Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for any confusion regarding this order. However, our records indicate that Ms. [redacted] has placed several orders with us since the order on 11.28.15 including an order on 12.28.15. This order had several calls from Ms. [redacted] to verify credit card information...
prior to processing. At that time we were not notified that the shoes were incorrect, nor have we been notified prior to this notice. We are happy to accept the shoes back for a full refund. Please visit our returns page to create a label. Once the shoes are returned back to us a refund will be processed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Good Afternoon Mr. [redacted], Thank you for contacting us. We apologize for the inconvenience and delay regarding your recent order with us, CE-1205. To avoid any confusion, I have attached screenshots of your order information for your reference, as the order was placed March 15th, 2016, and not in...
January. Normally, orders take approximately 10 business days to process and ship from the warehouse for customized jerseys. As your order was placed after business hours on the 14th, it was processed on the 15th. I show that you initially contacted us on the 28th of March to request a status update, and were informed of the anticipated shipping date of the next day. As well, I show that you did not contact us again until yesterday, which is when you also filed a claim here with the Revdex.com. I do apologize that we were unable to provide an immediate answer as to the status of your order when you contacted us yesterday. However, as your customized jersey ships directly from Majestic, there was a small wait time involved in receiving an update. Unfortunately, your order was unable to be shipped on time, and shipped on 4.5.2016 via the UPS tracking number attached. I have also copied here for your reference: [redacted]. Due to the delay, we upgraded your shipping speed to 2-Day Air from the standard Ground shipping, which I show was complimentary for this order. According to the tracking number, I show that your order is currently on the vehicle for delivery today. Again, we sincerely apologize for the delay regarding your order. Please let us know if there is anything further we can do to assist you. Thank you, [redacted]www.TeamExpress.com Customer Service
We apologize the resolution was not satisfactory to Mr. [redacted]. We do not issue monetary compensation. We did add disclaimers and sent out several emails notifying customers of the continued delays. We are not choosing not to answer the phones. Our phone system is only capable of handling so many calls and has exceeded that number. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience that you have experienced due to our system conversion. At this time it appears all items except the Easton FS50 26 16 bat, Worth Dream Seam balls, Champro molded softballs, and the Wilson Paradox matte helmets in S/M have been shipped...
via UPS tracking # [redacted]. The Louisville Mendoza bat is due to ship in the next day or two. We do not bill for items that haven't shipped, however, the card was authorized for the full amount of your order. These items will remain on backorder until we receive stock, or are notified to substitute or cancel based on your preferences. Again, we sincerely apologize for the delay. Please let us know how you would like to proceed.Best Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delays and inconveniences you experienced with this order. At this time we show the refund was processed on 4.20.15. If you have not received the refund at this time please let us know. Again, we sincerely apologize for the delays and...
inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Unfortunately, the glove that was ordered was backordered. Once stock was received on 4.20.15 the order was released for processing. The card declined and has resulted in a hold on the...
order. A member of our credit team will be contacting Mr. Allen this evening at the phone number listed on this claim. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Here is my response to the business. The complaint was not resolved. I just won’t do business with them no more. I am rejecting this response because the retailer is clearly lying to cover their back. When I spoke to people in the store they told me the order was backlog. When I finally spoke to someone on the phone, it was the same story and that was in March. When I sent them the first couple of tickets they acknowledge them and said the item was backlog. This correspondence was way past 1/20/2015 when they claim the order was cancelled. They sent me an email on 1/22/15 stating that the item was on backorder. How and why then would a "respected" business cancel my order a day prior? Even if they did, I did not receive a cancellation notice about it. They even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above. Really, that is all they could do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider. I will not do business with you again and so will my two baseball teams. Sincerely, [redacted]
We apologize for the confusion. Your order totals/charges are as follows. Please note we only charge when items ship, resulting in split charges for orders. Please let us know if you have any additional questions.Order # [redacted]Nike Huarached Cleats $64.95Shipping $3.47Total Charged $68.43Order # [redacted]Diamond Senior Little League Baseballs 1DZ $49.95Total Control Training Ball 6 Pack $62.95Shipping $21.59Shipping cost was divided between shipments resulting in charges of $74.99 and $59.50Total Charged 134.49Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We do show a refund for the amount of $59.96 was issued on 3.12.15. If you have not received the refund please let us know so we may contact you bank. Please let us know if...
you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the delays and inconvenience you experienced with you recent order. We only charge for the items that we have shipped. The Easton S1 big barrel is currently on backorder with an expected arrival date to our warehouse on 4.4.15. We can substitute this item for a...
different item, leave this item on back order or cancel per you request. Please let us know how you would like to proceed. Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I was told that my refund was already in process(Wednesday & Thursday) and I still haven't gotten the credit. As soon as I see the refund then I will accept the response. I was told that the charge hold would be dropped. Clearly that was not the case. I promise that once I see the refund, then I will close the case and not speak about it again. Thank you. I probably would have accepted this response had I been given an authorization number or confirmation email.
Regards,
[redacted]
We apologize we were not able to be reached by phone or email. Our phone lines are currently being overwhelmed with callers inquiring about their orders. At this time I show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on...
Friday. If you would still prefer a refund please return the package for a full refund of your order including the shipping charges. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you have experienced due to our recent system conversion. At this time I show we have credited you back, in two different credits for the amounts of $64.95 and $264. You should be able to see both credits within 1-2 business...
days. If you do receive the credits please let us know so we can verify with your bank. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]I am rejecting this response because:I just checked my account and the credit does not appear as of today's date April 10, 2015.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only reason I am satisfied is that they finally refunded me my money. It should not have taken that long to get a refund and all the hoops I had to go thorough.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I actually mailed the shoes and return form on Saturday, using the label generated by their returns system, with a request that I not be charged for shipping given the fact that I have been unable to get through to a live person to have a conversation and come to a resolution about the problem.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. The bags have just arrived in our receiving department and our warehouse manager just pulled yours out and is shipping it out today via Next Day Air. You should have this bag early...
next week.Best regards,[redacted]Team Express Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for any confusion regarding this order. However, our records indicate that Ms. [redacted] has placed several orders with us since the order on 11.28.15 including an order on 12.28.15. This order had several calls from Ms. [redacted] to verify credit card information...
prior to processing. At that time we were not notified that the shoes were incorrect, nor have we been notified prior to this notice. We are happy to accept the shoes back for a full refund. Please visit our returns page to create a label. Once the shoes are returned back to us a refund will be processed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Good Afternoon Mr. [redacted], Thank you for contacting us. We apologize for the inconvenience and delay regarding your recent order with us, CE-1205. To avoid any confusion, I have attached screenshots of your order information for your reference, as the order was placed March 15th, 2016, and not in...
January. Normally, orders take approximately 10 business days to process and ship from the warehouse for customized jerseys. As your order was placed after business hours on the 14th, it was processed on the 15th. I show that you initially contacted us on the 28th of March to request a status update, and were informed of the anticipated shipping date of the next day. As well, I show that you did not contact us again until yesterday, which is when you also filed a claim here with the Revdex.com. I do apologize that we were unable to provide an immediate answer as to the status of your order when you contacted us yesterday. However, as your customized jersey ships directly from Majestic, there was a small wait time involved in receiving an update. Unfortunately, your order was unable to be shipped on time, and shipped on 4.5.2016 via the UPS tracking number attached. I have also copied here for your reference: [redacted]. Due to the delay, we upgraded your shipping speed to 2-Day Air from the standard Ground shipping, which I show was complimentary for this order. According to the tracking number, I show that your order is currently on the vehicle for delivery today. Again, we sincerely apologize for the delay regarding your order. Please let us know if there is anything further we can do to assist you. Thank you, [redacted]www.TeamExpress.com Customer Service
We apologize the resolution was not satisfactory to Mr. [redacted]. We do not issue monetary compensation. We did add disclaimers and sent out several emails notifying customers of the continued delays. We are not choosing not to answer the phones. Our phone system is only capable of handling so many calls and has exceeded that number. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience that you have experienced due to our system conversion. At this time it appears all items except the Easton FS50 26 16 bat, Worth Dream Seam balls, Champro molded softballs, and the Wilson Paradox matte helmets in S/M have been shipped...
via UPS tracking # [redacted]. The Louisville Mendoza bat is due to ship in the next day or two. We do not bill for items that haven't shipped, however, the card was authorized for the full amount of your order. These items will remain on backorder until we receive stock, or are notified to substitute or cancel based on your preferences. Again, we sincerely apologize for the delay. Please let us know how you would like to proceed.Best Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delays and inconveniences you experienced with this order. At this time we show the refund was processed on 4.20.15. If you have not received the refund at this time please let us know. Again, we sincerely apologize for the delays and...
inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Unfortunately, the glove that was ordered was backordered. Once stock was received on 4.20.15 the order was released for processing. The card declined and has resulted in a hold on the...
order. A member of our credit team will be contacting Mr. Allen this evening at the phone number listed on this claim. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Here is my response to the business. The complaint was not resolved. I just won’t do business with them no more. I am rejecting this response because the retailer is clearly lying to cover their back. When I spoke to people in the store they told me the order was backlog. When I finally spoke to someone on the phone, it was the same story and that was in March. When I sent them the first couple of tickets they acknowledge them and said the item was backlog. This correspondence was way past 1/20/2015 when they claim the order was cancelled. They sent me an email on 1/22/15 stating that the item was on backorder. How and why then would a "respected" business cancel my order a day prior? Even if they did, I did not receive a cancellation notice about it. They even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above. Really, that is all they could do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider. I will not do business with you again and so will my two baseball teams. Sincerely, [redacted]
We apologize for the confusion. Your order totals/charges are as follows. Please note we only charge when items ship, resulting in split charges for orders. Please let us know if you have any additional questions.Order # [redacted]Nike Huarached Cleats $64.95Shipping $3.47Total Charged $68.43Order # [redacted]Diamond Senior Little League Baseballs 1DZ $49.95Total Control Training Ball 6 Pack $62.95Shipping $21.59Shipping cost was divided between shipments resulting in charges of $74.99 and $59.50Total Charged 134.49Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We do show a refund for the amount of $59.96 was issued on 3.12.15. If you have not received the refund please let us know so we may contact you bank. Please let us know if...
you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the delays and inconvenience you experienced with you recent order. We only charge for the items that we have shipped. The Easton S1 big barrel is currently on backorder with an expected arrival date to our warehouse on 4.4.15. We can substitute this item for a...
different item, leave this item on back order or cancel per you request. Please let us know how you would like to proceed. Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I was told that my refund was already in process(Wednesday & Thursday) and I still haven't gotten the credit. As soon as I see the refund then I will accept the response. I was told that the charge hold would be dropped. Clearly that was not the case. I promise that once I see the refund, then I will close the case and not speak about it again. Thank you. I probably would have accepted this response had I been given an authorization number or confirmation email.
Regards,
[redacted]
We apologize we were not able to be reached by phone or email. Our phone lines are currently being overwhelmed with callers inquiring about their orders. At this time I show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on...
Friday. If you would still prefer a refund please return the package for a full refund of your order including the shipping charges. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you have experienced due to our recent system conversion. At this time I show we have credited you back, in two different credits for the amounts of $64.95 and $264. You should be able to see both credits within 1-2 business...
days. If you do receive the credits please let us know so we can verify with your bank. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]I am rejecting this response because:I just checked my account and the credit does not appear as of today's date April 10, 2015.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only reason I am satisfied is that they finally refunded me my money. It should not have taken that long to get a refund and all the hoops I had to go thorough.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I actually mailed the shoes and return form on Saturday, using the label generated by their returns system, with a request that I not be charged for shipping given the fact that I have been unable to get through to a live person to have a conversation and come to a resolution about the problem.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. The bags have just arrived in our receiving department and our warehouse manager just pulled yours out and is shipping it out today via Next Day Air. You should have this bag early...
next week.Best regards,[redacted]Team Express Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]