Good afternoon all, It’s unfortunate that any client feels compelled to resolve an issue on social media vs direct communication with a mediator such as the Revdex.com. Texas Direct Auto will never intentional misguides any consumer or ignores any concern of a client when presented in a professional and positive manner. We promptly refunded the clients deposit, offered a lower than advertised rate of 1.9% (which the client declined), and apologized for any misunderstanding multiple times. As a business, we think highly of our clients and the community, supporting everything from little league teams to math clubs.Thank you again, *** ***
Doing business with Texas Direct Auto was a great experience Tommy Haynes was my sales person He was helpful and efficient and a total pleasure He was on time and understood I was also under time constraints Texas Direct gave me good price for my trade in and a very fair price on my new car I would recommend looking here any time you're in the market for a previously owned car
great experience buying a car Texas direct auto,Delroy my sells person was very professional and accommodating to my needsi never when down to the dealer so I did everything online and trusted 100% on Delroy's information to the vehicle, when I took delivery of my jeep it was exactly as Delroy described to mevery please with the purchase and if you need a car you need to contact Delroy
Texas Auto Direct is by far the BEST car lot ever !!! Just bought my 2nd car from and couldn't be happier ! Colin Cantu you are the BEST !!!! Thanks guys !!!
I purchased an amazing Yukon *** today from Texas Direct Auto! My salesman, Rey *** was a real professional! Very helpful and no pressure! Good deal on my trade and out the door! Thanks Rey!
Sammy *** was my salesman todayNormally when I go to dealerships my experience is bad, I feel pressured amd hounded However today was differentSammy answered all my questions and was there to help me throughout everythingI will definitely be getting my daughter's vehicle from hereThanks Sammy
Very helpful and kind! Zak *** went out of his way to make the whole experience pleasant and easyI have been here on three occasions to buy carsI would not go anywhere elseThis place is the ultimate authority in car buying!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
And AS I HAVE PREVIOUSLY mentionedI spoke with these people and they directed me to you guys for fault and y'all need to communicate your error with themI am done communicating with y'all without supervisionYour services are not only poor, but so is your customer service as previously mentioned
Regards,
Excellent service by Kerry *** at Texas Direct AutoPaid off our trade after Gillman Honda tried to offer me $less than pay offI'll never buy a used car from any other dealer
I would like to Thank the staff at Texas Direct AutoLuis *** & Scott *** made the purchase of my BMW XM Sport painlessI have never bought a vehicle sight unseen and have to admit I was nervousLuis assured me that the car was spotless and he was right!
When I met the transport driver, Mario, to take deliveryHe approached me and said, "I'm an *** FanBut, what you got here is the absolute bomb!"
He was right! This car is awesome!
My Thanks to all at Texas Direct!
-***
Zak *** was amazing to work with! He was very attentive and tried to find the car I wantedAny questions I had, he automatically tried to find the answerThank you for gelping me find my dream car!
I worked with Eric *** in sales at Texas Direct Auto and had an amazing experienceI came in wanting a specific car and there were several on the lotEric had my best interest at heart the entire time and found the perfect car for me with every option that I needed --- without breaking the bank! I will be recommending Eric to all of my friends and familyThis was my fourth car purchase from Texas Direct Auto and I've had great luck with them all!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10337184, and find that this resolution would be satisfactory to me
Texas Direct Auto is full of friendly agents willing to help you at all timeMarcos *** is the guy to see if you are wanting to stop byWe were giving a good offer at a good rateLook into them if you are looking to get a used car soon
I purchased a pre-owned Mercedes GLin September from Zak *** at Texas Direct Auto in SugarlandZak was always responsive when we communicated and made the process, which included a trade in of my current vehicle, simple He followed up after the saleI would recommend him if you are looking to purchase a vehicle from TDA
Just bought my 3rd car from TDA and like the others, was just as described, sale conducted in a fast and easy manner Could not be more pleased, and their associate Alan *** was especially helpful in making my purchase amazingly easy, painless and efficient I'd have no hesitation to recommend these folks to anyone I am not affiliated with Texas Direct in any way, shape or form other than being a most satisfied customer!
Good afternoon all, It’s unfortunate that any client feels compelled to resolve an issue on social media vs direct communication with a mediator such as the Revdex.com. Texas Direct Auto will never intentional misguides any consumer or ignores any concern of a client when presented in a professional and positive manner. We promptly refunded the clients deposit, offered a lower than advertised rate of 1.9% (which the client declined), and apologized for any misunderstanding multiple times. As a business, we think highly of our clients and the community, supporting everything from little league teams to math clubs.Thank you again, *** ***
Doing business with Texas Direct Auto was a great experience Tommy Haynes was my sales person He was helpful and efficient and a total pleasure He was on time and understood I was also under time constraints Texas Direct gave me good price for my trade in and a very fair price on my new car I would recommend looking here any time you're in the market for a previously owned car
great experience buying a car Texas direct auto,Delroy my sells person was very professional and accommodating to my needsi never when down to the dealer so I did everything online and trusted 100% on Delroy's information to the vehicle, when I took delivery of my jeep it was exactly as Delroy described to mevery please with the purchase and if you need a car you need to contact Delroy
Texas Auto Direct is by far the BEST car lot ever !!! Just bought my 2nd car from and couldn't be happier ! Colin Cantu you are the BEST !!!! Thanks guys !!!
I purchased an amazing Yukon *** today from Texas Direct Auto! My salesman, Rey *** was a real professional! Very helpful and no pressure! Good deal on my trade and out the door! Thanks Rey!
Sammy *** was my salesman todayNormally when I go to dealerships my experience is bad, I feel pressured amd hounded However today was differentSammy answered all my questions and was there to help me throughout everythingI will definitely be getting my daughter's vehicle from hereThanks Sammy
Very helpful and kind! Zak *** went out of his way to make the whole experience pleasant and easyI have been here on three occasions to buy carsI would not go anywhere elseThis place is the ultimate authority in car buying!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
And AS I HAVE PREVIOUSLY mentionedI spoke with these people and they directed me to you guys for fault and y'all need to communicate your error with themI am done communicating with y'all without supervisionYour services are not only poor, but so is your customer service as previously mentioned
Regards,
Excellent service by Kerry *** at Texas Direct AutoPaid off our trade after Gillman Honda tried to offer me $less than pay offI'll never buy a used car from any other dealer
I would like to Thank the staff at Texas Direct AutoLuis *** & Scott *** made the purchase of my BMW XM Sport painlessI have never bought a vehicle sight unseen and have to admit I was nervousLuis assured me that the car was spotless and he was right!
When I met the transport driver, Mario, to take deliveryHe approached me and said, "I'm an *** FanBut, what you got here is the absolute bomb!"
He was right! This car is awesome!
My Thanks to all at Texas Direct!
-***
Zak *** was amazing to work with! He was very attentive and tried to find the car I wantedAny questions I had, he automatically tried to find the answerThank you for gelping me find my dream car!
I worked with Eric *** in sales at Texas Direct Auto and had an amazing experienceI came in wanting a specific car and there were several on the lotEric had my best interest at heart the entire time and found the perfect car for me with every option that I needed --- without breaking the bank! I will be recommending Eric to all of my friends and familyThis was my fourth car purchase from Texas Direct Auto and I've had great luck with them all!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10337184, and find that this resolution would be satisfactory to me
Texas Direct Auto is full of friendly agents willing to help you at all timeMarcos *** is the guy to see if you are wanting to stop byWe were giving a good offer at a good rateLook into them if you are looking to get a used car soon
Rigo was Very helpful and knowledgeableHe made the process smoothe and helped us get in to a car we love
I purchased a pre-owned Mercedes GLin September from Zak *** at Texas Direct Auto in SugarlandZak was always responsive when we communicated and made the process, which included a trade in of my current vehicle, simple He followed up after the saleI would recommend him if you are looking to purchase a vehicle from TDA
Just bought my 3rd car from TDA and like the others, was just as described, sale conducted in a fast and easy manner Could not be more pleased, and their associate Alan *** was especially helpful in making my purchase amazingly easy, painless and efficient I'd have no hesitation to recommend these folks to anyone I am not affiliated with Texas Direct in any way, shape or form other than being a most satisfied customer!
An awesome first time experience with Zak at Texas Direct Auto
great to deal with, would buy again , and they did all they said they would do ,
Ro *** helped us find the perfect carShe worked with us every step and we will definitely call her for our next car!!!