I visited Texas Direct Auto in Stafford Texas on 10-11-and was very impressed with their facilities but even more impressed with the serviceMy salesman and all-around five-tool man Kevin *** did a great job and helped me in many ways that most people wouldn't He gave me a ride to drop off my rental car, helped me with multiple car choices, got my battery in my car replaced, and helped me through every step of the process of buying the car Kevin even took the time to sit down and chat when he wasn't busy with the many customers he was helping I highly recommend Texas Direct Auto and Kevin ***!
I just purchased a vehicle from texas direct auto Eddie *** was my salesman he is a great person really professionalmy wife and I are really happy this is the third vehicle we purchase from texas direct and Eddie has been our salesman the times I extremely recommend giving him a visit and let him help you drive away with your dream car
Just bought a truck from Texas direct and Zak *** was excellent to work with, took good care of me there answering any question I had and helping work out a deal on the truck
It is not worth going to Texas Direct Auto Go to a dealership and sit for three hours to get a car Otherwise, you will never be informed of when your car will arrive, and they have many problems with banks getting your loan finalized I have had my care for days now and they do not have my financing complete Their customer service is horrific You will be ignored for days Very unprofessional and very unpleasant to work with!
My first time buying a car onlineThe experience was definitely different from going to a car lot and driving away with your car, but my wife had her eye on a specific vehicle with specific optionsWe found the car through USAA's car buying service and tried to set up a test driveNext thing I know, I'm talking to LaDonya with *** (now Texas Direct?) who explained that *** is like "the *** of car sales" and the car we wanted was actually in TexasAfter calming my fears of sending $20,basically over the Internet, LaDonya got the ball rollingI took one star off my review because every time the ball left LaDonya's court to go somewhere else, things slowed downThe sales manager that was going to get right back to me never did until I asked LaDonya what the status wasHe called minutes laterHe was a little disorganized and didn't have the paperwork on hand that I sent himBut he did get everything put together quickly and we were able to get the paperwork from him printed, signed, and in the mail again all within the hourWhen the car shipped from Texas to California, the third party delivery company didn't get in touch with me until I again asked LaDonya what was going onNext thing I know, the delivery company is calling, bending over backwards to make sure my car is delivered on timeFinally, while the car was en route, it got dinged on the hoodAnother exchange of emails with LaDonya and the Support folks got in touch with me right away and set up getting the repairs done with a local body shopAll in all, not always the smoothest process, but LaDonya gets stars out of for working with me through all the little issuesReading some of the other reviews here, I was a little concerned about *** customer serviceIf you call up Texas Direct and get LaDonya, know you'll be taken care of
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me My complaints have been poor quality of customer service, total lack of response from supposedly professional staff at Texas Direct, and zero explanation why *** *** *** staff didn't respond with any calls or emails until after I officially filed a complaint against Texas Direct, which I was forced to do because I was due to receive the vehicle I had purchased, yet had absolutely nothing indicating ownership; no registration no title no bill of sale nothing - worse yet, I was completely unable to get anyone at Texas Direct to even respond to my inquires much less send me anythingI think for a company that prides itself on such a high volume of auto business, its not overly excessive for me to expect some level of service for paying out in cash for a vehicle
Today we bought a Tahoe from RoShe was polite, professional and had most of our paperwork done via phone to help speed the process as we told her we had limited time at the dealershipShe more than exceeded our expectations and will recommend her to future buyers
Texas Auto Direct is a great place to buy a low mileage vehicleThey treated me more than fairly and gave me the most for my trade inI love the dealership's way of doing businessThey didn't pressure me and gave me tons breathing room to decide if I wanted to make the purchaseThey have a HUGE selection of gently used cars, truck and suvsThe whole process was incredibleYou will even love the dealership show roomThey have a small restaurant and snacks for the kidsThe finance terms were equal to what I could get locally with my credit unionI really can't say enough good things about TADA special shout out to Moises *** my salesman, and to Jackie my finance directorYou guys worked really hard and I appreciate thisI highly recommend Texas Auto Direct to anyone who wants to buy a nice car and at great price without all of the hassle
I recently traded in a vehicle and bought another from Texas direct auto in StaffordMy sales consultant was Trace ***I cannot say enough great things about him! From the very beginning he was very nice and friendly and very patient with meHe signed me up for a couple of test drives and even had a copy of my insurance printed out for me since I had forgot itI really appreciated all thatEspecially since I was unprepared when I first got thereHe helped me narrow my choices down by looking on the website and he even walked the lot with me and let me check out several vehicles with zero rush or pressureI really honestly enjoyed that shopping experienceOnce we had a car on the radar he made every attempt to sweeten my deal by fighting for the most for my tradeWhich I was upside down onAnd also by asking the manager to lower the price of the camaro even moreI went in on Saturday spent a few hours there all togetherThen kept in touch on the cell with Trace on Monday and went back on Tuesday evening to seal the dealHe fought to give me the best deal possible the whole way through with exceptional professionalismNever once rushed me or made me feel like I was just another numberI really appreciate himHe had a curbed wheel repaired and even had a tire replaced! That was amazing! Honestly I think any sales consultant there would have given me the same experience because I was greeted many times with smiles and friendly attitudesI just wish I shopped at Texas direct auto sooner!!!
Very impressive from rolling thru the gate to walking in the door to the amazing selection of vehicles on siteA+++ service
Ro *** was my Sales Rep at Texas Direct AutoRo did a great job and did everything she could to make it a pleasant experience to purchase a vehicle from Texas Direct Auto Ro was polite, courteous, and knowledgeable Great job and Thank You Ro!
Their departure department failed badly We had a very extended wait on taking delivery of our vehicle It took almost hours from the time we completed our paperwork to the time we finally received our vehicle Most of their employees were well trained in that department, but there was one particular guy who was extremely rude and very aggressive when I asked why it was taking so long He obviously has never had any customer service training and has no skills in dealing with people He took what was a great experience and left a bad taste in my mouth about Texas Direct Auto
I recently bought my first car through Texas Direct Auto Living out of state (Colorado) made me a little nervous, but a family member highly recommended this company having already purchased two cars from them The experience couldn't have been easier thanks to my sales rep Zak *** He responded at lightning speed to my calls and text messages and made me feel incredibly comfortable about this "new" car buying process Ask for Zak if you want to buy a car there, you'll be happy you did Ashley in the finance department was also extremely easy to work with and made that end of the transaction super easy Fantastic experience Next car purchase starts and ends here
I had an excellent and easy experience with Texas Direct AutoMy salesman Tian was very helpful and enthusiasticHe worked with me to prepare my vehicles for test drive before I even showed up at the locationThe finance department was also very efficient and friendly
Car buying made EASY! No dealership games played hereOur Salesman, Zak ***, at Texas Direct Auto was helpful and communicative We arrived with our trade, already appraised via a TDA satellite locationGot us below our Credit Union's financing threshhold before we even showed up, to get the family into a new(er) minivan
I visited Texas Direct Auto in Stafford Texas on 10-11-and was very impressed with their facilities but even more impressed with the serviceMy salesman and all-around five-tool man Kevin *** did a great job and helped me in many ways that most people wouldn't He gave me a ride to drop off my rental car, helped me with multiple car choices, got my battery in my car replaced, and helped me through every step of the process of buying the car Kevin even took the time to sit down and chat when he wasn't busy with the many customers he was helping I highly recommend Texas Direct Auto and Kevin ***!
I just purchased a vehicle from texas direct auto Eddie *** was my salesman he is a great person really professionalmy wife and I are really happy this is the third vehicle we purchase from texas direct and Eddie has been our salesman the times I extremely recommend giving him a visit and let him help you drive away with your dream car
Pleasurable experience at Texas Direct Auto, my salesman Zak *** was very friendly and helpful, as was everyone I dealt with
Just bought a truck from Texas direct and Zak *** was excellent to work with, took good care of me there answering any question I had and helping work out a deal on the truck
It is not worth going to Texas Direct Auto Go to a dealership and sit for three hours to get a car Otherwise, you will never be informed of when your car will arrive, and they have many problems with banks getting your loan finalized I have had my care for days now and they do not have my financing complete Their customer service is horrific You will be ignored for days Very unprofessional and very unpleasant to work with!
My first time buying a car onlineThe experience was definitely different from going to a car lot and driving away with your car, but my wife had her eye on a specific vehicle with specific optionsWe found the car through USAA's car buying service and tried to set up a test driveNext thing I know, I'm talking to LaDonya with *** (now Texas Direct?) who explained that *** is like "the *** of car sales" and the car we wanted was actually in TexasAfter calming my fears of sending $20,basically over the Internet, LaDonya got the ball rollingI took one star off my review because every time the ball left LaDonya's court to go somewhere else, things slowed downThe sales manager that was going to get right back to me never did until I asked LaDonya what the status wasHe called minutes laterHe was a little disorganized and didn't have the paperwork on hand that I sent himBut he did get everything put together quickly and we were able to get the paperwork from him printed, signed, and in the mail again all within the hourWhen the car shipped from Texas to California, the third party delivery company didn't get in touch with me until I again asked LaDonya what was going onNext thing I know, the delivery company is calling, bending over backwards to make sure my car is delivered on timeFinally, while the car was en route, it got dinged on the hoodAnother exchange of emails with LaDonya and the Support folks got in touch with me right away and set up getting the repairs done with a local body shopAll in all, not always the smoothest process, but LaDonya gets stars out of for working with me through all the little issuesReading some of the other reviews here, I was a little concerned about *** customer serviceIf you call up Texas Direct and get LaDonya, know you'll be taken care of
Zak *** was extremely knowledgeable, professional and helpful during our truck purchase Definitely will be back and ask for Zak for future purchases
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me My complaints have been poor quality of customer service, total lack of response from supposedly professional staff at Texas Direct, and zero explanation why *** *** *** staff didn't respond with any calls or emails until after I officially filed a complaint against Texas Direct, which I was forced to do because I was due to receive the vehicle I had purchased, yet had absolutely nothing indicating ownership; no registration no title no bill of sale nothing - worse yet, I was completely unable to get anyone at Texas Direct to even respond to my inquires much less send me anythingI think for a company that prides itself on such a high volume of auto business, its not overly excessive for me to expect some level of service for paying out in cash for a vehicle
Andrew p was very attentive and aware of my wants in a vehicle and helped me find a car that I was excited aboutHe even helped wash the car
Today we bought a Tahoe from RoShe was polite, professional and had most of our paperwork done via phone to help speed the process as we told her we had limited time at the dealershipShe more than exceeded our expectations and will recommend her to future buyers
My experience with Thad was A+Very friendly and very helpful, easy transactionThanks Thad
Texas Auto Direct is a great place to buy a low mileage vehicleThey treated me more than fairly and gave me the most for my trade inI love the dealership's way of doing businessThey didn't pressure me and gave me tons breathing room to decide if I wanted to make the purchaseThey have a HUGE selection of gently used cars, truck and suvsThe whole process was incredibleYou will even love the dealership show roomThey have a small restaurant and snacks for the kidsThe finance terms were equal to what I could get locally with my credit unionI really can't say enough good things about TADA special shout out to Moises *** my salesman, and to Jackie my finance directorYou guys worked really hard and I appreciate thisI highly recommend Texas Auto Direct to anyone who wants to buy a nice car and at great price without all of the hassle
I recently traded in a vehicle and bought another from Texas direct auto in StaffordMy sales consultant was Trace ***I cannot say enough great things about him! From the very beginning he was very nice and friendly and very patient with meHe signed me up for a couple of test drives and even had a copy of my insurance printed out for me since I had forgot itI really appreciated all thatEspecially since I was unprepared when I first got thereHe helped me narrow my choices down by looking on the website and he even walked the lot with me and let me check out several vehicles with zero rush or pressureI really honestly enjoyed that shopping experienceOnce we had a car on the radar he made every attempt to sweeten my deal by fighting for the most for my tradeWhich I was upside down onAnd also by asking the manager to lower the price of the camaro even moreI went in on Saturday spent a few hours there all togetherThen kept in touch on the cell with Trace on Monday and went back on Tuesday evening to seal the dealHe fought to give me the best deal possible the whole way through with exceptional professionalismNever once rushed me or made me feel like I was just another numberI really appreciate himHe had a curbed wheel repaired and even had a tire replaced! That was amazing! Honestly I think any sales consultant there would have given me the same experience because I was greeted many times with smiles and friendly attitudesI just wish I shopped at Texas direct auto sooner!!!
Very impressive from rolling thru the gate to walking in the door to the amazing selection of vehicles on siteA+++ service
Ro *** was my Sales Rep at Texas Direct AutoRo did a great job and did everything she could to make it a pleasant experience to purchase a vehicle from Texas Direct Auto Ro was polite, courteous, and knowledgeable Great job and Thank You Ro!
Their departure department failed badly We had a very extended wait on taking delivery of our vehicle It took almost hours from the time we completed our paperwork to the time we finally received our vehicle Most of their employees were well trained in that department, but there was one particular guy who was extremely rude and very aggressive when I asked why it was taking so long He obviously has never had any customer service training and has no skills in dealing with people He took what was a great experience and left a bad taste in my mouth about Texas Direct Auto
Great way to buy a car Thanks Eric
I recently bought my first car through Texas Direct Auto Living out of state (Colorado) made me a little nervous, but a family member highly recommended this company having already purchased two cars from them The experience couldn't have been easier thanks to my sales rep Zak *** He responded at lightning speed to my calls and text messages and made me feel incredibly comfortable about this "new" car buying process Ask for Zak if you want to buy a car there, you'll be happy you did Ashley in the finance department was also extremely easy to work with and made that end of the transaction super easy Fantastic experience Next car purchase starts and ends here
Donna was great
I had an excellent and easy experience with Texas Direct AutoMy salesman Tian was very helpful and enthusiasticHe worked with me to prepare my vehicles for test drive before I even showed up at the locationThe finance department was also very efficient and friendly
I just bought my second vehicle from Texas direct auto Andrew p was very helpful and made process very simple and stress free
Car buying made EASY! No dealership games played hereOur Salesman, Zak ***, at Texas Direct Auto was helpful and communicative We arrived with our trade, already appraised via a TDA satellite locationGot us below our Credit Union's financing threshhold before we even showed up, to get the family into a new(er) minivan