If Ms. [redacted] would like to substitute or cancel the items she has on back order, please have her contact us and one of our reps will be happy to help her. We can be reached at (800) [redacted]. Our phones are fairly busy this time of year, but we will get to her as quickly as we can. Otherwise, we'll send the shoes that are on back order just as soon as they arrive.Best Regards,[redacted]Customer Service
We sincerely apologize for the delay and inconvenience. At this time the order has been cancelled. We did not charge for the order, but an authorization hold was placed on the customers account to verify the card was valid. If that hold is still showing on the account please let us...
know so we may have the bank remove it. Again, we apologize for the delay and inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the inconvenience you experienced with this order. A prepaid return label was sent on 5.14.15 to return the product. Once it has been received in our facility it will be promptly refunded in full. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. Unfortunately, the items that were ordered are not available with Majestic until approximately 4.27.16. They are in the process of being manufactured due to high demand. We have requested that the order be shipped as quickly...
as possible with an expedited shipping method at no additional cost to our customer. However, as the goods are not immediately available our only other recourse would be to substitute or cancel the order. Again, we sincerely apologize for the delay. Please let us know how you would like to proceed. Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: I am attaching the proof of delivery to show that the product was returned.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show the order was shipped complete via UPS tracking #[redacted]. The order was delivered today 4.22.15. If you would prefer to return the shoes for a full...
refund please let us know. We will provide a prepaid return label via email. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize that this was not the resolution you were looking for. Please let us know if we can address any additional concerns. Best Regards, [redacted]TeamExpress.com Customer Service
We sincerely apologize for the inconvenience you experienced. Our records show that both bats were shipped via UPS tracking # [redacted] and [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Per your request the order has been canceled. We have not billed your card, however, you may see an authorization hold issued when you placed the order to verify the funds were available. This should drop off within 7-10 business days depending on your bank. Please let us know if...
you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]I am rejecting this response because:This is a flat out lie and a way to cover you back. When I spoke to people in the store they told me the order was backlog. When I finally spoke to someone on the phone, it was the same story and that was in March. When I sent you the first couple of tickets you acknowledge them and said the item was backlog. This correspondence was way past 1/20/2015 when you said you cancel the order. You sent me an email on 1/22/15 stating that the item was on backorder. How and why then would you a "respected" business cancel my order a day prior? Even if you did, I did not receive a cancellation notice about it. You even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above. Really, that is all you guys can do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider. I will not do business with you again and so will my two baseball teams.Regards,[redacted]
We sincerely apologize for the delay. Our records show the refund in the amount of $149.95 was issued today. It should be visible on the credit card account within 3-5 business days. If you don't see the credit within 5 business days please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We are answering our phones and emails but are being inundated with more calls, emails and requests than we can currently handle. All attempts are being made to contact and follow up with our...
customers. We are also expanding our phone systems and customer service staff to better meet the needs of our customers. We apologize we have not been able to be reached via phone or email. Per your request the Easton S2Z bat has been cancelled on Order [redacted]. We did not charge for the bat as we bill only upon shipment. An authorization hold was placed on the account at the time of order placement but should have been removed prior to now. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has been cancelled per your request. A refund request has been sent to paypal. The credit should be applied to your account within 3-5 business days. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. At this time the order has been refunded in full for the items returned and cancelled. Please let us know if you have any additional questions.Thank you,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
As of April 2nd we still have no received a refund. Our payments were not made through Amazon. I called and left a message Tuesday and Wednesday this week with no call back. This is absolutely ridiculous. I have the paperwork from UPS and USPS stating that these items were returned and accepted at the facility 6 weeks ago and still no refund or ever the decency of a return call ever. What a terrible way to run a business especially for a customer that is a NON-PROFIT ORGANIZATION FOR CHILDREN and rely on the funds that we receive to support our players! PLEASE someone contact me ASAP.
Regards,
[redacted]
We sincerely apologize for the delays and confusion regarding this order. At this time the refund has been processed. We apologize as an error with a decimal resulted in the overcharge. However, it was immediately corrected and refunded. Again, we sincerely apologize for the...
error. Please let us know if you have any additional questions.Best Regards,[redacted]
response because, although my order was canceled I had to purchase from Baseball Bargins. Baseball Bargins has already shipped my order from Amazon. Since you didn't notify me that my shipment was so late and it took me so long to get in touch with your company I had to pay additional for this to ship right away. It cost me money to do business with you and I didn't get anything out of it! You owe us consumers more than just a refund of our order! I was happy to offer my review on Google trusted stores survey!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Due to age of our previous computer system, it became necessary to upgrade at a very busy time of year and this has slowed all of our systems and processes down. As to your #1 issue, if you still...
have the incorrect size of shirts, we can get with the manufacturer again and have them send out the correct size, as well as retrieve any of the incorrect sizes you may still have. As to your #2 issue, we have emailed the manufacturer as to the status of the credit memo for the shirts you returned directly to Russell. Our system doesn't indicate that they issued the credit to us yet, but I have my drop ship team investigating this issue for you. As to #3, I see there are some pending credits outstanding on your account for items you returned to us and I have asked my accounting department to issue that refund today - you should see those funds within the next couple of business days. As to your #4 request, I see that you were able to speak with one of our customer service reps and requested she cancel the back order for the Marucci bat, which has been done.Please feel free to contact me directly via email ([redacted]@teamexpress.com) regarding the items you still have and for which you either need an exchange or a credit and I'll work with you on those issues. I will email you directly as soon as I hear back from my various departments that I've contacted to fix your issues.Again, very sorry for these problems - I'll work my hardest to get these issues resolved for you.Best regards,[redacted]Call Center ManagerTeamexpress.com Customer Service?
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I do see you have been refunded. If you are still not seeing the credits (they were processed as partial amounts) please let us know right away. ...
We apologize for the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
If Ms. [redacted] would like to substitute or cancel the items she has on back order, please have her contact us and one of our reps will be happy to help her. We can be reached at (800) [redacted]. Our phones are fairly busy this time of year, but we will get to her as quickly as we can. Otherwise, we'll send the shoes that are on back order just as soon as they arrive.Best Regards,[redacted]Customer Service
We sincerely apologize for the delay and inconvenience. At this time the order has been cancelled. We did not charge for the order, but an authorization hold was placed on the customers account to verify the card was valid. If that hold is still showing on the account please let us...
know so we may have the bank remove it. Again, we apologize for the delay and inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the inconvenience you experienced with this order. A prepaid return label was sent on 5.14.15 to return the product. Once it has been received in our facility it will be promptly refunded in full. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. Unfortunately, the items that were ordered are not available with Majestic until approximately 4.27.16. They are in the process of being manufactured due to high demand. We have requested that the order be shipped as quickly...
as possible with an expedited shipping method at no additional cost to our customer. However, as the goods are not immediately available our only other recourse would be to substitute or cancel the order. Again, we sincerely apologize for the delay. Please let us know how you would like to proceed. Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: I am attaching the proof of delivery to show that the product was returned.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show the order was shipped complete via UPS tracking #[redacted]. The order was delivered today 4.22.15. If you would prefer to return the shoes for a full...
refund please let us know. We will provide a prepaid return label via email. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize that this was not the resolution you were looking for. Please let us know if we can address any additional concerns. Best Regards, [redacted]TeamExpress.com Customer Service
We sincerely apologize for the inconvenience you experienced. Our records show that both bats were shipped via UPS tracking # [redacted] and [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Per your request the order has been canceled. We have not billed your card, however, you may see an authorization hold issued when you placed the order to verify the funds were available. This should drop off within 7-10 business days depending on your bank. Please let us know if...
you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]I am rejecting this response because:This is a flat out lie and a way to cover you back. When I spoke to people in the store they told me the order was backlog. When I finally spoke to someone on the phone, it was the same story and that was in March. When I sent you the first couple of tickets you acknowledge them and said the item was backlog. This correspondence was way past 1/20/2015 when you said you cancel the order. You sent me an email on 1/22/15 stating that the item was on backorder. How and why then would you a "respected" business cancel my order a day prior? Even if you did, I did not receive a cancellation notice about it. You even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above. Really, that is all you guys can do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider. I will not do business with you again and so will my two baseball teams.Regards,[redacted]
We sincerely apologize for the delay. Our records show the refund in the amount of $149.95 was issued today. It should be visible on the credit card account within 3-5 business days. If you don't see the credit within 5 business days please let us know. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We are answering our phones and emails but are being inundated with more calls, emails and requests than we can currently handle. All attempts are being made to contact and follow up with our...
customers. We are also expanding our phone systems and customer service staff to better meet the needs of our customers. We apologize we have not been able to be reached via phone or email. Per your request the Easton S2Z bat has been cancelled on Order [redacted]. We did not charge for the bat as we bill only upon shipment. An authorization hold was placed on the account at the time of order placement but should have been removed prior to now. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has been cancelled per your request. A refund request has been sent to paypal. The credit should be applied to your account within 3-5 business days. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. At this time the order has been refunded in full for the items returned and cancelled. Please let us know if you have any additional questions.Thank you,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
As of April 2nd we still have no received a refund. Our payments were not made through Amazon. I called and left a message Tuesday and Wednesday this week with no call back. This is absolutely ridiculous. I have the paperwork from UPS and USPS stating that these items were returned and accepted at the facility 6 weeks ago and still no refund or ever the decency of a return call ever. What a terrible way to run a business especially for a customer that is a NON-PROFIT ORGANIZATION FOR CHILDREN and rely on the funds that we receive to support our players! PLEASE someone contact me ASAP.
Regards,
[redacted]
We sincerely apologize for the delays and confusion regarding this order. At this time the refund has been processed. We apologize as an error with a decimal resulted in the overcharge. However, it was immediately corrected and refunded. Again, we sincerely apologize for the...
error. Please let us know if you have any additional questions.Best Regards,[redacted]
Complaint: [redacted]
I am rejecting this...
response because, although my order was canceled I had to purchase from Baseball Bargins. Baseball Bargins has already shipped my order from Amazon. Since you didn't notify me that my shipment was so late and it took me so long to get in touch with your company I had to pay additional for this to ship right away. It cost me money to do business with you and I didn't get anything out of it! You owe us consumers more than just a refund of our order! I was happy to offer my review on Google trusted stores survey!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Due to age of our previous computer system, it became necessary to upgrade at a very busy time of year and this has slowed all of our systems and processes down. As to your #1 issue, if you still...
have the incorrect size of shirts, we can get with the manufacturer again and have them send out the correct size, as well as retrieve any of the incorrect sizes you may still have. As to your #2 issue, we have emailed the manufacturer as to the status of the credit memo for the shirts you returned directly to Russell. Our system doesn't indicate that they issued the credit to us yet, but I have my drop ship team investigating this issue for you. As to #3, I see there are some pending credits outstanding on your account for items you returned to us and I have asked my accounting department to issue that refund today - you should see those funds within the next couple of business days. As to your #4 request, I see that you were able to speak with one of our customer service reps and requested she cancel the back order for the Marucci bat, which has been done.Please feel free to contact me directly via email ([redacted]@teamexpress.com) regarding the items you still have and for which you either need an exchange or a credit and I'll work with you on those issues. I will email you directly as soon as I hear back from my various departments that I've contacted to fix your issues.Again, very sorry for these problems - I'll work my hardest to get these issues resolved for you.Best regards,[redacted]Call Center ManagerTeamexpress.com Customer Service?
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I do see you have been refunded. If you are still not seeing the credits (they were processed as partial amounts) please let us know right away. ...
We apologize for the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service