The TJX Companies

Thank you for your reply Customer courtesy and convenience are very important to us Please be assured the Store Management is actively addressing your complaint As a token of our appreciation for being a loyal customer the Store Manager, ***, has a gift card waiting for you at the storeAgain, thank you for bringing this to our attention You are a valued customer and we look forward to seeing you in our stores again soon Sincerely, [redacted] T.JMaxx Customer Service

We appreciate your feedbackPlease know that we reached out to you to offer an option that would allow us to process a return as we normally would, once the merchandise is received backWe are sorry to learn that this upset you further, as this was not our intention In the interest of customer service, a credit was processed back to the card that you used to make the purchase for this order today.We sincerely apologize for your negative experiences and hope that we have a chance to better serve you in the futureRegards, ***T.JMaxx Customer Service

Thank you for contacting T.J Maxx Customer Service regarding the bracelet your Father purchased in our [redacted] , GA storeWe were disappointed to learn the bracelet did not meet the standard of quality merchandise T.JMaxx carriesIf you would kindly mail the bracelet to my attention, I would be happy to refund you in the form of a check for the bracelet and shipping chargesPlease mail the bracelet to: TJ Maxx Customer Service, Attention [redacted] , [redacted] ***.If I can be of further assistance, or you have additional questions, please call me at [redacted] Sincerely, [redacted] T.JMaxx Customer Service

We are sorry to learn you have not received the gift card we mailed you Our records indicate it was mailed on June 5, Per our discussion, we will be ordering you a replacement gift card Please let us know if you receive the original gift cardPlease let us know if you have any questionsSincerely, [redacted] T.JMaxx Customer Service Supervisor

Thank you for contacting the Revdex.com regarding your recent purchase from [redacted] , order [redacted] We were disappointed to learn of the poor service you received when wishing to cancel your orderWe strive to ensure that all our associates understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.As we discussed, in the interest of customer service, as a one-time exception, we will be sending you a gift card to reimburse you the shipping fee you were chargedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we look forward to seeing you in our stores again soonSincerely, [redacted] T.JMaxx Customer Service

Thank you for your patience while we researched this further for youA credit was submitted to your account on 8/28/to refund you for your order Please allow 3-business days for processingWe are pleased we were able to assist you with this If we can be of further assistance or you have additional questions, please call our Customer Service Department at 1- [redacted] (please us the in-store option) and any Representative will be happy to assist youSincerely, [redacted] T.JMaxx Customer Service

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted] ***

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.com (order # [redacted] ) We were sorry to learn the sunglasses you purchased did not meet the standard of quality merchandise T.JMaxx carries If you would kindly mail the sunglasses back to us using the return shipping label included in your package, please include your packing slip or shipping confirmation email in your package, we would be happy to assist you with a refundIf you prefer, you can use your own method of shipping Please indicate why you are returning the item by checking one of the reason codes on the packing slip.The address you will need to send your return to is: TJX eCommerce At Chickasaw Business Park [redacted] ***If we can be of further assistance, or you have additional questions, please call T.JMaxx Customer Service at [redacted] and select option for online support Our Customer Service Department is open Monday through Friday, 9am-6pm EST.Sincerely, [redacted] T.JMaxx Customer Service

Dear [redacted] ,Thank you for contacting the Revdex.com regarding your recent experience returning a rug in our [redacted] , MA [redacted] storeWe were disappointed to learn of the difficulty you encountered with your returnWe strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.As we discussed, I have spoken to ***, Store Manager, and she will be happy to assist you with this return Additionally, she assured me that your comments and concerns will be reviewed and addressed appropriately.Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued [redacted] customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely, [redacted] Customer Service Representative

Thank you for contacting the Revdex.com regarding your egift card Our records indicate the egift card you purchased from [redacted] .com, ending in ***, was applied to an online purchase at tjmaxx.com on 8/25/Please be aware [redacted] .com is not a vendor we sell gift cards through for T.JMaxx, Marshalls, and HomeGoods We would recommend you work with [redacted] .com directly for any questions regarding the activity of your egift cardWe are sorry we are unable to assist you further.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding a gift card you gifted to your friend We were sorry to learn of any confusion regarding the redemption of this gift cardOur records show that the $Marshalls gift card ending in [redacted] was applied toward a purchase of $on 10/10/in our Houston, TX store We show the balance of the purchase ($106.53) was paid in cash We do show that the customer attempted to the use the gift card, ending in ***, two more times for this same purchase, but money had already been applied to this purchase We do not have any record of a [redacted] gift card being used or attempted for this purchase We have tried to reach you by phone but have been unsuccessful and unable to leave a voicemail message Is there a better number or time we may reach you? If you prefer, you or your friend may call our Customer Service Department directly at 1- [redacted] and ask for me, [redacted] .Sincerely, [redacted] Marshalls Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase from our Deptford, NJ Marshalls storeWe were disappointed to learn the shoes you purchase were for the same foot and that our store was unable to assist you with a returnWe strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.As we discussed, if you would kindly forward to us pictures of the shoes, we will be happy to reimburse you in the form of a checkAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued Marshalls customer and we look forward to hearing back from you soonSincerely, [redacted] Marshalls Customer Service

I will accept your response when I receive a full refund Regards, [redacted] **

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I received a credit for $They responded that they would refund the total amount charged to my bank of $for never delivering the items ordered Regards, [redacted] ***

Thank you for reaching out to TJ Maxx Customer Service and the Revdex.com.We regret to learn about your negative experiences in our Houston, TX store and see that you have e-mailed us as wellPlease be assured that we are looking into these issues and will reply back to you via the e-mail that you sent us shortlyWe appreciate your patience while we review your comments wth the store management team for that location.Sincerely, [redacted] TJ Maxx Customer Service

Thank you for your reply to the Revdex.com regarding your order from tjmaxx.com, order [redacted] .We apologize for the delay in the processing of your return It is our understanding a refund has been submitted to your account on 3/to reimburse you for the order you did not receive Unfortunately, nothing we can say or do will erase your unpleasant experience, but do hope you will accept the gift card we are sending to your home with our sincerest apologies for any inconvenienceAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.com We were sorry to learn you have not received a refund for your order # [redacted] .Please be assured we have issued a credit to your account and ordered a gift card to reimburse you the way you paid for this order Please allow 5-business days for processing.As an expression of our apologies for any inconvenience, we will be sending you a gift card from our Corporate Office for this poor experience.Again, thank you for bringing this matter to our attentionYou are a very important T.JMaxx customer, and we look forward to better serving you in the futureSincerely, [redacted] T.JMaxx Customer Service

I just opened this complaint a few minutes agoIt turns out they actually debited the correct amount The balance is showing $after the debit of $that occurred today and I misread the reciept There is no issue and I would like to close this complaint.Sorry!!!

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I submitted an email to [redacted] at Marshall's customer care on 11/12/with pictures of the boots, but have yet to hear back from her that the pictures have been received.] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] THEY LIED AND NEVER CONTACTED ME Regards, [redacted]