The New York Times Company

Dear *** ***,
Re: Complaint # ***
Customer Information:
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New York Times Account#: ***
Please be advised that this
complaint was resolved as of 10/*/14. We have reached out to the customer and apologized for the inconvenience. The issues were addressed and we asked that the customer contact us directly with any further questions
Best Regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Althought I have received an email message from the business, excuses and apologies do not resolve the issueThe issue will only be resolved when the company refund the total amount dueAs of today, 03/**/2015, the credit card originally charged has not received a refund and, in addition, no check has been received in the mailThey have apologized in the past when I contacted them and gave all kinds of excuses and promises of refundSo far, nothing happenedThe issue will only be resolved when the money is fully refunded and not when they just write an email apologizing.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

New York Times Account#:***
Please be advised that this complaint was resolved as of 11/**/14. The account was cancelled and balance removed. We have reached out to *** *** and informed her of the resolution and asked that she contact us directly with any further
questions
Best Regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already been told twice before that a check was sent and that I would be receiving my payment and was lied to twice since my payment was never sent. I have lost all faith and won't believe it until I receive a check in my mailbox. I do not want to close my complaint until I receive my payment. Also, since I was not able to provide my family a Thanksgiving meal because I had over $taken by New York Times and still have not received the money, it would be nice to at least get a discount or some free papers to compensate for this lost holiday
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Re: Complaint # *** Customer Information: *** ** ***
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*** *** New York Times Account#: *** Please be advised that this complain was resolved as of
5/*/15. We have confirmed that the account was cancelled and removed the balance*** *** was informed of the resolution and asked to contact us directly with any further questionsBest Regards, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although we were not able to come to a resolution, I consider the matter closed I thank you for your time and effort in assisting me.
Sincerely,
*** ***

Dear *** ***, Re: Complaint # *** Customer Information: *** * ***
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*** *** Please be advised that the refund request has been denied. The customer was informed that full rate will take effect after the promotion ends ($/ week thereafter). It is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner. Below is the cancellation policy as outlined in our Terms of Sale** *** *** *** ***
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** *** *** *** ** *** *** ** *** ** *** *** *** ** ** *** * *** ** *** ** *** *** ** *** ** *** *** *** ** *** *** ** *** ***
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** *** *** *** ** *** *** ** *** *** *** ** *** *** ** ** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * ***
*** ** **
** *** *** *** ** *** ** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ** * *** ** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** ** *** *** ** *** ** *** *** *** ** ** *** * *** ** *** ** *** *** ** *** ** *** *** *** ** *** *** ** *** *** -------------------------------------------------------------- Please be advised that we consider this matter closed. As per the non-refundable policy outlined in our terms of agreement at the time of purchase and the below confirmation email sent to the customer, we are unable to issue a refund. We did not received any communication from the customer until the cancellation request on 1/*/15. Since we rendered the service expected of us, we must expect payment for that service. It is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner. --------------------------------------------------------------------------------...⇄ Please be advised that we consider this matter completely resolved as of 1/**/15. Please see below and attachment for a copy of the confirmation email that was sent to the customer that shows the regular rate of $per week ($x weeks = $per month) will be charged after the week promotion ends. See below in red. --------------------------------------------------------------------------------...⇄ *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** *** * *** ***
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*** Please be advised that this complaint was resolved as of 1/**/15. We reached out to the customer, via email, and explained terms of agreement and non-refundable policy. This information was made available at the time of purchase. The customer was advised that they would be charged the regular rate after the introductory period, and to inform us in a timely manner if they wish to cancel the subscription Best Regards, *** *** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
*** *** * *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with reservation Per a phone call from the company on February **, 2015, they are issuing a refund check to us for the disputed amount and asked that we allow days for the check to be received If the check does not arrive by the end of March, I reserve the right to re-open this complaint
Sincerely,
*** ***

*** *** ***
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New York Times
Account#: ***
Please be advised that this complaint was resolved as of 9/**/14. The account was cancelled and we are in the process of refunding the last payment of $back to the customer. *** *** was informed of the resolution by phone and email, and was asked to contact us directly with any further questions
Best Regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI do now see the email sent to me on 2/** from *** that confirms the resolution for which I had askedI appreciate the involvement of the Revdex.com in helping to resolve this matter, and I appreciate the cooperation of the New York Times in reaching an equitable outcomeI feel that my relationship with the business has been appropriately repaired, and I look forward to resuming my subscription
Sincerely,
*** ***

Dear *** ***, Re: Complaint # *** Customer Information: *** *** ***
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*** *** New York Times Account#: *** Please be advised
that this complaint was resolved as of 1/**/15. We have confirmed that the $was refunded back in December. *** *** was contacted and informed of the resolution and to check with her bank for the refund. The customer was asked to contacted us directly with any further questions Best Regards, *** *** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
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Please be advised that this complaint was resolved as of 10/*/14. Upon receipt of this complaint
on 10/*/14, we immediately reached out to our distribution partner to stop delivering the paper. They assured us that no papers were delivered since and will continue to monitor the situation. We have reached out to *** *** for confirmation that the delivery was stopped, via phone and email, but hasn’t heard back from him
Best Regards,
*** ***
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Please be advised that we consider this complaint completely resolved as of 2/**/15. We have removed the *** ***’s information from all of our marketing lists and informed him of the resolution. I personally called *** *** today and left a voicemail message apologizing for any inconvenience and to contact me directly with any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm an attorney and interpret contracts all day for a livingI have no idea what the New York Times response isThey have agreed to do what I asked them to do? They have not agreed what I asked them to do? Legally this is called not responding to the questionTo my knowledge I have heard nothing from NY TimesI can be reached at ###-###-####I also disputed the part of my bill that exceeded what I had agreed to pay in regard to the charge by NY Times to my credit cardThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, Re: Complaint # *** Customer Information: *** ***
*** *** ***
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*** *** New York Times Account#: *** Please be advised that this complain was resolved as
of 2/**/15. We have removed the amount due to reflect a “0” balance and informed the customer of the resolution by voicemail and email. We also asked that they contact us directly with any further questions Best Regards, *** ***
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Please be advised that this complaint was resolved as of 9/**/14.
We have removed the $to reflect a “0” balance. *** *** was informed of the resolution by voicemail and email and asked to contact us directly with any further questions. We also offered a promotional discount to restart the subscription.
Best Regards,
Oswald Ramsammy
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*** *** *** *** * *** *** *** *** *** *** *** *** *** * *** *** Dear *** ***, Re: Complaint # *** Customer Information:
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*** *** New York Times Account Number: *** Please be advised that this complaint was resolved as of 2/*/15. We have cancelled the account, removed the balance and informed *** *** of the resolution Best Regards, *** ***
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Please be advised that this complain was completely resolved.  We have removed the entire address from our database, so no more mailings should be sent to [redacted] or the previous tenants.  We reached out to the customer again and asked that he contact us directly with any further questions. Best Regards,   [redacted] Customer Care Advocate

Dear [redacted],  Re: Complaint # [redacted] Customer Information:   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] New York Times Account#: [redacted] Please be advised that this complain was resolved as...

of 4/**/15.  We account was cancelled and balance removed.  [redacted] was informed of the resolution by voicemail and email and was asked to contact us directly with any further questions. Best Regards,   [redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Dear [redacted],   Re: Complaint # [redacted] Customer Information: [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]   New York Times Account Number: [redacted]...

Please be advised that this complaint was resolved as of 2/*/15.  Our records show that the customer agreed to a temporary delivery stop from 2/**/14, restarting on 6/*/14.  According to our policy, it is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner.  That said, we do try to address our subscribers’ concerns, and, as a good-faith gesture, we have removed the $43.50 balance due and processed a 3 month refund totaling $104.40.  The customer was contacted and informed of the resolution.   Best Regards,  [redacted] [redacted] [redacted] [redacted]