The CCS Companies

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   As a preliminary matter, please be assured that our creditor-client placed this account with our office for collections. Our client’s records indicate that the policy...

cancelled on 1/9/2017 and when the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date.   Please be advised that we have closed the file with our office and forwarded a copy of the complaint to our client to review. Please also be assured that we did not send this account to any credit reporting agency.   We trust this resolves your concerns.

Revdex.com: I accept this proposal from the comapny. However, I am Mrs. [redacted]. Not Mr. Thank you
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Mr. [redacted]’s assertion, please be assured that we have attempted to contact him through telephone calls and letters since the account was placed with our...

office in June 2014. Please be advised that the account in question revolves around an insurance policy that cancelled on 05/18/14 due to nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date.   Notwithstanding the above, we have closed the account with our office and forwarded a copy of the complaint to our client to review. We are also instructing the Credit Reporting Agencies (CRA) to delete the account. Please note that we cannot control the speed in which the CRAs acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.I want it noted that the so-called insurance company noted in the correspondence that I received I have never been a customer of ever.  I appreciate CCS in doing the right thing in this matter and for that I thank them.
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   It appears Ms. [redacted]’s concerns are not with CCS’ handling of the accounts. Instead, she indicates that she has been the victim of identity theft. Accordingly, we would...

ask that Ms. [redacted] please provide our office with a police report and completed identity theft affidavit. Upon receipt of the documentation we will forward it to our creditor-client to review.   Notwithstanding the above, we have closed this account with our office and forwarded a copy of the complaint and to our client to review. Furthermore, we are also instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

We regret that our previous response was not satisfactory to Mr. [redacted]. Mr. [redacted] indicates this account is still showing on his credit report after CCS instructed the Credit Reporting Agency (CRA) to delete the account. Please be assured that CCS instructed the CRA to delete the account in April 2016. If Mr. [redacted] could please provide the most recent copy of his credit report showing the account is still listed, we would be happy to investigate this matter further with the CRA. Mr. [redacted] also indicates that he sent us a copy of the declarations page from his new insurance company, but we have no record of receiving any documentation from him.   We trust this resolves your concerns.

Our
office is in receipt of the complaint filed by Ms. [redacted]. We
greatly appreciate this opportunity to respond.
Please be advised that we have agreed
with Ms. [redacted]’s request to stop contacting her and have closed the accounts
in our office under her name. Please note...

that the telephone number in question
was provided by Ms. [redacted] to our creditor-client and the purpose of the telephone
calls would not be covered under the do not call registry as these were not
telemarketing calls. Furthermore, please note that in the instances we called
Ms. [redacted], the calls were not answered and her voicemail picked up; these were
not instances where we controlled how many times the telephone rang.
We trust this resolves your concerns.

We regret
that our previous response was not satisfactory to Mr. [redacted].  However, as we stated previously, we do not
have a record of any documentation from Mr. [redacted]. If he could please
forward us the documentation, we would be happy to send it to our client to
determine if an adjustment is due. Furthermore, as we advised previously, we
did not report this account to Mr. [redacted]’s credit report. If it is listed on
his credit report, it was not done by CCS. We trust this resolves your
concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate the opportunity to respond. Please be advised that the account in question revolves around an insurance policy that cancelled on 01/28/17. When the policy cancelled there was still a balance due for insurance...

provided until the cancellation date. When Ms. [redacted] requested validation, we immediately placed the account on hold and requested validation of the account from our creditor-client. Notwithstanding, we have closed the account with our office and forwarded a copy of the complaint to our client to review. We have also instructed the Credit Reporting Agencies (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and recommend giving them at least thirty (30) days to update their records.   We trust this resolved your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Contrary to Ms. [redacted]’s concerns, verification of the account was sent to Ms. [redacted] on 3/19/2016. Please note that the account in question revolves around an insurance policy...

that cancelled on 5/19/11 due to nonpayment of the first payment. That being said, we have agreed with Ms. [redacted]’s request and closed this account with our office. She will hear nothing further from us in regard to this matter. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. It does not appear that Ms. [redacted]’s complaint is with CCS’ handling of the account. Instead, she disputes owing a balance to our creditor-client. She indicates that she was the...

victim of identity theft, so if she could please provide us with a copy of the police report and completed identity theft affidavit she filed with the FTC, we would be happy to forward the documentation to our client to review. In the meantime, we have closed this account with our office and forwarded a copy of the complaint to our client. Please also be advised that we have agreed with Ms. [redacted]’s request and have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

We have uploaded a copy of the letter with this response. Please note that the letter was sent to the very same address listed in her complaint.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that Mr. [redacted] was believed to be the person we were attempting to contact. We have closed this account with our office and he will hear nothing...

further from us in regard to this matter. Further, please be assured that we did not send this account to any Credit Reporting Agency.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Ms. [redacted] disputes owing a balance to our creditor-client. Please be advised that the account in question revolves around an insurance policy that cancelled on 6/14/13 due...

to nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. That being said, we have closed the file with our office in accordance with Ms. [redacted]’s request to stop contacting her regarding this matter. Further, please be assured that we did not send this account to any Credit Reporting Agency.   We trust this resolves your concerns.

We regret that our previous response was not satisfactory to Mr. [redacted].   We would like to thank Mr. [redacted] for providing us with additional documentation. After reviewing the documentation, it appears Mr. [redacted] is confusing two accounts with our office. The initial $20.00 payment made by his bank was in regard to a [redacted] account. That payment was received and posted to that account. The other $20.00 payment that he sent us directly was for the [redacted] account with our office.   Contrary to Mr. [redacted]’s assertion, [redacted] did not sell the account to our office. [redacted] placed the account with our office for collections and we have closed and returned the account to them.   We trust this resolves your concerns.

We would like to thank Mr. [redacted] for providing us with additional documents. We will forward the documentation to our client to determine if an adjustment is due. Notwithstanding, the account is closed with our office, as indicated in our previous response.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Ms. [redacted] indicates that we are refusing to substantiate the debt in question and claims that we have ignored two validation requests. Please be assured that we have...

received only one letter from Ms. [redacted]. The letter that she sent was received in March 2017 and included a request to cease collections. In response to her letter we sent her a letter indicating that we have closed the account with our office and instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that we previously received Ms.[redacted]’s request to cease and desist. We immediately closed the account with our office at that time and instructed...

the Credit Reporting Agency (CRA) to delete the account. Although we do not have any reason to believe the CRA did not act upon our previous request, we are again instructing the CRA to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have sent the information to the email listed above already what is going on here
 
Regards,
[redacted]

We regret that our previous response was not satisfactory to Mr. [redacted]. As we indicated previously, we provided a fax number to Mr. [redacted] so that he could provide us a with a copy of the declarations page from his new insurance company. Please be assured that this fax number is monitored and if we receive the documentation from him we would be happy to forward the documentation to our client to determine if an adjustment is due. We trust this resolves your concerns.