipments, where you have either shipped the wrong item, not shipped me anything at all and charged me, or shipped me damaged material I am NOT complaining about ONE shipment I want to know why it is acceptable for a letter to be sent to a customer that SAYS REFUND OF $GIFT CARD yet the card has $on it I want to know why I was NOT given credit for Shipping when I returned a broken mirror to the store on April 15th and was told that I have to pay for Shipping even when you ship me items that are broken I want to know why it is acceptable for you to ship me a pillow when I order a mirror and again try to tell me I have not right to return the merchandise because it doesn't match the invoice!!!!! I want to know why it is acceptable for you to charge me for a mirror that you never shipped me and then send me a refund for but lie and put a zero balance on the gift card!!!! Maybe now you will understand that I am NOT talking about ONE shipment I am, as I have stated over and over and over again talking about several shipments that have been wrong, missing or broken!!!! All correspondence needs to be in writing so please stop calling me while I am working Regards, [redacted]

Thank you for contacting the Revdex.com regarding your experience in our Indianapolis, IN T.JMaxx storeWe were very sorry to learn of your disappointment with our price check / mis-marked item policy.At T.JMaxx, we must sell merchandise for the correct price at all timesIf a pricing error is detected at the time of check out, or if the item does not have a tag, it is the obligation of the associate to call for a price check to verify the correct price of the itemIf the same item cannot be found in the store, the associate will find a comparable item and use that to determine the price.It is never our intention to inconvenience our customers in any way, and we sincerely apologize if this was handled improperly or not explained more clearly to you in the storeIn addition, please be assured that I've discussed your comments and concerns with the Store Manager, ***In the interest of customer service, as an expression of our apologies for any inconvenience, we will be sending compensation to the address you providedAgain, many thanks for taking the time to bring this to our attentionWe always welcome feedback from our customers and look forward to seeing you in our stores again.Sincerely [redacted] T.JMaxx Customer Service

The TJX Rewards credit card is administered through [redacted] *** We have forwarded this customer's complaint to [redacted] for their review and attentionAdditionally, we have reached out to the customer at the phone number they provided and are working with them to resolve their complaintSincerely, [redacted] TJX Customer Service?

Thank you for replying to the Revdex.com regarding the boots you purchasedAs discussed on Friday, we will have ordered a check to reimburse you the cost of the boots Please allow 7-business days for processingYou are a valued Marshalls customer and we apologize for any inconvenience this may have caused you Sincerely, [redacted] Marshalls Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I just wanted to let your company know that I will be considering reporting this incident to the attorney general because this is an illegal practiceYou are not allowed to ding my credit card for more than I accepted to payThis is completely unacceptableI have never had any companies do this to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Thank you for reaching out to the Revdex.com and TJX Customer Service regarding your TJX Rewards credit card accountWe regret to here about the rewards certificates that you did not received, because you closed your account down with [redacted] ***We would be happy to provide assistance with this issuePlease be assured that we will be reaching out to you today to discuss this issue.Sincerely, [redacted] TJX Customer Service

Thank you for reaching out to TJX Customer Service via the Revdex.com.We apologize for the delay in responding, however we are currently in communication with the customer to try to assistSincerely, [redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding the service you received in our Brookline, MA T.JMaxx storeWe were disappointed to learn of the confusion with the price of the fragrance your girlfriend wished to purchaseAs we discussed, we did reach out to the Assistant Manager, ***, and unfortunately the item has been sold Please be assured I have forwarded your comments and concerns to the District Manager, [redacted] , for his review and attention It is never our intention to inconvenience our customers in any way and for this we are truly sorry We will be sending a gift card to the address you provided as an expression of our apologies for this poor experienceAgain, thank you very much for taking the time to bring this to our attentionYou are a valued T.JMaxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for your replyWe were sorry to learn your local Marshalls and HomeGoods stores did not have any lamps to replace the ones you were returning We will be reaching out to you shortly to discuss another resolutionIf we can be of further assistance please call our Customer Service Department directly at 1- [redacted] and any Representative will be happy to assist you Sincerely, [redacted] Marshalls Customer ServiceCustomer Service hours of operation are Monday through Friday from AM to PM EST

We apologize for the delayed response and appreciate your patience while we look into this further for you We will send our reply to the email address, [redacted] [redacted] , we have on file for you shortly.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com, order [redacted] We were disappointed to learn you did not receive your order We have issued a credit to reimburse you for the items you did not receive You should see this credit within 3-business daysWe strive to ensure that all our associates understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experiencedPlease be assured we have forwarded your feedback to the appropriate department for their review and attentionIt is never our intention to inconvenience our customers in any way and for this we are truly sorry As an expression of our apologies for this poor experience, we will be sending you a gift card to the address you providedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for your reply We were disappointed to learn our on-line team was unable to assist you with your return.In the interest of customer service, we will be happy to assist you with the return of your purse and sunglasses If you would kindly mail them to my attention at the following address:T.JMaxx Customer ServiceAttn: [redacted] - [redacted] Cochituate RdFramingham, MA 01701Please be sure to include the cost of shipping the items to me and I will be happy to include that with your refund.In regards to your TJX Rewards credit card, as you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] FinancialFor questions regarding your account or rewards, please contact them directly at 1- [redacted] .We have tried to reach you by phone, but were unsuccessful Should you have further questions or need additional assistance, please call our Customer Service Department directly at 1- [redacted] (please use the 'in store' option) and ask for me, [redacted] Again, thank you very much for taking the time to contact us and for bringing this to our attentionSincerely, [redacted] TJMaxx Customer Service