The CCS Companies

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 thank you please advise the collection agency they need to look up my name I have no reason to be in collections thank you [redacted]
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Mr. [redacted] disputes owing a balance to our creditor-client. Please be advised that the account in question revolves around an insurance policy that cancelled on 6/21/16 due to...

nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Accordingly, we have closed the file with our office and forwarded a copy of the complaint and documentation to our client to review. Please be assured that we did not send this account to any credit reporting agency. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Ms. [redacted]’s concerns, please be assured that validation of the account was provided to her on 3/31/17. We have no reason to believe she did not...

receive the validation letter because the letter was sent to the same address listed in her complaint and the letter was never returned by the post office as undeliverable. Please be advised that the account in question revolves around an insurance policy that cancelled on 3/3/15. When the policy cancelled there was still a balance due for insurance provided until the cancellation date.   Notwithstanding the above, we have closed this account with our office and forwarded a copy of the complaint to our client to review. We are also instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Mr. [redacted] indicates that he was never notified about this account, but contrary to his assertion we sent him several letters beginning in July 2015. We have no reason to...

believe he did not receive the letters because the letters were sent to the same address listed in his complaint and the letters were never returned by the post office as undeliverable. Please be advised that the account in question revolves around an insurance policy that cancelled on 6/4/15 at the insured’s request.   Notwithstanding the above, we have closed this account with our office and forwarded a copy of the complaint to our client to review. We are also instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

We regret that our previous response was not satisfactory to Ms. [redacted]. She indicates that she previously sent us documentation to identify the account in question, but we do not have a record of any correspondence from her.  If Ms. [redacted] could please provide us with a copy of her credit report listing the account in question, we would be happy to investigate her concerns further. To expedite this matter, she can email the information to [redacted]. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Please have them provide this on their letterhead. That way I have a record of it. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Mr. [redacted] indicates he has been unsuccessful in his attempts to reach our office to discuss is the account in question, but we have spoken with him on several occasions....

Please note that the account is now closed with our office as Mr. [redacted] paid a settlement on the balance due.   Mr. [redacted] also indicates that on one he was left on hold for over 60 minutes on multiple occasions. As we are unable to confirm this, we would ask that Mr. [redacted] please provide us with the date and time of the telephone calls, so that we would be happy to investigate his concerns further.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that Ms. [redacted] already paid one of the accounts the Credit Reporting Agency (CRA) was instructed to delete the account. We will do the same on the other...

account when it is paid. Furthermore, please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Ms. [redacted] disputes owing a balance to our creditor-client. Please be advised that the accounts in question revolve around insurance policies that cancelled on 9/11/15 due to...

nonpayment. When the policies cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date.   Notwithstanding the above, we have closed the account with our office in accordance with Ms. [redacted]’s request to stop collection efforts. We have also forwarded a copy of the complaint to our client to review.   We trust this resolves your concerns.

I received a email closing my complaint out cause it stated I hadn't responded. I didn't see where I was supposed to...I did contact the CCS In Norwood about my COMPLAINT...As Well As ALL 3 CREDIT REPORTING AGENCIES. I Simply Want This Scare GONE, I DON'T SEE HOW I CAN DO SO WITH NO WAY TO RESOLVE IT THROUGH ANY AGENCY...NOT EVEN THE COLLECTION AGENCY HOLDING IT HOSTAGE!!! HELP """"PRETTY PLEASE""""MY INFO FOR [redacted] BILL: [redacted]
[redacted]CCS IS COLLECTION AGENCY ON MY REPORT SEE ATTACHED...THANK YOU

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

We regret that our previous response was not satisfactory to the consumer. Nevertheless, we had previously sent correspondence to the same address listed in the complaint as we had previously advised.  Please note that this account was closed with our office and the complaint was forwarded to our creditor-client. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I am rejecting your response to this complaint, due to I have been given misleading information on numerous occasions. Per your response you have returned the debt to the original creditor, however when I called the original creditor ([redacted]), I was advised that this debt was written off with their office and sold to Credit Collection Services. With this being said, they will not purchase the debt from Credit Collection Services again, therefore it cannot be returned to their office. I also inquired about the payment that was not credited to the account and I was told that it could not be applied at this point due to the account being returned to original creditor, which is all false, according to original creditors statement.  I mailed a second letter to your office on 25 July 2016 with a copy of cancelled check and bank statement, which reflects the check being cashed on 11 July 2016, for your review. I also have attached copies of such documents with this rejection to your response. I expect to have the payment from check [redacted] applied to the account immediately or I a refund for the amount of $20.00 forwarded to me. If this is not done within a reasonable amount of time, my next step is to file a small claims civil lawsuit in 10th Judicial Circuit Jefferson County District Court.]
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted] We greatly appreciate this opportunity to respond. Please be advised we cannot locate the account in question with the information that has been provided to CCS as part of Mr. [redacted]’ complaint. If Mr. [redacted] could please provide...

us with the CCS file number of the account he wished to pay or a copy of correspondence from CCS indicating a file number we would be happy to investigate his concerns further. To expedite this matter, he can email the information directly to [redacted]. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by [redacted]. We greatly appreciate this opportunity to respond.
 [redacted] disputes
owing a balance to our creditor-client.  He
indicates that his insurance company should have covered this. Please be
assured that our client...

believes that [redacted] is responsible for the balance
due. That being said, if he could please provide us with an explanation of
benefits from his insurance company showing the medical services were covered
by his insurance, we would be happy to forward the documentation to our client to
review. Notwithstanding, we have closed this account with our office. Please be
assured that we did not send this account to any credit reporting agency.
We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Mr. [redacted]’ assertion, please be assured that all of the required disclosures were sent to Mr. [redacted] in writing. In fact, five letters were sent to Mr. [redacted]...

and we have no reason to believe that he did not receive our previous correspondence as none of the letters were returned by the post office as undeliverable. That being said, as a courtesy to Mr. [redacted], we have closed this account with our office and instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]