From: [redacted] [mailto:[redacted] Sent: Monday, April 27, 2015 10:18 AM To: info Subject: complaint [redacted] Good Morning, I had filed a complaint in March about Baseball Express and a problem I am having fulfilling a product order that I placed through them for a total of $369.50. I still have not received the order and I am not trying to cancel the order. I am experiencing the same problem that I reported in the past, no phone calls are answered and no emails are responded to. I need this problem resolved, order cancelled and my account credited this amount. Any help or advice you have for this problem would be of great help. [redacted] -- [redacted]
We sincerely apologize for the delay and inconvenience. At this time we have located the helmet, a refund in the amount of $89.88 was issued today 4.10.15. The credit will take between 3-5 business days to be visible on Mr. [redacted]'s account. If it is still not showing in 5 business day please notify us right away. Best Regards,[redacted]TeamExpress.com Customer Service
We apologize you did not find the response satisfactory. However, the card was not billed at the time of purchase. An authorization hold # [redacted] was placed on the account to verify the card was active and funds were available. This is standard practice for most ecommerce sites. We billed the order on the credit card ending in [redacted] on 5.21.15 after the order had shipped complete. We will gladly look further into the matter if Mr. Whitford can provide documentation showing it was a capture instead of an authorization placed on 5.15.15. We have always kept our phone lines open, but are currently experiencing higher than normal volume resulting in longer wait times. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
When a customer places an oder online and is told 3-5 days and after 3 weeks has not received order - has sent emails asking for help and received no replies- has spent nearly 2 hours on waiting on hold on phone - then told that cards are not charged until shipping and that you would overnight as soon as previously told in stock items are actually in stock are shipped - then after 5 weeks card is charged and 4 days later package arrives - LIES LIES LIES!
100s upon 100s of complaints - you just keep racking up a great reputation don't you?Please go out of business - clearly you dont know how to conduct it!If you refuse to provide adequate customer service I will do my part as a customer to spread the word as much as I can to avoid your services at all cost!Have a wonderful day,
[redacted]
We sincerely apologize for the confusion. At this time the order has been cancelled per your request. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience due to our system conversion. At this time I show The 3 mediums and 1 2xl have been delivered. The 3 xl and 7 lg are not available and have been cancelled. Your account with Amazon has been refunded in the amount of...
$119.50. This may take up to 5 business days to be visible. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Per your request the order has been cancelled and you will not be contacted further from our company for advertisement purposes. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and refunded your original form of payment. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience. We are currently unable to process a return as the product has not been returned to us. At this time we have issued a prepaid UPS return label to the email address listed on this claim. Once the product is returned to us it will be promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My appreciation is extended to Team Express for their diligence in realizing there was a duplicate order and canceling it instead of charging me and shipping the second bat.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you expereineced. The order has been cancelled per your request. We apologize for the confusion, you were not billed again. The authorization had expired and was reauthorized but the funds were never taken from the...
account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time I show all items have been shipped except for the Wilson Eye black that is still on back order. It has been cancelled per your request. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, if the check is not received I will reopen this complaint.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Easton to fulfill your order. If you would prefer to substitute or cancel the order please let us know. If you have any...
additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I am not satisfied with the response or the ordering experience I am accepting as I believe it would be more difficult to receive a refund. Please cancel the batting gloves.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is just a stalling memo. All they ask for is already documented with a copy on hand.
Regards,
[redacted]
We sincerely apologize for the inconvenience you experienced with this order. Our intent is always to provide the best products and services to our customers. Unfortunately, due to unforeseen concerns we were unable to deliver this custom glove. As a result the order was cancelled and refunded in full. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Both pair of the Rawlings pants are still on back order - please let us know if you would like to cancel or substitute those items. The Alleson knicker pant and socks appear to have arrived in stock...
and I've asked my warehouse to get those out to you. We've upgraded your shipping to Next Day Air and there is no shipping charge. You should hopefully receive a shipping confirmation and tracking number in the next day or two.Best regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. We are not a fraudulent company, nor have we shut down our phone numbers. They are simply being inundated with more callers than our system is capable of handling. We are working to add more lines to better serve our...
customers. Mr. [redacted]'s order was shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Mr. [redacted]'s portion of the order was refunded on 10/8/14 - the refund was issued to the card that was originally used on the order.
Thank you.
From: [redacted] [mailto:[redacted] Sent: Monday, April 27, 2015 10:18 AM To: info Subject: complaint [redacted] Good Morning, I had filed a complaint in March about Baseball Express and a problem I am having fulfilling a product order that I placed through them for a total of $369.50. I still have not received the order and I am not trying to cancel the order. I am experiencing the same problem that I reported in the past, no phone calls are answered and no emails are responded to. I need this problem resolved, order cancelled and my account credited this amount. Any help or advice you have for this problem would be of great help. [redacted] -- [redacted]
We sincerely apologize for the delay and inconvenience. At this time we have located the helmet, a refund in the amount of $89.88 was issued today 4.10.15. The credit will take between 3-5 business days to be visible on Mr. [redacted]'s account. If it is still not showing in 5 business day please notify us right away. Best Regards,[redacted]TeamExpress.com Customer Service
We apologize you did not find the response satisfactory. However, the card was not billed at the time of purchase. An authorization hold # [redacted] was placed on the account to verify the card was active and funds were available. This is standard practice for most ecommerce sites. We billed the order on the credit card ending in [redacted] on 5.21.15 after the order had shipped complete. We will gladly look further into the matter if Mr. Whitford can provide documentation showing it was a capture instead of an authorization placed on 5.15.15. We have always kept our phone lines open, but are currently experiencing higher than normal volume resulting in longer wait times. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
When a customer places an oder online and is told 3-5 days and after 3 weeks has not received order - has sent emails asking for help and received no replies- has spent nearly 2 hours on waiting on hold on phone - then told that cards are not charged until shipping and that you would overnight as soon as previously told in stock items are actually in stock are shipped - then after 5 weeks card is charged and 4 days later package arrives - LIES LIES LIES!
100s upon 100s of complaints - you just keep racking up a great reputation don't you?Please go out of business - clearly you dont know how to conduct it!If you refuse to provide adequate customer service I will do my part as a customer to spread the word as much as I can to avoid your services at all cost!Have a wonderful day,
[redacted]
We sincerely apologize for the confusion. At this time the order has been cancelled per your request. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience due to our system conversion. At this time I show The 3 mediums and 1 2xl have been delivered. The 3 xl and 7 lg are not available and have been cancelled. Your account with Amazon has been refunded in the amount of...
$119.50. This may take up to 5 business days to be visible. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Per your request the order has been cancelled and you will not be contacted further from our company for advertisement purposes. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and refunded your original form of payment. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience. We are currently unable to process a return as the product has not been returned to us. At this time we have issued a prepaid UPS return label to the email address listed on this claim. Once the product is returned to us it will be promptly refunded back to the original payment method used on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My appreciation is extended to Team Express for their diligence in realizing there was a duplicate order and canceling it instead of charging me and shipping the second bat.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you expereineced. The order has been cancelled per your request. We apologize for the confusion, you were not billed again. The authorization had expired and was reauthorized but the funds were never taken from the...
account. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time I show all items have been shipped except for the Wilson Eye black that is still on back order. It has been cancelled per your request. Please let us know if you have...
any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, if the check is not received I will reopen this complaint.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Easton to fulfill your order. If you would prefer to substitute or cancel the order please let us know. If you have any...
additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I am not satisfied with the response or the ordering experience I am accepting as I believe it would be more difficult to receive a refund. Please cancel the batting gloves.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is just a stalling memo. All they ask for is already documented with a copy on hand.
Regards,
[redacted]
We sincerely apologize for the inconvenience you experienced with this order. Our intent is always to provide the best products and services to our customers. Unfortunately, due to unforeseen concerns we were unable to deliver this custom glove. As a result the order was cancelled and refunded in full. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Both pair of the Rawlings pants are still on back order - please let us know if you would like to cancel or substitute those items. The Alleson knicker pant and socks appear to have arrived in stock...
and I've asked my warehouse to get those out to you. We've upgraded your shipping to Next Day Air and there is no shipping charge. You should hopefully receive a shipping confirmation and tracking number in the next day or two.Best regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. We are not a fraudulent company, nor have we shut down our phone numbers. They are simply being inundated with more callers than our system is capable of handling. We are working to add more lines to better serve our...
customers. Mr. [redacted]'s order was shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service