The New York Times Company

Review: I was besieged by ads which I understood were inducements to try the New York Times week-end edition, for a few weeks for something like $4 or twice as many for $8. I cannot remember if I signed a postcard or emailed that I would try the $8 offering. The paper began coming. I assumed it would stop unless I subscribed at a high price. I travel a great deal, didn't keep count of how many were sent. Next I knew my credit card had a charge for something like $31 for subscription to the New York Times. I tried to phone the NYT but reaching a human being was beyond my strength, so I told my credit card company I was charged for something I did not order and did not want and that I would not pay the charge. They contacted the "vendor" but I presume had no reply, because the charge was removed from my account. As the paper had been told I did not want the product, I thought I had settled the matter, but the paper kept coming with the building's porter throwing it out on arrival. There was no way to contact the actual delivery man or men. I send an explicit email to the NYT telling them I never subscribed and didn't want it and was not going to pay for it. I received an email reply which seemed to be only a schedule of price for subscriptions, and offering me special prices. Again, I though I had settle the matter. No. The paper continued to arrive. And I received another invoice adding another charge, increased the "total due." I tried the phone again and actually found a human on the line, and so was transferred here and there until I reached a man who listened to my complaint. He said my credit card rejection with message that I did not want to subscribe was invalid because I hadn't contacted the NYT myself. ? He said my email had been answered with instructions to be in touch again which I had failed to do. I only remember the lengthy sales pitch to resubscribe. which I only scanned because my message was I DO NOT WANT TO SUBSCRIBE. He told me by accepting the $8 I had subscribed. I asked him if the subscription was in perpetuity but he did not tell me for how long I had apparently been tricked into receiving the paper. He told me as a kindness he would cancel my subscription (prematurely from his point of view) but I am liable for service to March *, 2015, amounting to $108.40. I am [redacted] years old, my social security is about $500 a month, so of course I am beset by mail, email, telephone by shabby predators among which I now number the New York Times.Desired Settlement: I do not want to be dunned by the New York Times or their collection agencies for a charge I never knowingly made.

Business

Response:

New York Times Account#: [redacted] Please be advised that this complain was resolved as of 3/**/15. We have confirmed that the account was cancelled and balance due removed. [redacted] was contacted and informed of the resolution and asked to contact us directly with any further questions. Best Regards, [redacted] The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have asked to be removed from the subscription solicitation list(s) approximately five times in the past 18 months.

They have not responded at all and the solicitations keep coming (as do the ones addressed to a prior tenant who lived at my address at least seven years ago).Desired Settlement: I would like my address - and ALL names associated with it - to be permanently and verifiably removed from any and all solicitation/distributions lists and/or databases.

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Please be advised that this complain was resolved as of 2/**/15. We have added [redacted] to out Do Not Contact list and removed all of his information from our marketing database. Best Regards, [redacted] Customer Care Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have yet to receive a response to my email below where I requested confirmation that no solicitations will be sent to my address - regardless of addressee (I have received NYT solicitations addressed to another person at my address for years).------meToNYT Executive AssistanceFeb ** at [redacted]Hi [redacted], Thanks very much for your reply and for the good news.Could you also confirm that the name of a previous tenant atmy address has also been removed – i.e. that [redacted] isremoved from all solicitation lists regardless of addressee? Thank you, ~* On [redacted], February **, 2015 [redacted], NYT ExecutiveAssistance <[redacted]> wrote: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised that this complain was completely resolved. We have removed the entire address from our database, so no more mailings should be sent to [redacted] or the previous tenants. We reached out to the customer again and asked that he contact us directly with any further questions. Best Regards, [redacted] Customer Care Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a trial digital NYT subscription which I tried to cancel before the trial period ended, but they billed my account $20. the day before the trial ended. Their website would not allow me to cancel the subscription. Although I was logged in to the NYT website, it kept asking for my password again when I tried to access my account and when I clicked the "Ünsubscribe" button. When I finally found a phone number to talk to a person, I was transferred to 4 different people that I had to explain this to (and a few hours in between waiting for a callback). The first 2 people I talked to, [redacted] and [redacted], admitted the website was having problems. The 3rd person, [redacted], said she could not issue me a refund. When I asked her to connect me with someone who could, she said she couldn't unless I said the magic word, or she would get in trouble. No, I'm not kidding, I had to guess the magic word. The magic word turned out to be "[redacted]". He, [redacted], refused to issue a refund, said I agreed to these terms when I signed up for the trial subscription. I read him the fine print from the original agreement, which says nothing about billing in advance of the end of the trial period, and says I would be billed $5, a week, nothing about $20. (a month in advance). I also pointed out that I tried to unsubscribe but the website wouldn't let me. He said I couldn't prove it, as this was the first he's heard of it.

The Terms of Service for Digital Subscriptions on the NYT website states that "We will charge or debit your payment method at the beginning of your subscription or, if applicable, at the end of your free trial period." - not before the end of the trial period. Also "We reserve the right to issue refunds or credits at our sole discretion." - although [redacted] the [redacted] said they do not issue refunds.Desired Settlement: I fell the business has the responsibility to issue me a full refund of $20. because I tried to cancel my subscription but couldn't because of problems with their website, which they were aware of. Also their Agreement Terms do not coincide with their actions, and are deceptive.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I subscribed for online access and home delivery of the Sunday paper. I received the online access, but never received the Sunday paper. I reported this multiple times on their website, emailed, and spoke to customer service. No paper was ever forthcoming. I finally cancelled the service today (September **) because the customer service representative I spoke to last Saturday, September [redacted], told me she'd elevate it to a supervisor level and that someone would contact me on Saturday September [redacted], which also did not occur. I cannot justify continuing to pay money for a product I will never receive.Desired Settlement: I'd like to know why I never received the paper. I ensured that my contact information (phone and address) were correct each time, and it always was. I never once received a phone call or email that a delivery person was having difficulty finding my address.

Business

Response:

Dear [redacted],

Re: Complaint # [redacted]

Customer Information:

New York Times Account#: [redacted]

Please be advised that this complaint was resolved as of 9/**/14. We have reached out to [redacted] and apologized for the inconvenience. We also offered a promotion and assurance that the delivery will be closely monitored, but he declined our offer and the account remains closed. [redacted] has our contact information to reach out directly with any further questions.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and although we were not able to come to a resolution, I consider the matter closed. I thank you for your time and effort in assisting me.

Sincerely,

Review: Dear Revdex.com Office.

My name is [redacted] my husband's name is [redacted]. We are writing to notify you of a complaint we have with/in regards to the "The New York Times" for recently sending us bills without delivery of services/news papers.

Last year in April 2015, my husband ordered the weekend New York Times. The order was under my name, charged to his credit card. After April 2015 we did not receive any paper from The New York Times, weekday and/or weekend. But on July 2015, my husband's credit card was charged $35.70 for service noted on June 2015, my husband called The New York Times customer service number, talking to two people about how no news papers were delivered therefore they should make an adjustment to the account as we live in a building with a doorman/front desk staff on duty 24 hours a day, 7 days a week. New York Times denied any wrong doing and were rather rude to my husband. My husband in turn called his credit card company to stop payment.

In the middle of August I got another invoice from The New York Times for service from 7/**/15 thru 8/**/15 for the total of $85.70. I called (###-###-####), spoke to someone named Ray from the accounting department. I explained I had not ordered any papers after April and had not received any either. I asked them to remove my name/information /account from their billing system. He told me someone clicked a button in an email to suspend service in November 2014, where it would resume in June of 2015. Please note, I have still not received any papers. He would not adjust my account. I asked if I reject their payment, will they send me to a collector/collection agency and damage my credit. I was told yes to my question.

After two times helplessly communicating with their customer service department of The New York Times, we feel the only way to get help is to report them to the Revdex.com, and get help to ask The New York Times to stop bullying us.

Thank you very much.

Business

Response:

New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 10/**/15. We have confirmed that the account was cancelled, removed the $85.70 due to reflect a “0” balance and informed [redacted] of the resolution.

Review: on January [redacted] 2014 I contacted the NY Times to cancel my Sunday subscription, the billing cycle was from Jan [redacted]hru Feb *. I paid for the Jan ** paper that was delivered and I was told on the [redacted] of January the balance of the invoice would be removed from my account and I should consider my account closed.

After repeated phone calls and attempts to speak with someone of reason the balance from the original invoice dated Jan ** 2014 in the amount of $25.80 has been turned over to to a collection agency. I did not receive newspapers after the Jan ** edition. I will not pay for newspapers that I never received nor did I request. I do not owe them anything as nothing was delivered.Desired Settlement: I would like the harassing letters to stop and for a credit of $25.80 applies to my account and the account closed.

Business

Response:

Dear [redacted],

Re: Complaint # [redacted]

Customer Information:

[redacted]

New York Times Account#: [redacted]

Please be advised that this complaint has been resolved as of 7/*/14. The account was stopped and $25.80 removed to reflect a “0” balance. We called [redacted] and left a voicemail message informing him of the resolution and to contact us directly with any further questions.

Best Regards,

Customer Care Advocate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I would like the resolution in writing, I have been told verbally in the past this is resolved and it has not been. I do not trust their word at this point. That is why I filled ths complanint in the first place. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your help; in resolving this issue so quickly.

Sincerely,

Review: I have been a nyt subscriber for several months now for Sunday delivery. I probably only receive the paper 1/3 Sundays. When the paper is not delivered I have to contact nyt and ask for a refund.Desired Settlement: I want them to just deliver the paper. If they don't, then don't charge me - it's frustrating to have to call in. Actually, no. That's an out. I can get anything delivered any time of night in 30 minutes or less / why can't these guys just deliver a newspaper

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 2/**/15. Our [redacted] spoke with [redacted] and assured him that the issue will be resolved. The customer has his direct number to contact with any further problems. Best Regards, [redacted] Customer Care Advocate [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

won't be resolved until I consistently get the paper. I've heard assurances numerous times before without any action so we can't close this until the paper shows up as promised

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] New York Times Account#: [redacted] Please be advised that we consider this matter resolved. Our [redacted] confirmed that the paper was delivered this past Sunday and asked that [redacted] contact him directly with anymore issues. ----------------------------------------------------------------------- Please be advised that this complaint was resolved as of 2/**/15. Our [redacted] spoke with [redacted] and assured him that the issue will be resolved. The customer has his direct number to contact with any further problems. Best Regards, [redacted] Customer Care Advocate [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Like I said before. I won't consider this issue resolved until I get the sunday paper regularly. There has only been one sunday since I have first filed this complaint and sure the paper was delivered (twice) but i'd like to hold off on closing for several more weeks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This is a continuation of my billing problem with this Company. This Company's inability to resolve this problem is amazing to me. I have one two occassions written all my credit card information on an invoice and mailed it to this Company. I have also orally twice given my credit card information to its customer service representatives. I use this credit card almost daily with absolutely no problems. Despite this, this Company appears to be dysfunctional enough that it is unable to use the credit card information it has been provided by me on multiple occassions to pay my bill. Attached below is the message I have received from this Company today:

URGENT: ATTENTION REQUIRED

Dear [redacted],

We are contacting you about your New York Times home delivery account #[redacted]. The credit card used to pay for your New York Times subscription is no longer valid; therefore, we are no longer able to use the card on file.

Please take a moment to update your credit card information:

• Online at [redacted]

• By phone at ###-###-####

If we do not hear from you, you will receive a bill by mail for your subscription.

We value your business and appreciate your subscription to The New York Times.

Sincerely,

Customer Care

The New York Times

The credit card information provided by me on each of the times mentioned above was AND IS current.Desired Settlement: This Company needs to resolve its customer service issues and bill my credit card per the credit card information given to it by me multiple times.

Business

Response:

Re: Complaint # [redacted]

Customer Information:

New York Times Account#: [redacted]

Please be advised that this complaint was resolved as of 10/**/13. We spoke with [redacted] and updated his credit card and asked that he contact us directly with any further questions or problems.

Best Regards,

Customer Care Advocate

(T) ###-###-#### § (F) ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Whether this has been resolved or not is an open issue. I spoke on the phone with a New York Times representative and orally gave my credit card information to such representative again. However this is the fifth time I have provided my credit card information to the New York Times-twice on invoices I mailed to the New York Times and three times by phone. There is nothing wrong with my credit card-I use it almost daily. For some reason the New York Times seems to be unable to get my charge processed. In fact I filed a Revdex.com compliant earlier and went through this same process and the problem remains unresolved. I'm not sure what the problem is at the New York Times but I wish it would resolve same. I continue to waste my valuable time trying to get this problem at the New York Times resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Re: Complaint # [redacted]

Customer Information:

Please be advised that we consider this complaint fully resolved as of 10/**/13. We spoke with [redacted] again and he has agreed to remove his credit card form the account so he can receive a paper invoice and pay by mail. We also asked him to contact us directly with any further questions.

Best Regards,

Customer Care Advocate

(T) ###-###-#### § (F) ###-###-####

Review: My NY Times subscription was cancelled after I notified the NY Times on their delivery website that I wanted my credit card removed from my account. They did not respond to this request. I informed my bank to deny the charge made and cancelled the service.Desired Settlement: NY Times Subscription Service alleges that I owe them for service dates AFTER my request to remove the credit card and AFTER my cancellation. They sent me an email TODAY, 10-**-2013 saying that my subscription was in effect through 10-**-2013!!!

They are unable to even recognize the error in their billing from the obvious misstatement on the dates.

I do not owe them $43.93 ON ACCOUNT NUMBER [redacted].

Business

Response:

Dear [redacted],

Re: Complaint # [redacted]

Customer Information:

New York Times Account#: [redacted]

Please be advised that this complaint was resolved as of 10/**/13. We have removed the $43.93 balance and left [redacted] a voicemail informing him of the resolution and to contact us directly with any further questions.

Best Regards,

Customer Care Advocate

Review: I received in the mail an offer to buy 6 months of the NT Times for 50% off. I signed up for the offer, indicated to bill my credit card for the charges and provided my credit card information. I subsequently got an email saying I needed to contact the NY Times to make payment arrangements. As noted I had already done so. I called the NY Times 800 number and talked to a representative who assured me that my account was all set up to charge my credit card and I needed to do nothing further. Last night I got an invoice in the mail indicating I needed to contact the NY Times to set up billing arrangements. Today I AGAIN sent in the credit card information on the invoice. Note-I had done this previously and had received a confirmation from your represetative that you had my credit card information already and would bill my card. You should know that the NY Times has horrible customer service and I was not a subscriber for some time as a result of same.Desired Settlement: For the NY Times to begin to charge my credit card as I have agreed and as it has acknowledged it has all the information it needs to do and to quit sending me emails and invoices indicating that it has not received payment instructions from me. I'll cancel my subscription if you do not get this immeditately resolved. Thanks.

Business

Response:

Re: Complaint # [redacted]

Customer Information:

[redacted]

New York Times Account: [redacted]

Please be advised that this complaint was resolved as of 9/**/13. We reached out to [redacted] and resolved his billing issue and asked he contact us directly with any further questions.

Best Regards,

Customer Care Advocate

The New York Times [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I haven't talked to anyone from the New York Times today. If this has been resolved I appreciate it but have no evidence of same.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Re: Complaint # [redacted]

Customer Information:

New York Times Account: [redacted]

Please be advised that we consider this complaint was resolved as of 9/**/13. We reached back out to [redacted] and confirmed that the account was correctly updated with his credit card for automatic payment and will be charged shortly. The customer can contact us directly with any further questions.

Best Regards,

Customer Care Advocate

The New York Times § [redacted]

Review: NY Times' home-delivery service (which I've been told is PCF) has failed to deliver my paper in a timely way and/or at all since December **, 2015. I've made multiple calls to its customer-service number to report delivery failures. A couple of times, the paper has been redelivered, albeit the next day. However, for the last couple of days, promises of "redelivery" have not been honored. I have spent hours on the phone with NY Times' reps; each time I have requested that my problem be escalated AND that a manager at the escalation level give me a callback. This request has yet to be honored. Furthermore, the rep will only give me "credit" by extending my subscription -- to a paper that isn't even being delivered the vast majority of the time. I have asked for either a refund or a credit that would reflect the MANY hours I've had to spend on the phone (and counting). This request, too, has been refused.Desired Settlement: I want the paper to be delivered each day in a timely manner, without my having to call customer service. I want a higher-level supervisor than the ones I've spoken with at the main customer-service number to contact me. And I want a refund OR a credit that reflects the massive amount of time I've had to spend on the phone due to delivery failures.

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] New York Times Account: [redacted] Please be advised that we consider this matter resolved. Upon receipt of the complaint, we reached out to our distribution partner and was assured that the delivery is being closely monitored each day. We called [redacted] and left her a voicemail message with the resolution and asked that she contact us directly with any further problems. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: What started out as a simple gift for a supervisor turned into a huge nightmare! Sometime in the middle of December, I and another few co-workers decided we wanted to gift our supervisor The New York Times weekender as we knew she enjoyed reading the newspaper. However, I suspected that she already had a subscription and so I called the NY Times customer services to inquire whether she does. I spoke to 2 different customer reps providing my supervisors name, address and phone number and was told adamantly that she did not have a current subscription. I asked should she have one, can hers be put on hold or extended due to our purchase and was told absolutely yes.

I purchased a subscription for her for the 12 week weekend edition. A few days passed and I had not received anything via email, so I decided to contact customer service again. I was told that my subscription wasn’t set up right and I had to repeat the process, including once again providing them with all the information. I did as I was told and once again waited to receive something via email so that I may present my supervisor with the gift. A few days followed and once again I had not received anything via email. I once again called back customer service and was told that I would not be receiving anything via email, that my supervisor would just start receiving the newspaper. I asked the customer service rep what I was supposed to present my supervisor with, and was told to just tell her and not worry she would start receiving the paper. I purchased a card and explained the situation to my supervisor, stating that she will receive the paper starting first weekend of January and apologizing that I did not have anything to present her with. However, when I told my supervisor about the gift we purchased for her, she told us that SHE ALREADY HAD A SUBSCRIPTION!

A few days later I received an email from the New York Times, and forwarded it to my supervisor. On the first weekend on January my supervisor received 3 newspapers. She called customer service and could not work anything out and so she cancelled my subscription as she already had her own.

This was the worst experience I have ever had when making a purchase. It went back and forth so many times and I spoke to customer service no less than 6 times during this purchase. I literally spent hours on this nightmare. I spoke to a [redacted] and [redacted], as well as others whose names I didn’t catch. Every time I spoke with someone I was told something different and now I received a bill for $3.80. This has to be some kind of joke because this gift turned out to be a nightmare. Had your customer service reps were able to find her subscription and/or tell me the truth that if she has one there is no point in me purchasing an additional one, I would have never continued with this nightmare.

I ended going after New Years and making a different purchase to gift her and it is February **, 2015 and I am still feeling the consequences of this purchase. This experience has caused a lot of emotional stress, and was very humiliating explaining the situation and then having her have to call to your customer service rep. department to deal with this.

I have absolutely nothing positive to say about this experience, and your customer services department. I am definitely making a complaint with the Revdex.com as I believe your company took advantage of me and customer service reps were dishonest when I made the purchase in good faith.Desired Settlement: I absolutely believe I should not be responsible for the balance!

Business

Response:

New York Times Account#: [redacted] & [redacted] ([redacted]) Please be advised that this complain was resolved as of 2/**/15. We have cancelled both accounts, remove the $3.80 balance and in the process of refunding the $15.20 payment back to the credit card on file. I called [redacted] and apologized for the inconvenience and asked that she contact me directly with any further questions. I also overnighted her a copy of our NYT Magazine Photo Book for her troubles.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In October 2013 I called the NYTimes to cancel my home delivery and keep the digital version. Since that time I have not received a newspaper. On October **, 2015 I noticed a charge on my [redacted] statement for $56 and researched and found the charge on the previous statement. More research showed that the charge was for home delivery. I went online to my NYTimes account and found that indeed I had been being charged for home delivery while receiving only the digital version. On October **, I called NYT customer service to resolve the issue. The agent told me she could not help. I asked to speak to a supervisor. I was transferred and disconnected. I called again and went through the same process. Finally I reached a supervisor who gave me the same response. They couldn't help as their records indicated that the home delivery service was suspended for vacation on **/2013. I explained that I cancelled home delivery and retained digital and wanted a refund for the difference. I was told that they could only refund 2-weeks. I said this was not satisfactory and I wanted a full refund. I asked to speak to someone in authority and was told that someone would call me the next day. No call. I called again and went through the same process. I told them I would seek to satisfaction outside of the NYTimes. I checked my American Express statement and noticed that in addition to the $56 for the month of October the NYTimes posted a charge to my card of $20 for the digital service. I cancelled the digital service today.Desired Settlement: I was overcharged $36 for 24 months and $20 for the current month. I expect a refund of $864 for the undelivered home delivery newspaper and $20 for the unused digital version. Therefore I expect a total refund of $884.

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] Daytime Phone: ###-###-#### E-mail: [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 10/**/15. According to our records, no request to permanently cancel the above home delivery account prior to October **, 2015. Since we rendered the service expected of us, we must expect payment for that service. It is the responsibility of customers to inform us if they are not receiving the service, cancelled the service and/or are paying for services they did not authorized, in a timely manner. That said, we do try to address our subscribers’ concerns, and, as a good-faith gesture, we have issued [redacted] a refund of $168 for a full three months of service. Best Regards, Oswald R[redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Review: I moved my residence in April 2014 and put an EXTENDED STOP on my New York Times home delivery subscription at that time. After two moves last year, I chose not to start the delivery again. I realized with my recent credit card bill that they have been charging me $56 every 28 days. I called and spoke with a couple of representatives in Account Resolution. Most recently I spoke with Sherry in that department. She said their practice is to resume billing (and I assume delivery, although I don't know as I have moved) after six months if the customer does not call back to re-extend or cancel. So I have been billed $56 every month or a total of $336 for a paper I never received and never requested to receive. They will only credit the last charge of $56, nothing more. This is the most deceitful practice I have heard of from a large business. She said this practice is stated on their website which I did not use to put the EXTENDED STOP on the paper. To my knowledge, they never tried to call me or send an e mail about resuming the billing, although they had both a telephone number and e mail.Desired Settlement: Refund of $336

Business

Response:

[redacted]

[redacted]

[redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 8/**/15. The refund request is denied. According to our records, [redacted] called on 4/*/14 and requested a temporary hold on the delivery until 12/*/14. She was informed that they will still be allowed to access the digital version of the paper during the stop. She then asked to have the password reset and that was the last we heard from them, until 8/*/15. Therefore, the customer is liable for all the charges made after the account restarted. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We were moving. We put an EXTENDED STOP on the newspaper delivery. Why in the world would we want it to be resumed to an address where we no longer resided?!?!? STOP is the operative word here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We only go by what the customer request. Customers sometimes place their home delivery on temporary hold for a variety of reasons (traveling, repairs to their current residence, illness, lifestyle changes…), so they can still access the paper online. And since [redacted] requested the account to be placed on a temporary stop until 12/*/14, that is exactly what was entered into our system. Therefore, the resolution below still stands.

Review: On June **, 2013 I signed up for a 3-month trial subscription to the NYTimes digital edition. My credit card was charged $5.00. So far, so good. On Sept. **, 2013 I cancelled my account on the NY Times website after accessing my account details ([redacted]). On Sept. *, 2013, the NYTimes charged my credit card $35.00, well before my cancellation and before my three-month trial subscription had expired. I tried to have the charge reversed in a call with the NYTimes digital customer service office. I was refused when the rep. I spoke with said she did not have the ability to refund a previous charge to my credit card. I believe I lived up to my end of the bargain by cancelling my digital subscription before the three-month expiry date. I find it really objectionable for the world's greatest newspaper to feel it needs to scam its customers to help sustain its business. My complaint about billing issues is hardly unique as the New York Revdex.com complaint list illustrates.Desired Settlement: Refund the $35.00 charge to my credit card and promise not to scam its customers in the future.

Business

Response:

Please be advised that this complaint resolved as of 9/**/13. We have refunded the $35 back to the credit card on file and reached out to the customer, via phone and email, to let him know, but hasn’t heard back from him as of yet. [redacted] can contact us directly with any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me (unauthorized charge to credit card was refunded) and the matter has been resolved. I would caution others, however, who are tempted by the New York Times' introductory offers to be aware of the company's habit of sliding one into an over-priced and more permanent subscription well before the expiration of the introductory offer.

Sincerely,

Review: The NY Times keeps delivering there newspapers to my address. No one at my building has a subscription. I have called them several times to tell them to stop delivery but it hasn't stopped. By the time I get to my building there is a pile of newspapers in front of my door.Desired Settlement: Stop delivery of newspapers to my address.

Business

Response:

Not sure why this complaint was sent to us in the mail, as oppose to electronically, but it was resolved. We do have an active subscriber in the building and will make sure the paper is delivered only to his door. [redacted] was contacted and informed of our subscriber. Complaint Information: [redacted]

[redacted] Review: The NYT keeps delivering the newspaper to my address, even though no one at the building is a subscriber… Desired Settlement: Stop delivering. Best Regards, [redacted]

Review: I called the company twice and wrote 3 emails to stop solicitations to my address and all attempts have been ignored . Not only am I receiving the solicitations people who no longer live at my address for years are still being mailed here. All I want is all solicitations to be stopped being mailed to my address and any other address in my future I will be living. I have no interest in the New York times at all.Desired Settlement: All solicitations to be stopped

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] Please be advised that this complaint was resolved as of 4/*/15. We removed [redacted] information from our database and informed him of the resolution. Best Regards, [redacted]

Review: I have canceled my subscription to the NY times newspaper in September 2014 but have continued to receive the newspaper and getting invoiced.

The newspaper does not make it possible to cancel subscription on line and only supplies a 1800 number. I had called that number in september 2014 and continued receiving the paper and invoice. I emailed the customer care to complain and have emails asking to cancel the subscription yet it continues to be delivered and invoiced.

I am reporting this company for unethical and illegal delivery and billing services.Desired Settlement: Refund all payments since septmber 2014

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] New York Times Account#: [redacted] Please be advised that this complain was resolved as of 2/**/15. We have removed the amount due to reflect a “0” balance and informed the customer of the resolution by voicemail and email. We also asked that they contact us directly with any further questions. Best Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Although the account balance is zero I am still getting the newspaper delivered (which I do not want). I have called the NY times directly. They have said that they will the delivery manager directly to take care of it.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been the victim of unauthorized newspaper delivery of the NY times even after being cancelled. Initially after cancellation in 2014 I filed a complaint but the delivery has never stopped. The company has said they are not charging me but they cannot seem to be able to stop local delivery of the paper. I have talked to the NY times executive service desk three times about unwanted delivery - I have talked to [redacted] at ###-###-#### twice and once to another person at that number (I have the voicemail from them) and each time they have told me that the delivery will be stopped. Their initial response was a month ago (2/**/15). Please have them hold the delivery immediately. I will file charges if it is not stopped this week and contact the local police department. Halt and desist with delivery immediately

Sincerely,

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted]

[redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 3/**/15. We have reached out to the [redacted] to make sure the deliver stops immediately. We received confirmation from the field that the carrier has stopped delivering and informed the customer of the resolution. --------------------------------------------------------------------------------...⇄ Please be advised that this complaint was resolved as of 2/**/15. We have removed the amount due to reflect a “0” balance and informed the customer of the resolution by voicemail and email. We also asked that they contact us directly with any further questions. Best Regards, [redacted] Customer Care Advocate [redacted]

Review: Three weeks ago I subscribed to the New York Times,Sunday Home Delivery. Three Sundays have passed and no paper. I have contacted the company and it tells me they keep contacting the local delivery supervisor.... however the situation is not corrected. I still have not received the paper.Desired Settlement: Delivery of Order

Business

Response:

[redacted]

Please be advised that we consider this matter resolved. Upon receipt of the complaint, we reached out to our delivery partners and they have been closely monitoring the delivery for the past 3 weekends. We encourage [redacted] to contact us directly with any further problems.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Under pressure, in a phone call with the a sales rep from the New York Times, I agreed to a promotional subscription to the Digital Only version of the New York Times.

I do not recall the details of the offer other than it was about $10 / month and I was willing to try it for a limited time. I later found out that after about 1 month, my credit card had been charged $35 for each of the 6 months following. Their records show that I never logged in to the digital subscription (until I discovered these charges and their site directed me to log into my account to cancel it). They also NEVER sent a single invoice or an email. Not even an email with News Headlines. So, I was unaware that I even had access to NYTimes digital.

I called the company and they told me they could not provide a refund. I also wrote, but got no response.

My complaint is:

1. I do not recall agreeing to $35 / month

2. The company clearly went through a lot of effort to hide the charges as they never sent an invoice, and never sent any digital content. (Not even News Headlines.....from a digital news subscription????!!!!)

3. The fact that I never logged in proves that I did not intend to keep this service. So, either the sales person lied or misrepresented to me.

4. Why charge for something I never used?

5. Where is the proof that I signed this contract?Desired Settlement: Refund $35 x 6 months = $210

Business

Response:

Dear [redacted], Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] According to our records, the customer cancel his Home Delivery subscription on 2/**/14 for “too expensive” and started a Digital Subscription with a promotional rate of .99cents for the first 12 weeks and $35 per month thereafter. We did not received any communication from the customer until the cancellation request on 10/**/14. It is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner. That said, we do try to address our subscribers’ concerns, and, as a good-faith gesture, we are prepared to issue a refund for a full three months of service, totaling $105. ---------------------------------------- Please be advised that this complaint was resolved as of 11/**/14. We have contacted [redacted] and explained our terms of agreement and non-refundable policy. We also offered a 3 month refund as a courtesy, but the customer declined our offer. Best Regards, [redacted] The New York Times § [redacted], [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I thought I replied to this earlier today, but I received another notification, so here is my reply again in summary:I never used this service, nor did the New York Times provide any service to me. Nothing at all. No emailed news, no headlines. I never logged in. NYT never so much as provided an invoice or made any attempt to deliver news to me. So, why am I supposed to be happy getting a partial refund? Did I cost NYT anything?I reject anything less than a full refund for the 6 months.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,