The TJX Companies

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [it has been too long to get a refund , T.J.has open claim almost month ago , I kept calling them and heard different story and not get any refund I think I deserve some compensation from T.J.Maxx ] Regards, [redacted]

Thank you for contacting the Revdex.com regarding your recent experience in our [redacted] , TN T.JMaxx storeWe were disappointed to learn of the poor service you received from our staff when asking for assistance with your purchaseWe strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.I have personally spoken to [redacted] , our Store Manager, and he assured me that your comments and concerns will be reviewed and addressed appropriately Additionally, the Store Manager will be sending you a gift card, to the address you provided, as an expression of our apologies for any inconvenience this may have causedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service regarding an online order delivery address issueWe regret to hear that you are having ship to address issues and are getting contradictory information about being able the change the ship to address.Please be assured that you will be receiving a phone call from our online Customer Service team to review and discuss this issue further.Sincerely, [redacted] TJ Maxx Customer Service

To the Revdex.com and TJX, Inc.: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI also would like to take the time to thank [redacted] and [redacted] of the TJX, Inccustomer service team, for their quick responses and excellent phone demeanor regarding my situation It truly makes a difference when service industry individuals are attentive and willing to try to work together to resolve a situation Thank you TJX and to the [redacted] store manager for making me a satisfied customer again!! Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] TJX has not complied with the agreement we madeI sent my [redacted] bag and sunglasses to “ [redacted] ” per her request and included the return shipping amount she requested I includedI have not received a refund for the merchandise, shipping or my merchandise.Please help me Regards, [redacted]

Thank you for contacting the Revdex.com regarding your experience returning a dress in our [redacted] T.JMaxx storeWe were sorry to learn of the difficulty you encountered Customer courtesy and convenience are very important to us and we are sorry this was not the case on this occasionWe will be reaching out to you directly, at the number you provided, to assist you with your return.We look forward to speaking with you Sincerely, [redacted] T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com, order [redacted] We were sorry to learn of the difficulty you encountered receiving your refundWe strive to ensure all our associates understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experiencedPlease be assured I have forwarded your comments and concerns to the appropriate department for their review and attentionAs we discussed, we are showing a credit was submitted to your credit card and a gift card mailed to you on 12/to reimburse you for your return.As an expression of our apologies for any inconvenience, we will be sending a gift card to the address you providedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, [redacted] T.JMaxx Customer Service

Thank you for reaching out to TJ Maxx Customer Service and the Revdex.com regarding your recent experience in our [redacted] , FL store.We are sorry to hear about your poor experience with our cashier and a returnOur records show that our Customer Service Department spoke with you by phone on 1/We are in the process of working with the store and will be back in touch with you today.Please be assured that we are taking your complaint seriously and will follow up with you promptly.Sincerely, [redacted] TJ Maxx Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have received only ONE call from TJ Maxx trying to resolve this issue They left a message, but I have been unable to reach them back Obviously this is not an important issue with them to fix The cashier and the manager were both very rude to me...the only explanation for this considering how nicely they treated the black woman before me who had NO receipt, the tags were removed, and the item was damaged, is that they were being racist towards me I had the receipt and the tags were still attached, and the item was in brand new condition The cashier was looking over the coat as best she could trying to find something wrong with it, but she never found anythingI have since returned the item to their location in [redacted] , there was absolutely NO issue at this location They returned the coat no questions asked and didn't treat me like a thief When I informed the cashier at the [redacted] location about the issue I had at the [redacted] location, she informed me that the tags do indeed match the coat that I was returning The cashier and manager at the [redacted] store both refused my return because the coat was brown, but the tag stated it should be for a blue coat The cashier at [redacted] showed me that the coat in question was reversible....it was blue on one side and brown on the other She also said that since there was a receipt and the tag was still attached, and the fact that the coat was a [redacted] coat as the description also stated, then there was really NO VALID REASON that the [redacted] location should have refused this return I will have to escalate this matter to the Attorney General since TJ Maxx is not interested in resolving this issue Regards, [redacted]

Thank you for reaching out to the Revdex.com regarding your recent order from www.tjmaxx.comWe have trying to reach you at the number you provided, but were unsuccessfulWe would like the opportunity to discuss your concerns with you If you would kindly call me at [redacted] (please use the 'in store' option), I would be happy to speak with youWe look forward to hearing from you soon!Sincerely, [redacted] T.JMaxx Customer Service SupervisorCustomer Service hours of operation are Monday through Friday from AM to PM EST

Thank you for reaching out to the Revdex.com and T.JMaxx Customer Service regarding an online orderWe are sorry to hear that part of your dish set arrived brokenPlease be assured that we will be reaching out to you shortly to discuss this furtherSincerely,***T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent visit to our T.JMaxx store in [redacted] , NCWe appreciate the opportunity to assist you regarding your return to this storeWe regret a store associate of ours mistakenly gave you incorrect information regarding the acceptance of returns to this store locationPlease be assured we have worked both with the Store Manager Katina, as well as our District Manager Anne and they both would like to extend an offer of making your return to the [redacted] location beyond the day periodShould you choose this option, please let me know, so I can let our District Manager Anne know to make those arrangements for youWe realize the inconvenience of this, and should you be unable to return to this location to make your return, you may also ship me your item directly, and I will be happy to reimburse you both the cost of the item, as well as the cost you incur for sending it to my attentionFinally, for the trouble this has caused, in either case we will be sure to mail you something for the inconveniencePlease let me know which option works best for you, so that we can rectify this as quickly as possibleSincerely, [redacted] T.JMaxx Customer Service Supervisor

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card account.We were sorry to learn of the difficulties you have encountered with your TJX Rewards credit card As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] FinancialWe will have a Representative from [redacted] Financial contact you directly.You are a valued T.JMaxx customer and we appreciate your inquiry.Sincerely, [redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding your purchase from tjmaxx.comWe strive to ensure our customers are always provided with a pleasant and painless shopping experience whether in our stores, or on tjmaxx.com, and we regret this was not what you experiencedWe have confirmed that a credit has been processed for the items that your ordered, but that did not arrivePlease allow 7-business days for this credit to his your accountAdditionally, and as a small token of appreciation we will be sending you a T.JMaxx gift card to the address we have from your orderPlease also allow up to business days for your gift card to arriveThanks again for taking your time to reach usWe hope to be able to serve you better in the futureSincerely, [redacted] T.JMaxx Customer Service Supervisor

Thank you for contacting the Revdex.com regarding a costume you wished to return to our Pasadena, CA storeWe were sorry to learn our store was unable to assist you with your return after October 31stIn the interest of customer service, as a one-time exception, we will be happy to reimburse you for the costume in the form of a gift card Please allow 7-business days for processing and deliveryWe are pleased we were able to assist you with this If we can be of further assistance or you have additional questions, please call our Customer Service Department directly at 1- [redacted] Sincerely, [redacted] T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and T.JMaxx Customer Service regarding an online order and refund issue from tjmaxx.com.We are sorry to learn about your missing order and the delays you have experienced with a refund for that orderPlease be assured that a representative will be reaching out to you shortly to discuss this furtherWe look forward to speaking with youRegards, [redacted] T.JMaxx Customer Service

Revdex.com: My Order # is [redacted] for $ This was taken from my bank balance Then they broke the order up and billed it again causing the Overdraft Thank you I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

Thank you for contacting T.JMaxx Customer Service regarding your TJX Rewards credit cardIt is our understanding that you have spoken with [redacted] regarding a resolution for the fees that were charged to your account.If we can be of further assistance, we can be reached at 1- [redacted] Sincerely, [redacted] T.JMaxx Customer ServiceCustomer Service hours of operation are Monday through Friday from AM to PM EST

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Until I get a refund, this matter is not resolvedPromising to get in touch with me is not acceptable based on my past experiences with TJ Maxx customer serviceAs of the date of this letter according to [redacted] the item is being sent back to TJ MaxxI strongly recommend TJ Maxx optimize their logistics capabilities to accommodate their customers Regards, [redacted]

Thank you for your response to the Revdex.com regarding your rug purchased at HomeGoods.Although items that are beyond days only qualify for in-store credit, as a one-time exception to this policy, I am happy to reimburse you in the form of a checkI will order your check today, and I should have it within the next seven business daysThank you again for reaching out to us, and please do not hesitate to reply should you have any further questionsSincerely, [redacted] HomeGoods Customer Service Supervisor