We sincerely apologize for the confusion. The refund of $51.90 was issued back to the credit card. The remaining balance, $50.00 was issued back to the gift card used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We understand wanting to verify all items are received before closing the claim. At this time we show all items have been delivered, with the exception of the cancelled Champro "The Grill" masks. If this is not accurate please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. We are undergoing a computer software conversion and it's put us behind in shipping and our phones have been quite busy. Simply put, we are extremely busy. It appears that the...
last items from your order shipped out on 3/18/15 and have been delivered. If you are still missing any items from your order, particularly if due to shipping damage, please contact us at any of our 800 numbers and a sales rep will be happy to help you with that. Best regards,[redacted]Customer Service
Complaint: [redacted]
I am rejecting this response because: I do not believe that there was any excuse on the time that it took to figure that out. I also do not believe that me calling over and over with no response is acceptable. I had to hurry to buy items triple the cost, and the response is "sorry". I find it laughable that there is no atonement or no offer to at least try to make me a happy customer in this circumstance at all. Team Express should have replaced the items they could not provide with replacements items for the same cost,not just cancel me out over a month later. You really shouldn't offer something on your website that you cannot provide, or at least not tell someone that it will be there in 7-10 days when you do not know this. Usually I am really easy to get along with, but you really have put us WAY behind where we should be. Thank you for offering a pre paid postage to send back what you actually sent. That is very generous of you.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I received partial
order with no back order items and incorrect sizes. also cannot find on
new website to print shipping label. my order#[redacted]. I received brett
bat 33oz and easton bat grip, which is correct. the two team
performance shirt long sleeve red/black & black/gray, pg-52, march
catologue, item#[redacted] should be men's adult medium, received youth
small. no email or shipping sheet shows back log for men's yard work
training shorts, item#[redacted], black, quantity-2 men's medium; also was
not sent Brett Bros. Titanium Bracelet, item#[redacted]
SIZE: M, COLOR: RB. Please contact me by phone 917-734-4345 to discuss this problem and how to return with shipping label. Umpire brush was not received. Below is the original order. Your catologue has wrong sizes.
Item
Options
Qty
Unit Price
Ships From
Usually Ships Within
Delivery Method/Arrives Within
Sub Total
Easton Pro Tack Bat Grip Tape
[redacted]
COLOR: BLK
1
$5.95
BE
Expected Shortly
UPS SurePost (10 business days)
$5.95
Franklin Sports MLB Umpire Brush
[redacted]
1
$1.88
BE
Ships within 2-4 weeks
UPS SurePost (10 business days)
$1.88
DeMarini Youth Yard Work Training Shorts
[redacted]
SIZE: M
COLOR: BLKP
2
$4.88
BE
1 day
UPS SurePost (10 business days)
$9.76
DeMarini Youth Team Performance Long Sleeve Shirt
[redacted]
SIZE: M
COLOR: SCA
1
$9.88
BE
1 day
UPS SurePost (10 business days)
$9.88
DeMarini Youth Team Performance Long Sleeve Shirt
[redacted]
SIZE: M
COLOR: BLK
1
$9.88
BE
1 day
UPS SurePost (10 business days)
$9.88
Brett Bros. ST-271 Maple/Ash Wood Baseball Bat
ST27133
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time your order has been cancelled per your request. You were not billed for the shoes, however, you may see an authorization hold on your account. This occurs when...
the order is placed and we verify the funds are available. The authorization should drop off within 7-10 business days. If it has not dropped off please let us know.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:I just need to know how am I to my get refund because salesman said money had to go back on same card.I changed account when I seen the money being held again and then withdrawn.Ill send shirts back but how do I get money back?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because...I have yet to receive the order. Baseball Express contacting me via Revdex.com on 3/17/2015...it is now 3/30/2015 and I have not received the order. I ask to please contact me ASAP and to have this order sent to me as a ONE DAY PRIORITY and any further adjustments.
Regards,
[redacted]
Good afternoon, We sincerely apologize for the inconvenience regarding this order. At this time, the sales rep, Mr. [redacted] has already reached out to the customer to resolve this issue. Please find his email response below: The Volleyball and PE Team Stores have been canceled and...
all credit card charges have been refunded except for the following 3 individuals: [redacted], [redacted], and [redacted]. These individuals, whose credit cards have expired in the interim, will be contacted so that we may return their funds. Again, I want to apologize for not being able to turn these stores around in a more timely manner.All but one of the above mentioned customers have been refunded successfully. We have yet to hear back from the last customer, but once we receive a new card number from that customer we will issue their refund within the same business day. Thank you,[redacted] www.TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. We do show the refund of $34.88 has been issued at this time. It should be visible on the credit card account within 3-5 business days. We are currently adding staff and additional resources to...
improve our customer service to the standards our customers deserve. We apologize we have not been easily reached during the past two months. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We apologize that you have not received your batting gloves. Unfortunately, due to a backorder from the manufacturer we are not able to ship them. At this time the order has been cancelled per your request.
We sincerely apologize for the delay and inconvenience you experienced with your order. We just received word last week from Reebok that they will not be able to fulfill the order and your order has been canceled. Your account has been refunded. If you have any...
additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and lack of communication. We are striving to reach as many customer as quickly as possible to resolve any concerns or questions caused by our system conversion. At this time I show order [redacted] has one item (Easton XLP NET) that was shipped on...
2.4.14 via UPS tracking # [redacted] and the other two items (Demarini camo batting gloves, and Evoshield batting gloves) that were cancelled per your request on 2.4.15. All items on order [redacted] were shipped via UPS tracking # [redacted] on 3.10.15 and delivered today. All items on order [redacted] were shipped via UPS tracking number # [redacted] on 3.10.15 and are scheduled to be delivered on Friday. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
I see that a label was sent to you on 6/26/15 to return the bag to us for a refund. Once the bag is returned, we will issue a credit to the payment method originally used in the order. Please let us know if we can assist further.Best[redacted]TeamExpress.com Customer Service
Good Afternoon Mr. Heckman, We sincerely apologize for the inconveniences you have experienced regarding your recent order with us. Unfortunately, this order has been cancelled and cannot be reinstated from us due to unforeseen circumstances. As with all custom glove orders, it is stated on our...
sites that payment in full is due immediately, as the order is finalized immediately after placement. I apologize for any confusion regarding this policy. Our records indicate that the order was cancelled on 12.16.2015 at approximately 3.35PM CST, and was refunded in full within 60 minutes of cancellation. The attached image is proof of the refund for your records. It contains both the refund amount in US dollars, as well as the transaction ID number. Please note that refunds can take up to 3-5 business days to be reflected on your account, depending on your bank. If you do not see your credit to your account by 12.23.2015, please contact your bank and reference the transaction ID number above for further assistance. If you have any further questions, please let us know so that we may be of further assistance. Thank you, [redacted], www.TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. Unfortunately, the glove is still on backorder from Worth. Once it is received in our warehouse it will be promptly shipped. If you would prefer to substitute the glove or cancel...
the order please let us know. We have not billed the card, as we only bill once the product has been shipped. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the confusion. As Payments by Amazon was used for the payment, they remove the funds from your account but do not release them until we have shipped the product. The order was cancelled per your request on 5.1.15 and the notification to release the funds was sent to Amazon the same day. At this time our records show Amazon has released the funds. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the issue with one of the bats you received from us. We do not knowingly sell blemished items; the bat had a shrink wrap cover on it when it shipped out and the blemish was not noticed at the time of shipment. Most customers notify us almost immediately if they have...
received a damaged or blemished item from us but we had no such call from you. Had you reported the blemish immediately upon receipt and prior to using the bat, we would have exchanged it for you and sent out a replacement to you. We could have taken the blemished bat back and received a credit from the manufacturer if it had not been used already.I searched our email bank for the entire month of September 2014 with the email address you provided and was unable to locate any emails from you prior to the one that was received on October 8, 2014, at which time you statethat you had already used the bat. There are no photographs attached to the email that we received on October 8. For these reasons, we are unable to offer any refund or exchange for this $40 bat.
We apologize we did not contact you. If this situation arises again we will take all measures to obtain a different shipping address. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the remaining item on the order has been cancelled. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the confusion. The refund of $51.90 was issued back to the credit card. The remaining balance, $50.00 was issued back to the gift card used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We understand wanting to verify all items are received before closing the claim. At this time we show all items have been delivered, with the exception of the cancelled Champro "The Grill" masks. If this is not accurate please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. We are undergoing a computer software conversion and it's put us behind in shipping and our phones have been quite busy. Simply put, we are extremely busy. It appears that the...
last items from your order shipped out on 3/18/15 and have been delivered. If you are still missing any items from your order, particularly if due to shipping damage, please contact us at any of our 800 numbers and a sales rep will be happy to help you with that. Best regards,[redacted]Customer Service
Complaint: [redacted]
I am rejecting this response because: I do not believe that there was any excuse on the time that it took to figure that out. I also do not believe that me calling over and over with no response is acceptable. I had to hurry to buy items triple the cost, and the response is "sorry". I find it laughable that there is no atonement or no offer to at least try to make me a happy customer in this circumstance at all. Team Express should have replaced the items they could not provide with replacements items for the same cost,not just cancel me out over a month later. You really shouldn't offer something on your website that you cannot provide, or at least not tell someone that it will be there in 7-10 days when you do not know this. Usually I am really easy to get along with, but you really have put us WAY behind where we should be. Thank you for offering a pre paid postage to send back what you actually sent. That is very generous of you.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I received partial
order with no back order items and incorrect sizes. also cannot find on
new website to print shipping label. my order#[redacted]. I received brett
bat 33oz and easton bat grip, which is correct. the two team
performance shirt long sleeve red/black & black/gray, pg-52, march
catologue, item#[redacted] should be men's adult medium, received youth
small. no email or shipping sheet shows back log for men's yard work
training shorts, item#[redacted], black, quantity-2 men's medium; also was
not sent Brett Bros. Titanium Bracelet, item#[redacted]
SIZE: M, COLOR: RB. Please contact me by phone 917-734-4345 to discuss this problem and how to return with shipping label. Umpire brush was not received. Below is the original order. Your catologue has wrong sizes.
Item
Options
Qty
Unit Price
Ships From
Usually Ships Within
Delivery Method/Arrives Within
Sub Total
Easton Pro Tack Bat Grip Tape
[redacted]
COLOR: BLK
1
$5.95
BE
Expected Shortly
UPS SurePost (10 business days)
$5.95
Franklin Sports MLB Umpire Brush
[redacted]
1
$1.88
BE
Ships within 2-4 weeks
UPS SurePost (10 business days)
$1.88
DeMarini Youth Yard Work Training Shorts
[redacted]
SIZE: M
COLOR: BLKP
2
$4.88
BE
1 day
UPS SurePost (10 business days)
$9.76
DeMarini Youth Team Performance Long Sleeve Shirt
[redacted]
SIZE: M
COLOR: SCA
1
$9.88
BE
1 day
UPS SurePost (10 business days)
$9.88
DeMarini Youth Team Performance Long Sleeve Shirt
[redacted]
SIZE: M
COLOR: BLK
1
$9.88
BE
1 day
UPS SurePost (10 business days)
$9.88
Brett Bros. ST-271 Maple/Ash Wood Baseball Bat
ST27133
SIZE: 33
1
$29.88
BE
1 day
UPS SurePost (10 business days)
$29.88
Brett Bros. Titanium Bracelet
TEXBBTBMRB
SIZE: M
COLOR: RB
1
$4.95
Discount: $4.95
BE
1 day
UPS SurePost (10 business days)
$0.00
Cart Sub Total: $67.23
Merchandise Total:
$67.23
Shipping Total:
$0.00
Tax:
$0.00
Grand Total:
$67.23
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time your order has been cancelled per your request. You were not billed for the shoes, however, you may see an authorization hold on your account. This occurs when...
the order is placed and we verify the funds are available. The authorization should drop off within 7-10 business days. If it has not dropped off please let us know.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:I just need to know how am I to my get refund because salesman said money had to go back on same card.I changed account when I seen the money being held again and then withdrawn.Ill send shirts back but how do I get money back?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because...I have yet to receive the order. Baseball Express contacting me via Revdex.com on 3/17/2015...it is now 3/30/2015 and I have not received the order. I ask to please contact me ASAP and to have this order sent to me as a ONE DAY PRIORITY and any further adjustments.
Regards,
[redacted]
Good afternoon, We sincerely apologize for the inconvenience regarding this order. At this time, the sales rep, Mr. [redacted] has already reached out to the customer to resolve this issue. Please find his email response below: The Volleyball and PE Team Stores have been canceled and...
all credit card charges have been refunded except for the following 3 individuals: [redacted], [redacted], and [redacted]. These individuals, whose credit cards have expired in the interim, will be contacted so that we may return their funds. Again, I want to apologize for not being able to turn these stores around in a more timely manner.All but one of the above mentioned customers have been refunded successfully. We have yet to hear back from the last customer, but once we receive a new card number from that customer we will issue their refund within the same business day. Thank you,[redacted] www.TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. We do show the refund of $34.88 has been issued at this time. It should be visible on the credit card account within 3-5 business days. We are currently adding staff and additional resources to...
improve our customer service to the standards our customers deserve. We apologize we have not been easily reached during the past two months. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We apologize that you have not received your batting gloves. Unfortunately, due to a backorder from the manufacturer we are not able to ship them. At this time the order has been cancelled per your request.
We sincerely apologize for the delay and inconvenience you experienced with your order. We just received word last week from Reebok that they will not be able to fulfill the order and your order has been canceled. Your account has been refunded. If you have any...
additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and lack of communication. We are striving to reach as many customer as quickly as possible to resolve any concerns or questions caused by our system conversion. At this time I show order [redacted] has one item (Easton XLP NET) that was shipped on...
2.4.14 via UPS tracking # [redacted] and the other two items (Demarini camo batting gloves, and Evoshield batting gloves) that were cancelled per your request on 2.4.15. All items on order [redacted] were shipped via UPS tracking # [redacted] on 3.10.15 and delivered today. All items on order [redacted] were shipped via UPS tracking number # [redacted] on 3.10.15 and are scheduled to be delivered on Friday. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
I see that a label was sent to you on 6/26/15 to return the bag to us for a refund. Once the bag is returned, we will issue a credit to the payment method originally used in the order. Please let us know if we can assist further.Best[redacted]TeamExpress.com Customer Service
Good Afternoon Mr. Heckman, We sincerely apologize for the inconveniences you have experienced regarding your recent order with us. Unfortunately, this order has been cancelled and cannot be reinstated from us due to unforeseen circumstances. As with all custom glove orders, it is stated on our...
sites that payment in full is due immediately, as the order is finalized immediately after placement. I apologize for any confusion regarding this policy. Our records indicate that the order was cancelled on 12.16.2015 at approximately 3.35PM CST, and was refunded in full within 60 minutes of cancellation. The attached image is proof of the refund for your records. It contains both the refund amount in US dollars, as well as the transaction ID number. Please note that refunds can take up to 3-5 business days to be reflected on your account, depending on your bank. If you do not see your credit to your account by 12.23.2015, please contact your bank and reference the transaction ID number above for further assistance. If you have any further questions, please let us know so that we may be of further assistance. Thank you, [redacted], www.TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. Unfortunately, the glove is still on backorder from Worth. Once it is received in our warehouse it will be promptly shipped. If you would prefer to substitute the glove or cancel...
the order please let us know. We have not billed the card, as we only bill once the product has been shipped. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the confusion. As Payments by Amazon was used for the payment, they remove the funds from your account but do not release them until we have shipped the product. The order was cancelled per your request on 5.1.15 and the notification to release the funds was sent to Amazon the same day. At this time our records show Amazon has released the funds. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the issue with one of the bats you received from us. We do not knowingly sell blemished items; the bat had a shrink wrap cover on it when it shipped out and the blemish was not noticed at the time of shipment. Most customers notify us almost immediately if they have...
received a damaged or blemished item from us but we had no such call from you. Had you reported the blemish immediately upon receipt and prior to using the bat, we would have exchanged it for you and sent out a replacement to you. We could have taken the blemished bat back and received a credit from the manufacturer if it had not been used already.I searched our email bank for the entire month of September 2014 with the email address you provided and was unable to locate any emails from you prior to the one that was received on October 8, 2014, at which time you statethat you had already used the bat. There are no photographs attached to the email that we received on October 8. For these reasons, we are unable to offer any refund or exchange for this $40 bat.
We apologize we did not contact you. If this situation arises again we will take all measures to obtain a different shipping address. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the remaining item on the order has been cancelled. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service