The New York Times Company

[redacted] 
[redacted]
[redacted]
[redacted]Please be advised that this complaint was resolved as of 11/**/16.  We have refunded $401.25 as a courtesy...

and informed [redacted] of the resolution.  We also asked that he contact us directly with any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter finally has been resolved.
Sincerely,
[redacted]

[redacted] New York Times Account#: [redacted] Please be advised that this complain was resolved as of 2/**/15.  Upon receipt of the...

complaint, we reached out to our distribution partner and received confirmed that the delivery will be closely monitored moving forward.  They also tried unsuccessfully to reach [redacted] with this assurance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The mistake appears to have been mine regarding the dates that charges were made to my account....

 This was a result of a misunderstanding only, and so there was no refund due after I cancelled.
Sincerely,
[redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted] New York Times Account#: [redacted]   Please be advised that this complaint was resolved as of...

2/**/15.  Our [redacted] spoke with [redacted] and assured him that the issue will be resolved.  The customer has his direct number to contact with any further problems.   Best Regards,   [redacted] Customer Care Advocate [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I thought I was signing up for an introductory offer for the New York Times on 7/*/14 for $5.00 thru 9/**. No where during sign up was it indicated or noted that I would be billed $15.00 per month automatically at the end of this period. I erroneously assumed I would be notified at the end of this period to continue with my subscription. I asked them to provide me with evidence that I was aware of this and this is the explanation I received from them:<As stated in the intial email received, it clearly states the renewal included with the current promotion as “That's $0.42 / week for the first 12 weeks ($3.75 / weekthereafter)”. *Since we bill every four weeks, that would result in $15.00 charged per billing cycle after the promotional rate.”I was contacted by the NYTs after filing my complaint with the Revdex.com, stating they would cancel my subscription but would NOT refund the $60.00 I had been billed for. I am not satisfied with this response and feel that this practice of billing is misleading.  *THIS IS NOT STATED IN THEIR CONFIRMATION EMAIL.  It is apparently something that is assumed.  Neither does it specify that your account will be automatically deducted each month!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
 
Re: Complaint # [redacted] 
Customer Information:
 
[redacted]
 
New York Times...

Account#: [redacted]  
 
Please be advised that this complaint was resolved as of 9/**/14.  We have reached out to [redacted] and apologized for the inconvenience.  We also offered a promotion and assurance that the delivery will be closely monitored, but he declined our offer and the account remains closed.  [redacted] has our contact information to reach out directly with any further questions.
 
Best Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted]
[redacted]
[redacted] The New York Times Account#: [redacted] Please be advised that this matter has...

been resolved as of 6/**/16.  We have confirmed that the account is stopped and removed the $160.60 due to reflect a “0” balance.  [redacted] was informed of the resolution by voicemail and email and asked to contact us directly with any further questions.   Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved for the moment.  I thank you very much!
Sincerely,
[redacted]

Revdex.com:
The Times, after some delay, rectified the matter fully and to my satisfaction. I appreciate them doing so.
[redacted]

Please be advised that this complaint was resolved as of 12/*/14.  The account was cancelled and a refund in the amount of $34.40 was issued back to the credit card on file.  We have reached out to [redacted], via voicemail and email, and informed him of the resolution and asked that he...

contact us directly with any further questions.   Best Regards,   [redacted]

Customer Information:  Heather M[redacted]
[redacted] Daytime Phone: ###-###-#### E-mail: [redacted] The New York Times Account: [redacted]   Please be advised that this complaint was resolved as of 6/*/16.  We have removed the $43.96...

due to reflect a “0” balance and left [redacted] a voicemail message with the resolution.  She was also asked to contact us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

The New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 3/*/16.  We have removed the $103.70 balance due and processed a refund for $58.  [redacted] was informed of the resolution and asked to contact us directly with any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Like I said before. I won't consider this issue resolved until I get the sunday paper regularly. There has only been one sunday since I have first filed this complaint and sure the paper was delivered (twice) but i'd like to hold off on closing for several more weeks. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please be advised that this complaint was resolved as of 10/*/16.  We have removed the $26.32 due to reflect a “0” balance and informed [redacted] of the resolution.  The customer was asked to contact us directly with any further questions.

Dear Mediator,  Re: Complaint # [redacted]Customer Information: [redacted] 
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted] New York Times Account# - [redacted] Please be advised...

that this complaint was resolved as of 4/**/15.  We have reached out to the [redacted] and received confirmation that the delivery will be closely monitored moving forward.   We have also reached out to [redacted], via phone and email, with a 50% off discount for the next 26 weeks for his troubles, but haven’t heard back from him as of yet.  He was asked to contact us directly to take advantage of the offer and with any further questions.

[redacted]
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Please be advised that this complaint was resolved as of...

8/**/15.  We have removed the $176.58 due to reflect a “0” balance and informed [redacted] of the resolution. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]
[redacted]

Please be advised that this complain was resolved as of 2/**/15.  We reached out to our [redacted] to have the delivery stopped immediately.  We contacted [redacted] and she confirmed that the delivery has indeed stopped and will let us know if there are any further issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] - although the NYT digital is not refunding the full amount I requested, I appreciate the speed of response, can confirm receipt of the partial refund amount aforementioned, and accept the result. Thank you for your assistance in resolving this, and to the NYT digital department for its response.
Sincerely,
[redacted]