The New York Times Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I appreciate your assistance in resolving this issue Sincerely, [redacted]

Re: Complaint # [redacted] Customer Information: [redacted] [redacted] , [redacted] ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted] New York Times Account# - [redacted] & [redacted] We can confirm that the account is now set up to receive hard copy invoices as of As a precaution, we have removed the credit card information from our system and reached back out to [redacted] , via voicemail and email, informing her of the resolution.--------------------------------------------------------------Please be advised that this complaint was resolved as of 4/*/ We have confirmed the duplicate account ( [redacted] ) was stopped and a full refund of $is being issued back to the [redacted] Card on file We have also credited the active account ( [redacted] ) $31.53, add a promotion and removed the credit card from auto pay [redacted] was informed of the resolution by voicemail and email and was asked to contact us directly with any further questions

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I thought I replied to this earlier today, but I received another notification, so here is my reply again in summary:I never used this service, nor did the New York Times provide any service to me. Nothing at all. No emailed news, no headlines. I never logged in. NYT never so much as provided an invoice or made any attempt to deliver news to me. So, why am I supposed to be happy getting a partial refund? Did I cost NYT anything?I reject anything less than a full refund for the 6 months. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was completely resolved as of We contacted [redacted] again and provided him with a detailed explanation of the billing He was also informed of our discount policy and asked to contact us directly from now on with any further questions Best Regards, [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] New York Times Account# - [redacted] & [redacted] Please be advised that this complaint was resolved as of 4/*/ We have confirmed the duplicate account ( [redacted] ) was stopped and a full refund of $is being issued back to the [redacted] Card on file We have also credited the active account ( [redacted] ) $31.53, add a promotion and removed the credit card from auto pay [redacted] was informed of the resolution by voicemail and email and was asked to contact us directly with any further questions Best Regards, [redacted] Customer Care Advocate The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I am waiting for an apology from [redacted] , all the printed materials have been "signed" by that personis that even a real person? will they not even accept responsibility for this ongoing harassment?] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of Our [redacted] spoke with [redacted] and assured him that the issue will be resolved The customer has his direct number to contact with any further problems Best Regards, [redacted] Customer Care Advocate [redacted]

Dear Mediator, Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] [redacted] New York Times Account# - [redacted] We have reached back out to our distribution partner and will remain in contact with them and [redacted] until the matter is completely resolved --------------------------- Please be advised that this complaint was resolved as of We have reached out to the [redacted] and received confirmation that the delivery will be closely monitored moving forward We have also reached out to [redacted] ***, via phone and email, with a 50% off discount for the next weeks for his troubles, but haven’t heard back from him as of yet He was asked to contact us directly to take advantage of the offer and with any further questions Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Like I said beforeI won't consider this issue resolved until I get the sunday paper regularlyThere has only been one sunday since I have first filed this complaint and sure the paper was delivered (twice) but i'd like to hold off on closing for several more weeks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) The company states in their response that the complaint was resolved on 1/**/2015, implying that we and the company reached some sort of agreement. That is incorrect - we have received no communication from the company since January *** which was a week before we filed the complaint.2) The company states again that a refund was sent in December, and that we should check with our bank. They are ignoring the fact that we did exactly that and that our bank found no record of any such refund or deposit See the attached response from the bank and the accompanying email we sent to the company advising them of this fact3) Again they state the customer was contacted and advised to contact the company directly if we had more questions - implying a communication from them to us since the complaint was filed. As previously stated, we have had no communication from the company to us since January ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** *** Re: Complaint # *** Customer Information: *** ***
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*** *** New York Times Account#: *** Please be advised that this complain was
resolved as of 2/**/15. Although there was no request to cancel the subscription prior to 2/**/and the customer disputed the payments with his credit card company, we went ahead and remove the $amount due to reflect a “0” balance, as a courtesy. A voicemail message was left for *** *** explaining the resolution and to contact us directly with any further questions Best Regards, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
according to YOUR records online this account is still set up for automatic paymentsfor nearly a month i've been trying to change this setting to manual, and have been it has been changed to manual.the reason for this change is that your company takes money without notifying the customer of changes in the account, does not make refunds in-kind, and wastes customer time chasing down and trying to correct these mistakesin short, it's lie after lie after lie.this is going on for nearly a month now, in the wake of a similar mixup when we got started that took nearly as longyou get paid to deal with this ***, but I do not, and the wasted time is costing me a lot of money, as I am self-employed.you have lie to the Revdex.com and to me, seemingly, with impunity.I don't have time to chase down and read the back and forth emails and manifestos you people writei look online, check my account (after navigating through your maze of ambiguous links, and pay my bill if I can find a payment link)do you want this plastered on social media? written up and sent to major media outlets and truly legitimate consumer watchdog agencies? perhaps organizes and presented to the justice department as a conspiracy to defraud and steal moneyif i'm going to spend more time on this nonsense i'm going to spend it impactfullly.the balance on the invoice due may * is correct, but i'm still showing automatic payment info online.please advise.*** and *** ***copied from your Website, April **, 2015Tuesday, April **, 2015My Home DeliveryMY HOME DELIVERY > EDIT MY ACCOUNT INFORMATION > MANAGE AUTOMATIC PAYMENTS Manage Automatic Payments The subscription below is currently enrolled for Automatic Payments.Icon AUTOMATIC PAYMENT WITH CREDIT CARDThe subscription below is currently enrolled for Automatic Payments.Account Type *** ***Account Number ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
won't be resolved until I consistently get the paperI've heard assurances numerous times before without any action so we can't close this until the paper shows up as promised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Although the account balance is zero I am still getting the newspaper delivered (which I do not want)I have called the NY times directlyThey have said that they will the delivery manager directly to take care of it
Sincerely,
*** ***

Re: Complaint # *** Customer Information: *** ***
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*** *** New York Times Account#: *** Please be advised that this complain
was resolved as of 2/**/15. We have removed the balance due and informed the customer of the resolution by voicemail and email. *** *** we asked to contact us directly with any further questions Best Regards, *** ***
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New York Times Account#: *** & *** (*** ***) Please be advised that this complain was resolved as of 2/**/15. We have cancelled both accounts, remove the $balance and in the process of refunding the $payment back to the credit card on
file. I called *** *** and apologized for the inconvenience and asked that she contact me directly with any further questions. I also overnighted her a copy of our NYT Magazine Photo Book for her troubles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. No explanation was given by the business for the initial lack of reply to the two emails that I had sent (days apart). However, I now have received a thorough and detailed response to my questions with your assistance Thank you very much. I find that this resolution is satisfactory to me and that the matter has been resolved
Sincerely,
*** ***

Dear Mediator, Re: Complaint # *** Customer Information: *** ***
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*** *** New York Times Account#: *** Please be advised that this complaint was resolved
as of 11/**/14. We have confirmed that both the promotion and billing are accurate in our system and reached out to *** ***, via phone and email, but hasn’t hear back from him. The customer has our contact information to reach out to directly with any further questions

Dear *** ***, Re: Complaint # *** Customer Information: *** ***
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*** *** New York Times Account#: *** Please be advised that this complain was resolved as
of 3/*/15. We have reprocessed the $refund and informed *** ***. The original refund was rejected because the billing address was changed through the web on 1/*/15. The customer has our information to contact us directly with any further questions Best Regards, *** ***
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