The CCS Companies

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Ms. [redacted] disputes owing a balance to her former insurance company our creditor-client. Please be advised that the account in question revolves around an insurance policy that...

cancelled on 01/29/14. If Ms. [redacted] can please provide our office with a copy of the declarations page from her new insurance company that predates the date of cancellation, we would happy to forward it to our client to determine if an adjustment is due. That being said, we have closed the file with our office and Ms. [redacted] will hear nothing further from us in regard to this matter. As a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA will act upon our request and recommend giving him at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that we cannot locate the file in question with the information that has been provided to CCS as part of the consumer’s complaint. We would appreciate...

it if Mr. [redacted] could provide us with information on the specific account in question. If he could please upload to her complaint a copy of a letter with a CCS file number and/or a copy of his credit report, we would be happy to investigate the consumer’s concerns further. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by [redacted] We greatly appreciate this opportunity to respond. [redacted]s concern is that she is a victim of identity theft. Please be advised that [redacted] previously indicated that she would send us a police report and fraud documentation...

to support her claim of fraud, but we have not yet received any documentation from her. Upon receipt of the documentation we would be happy to forward it to our client to review. Notwithstanding, we have closed this file with our office and forwarded a copy of the complaint to our client to review. Please also be assured that we did not threaten to take [redacted] to court. This account is now closed in our office and [redacted] will hear nothing further from us in regard to this matter. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like a letter notifying me that this account has been closed and stated you would remove this from my account. Also I have yet to receive a phone call or a letter regarding this debt. If you simply called before you put it on my credit and proved it was my debt, we could have worked out a deal. 
Regards,
[redacted]

We would like to thank [redacted] for providing us with additional documents. We will forward the documentation to our client to determine if an adjustment is due. Notwithstanding, the account is closed with our office, as indicated in our previous response. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that we have reviewed Ms. [redacted]’s concerns with our creditor-client and they have assured us that the balance is due. Nevertheless, this account was closed with...

our office. Please also be assured that we did not send this account to any credit reporting agency. We trust this resolves your concerns.

Our office is in receipt of
the complaint filed by Mr. [redacted]. We greatly appreciate this
opportunity to respond.
 
As
a preliminary matter, Mr. [redacted]’s complaint is not with CCS’ handling of the
account. Instead, he disputes owing a balance to his former insurance company...

(our
creditor-client). Please be advised that the account in question revolves
around an insurance policy that cancelled on 06/1/15. Mr. [redacted] informed us on
8/14/15 that he switched to a different insurance company. If Mr. [redacted] could
please provide our office with a copy of the declarations page for his new
insurance company that predates the date of cancellation, we would happy to forward
it to our client to determine if an adjustment is due. That being said, we have
closed the file with our office and Mr. [redacted] will hear nothing further from
us in regard to this matter.
 
 
We trust this resolves your
concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that the person we were attempting to contact was believed to reside at Mr. [redacted]’s address. We have removed Mr. [redacted]’s contact information from our...

records and he will hear nothing further from us in regard to this matter. Please also be assured that we did not send this file to any Credit Reporting Agency. We trust this resolves your concerns

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that Ms. [redacted] was believed to be the person we were attempting to contact. We have removed her address from our records and she will hear nothing further...

from us in regard to this matter.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Ms. [redacted] indicates that our agent threatened her, but, please be assured that our telephone agent was polite and professional. Ms. [redacted] also indicates she wants us to...

cease collections. Accordingly we have closed Ms. [redacted]’ account with our office and she will hear nothing further from us in regard to this matter.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate the opportunity to respond. Contrary to Mr. [redacted]’s assertion, please be assured that we did provide Mr. [redacted] with the required disclosures. Furthermore, we have requested verification of the account from our...

clients and will send it to Mr. [redacted] if and when it is received. We trust this resolves your concerns.

We regret that our previous response was not satisfactory to Ms. [redacted]. Notwithstanding, please be assured that the payment was not sent to [redacted] despite what the receipt from her HSA provider says. The payment was made directly to our office and applied to her [redacted] account. As we explained previously, we are not sure why [redacted] is listed on the receipt and we are investigating this with our HSA vendor. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Ms. [redacted] indicates she paid this account in full to our creditor-client prior to terminating her service.  If Ms. [redacted] could please provide us with proof the...

account was paid (i.e. front and back of cancelled checks), we would be happy to forward the documentation to our client to determine if an adjustment is due. Notwithstanding, we have closed Ms. [redacted]’ account with our office and she will hear nothing further from us in regard to this matter.   As a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving at least thirty (30) days to update their records.   We trust this resolves your concerns.

CCS - Credit Collection [redacted], MA  [redacted]

As we advised previously, payment was received by our office and our creditor-client would be notified of the payment within the due course of business. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This company's response basically shows how unorganized and non-transparent they are. This may fall on deaf ears, but I must respond to such inconsistency and lack of integrity.  This company for days continued to call my home for a countless number of times to attempt to collect on a debt that could have been associated with me. The amount of effort that was put into this should be the same amount of effort they use to locate a file based on something other than a file number. Does this company use a filing system that is so antiquated that they are not able to locate a file by name. I have given the name of the person in which they were attempting to reach ([redacted]). That should be efficient enough information to locate a file. This company seems to be in the business of being elusive except when it comes to attempting to collect on a debt. They will pull out all the stops to collect on a debt but do not have any problem solving skills to research this complaint. This is the main reason why I do not want to be affiliated  with them at all. Being affiliated with such ridiculousness can only lead to problems. This sorry reason for not finding a file is not acceptable for me at all, especially in this day and age. I am attempting to disassociate myself from this situation and other similar situations as stated in my earlier correspondence and this company could assist me  in doing so. The fact that they are attempting to elude my request tells me that they too are not necessarily on the up and up.  My request still remains the same ,and if they are not willing to adhere to my request, then I may need to take other steps to obtain the information from them.       
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Ms. [redacted]’ disputes owing a balance to our creditor-client. Please be advised that the account in question revolves around an insurance policy that cancelled on 11/20/14 due...

to nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Notwithstanding the above, we have closed this account with our office and forwarded a copy of the complaint to our client to review. As a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA will act upon our request and recommend giving him at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that we cannot locate the file in question with the information that has been provided to CCS as part of the consumer’s complaint. We would appreciate it if Mr....

[redacted] could provide us with information on the specific account in question. If he could please upload to his complaint a copy of a letter with a CCS file number and/or a copy of his credit report, we would be happy to investigate the consumer’s concerns further. We trust this resolves your concerns.

Our office
is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate
this opportunity to respond.
Please be
advised that we are currently investigating Ms. [redacted]’s concerns. Please note
that Mr. [redacted] also has a complaint with the New York Office of the...

Attorney
General, so when our investigation has concluded we will provide our response
to their office.
We trust
this resolves your concerns.