Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The response is acceptable because it was mt only possible option - to cancel the order. The business made no effort to communicate with me to discuss other possible options.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion. At this time I do show your Louisville Fastpitch LXT bat has shipped via tracking # [redacted]. The Easton Synergy Mitt is currently back ordered from...
Easton. At this time we do not have an expected ship date from our warehouse. You were only billed for the bat when it shipped. You will not be billed for the Easton glove until it arrives and is shipped out. If you would prefer to substitute it for a different item or cancel please let us know. Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been issued back to the original card used on the order. It should be visible on the account within 3-5 business days. If it has not been received after 5 business...
days please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconveniences you experienced. The refund was issued on 4.15.15 back to the original card used on the order. The credit should be visible within 3-5 business days. If you do not see the credit within 5 business days please let us know. Best...
Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I can't thank you enough for being able to resolve the issue, seeing as the many efforts I attempted simply resulted in lies and wasted hours holding for a CSR. Thank you again for your work.
Regards,
[redacted]
We sincerely apologize for the delay. After further research the return was processed but the refund was not applied back to the card. Our sincerest apologies for the error. The refund was issued on 4.19.15 in the amount of $44.76. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
The Company wanted more information on what I called the bait and switch of a softball bat. That was order# [redacted]. My husband ordered a softball bat that was on sale and waited a long time for the bat. Eventually he got an email saying they cancelled the order due to the bat being unavailable. My husband checked their website a day or two later and the bat was on their website for the regular price. So, they cancelled our order and started selling the bats at regular price within a day or 2. The item number was [redacted] the description was LVS MENDOZA FP BAT-13 13H33. I do thank them for refunding our money on the other order. This could all have been cleared up if they actually answered the customer service phone line. No matter when I call there are 60 callers ahead of me and they never actually pick up the phone.
Regards,
[redacted]
This appears to be a duplicate complaint.Per the customer's request earlier, we have canceled his order. We do not bill for the items until they are shipped from our warehouse, so there will be no refund issued. The authorization should have fallen off the customer's credit card by...
now. If you have any additional questions please let us know. Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order, due to our system conversion. Our records indicate the order was shipped on 4.9.15 via UPS tracking # [redacted]. The only item not shipped was the Easton Synergy batting gloves that are currently backordered. These are expected in shortly. If you would prefer to substitute or cancel the gloves please let us know. We do not bill until the item ships from our warehouse. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the confusion. However, we are unable to refund the account as it has previously been credited due to a chargeback that was filed. Please see the attached image for confirmation the charge was reversed on 4.13.15. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the confusion but we were anticipating a response via the claim. At this time the pre paid shipping label has been sent to the email address listed on this claim. Once the product has been returned to our facility it will be promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the delay in getting that glove to you. Our records indicate the order was canceled and refunded back to your Amazon account on 6/26/15. Please let us know if we can assist you further.Best[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. At this time you have been refunded in full per your request. You should see the refund in the next 3-5 business days. If you have any additional questions please let us know.Best...
Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Our records indicate the order was delivered on 3/27/15 - if...
this is not the case, please let us know and we can start a claim with UPS.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. A refund will be issued back to the paypal account used for the full purchase price, including shipping on this order. The refund will...
be visible within 5 business days. Again, we sincerely apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
[redacted],Team Express will gladly honor our price match with your order. We sincerely apologize that the service rep that you contacted did not fully understand and execute our price match policy as we intended. Team Express will immediately process a credit/refund back to your...
credit card for the price match amount and we'll forward you a credit receipt today after the refund has been completed.Thank you for bringing this to our attention. In the future, you can contact us directly at our main office by phone or email and speak with any supervisor or me should you have any concerns or questions about an order.Best regards,[redacted] - VP SalesTeam ExpressPH: 210-348-7000Email: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Even thought they made the transaction more difficult then it should have been.
Regards,
[redacted]
After my first complaint to the Revdex.com we finally received our products. But when the products arrived one pair of cleats came in two different sizes. We sent that pair back and marked on their sheet the matching of the larger size please (size 9). Have received no response from the company at all except for the automated email receipt from my multiple emails to them. I have included my phone number in all emails and have tried to call numerous times also. Every time I have called I get no response at all. At this point I just need to be refunded my money because we had to go buy other cleats as baseball has started. Also in my return was a 9.00 arm sleeve that just didn't match his team colors so just would like that refunded as well please. Refund for items sent back please
Regards,
[redacted]
We sincerely apologize for the error. Ms. [redacted] is correct there was an error in billing. After further research another customer with the exact same name and a similar address did place the order causing the error. At this time the refund int the amount of $59.95 has been issued. Again, we sincerely apologize for this error. The refund should be visible on the account within 5 business days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The response is acceptable because it was mt only possible option - to cancel the order. The business made no effort to communicate with me to discuss other possible options.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion. At this time I do show your Louisville Fastpitch LXT bat has shipped via tracking # [redacted]. The Easton Synergy Mitt is currently back ordered from...
Easton. At this time we do not have an expected ship date from our warehouse. You were only billed for the bat when it shipped. You will not be billed for the Easton glove until it arrives and is shipped out. If you would prefer to substitute it for a different item or cancel please let us know. Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been issued back to the original card used on the order. It should be visible on the account within 3-5 business days. If it has not been received after 5 business...
days please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconveniences you experienced. The refund was issued on 4.15.15 back to the original card used on the order. The credit should be visible within 3-5 business days. If you do not see the credit within 5 business days please let us know. Best...
Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I can't thank you enough for being able to resolve the issue, seeing as the many efforts I attempted simply resulted in lies and wasted hours holding for a CSR. Thank you again for your work.
Regards,
[redacted]
We sincerely apologize for the delay. After further research the return was processed but the refund was not applied back to the card. Our sincerest apologies for the error. The refund was issued on 4.19.15 in the amount of $44.76. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
The Company wanted more information on what I called the bait and switch of a softball bat. That was order# [redacted]. My husband ordered a softball bat that was on sale and waited a long time for the bat. Eventually he got an email saying they cancelled the order due to the bat being unavailable. My husband checked their website a day or two later and the bat was on their website for the regular price. So, they cancelled our order and started selling the bats at regular price within a day or 2. The item number was [redacted] the description was LVS MENDOZA FP BAT-13 13H33. I do thank them for refunding our money on the other order. This could all have been cleared up if they actually answered the customer service phone line. No matter when I call there are 60 callers ahead of me and they never actually pick up the phone.
Regards,
[redacted]
This appears to be a duplicate complaint.Per the customer's request earlier, we have canceled his order. We do not bill for the items until they are shipped from our warehouse, so there will be no refund issued. The authorization should have fallen off the customer's credit card by...
now. If you have any additional questions please let us know. Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: there was no refund in my account at all. Cannot notify them of this.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order, due to our system conversion. Our records indicate the order was shipped on 4.9.15 via UPS tracking # [redacted]. The only item not shipped was the Easton Synergy batting gloves that are currently backordered. These are expected in shortly. If you would prefer to substitute or cancel the gloves please let us know. We do not bill until the item ships from our warehouse. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the confusion. However, we are unable to refund the account as it has previously been credited due to a chargeback that was filed. Please see the attached image for confirmation the charge was reversed on 4.13.15. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the confusion but we were anticipating a response via the claim. At this time the pre paid shipping label has been sent to the email address listed on this claim. Once the product has been returned to our facility it will be promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the delay in getting that glove to you. Our records indicate the order was canceled and refunded back to your Amazon account on 6/26/15. Please let us know if we can assist you further.Best[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. At this time you have been refunded in full per your request. You should see the refund in the next 3-5 business days. If you have any additional questions please let us know.Best...
Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Our records indicate the order was delivered on 3/27/15 - if...
this is not the case, please let us know and we can start a claim with UPS.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. A refund will be issued back to the paypal account used for the full purchase price, including shipping on this order. The refund will...
be visible within 5 business days. Again, we sincerely apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
[redacted],Team Express will gladly honor our price match with your order. We sincerely apologize that the service rep that you contacted did not fully understand and execute our price match policy as we intended. Team Express will immediately process a credit/refund back to your...
credit card for the price match amount and we'll forward you a credit receipt today after the refund has been completed.Thank you for bringing this to our attention. In the future, you can contact us directly at our main office by phone or email and speak with any supervisor or me should you have any concerns or questions about an order.Best regards,[redacted] - VP SalesTeam ExpressPH: 210-348-7000Email: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Even thought they made the transaction more difficult then it should have been.
Regards,
[redacted]
After my first complaint to the Revdex.com we finally received our products. But when the products arrived one pair of cleats came in two different sizes. We sent that pair back and marked on their sheet the matching of the larger size please (size 9). Have received no response from the company at all except for the automated email receipt from my multiple emails to them. I have included my phone number in all emails and have tried to call numerous times also. Every time I have called I get no response at all. At this point I just need to be refunded my money because we had to go buy other cleats as baseball has started. Also in my return was a 9.00 arm sleeve that just didn't match his team colors so just would like that refunded as well please. Refund for items sent back please
Regards,
[redacted]
We sincerely apologize for the error. Ms. [redacted] is correct there was an error in billing. After further research another customer with the exact same name and a similar address did place the order causing the error. At this time the refund int the amount of $59.95 has been issued. Again, we sincerely apologize for this error. The refund should be visible on the account within 5 business days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service