The New York Times Company

Dear [redacted], Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted]
[redacted]
[redacted] Please be advised that this complaint was resolved as of 3/**/15.  We have...

agreed to issue a 1 month refund.  The customer was informed of the resolution and is satisfied with the outcome. Best Regards,   [redacted] Customer Care Advocate [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I appreciate your assistance in resolving this issue. 
Sincerely,
[redacted]

Dear [redacted]
 
Re: Complaint # [redacted]
Customer Information:
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
Please be advised that this...

complaint was resolved as of 10/*/14.  We have corrected the address, credited the account and confirmed with [redacted] that the delivery is fine now.  The customer was asked to contact us directly with any further questions.
 
Best Regards,
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted] Please be advised that this complaint was resolved as of 4/*/15.  We removed [redacted]...

[redacted] information from our database and informed him of the resolution.   Best Regards,   [redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
While I appreciate the reversal of the $203.23 charge, it was a bogus charge to begin with. More importantly: IT DOES NOT ADDRESS MY ORIGINAL DISPUTE WITH NY TIMES GOING BACK TO JUNE **, 2016. 
1. For the current service period of 6/**/16-12/**/16, I was billed $374.09 on 6/**/16, and indeed that amount was debited from my credit card on file with NYT the following day. 2. Because this was not the amount I was told I would be billed, I called NYT Customer Care on 6/** and spoke with Hannah, a supervisor there, who said I would be compensated by receiving a half-off promotional rate for that SAME SERVICE PERIOD, which, when all the numbers were added up, would mean that I was OWED $203.23. Hannah assured me I would be REFUNDED that $203.23, not just given a credit. I have the reference numbers corresponding to that conversation with Hannah if Mr. R[redacted] would like to see them.3. I never received the refund I was promised in my conversation with Hannah on 6/**/16, despite calling NYT Customer Care an ADDITIONAL SEVEN TIMES and speaking with someone from NYT's accounting department TWICE, for a total of TEN phone calls with someone from the NYT to attempt to get the refund I had been promised.4. SEPARATE from that issue, I was billed an ADDITIONAL $203.23 on 9/*/16. To be clear, this was for the CURRENT service period of 6/**/16-12/**-16, a service period that I HAD ALREADY PAID FOR on 6/**/16, in the amount of $374.09. (With $203.23 added to the $374/09 I had already paid, it would have meant that I was being billed $577.32, bringing my rate to more than $20 a week for Friday-Sunday service for 26 weeks, well above the full price.)5. In an email from a NYT employee on 9/*/16, I was told that I had been billed the additional $203.23 because, she claimed, an attempt was made to refund my credit card the ORIGINAL $203.23 (going back to 6/**), but that my bank rejected the refund and so the $203.23 was "reversed back onto the account as an amount due" (her words). Seriously?6. The complaint that was "resolved" on 9/**/16 has to do with this ADDITIONAL charge. In essence, I was promised a refund of $203.23 on 6/**; then; instead of being refunded, I was BILLED for that amount on 9/*; and then that amount was removed from my bill. Again, I appreciate that, but this means my original dispute STILL has not been addressed -- the refund that was promised to me on 6/** was never issued to my credit card. Here's the math: $374.09 paid in full (6/**) plus $203.23 billed on 9/* = $577.32; $577.32 minus $203.23 removed from bill on 9/** = $374.09. This is no different from where we were when Hannah promised me a REFUND of $203.23 on 6/**, THREE MONTHS AGO. 
I appreciate that Mr. [redacted] asks that I contact NYT directly with any further questions, but after TEN phone conversations with employees of its Customer Care and accounting departments, with no resolution, how anxious would HE be if he were in my shoes to make any more calls -- and how successful would he think any more calls would be?Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted] Please be advised that this complaint was resolved...

as of 3/*/16.  We have processed a refund for $30 back to the credit card on file and informed the customer of the resolution. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Mediator,   Re: Complaint # [redacted] Customer Information:   [redacted] **  [redacted]   New York Times Account#: [redacted]   Please be advised that this complaint was resolved as of 12/*/14.  The account was credited for $31.51.  We contacted [redacted] and he is satisfied with the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I thought I replied to this earlier today, but I received another notification, so here is my reply again in summary:I never used this service, nor did the New York Times provide any service to me. Nothing at all. No emailed news, no headlines. I never logged in. NYT never so much as provided an invoice or made any attempt to deliver news to me. So, why am I supposed to be happy getting a partial refund? Did I cost NYT anything?I reject anything less than a full refund for the 6 months.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted] **  [redacted]
[redacted]
[redacted]   New York Times Account#: [redacted]   Please be advised that this...

complaint was completely resolved as of 12/**/14.  We contacted [redacted] again and provided him with a detailed explanation of the billing.  He was also informed of our discount policy and asked to contact us directly from now on with any further questions.   Best Regards,   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...


[redacted]
[redacted]
[redacted] [redacted] [redacted]
 
[redacted] 
[redacted] [redacted]
[redacted] 
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]  [redacted] [redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the newspaper was again not delivered last weekend, despite the stated actions by the NYT Customer Service Center.  Therefore there has been no resolution to the issue, and the NYT customer service center has acknowledged this as well in an email to me.Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted] , [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Please be advised that we consider...

this matter resolved as of 12/**/14.  We have contacted [redacted] by phone and email to further discuss the matter, but he has not responded.  The customer has our contact information to reach out directly with any questions.     Best Regards,   [redacted] The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Please be advised that this complaint was resolved as of 2/*/15.  We have removed the [redacted]’s information from all of our marketing lists and informed him of the resolution.   Best Regards,   [redacted]
[redacted]

Please be advised that this complaint was resolved as of 9/**/16.  We have credited the account to reflect a “0” balance due and informed to [redacted] of the resolution, and asked that she contact us directly with any further questions.

[redacted] 
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *Please be advised that this...

complaint was resolved as of 12/**/16.  We have confirmed that the account is cancelled and in the process of refunding $40.66 back to the credit card on file.  [redacted] was informed him of the resolution and asked to contact us directly with any further questions.Best Regards, Oswald R[redacted]Customer Care AdvocateThe New York Times * [redacted] * [redacted] * [redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information: 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] The New York Times Subscription:...

[redacted] Please be advised that this complaint was resolved as of 4/27/16.  We have reached out to Mr. Anderson and explained our non-refundable policy.  However, as a courtesy, we have issued a 6 month refund totaling $126.90 back to the credit card on file. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] 
[redacted] [redacted]
[redacted] 
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] The New York Times Account:...

[redacted]. Please be advised that this complaint was resolved as of 5/**/16.  We have processed the additional $30 refund and informed [redacted] of the resolution by voicemail and email.  She was also asked to contact us directly with any further questions.  Best Regards, Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]