We sincerely apologize for the delay and inconvenience you experienced with these orders. At this time both pairs of Mizuno cleats have been cancelled. You were never charged for the shoes as we only bill upon shipment. Again, we apologize for the inconvenience. Please let us...
know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been issued for the product and shipping. It should be visible on your account within 3-5 business days. Please let us know if you have any additional questions.Best...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will no longer do business with this company. They totally remove products and sell for more money and say what they want to say. There was no confusion they just do what they want. And our first complaint with the helmet they refunded the order money, but did not refund the $17.00 it cost to ship it back. So we will stay away from this company and hopefully others will too. Thank you so much for your assistance! This is really the only way to communicate with this company.Thanks for all your help!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time the refund in the amount of $129.90 has been issued to the original form or payment on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer...
We sincerely apologize for the delays and inconvenience. If you can please send a copy of the transactions, and their corresponding transaction numbers so we can better assist with this issue. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Still, the company did NOT put an announcement on their website until several days after the problems began. During that time anyone could still order and there was no indication they were even running behind a few days on shipping. Refunds were up to 18 business days out as per the CS reps. Now they feel offering 15% off to be a sufficient compensation. That is an insult! I will never order form this company again.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the Louisville 3 Stick pack is still on backorder. We are expecting this item in our warehouse any day. As soon as it is received it will be promptly shipped out to you. If...
you would prefer to substitute or cancel the item please let us know. We have not billed for this item, as we only bill upon shipment. Our phone numbers are currently working but are being overwhelmed with more calls than we can handle. We are expanding our phone systems and adding additional staff to better serve our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We are unsure of the reason for the rejection based on the information provided. We apologize if there was confusion regarding the stock status of the New Balance cleats at the time of order placement. These items have been on back order for some time. We are currently waiting for delivery from New Balance. Again, we apologize for the delays and inconvenience. All cleats remain on back order at this time. If Ms. [redacted] would prefer to substitute the items or cancel please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We are currently being inundated with more calls, emails and requests than we can respond to in a timely manner. All attempts are being made to assist our customers including expanding our phone...
systems and adding additional staff. We apologize we were not able to be contacted directly to resolve this issue. At this time the refund has been issued to the card used on this order. The refund should be visible on the account within 3-5 business days. The drop ship items has also been cancelled. Again, we sincerely apologize for the delays due to our system upgrade. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I have not received a refund at all. I made payment to you thru Amazon Payments and checked with Amazon as well to verify your claim of a refund. I have not received a refund thru Amazon or my personal bank. Please refund my money. I have also placed a claim with Amazon Payments concerning this issue. Please issue me a refund.
Regards,
[redacted]
Thank you for providing the tracking number to assist us. At this time the refund in the amount of $39.95 has been issued back to your account. Please let us know if you do not see the credit back within 5 business days. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time your remaining item on order has been cancelled. I have also submitted a request to refund you in full due to the error with the shipping address. Please let us know if you have any additional questions.Best...
Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconveneicen you experienced with this order. At this time the remaining open items have been cancelled per your request. A refund will be processed today for all items not shipped. This may take up to 5 business days to be visible on the...
Amazon account. If you do not see the credit after 5 business days please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and the account you used has been refunded. If you have any additional questions please let us know.Best Regards,[redacted]Customer Service...
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your orders [redacted] and [redacted] both show delivered...
and received on 3/24/15. Order number 78075 had 1 item canceled and the other item was delivered on 3/17/15. This should complete those orders. If you need any additional help, please email me at [redacted]@teamexpress.com and I'll help you with whatever remaining issues you may have. It appears all orders are complete at this time.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I would like a timeline on when I can expect this order and once I get that timeline this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request via phone on 4.30.15 the order was cancelled. We did not bill you, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time your order has been cancelled per your request. You should receive a full refund via Amazon in the amount of $31.90 within the next 3-5 business days. If you do not receive the refund please notify so we may...
contact Amazon. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I requested to cancel the order and refund the money. I do not want to do business with a company who can't answer my inquires or even pick up the phone when I call.
Regards,
[redacted]
Complaint #[redacted] has been resolved. After waiting on hold for over 45 minutes I was finally able to cancel all open items on my two orders. Thank you.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with these orders. At this time both pairs of Mizuno cleats have been cancelled. You were never charged for the shoes as we only bill upon shipment. Again, we apologize for the inconvenience. Please let us...
know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been issued for the product and shipping. It should be visible on your account within 3-5 business days. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will no longer do business with this company. They totally remove products and sell for more money and say what they want to say. There was no confusion they just do what they want. And our first complaint with the helmet they refunded the order money, but did not refund the $17.00 it cost to ship it back. So we will stay away from this company and hopefully others will too. Thank you so much for your assistance! This is really the only way to communicate with this company.Thanks for all your help!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time the refund in the amount of $129.90 has been issued to the original form or payment on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer...
Service
We sincerely apologize for the delays and inconvenience. If you can please send a copy of the transactions, and their corresponding transaction numbers so we can better assist with this issue. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Still, the company did NOT put an announcement on their website until several days after the problems began. During that time anyone could still order and there was no indication they were even running behind a few days on shipping. Refunds were up to 18 business days out as per the CS reps. Now they feel offering 15% off to be a sufficient compensation. That is an insult! I will never order form this company again.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the Louisville 3 Stick pack is still on backorder. We are expecting this item in our warehouse any day. As soon as it is received it will be promptly shipped out to you. If...
you would prefer to substitute or cancel the item please let us know. We have not billed for this item, as we only bill upon shipment. Our phone numbers are currently working but are being overwhelmed with more calls than we can handle. We are expanding our phone systems and adding additional staff to better serve our customers. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We are unsure of the reason for the rejection based on the information provided. We apologize if there was confusion regarding the stock status of the New Balance cleats at the time of order placement. These items have been on back order for some time. We are currently waiting for delivery from New Balance. Again, we apologize for the delays and inconvenience. All cleats remain on back order at this time. If Ms. [redacted] would prefer to substitute the items or cancel please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. We are currently being inundated with more calls, emails and requests than we can respond to in a timely manner. All attempts are being made to assist our customers including expanding our phone...
systems and adding additional staff. We apologize we were not able to be contacted directly to resolve this issue. At this time the refund has been issued to the card used on this order. The refund should be visible on the account within 3-5 business days. The drop ship items has also been cancelled. Again, we sincerely apologize for the delays due to our system upgrade. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I have not received a refund at all. I made payment to you thru Amazon Payments and checked with Amazon as well to verify your claim of a refund. I have not received a refund thru Amazon or my personal bank. Please refund my money. I have also placed a claim with Amazon Payments concerning this issue. Please issue me a refund.
Regards,
[redacted]
Thank you for providing the tracking number to assist us. At this time the refund in the amount of $39.95 has been issued back to your account. Please let us know if you do not see the credit back within 5 business days. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time your remaining item on order has been cancelled. I have also submitted a request to refund you in full due to the error with the shipping address. Please let us know if you have any additional questions.Best...
Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconveneicen you experienced with this order. At this time the remaining open items have been cancelled per your request. A refund will be processed today for all items not shipped. This may take up to 5 business days to be visible on the...
Amazon account. If you do not see the credit after 5 business days please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and the account you used has been refunded. If you have any additional questions please let us know.Best Regards,[redacted]Customer Service...
Teamexpress.com
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Your orders [redacted] and [redacted] both show delivered...
and received on 3/24/15. Order number 78075 had 1 item canceled and the other item was delivered on 3/17/15. This should complete those orders. If you need any additional help, please email me at [redacted]@teamexpress.com and I'll help you with whatever remaining issues you may have. It appears all orders are complete at this time.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I would like a timeline on when I can expect this order and once I get that timeline this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request via phone on 4.30.15 the order was cancelled. We did not bill you, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time your order has been cancelled per your request. You should receive a full refund via Amazon in the amount of $31.90 within the next 3-5 business days. If you do not receive the refund please notify so we may...
contact Amazon. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I requested to cancel the order and refund the money. I do not want to do business with a company who can't answer my inquires or even pick up the phone when I call.
Regards,
[redacted]
Complaint #[redacted] has been resolved. After waiting on hold for over 45 minutes I was finally able to cancel all open items on my two orders. Thank you.
Regards,
[redacted]