The New York Times Company

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Dear [redacted],   Re: Complaint # [redacted] Customer Information:...

  [redacted] [redacted]
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[redacted] [redacted] [redacted] [redacted] Please be advised that this complaint was resolved as of 1/**/15.  We reached out to the customer, via email, and explained terms of agreement and non-refundable policy.  This information was made available at the time of purchase.  The customer was advised that they would be charged the regular rate after the introductory period, and to inform us in a timely manner if they wish to cancel the subscription.   Best Regards,   [redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They did not supply any dates or records of when i allegedly signed up for this service. They admitted they cannot come up with any proof that I did in fact uses this service. Upon initial contact with the paper I was told that I would be reimbursed for all the months that I was incorrectly charged for service that I never requested. They have no record of me ordering this service AND THEY HAVE NO RECORD OF ME USING IT. 
 
  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

New York Times Account# [redacted].Please be advised that this complaint was resolved as of 12/**/16.  We have confirmed that the account is cancelled and we’re in the process or removing the $36.41 due to reflect a “0” balance.  [redacted] was informed of the resolution and to contact us...

directly with any further questions.

Dear [redacted],  [redacted] [redacted]
[redacted] 
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[redacted] [redacted] The New York Times Account#: [redacted] Please be...

advised that this complaint was resolved as of 4/**/16.  We have processed a full refund in the amount of $39.15 back to the credit card on file and informed [redacted] of the resolution.  An apology was also issued for the inconvenience and we asked that she contact us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate The New York Times § [redacted] [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please be advised that this complaint was resolved as of 12/**/15.  We have confirmed that the account was cancelled and no amount is due.  The customer was informed of the resolution and asked to contact us directly with any further questions. Best Regards, Oswald R[redacted] Customer...

Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I still receive an email everyday! I don't understand how it's so hard to remove me from their list!!! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   According to our records, the customer cancel his...

Home Delivery subscription on 2/**/14 for “too expensive” and started a Digital Subscription with a promotional rate of .99cents for the first 12 weeks and $35 per month thereafter.  We did not received any communication from the customer until the cancellation request on 10/**/14.  It is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner.  That said, we do try to address our subscribers’ concerns, and, as a good-faith gesture, we are prepared to issue a refund for a full three months of service, totaling $105.    ---------------------------------------- Please be advised that this complaint was resolved as of 11/**/14.  We have contacted [redacted] and explained our terms of agreement and non-refundable policy.  We also offered a 3 month refund as a courtesy, but the customer declined our offer.    Best Regards,   [redacted] The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Re: Complaint # [redacted]Customer Information: [redacted] , [redacted]Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted]New York Times Account# - [redacted] & [redacted] We can confirm that the account is now set up to receive hard copy invoices as of 3/**/15.  As a precaution, we have removed the credit card information from our system and reached back out to [redacted], via voicemail and email, informing her of the resolution.--------------------------------------------------------------Please be advised that this complaint was resolved as of 4/*/15.  We have confirmed the duplicate account ([redacted]) was stopped and a full refund of $35.83 is being issued back to the [redacted] Card on file.  We have also credited the active account ([redacted]) $31.53, add a promotion and removed the credit card from auto pay.  [redacted] was informed of the resolution by voicemail and email and was asked to contact us directly with any further questions.

Re: Complaint # [redacted]Customer Information: Barry E S[redacted]
[redacted]
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[redacted]E-mail: [redacted]We have reached out to [redacted] again, and per his request, mailed the 3/**/15, 9/**/15 & 10/**/15 edition of the T-Magazine to the above address today.  He requested the 12/*/15 copy, but that edition hasn’t been published as of yet.  Although we have alerted our distribution partners of the matter, we also ask the customer to check and make sure all the sections are in the paper prior to purchase.-----------------------------------------------------------------------...⇄ be advised that this complaint was resolved as of 11/*/15.  The T-Magazine is not published every week.  We have emailed [redacted] a copy of the schedule below and asked that he contact us with any further questions.DATE ISSUE [redacted] WOMEN'S FASHION[redacted] MEN'S FASHION[redacted] DESIGN [redacted] CULTURE [redacted] SPRING TRAVEL[redacted] BEAUTY [redacted] SUMMER ENTERTAINING[redacted]   WOMEN'S FASHION9/** MEN'S FASHION9/** DESIGN & LUXURY10/** THE GREATS[redacted] WINTER TRAVEL12/6 HOLIDAY   Best Regards, Oswald R[redacted]Customer Care Advocate[redacted]
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New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 10/**/15.  We have confirmed that the account was cancelled, removed the $85.70 due to reflect a “0” balance and informed [redacted] of the resolution.

Dear Mediator,  Re: Complaint # [redacted] Customer Information:  [redacted]
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[redacted] New York Times Account# [redacted]. Please be advised that this complaint was resolved as...

of 12/**/16.  We have confirmed that the account was cancelled and refunded $169.20 back to the credit card on file.  We have informed [redacted] of the resolution and asked that he call us directly with any further questions. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear *** ***,   Re: Complaint # *** Customer Information:   *** *** *** *** **
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*** *** New York Times Account#: ***   Please be advised that we consider this matter resolved.  Our *** *** confirmed that the paper was delivered this past Sunday and asked that *** *** contact him directly with anymore issues. ----------------------------------------------------------------------- Please be advised that this complaint was resolved as of 2/**/15.  Our *** *** spoke with *** *** and assured him that the issue will be resolved.  The customer has his direct number to contact with any further problems.     Best Regards,   *** *** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
*** *** * *** ***
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We only go by what the customer request.  Customers sometimes place their home delivery on temporary hold for a variety of reasons (traveling, repairs to their current residence, illness, lifestyle changes…), so they can still access the paper online.  And since [redacted] requested the account to be placed on a temporary stop until 12/*/14, that is exactly what was entered into our system.  Therefore, the resolution below still stands.

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted] Please be advised that this matter was resolved as of 1/**/16.  We have...

removed [redacted]’s email address from our databases and informed him of the resolution. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]
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Dear [redacted],  Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted] E-mail: [redacted] Please be advised that this complaint was resolved as of 11/**/15.  We have reached out to Ms....

Sprunt and apologized for the inconvenience and informed her that the new subscription was started on 11/**/15.  We also explained the non-refundable police as outlined in our Terms of Sale, but as a courtesy will refund $1 for the one day gap.  The customer has our contact information to reach out with any further questions.

Please be advised that this complaint was resolved as of 2/**/15.  We received proof of payment from [redacted] and processed a refund for $25.80.  The customer was informed of the resolution and asked to contact us directly with any further questions.   Best Regards,   [redacted]
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