The New York Times Company

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   New York Times Account Number:[redacted]  ...

  Please be advised that this complaint was resolved as of 2/*/15.  The delivery is being closely monitored by our distribution manager and the customer has his contact information should another problem arise.   Best Regards,   [redacted] The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have answered two emails from the NYTimes, stating my dissatisfaction, and have not received any calls from them. I do NOT answer unidentified calls because of marketing abuses, and if [redacted] called, he DID NOT leave any messages. I do not consider this reaching out! I will no call the several customer service numbers they provide, as I refuse to be further pushed around. I want this matter resolved by email. They know my concerns, and have given me no response or excuse for doubling the price of a subscription that, as I stated, I was under the impression of being just a short trial.Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am waiting for an apology from [redacted], all the printed materials have been "signed" by that person. is that even a real person? will they not even accept responsibility for this ongoing harassment?]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
New York Times Account#: [redacted]   Please be...

advised that this complaint was completely resolved as of 1/*/15.  We reached out to [redacted] and explained our promotional policy and as a courtesy, removed the balance due.  The customer has our information to contact us directly with any further questions.   Best Regards,   [redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]
[redacted]
[redacted] New York Times Account#: [redacted]   Please be advised that this complaint was finally resolved as of 4/*/15.  The customer confirmed receipt of the refund today. ----------------------------------------------------------------------- Please be advised that the refund is being processed.  The delay is due to the customer changing the billing while the original refund was being processed back in January.  The original refund had to be stopped and reprocessed through the system.  It should be receive shortly.  We reached back out to [redacted] explained the situation and asked that he bear with us for little while longer and to contact us directly with any further questions. --------------------------------------------------------------- Please be advised that this complain was resolved as of 3/*/15.  We have reprocessed the $197.60 refund and informed [redacted].  The original refund was rejected because the billing address was changed through the web on 1/*/15.  The customer has our information to contact us directly with any further questions.     Best Regards,   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I have not yet received the $35.00 credit to my account and there was no indication of when it would happen.In addition, after making many attempts by phone and via email to resolve my issue with the New York Times and getting nowhere, I left more than two voicemails on Mr. Oswald R[redacted]'s phone but not once did he think it important to return my phone calls.  I reiterate my previous statement that the company has no desire to hear from its customers regarding delivery issues and makes no attempt to have a customer service that can handle anything other than the random missed or wet paper.  Anything that requires them to deal with the depot that manages the drivers is completely above their ability.Regards,
[redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]
[redacted] New York Times Account#: [redacted]   Please be advised that this complaint was resolved as of 3/**/15.  We have reached out to the [redacted] to make sure the deliver stops immediately.  We received confirmation from the field that the carrier has stopped delivering and informed the customer of the resolution. --------------------------------------------------------------------------------...⇄ Please be advised that this complaint was resolved as of 2/**/15.  We have removed the amount due to reflect a “0” balance and informed the customer of the resolution by voicemail and email.  We also asked that they contact us directly with any further questions.       Best Regards,   [redacted] Customer Care Advocate [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been the victim of unauthorized newspaper delivery of the NY times even after being cancelled. Initially after cancellation in 2014 I filed a complaint but the delivery has never stopped. The company has said they are not charging me but they cannot seem to be able to stop local delivery of the paper. I have talked to the NY times executive service desk three times about unwanted delivery - I have talked to [redacted] at ###-###-#### twice and once to another person at that number (I have the voicemail from them) and each time they have told me that the delivery will be stopped. Their initial response was a month ago (2/**/15). Please have them hold the delivery immediately. I will file charges if it is not stopped this week and contact the local police department. Halt and desist with delivery immediately
 
Sincerely,
[redacted]

Please be advised that this complaint was completely resolved as of 1/*/15.  We reached out to [redacted] and processed the refunds and informed her of the gift redemption process.  The customer was asked to contact us directly with any further questions.   Best Regards,   [redacted]...

[redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] New York Times Account# - [redacted] &...

[redacted]   Please be advised that this complaint was resolved as of 4/*/15.  We have confirmed the duplicate account ([redacted]) was stopped and a full refund of $35.83 is being issued back to the [redacted] Card on file.  We have also credited the active account ([redacted]) $31.53, add a promotion and removed the credit card from auto pay.  [redacted] was informed of the resolution by voicemail and email and was asked to contact us directly with any further questions.     Best Regards,   [redacted] Customer Care Advocate The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Dear Mediator,   Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]   New York Times Account# - [redacted]   We have reached back out to our distribution partner and will remain in contact with them and [redacted] until the matter is completely resolved.   --------------------------- Please be advised that this complaint was resolved as of 4/**/15.  We have reached out to the [redacted] and received confirmation that the delivery will be closely monitored moving forward.   We have also reached out to [redacted], via phone and email, with a 50% off discount for the next 26 weeks for his troubles, but haven’t heard back from him as of yet.  He was asked to contact us directly to take advantage of the offer and with any further questions.      Best Regards,   [redacted]

Re: Complaint # [redacted]Customer Information: [redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Please be advised that this complaint was resolved as of...

8/**/16.  We are in the process of issuing a full refund in the amount of $24.47.  We have informed [redacted] of the resolution, apologized for the inconvenience and asked to contact us directly with any further questions.

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Acct# [redacted] Please be advised that this...

complaint was resolved as of 4/**/16.  We have cancelled the subscription, removed any amount due to reflect a “0” balance and informed the customer of the resolution.

[redacted]
*
[redacted]
[redacted]
[redacted]   New York Times Account: [redacted]   Please be advised that this complaint was resolved as...

of 11/**/15.  We have reached out to our circulation manager for assistance and was assured that the matter will be resolved.  The distribution manager also reached out to [redacted] with assurance that the delivery will be closely monitored moving forward.  The customer has our contact information to reach out with any further issues.

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]   New York Times Account#:[redacted]   Please be advised that this...

complaint was completely resolved as of 1/*/15.  We spoke with [redacted] and will remove the balance on the above account and restart her service.  She has our information to contact us directly with any further questions.   Best Regards,   [redacted]

Re: Complaint # [redacted] Customer Information: [redacted]
[redacted]
  Please be advised that this complaint was resolved as of 1/**/15.  We have cancelled the subscription and informed...

[redacted].   Best Regards,   [redacted]

Dear [redacted], Thank you for contacting The New York Times. As per your request, the subscription was cancelled as of 07/**/2015. When you cancel, we will stop charging your account on the following billing cycle. Each billing cycle is four weeks, so your unlimited access will continue for the...

remainder of the current four-week period. Afterward, you will still be able to view 10 articles a month on NYTimes.com and read Top News on our apps at no charge, just like any other visitor. When the subscription is canceled, refunds and termination of access will follow the Terms of Sale policy. Prices are in U.S. dollars and are subject to change. Other restrictions and taxes may apply. You may confirm this information by logging in and visiting our Purchase History page: https://myaccount.nytimes.com/mem/purchase_history.html.  For more information regarding our refund policy, please copy and paste this link into your Internet browser: http://www.nytimes.com/content/help/rights/sale/terms-of-sale.html#cancel. Please keep in mind that if you wish to re-subscribe later, we have included contact information below. As a one time courtesy I have processed a refund for the last 3 charges on your account. The total amount of the refund will be $105.00 and you can expect to have the refund within 5-7 business days.  We would be happy to help you if you need more assistance; please e-mail NYTimes at [redacted] or call ###-###-#### from 6 a.m. to midnight Monday-Friday and 6 a.m. to 5 p.m. Saturday & Sunday (ET). Your satisfaction is very important to The New York Times and we appreciate your business. Sincerely, [redacted] Executive Service Desk The New York Times   Connetti gratis il mondo con la nuova [redacted]: hai la chat, le chiamate, le video chiamate e persino le chiamate di gruppo. E chiami gratis anche I numeri fissi e mobili nel mondo! Scarica subito l’app Vai su [redacted]

The New York Times Account#: [redacted] Acct# [redacted] Please be advised that this complaint was resolved as of 4/**/16.  We are in the process of issuing a refund in the amount of $96.25.  [redacted] was informed of the resolution and asked to contact us directly with any further...

questions.